Postscript Reviews & Product Details

I love that Postscript is a highly reliable, scalable SMS messaging platform with an incredibly talented team that supports brands across all aspects of lifecycle and retention marketing. They’ve been willing to work with us on every business need, and they’ve even built integrations that didn’t already exist so we could hit our growth goals. The platform is pretty easy to use, and they have been early adopters of AI (AI abandonment flows), and their pricing is very favorable, especially for MMS. Review collected by and hosted on G2.com.

I would say there is an opportunity for their reporting and data structure to be improved. Their data has been difficult to transform and interpret so I wish they would invest more in their analytics interface. Review collected by and hosted on G2.com.

I find Postscript extremely innovative, and its quick product development lets me test frequently and fast. Its offerings and team services have helped me grow our list significantly, which was a huge problem for us before. The team and founders are amazing and wicked smart. They recreated the product and platform from scratch to keep innovating with AI, ask for product feedback, and take it seriously as they develop the roadmap. I can tell they care about their merchants’ success. Postscript is by far the superior product compared with Attentive and Klaviyo, and it’s one of my favorite vendors I’ve partnered with in the DTC space. Review collected by and hosted on G2.com.

Nothing - I've had great experience working with Postscript for the last year and a half so far. Review collected by and hosted on G2.com.

Postscript has been a great partner for k2o. The platform is easy to use, and SMS has become one of our most important channels for staying connected with our community.

What really sets them apart is the team. They're always on top of new features and are quick to bring us ideas before we even ask. More importantly, they listen. We've had some tough conversations about things we were hoping they'd launch or things that didn't make sense in their platform (more so at my time at maryruth's), and they've always handled them with honesty and a real willingness to make things right. You can tell they care about their customers, not just the product.

It's rare to find a platform partner that's both innovative and this invested in your success. Highly recommend. Review collected by and hosted on G2.com.

The main area for improvement is segmentation. Compared to Klaviyo, it's harder to build very specific customer segments, which limits how precisely we can target our messaging. The pop-ups and landing pages also feel more beginner-level, so there's less flexibility for brands that want more customization. Review collected by and hosted on G2.com.

Easy to use but now worth it because they charge me $500 a month for platform fee and they refuse to cancel it after I was charged without using it. They are very condescending. Review collected by and hosted on G2.com.

This platform is really a scam, it's overpriced with very little ROI. I was charged $500 for platform fees. Imagine a platform charging you $500 for nothing. Review collected by and hosted on G2.com.

Postscript is a simple, easy-to-use platform. Our CSM is great and always brings new ideas to the table, helping us A/B test across pop-ups, campaigns, and journeys.

It integrates with our other platforms where we need it to, and it has driven strong performance for our brand. Review collected by and hosted on G2.com.

For certain parts of our business, it feels like it’s lacking in tech innovation, and we’ve had to create workarounds to get things done. Review collected by and hosted on G2.com.

We are still within the first month of utilizing Postscript, however, the onboarding process has been seamless. The platform is incredibly intuitive- but if I did have any questions in my first month my onboarding team was quick to answer and provide support. We have noticed tremendous differences working with an SMS-first platform. Postscript has shared 2 new updates to the platform to better customer experience. It is obvious they are listening to customer feedback about the platform which is really refreshing and exciting to be a part of. The SMS team that we have worked with thus far has started to feel like an extension of our marketing team- we are really excited to know for certain that we are best in class and even ahead of the curve when it comes to our strategy now. Review collected by and hosted on G2.com.

No cons! Still too early to note if there are any but we really have enjoyed our experience thus far. Review collected by and hosted on G2.com.

It's still early, but so far the platform is clean to use and fairly intuitive. There has been a bit of a learning curve migrating from a competitor, but support has been super helpful answer questions and resolving any issues we've encountered.

Being and SMS-first platform there are still some things to get used to, but overall I think it will be a positive switch allowing us to really leverage the SMS channel. Review collected by and hosted on G2.com.

Documentation could be a little more comprehensive, especially from an integrations standpoint.

For example, it would be nice to have a more detailed overview of how Postscript interacts with Shopify. There also seems to be multiple articles covering similar topics (albeit with nuanced differences). These could maybe be cleaned up a bit to make them a little more streamlined. Review collected by and hosted on G2.com.

We used Postscript to build our SMS program from just starting out and sending our 1st text message, to being our biggest channel for our lifetime value practice. Their customer service is incredible and they have always been willing to work with us if anything popped up. The metrics they’ve developed on their dashboard are incredibly helpful to have calculated automatically for you. Postcript has proven themselves to be experts in the SMS arena. Review collected by and hosted on G2.com.

Unfortunately they don’t integrate with other E-Commerce stores, other than Shopify. Review collected by and hosted on G2.com.

We really appreciate how Postscript took our wish list and goals and came to us with strategy and plan. We really love how quick they are to respond when we have questions or need help of any sort and we really like how easy to work with everyone is! Review collected by and hosted on G2.com.

The flows seem intimidating at first, but once you get into them and going, it's not too bad! Review collected by and hosted on G2.com.

There are a lot of options for creativity even on the free (or very cheap) version. Review collected by and hosted on G2.com.

So far, the only issue I've run into is the issue I had today.

I wanted to use this keyword to incentivize a discount code. But if someone is already opted in they may or may not receive it, and I don't think I will have a way of telling unless they message me on other outlet. Review collected by and hosted on G2.com.