Postscript Reviews & Product Details

Extremely easy to install. Setup from the Shopify store took only a few minutes, and I was sending my first text messages the first day. I thought it would be much more involved, but it was straightforward to set up. Review collected by and hosted on G2.com.

I haven't come across any downsides from using the product. As with anything of value, it isn't free so expect to pay for what you ultimately need to have in your toolbag if you want to connect with customers. Review collected by and hosted on G2.com.

The customer service is unmatched, the team is always there to help answer any questions I may have. Review collected by and hosted on G2.com.

I really enjoy using the new flow builder and the keyword features. However I wish there was a way to convert the old legacy automations into flow builder. I also wish you could associate a klaviyo form signup with a keyword, this way would make setting up the welcome automation much easier Review collected by and hosted on G2.com.

I've used PostScript for 2 years and I am a huge fan. We've tested other SMS tools but always choose to stick with our team at PostScript. PostScript is amazing with features, ability to segment, set up automations. Strongest integration we've seen with ReCharge. But the biggest win for them is strategy and support. I give a 10/10 to their account strategy and support. The people they have working with them on the account strategy support teams are incredible. Features are important, but a tool is nothing without good execution. Running a mid-8 figure ecom business, with a lean team, we are always lacking resources. Having amazing team at PostScript to guide us helps us get done more with less. Review collected by and hosted on G2.com.

My only area of disappointment is analytics, and the UI. I'm constantly asking our rep to pull things manually because it's not possible to do in the interface, and I feel bad. The tool is very light on features to sort your flows/campaigns. Which causes a lot of headache as you get a more complex account or want to look at historical data. You are left clicking through list after list of campaigns and automations which by default show lifetime numbers. There's no date range function in flows/campaigns. You are stuck with lifetime metrics, even campaigns that ran long ago. All they would need to do is add a date range selector. Also putting metrics like new subscribers, credits used. The UI in it's current form has been "static" for a while. Really looking forward to see their engineering teams step up and make PostScript what it is capable of. Will gladly revise this to 10/10 if they can fix some of these basic usability/reporting functions. Review collected by and hosted on G2.com.

They were able to automate my text marketing effortlessly and dramatically increase my retention rate. Their customer service is stellar; They are super responsive and helpful. I have already increased my ROI significantly. Review collected by and hosted on G2.com.

Nothing, they have been amazing. I couldn't be more satisfied. Review collected by and hosted on G2.com.

Postscript is honestly the best! Incredibly intuitive platform and fantastic customer service. Wes was super helpful in answering all our questions & getting us launched in a very short period. Unmatched service.

We've seen more sales in SMS vs. email in just over a few weeks of implementing Postscript. Wish we had signed up sooner! Review collected by and hosted on G2.com.

Nothing comes to mind about what we dislike! Review collected by and hosted on G2.com.

The connection to our customers is awesome! No other platform gives us that personal connection. Review collected by and hosted on G2.com.

I think Postscript needs more Canadian-specific features. Review collected by and hosted on G2.com.

Honestly, I've worked with a few different SMS platforms in my day, but Postscript has been one of the easiest to use. I was a little lukewarm on it (only because I was trained on other platforms), but after my experience with Sylvia and the support team, all of that changed. They were so helpful to me as I navigated an issue with a pop-up and making sure that everything was talking to each other clearly. She followed up with me and was responsive and communicative throughout the process, and was consistently looking to help me and be on my side, not just sending articles to help me sort it out myself, but by talking to her team and chatting with her engineers about the core root of the issue. It took a while to resolve, but she was patient and thorough and made sure that I knew it was going to be resolved! Thanks Sylvia. :) Review collected by and hosted on G2.com.

N/A for the time being! Sometimes the segmenting can be a tad confusing, but it's nothing to fret over. Review collected by and hosted on G2.com.

It's great for customers to have a quick and easy way to reach out about promotional texts and other inquiries. Review collected by and hosted on G2.com.

The integrations with Gorgias don't allow the CS team to see exactly what promotion the customer is referring to in their message - it's an extra process to look for that information. Review collected by and hosted on G2.com.

Their customer service is stellar because they are super responsive and helpful whenever problems arise. Review collected by and hosted on G2.com.

Their reporting lacks depth. It's too basic. Review collected by and hosted on G2.com.

How helpful and readily available to help our account manager is. Review collected by and hosted on G2.com.

Cannot seem to get a weekly "how many new subscribers" metric. Review collected by and hosted on G2.com.