Postscript Reviews & Product Details

Postscript is the AI Retention Platform for SMS, RCS, and Email. Trusted by 20,000+ leading ecommerce brands like Ruggable, True Classic, and Dr. Squatch. Postscript offers patented list growth tools, revenue-driving AI products, competitive rates, and expert compliance support. SMS and RCS: From opt-in to order, Postscript helps brands grow their subscriber lists, create personalized campaigns, automate customer journeys, and drive more revenue and loyalty—all from a single platform built specifically for Shopify. Email: Powerful email platform built for the AI era. Shopper: Postscript's 1:1 agentic marketing suite of products. Every customer is treated like their own segment, receiving a curated journey based on everything you learn about them. Shopper runs 24/7, answering questions, recommending products, and sending personalized automation messages/ CashBack: CashBack by Postscript helps brands increase conversions without relying on traditional discounts. By rewarding customers after purchase instead of offering upfront coupon codes, CashBack protects margins while delivering measurable revenue growth across SMS and other marketing channels. We're a fully remote team across North America, united by a shared mission to help ecommerce brands grow. We combine innovative products with exceptional customer support, guided by our core values: Fearless, 80/20, Animal, Customer-first, and Humility.

Seller

Postscript

Discussions

Postscript Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Annie Difino

Pricing

Pricing provided by Postscript.

Starter

$0.00

Per Month

Growth

$100.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 164 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Postscript Integrations

(2)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Tom W.

Channel Chief Advisor

Small-Business (50 or fewer emp.)

6/28/2022

"Has opened up a new channel of communications with our customers."

5/5

What do you like best about Postscript?

Makes it very easy to get promotions in front of our customers. We have had increased responsiveness to sales as a result of using Postscript. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

There is a learning curve of where to find features to use. Do the training or contact support which is very helpful. Review collected by and hosted on G2.com.

Chris P.

Marketing Manager

Small-Business (50 or fewer emp.)

8/12/2022

"Best SMS solution out there!"

4.5/5

What do you like best about Postscript?

Main dashboard for sending campaigns is really easy. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

The occasional bug with new features is annoying. Review collected by and hosted on G2.com.

Jennifer M.

Marketing Specialist

Small-Business (50 or fewer emp.)

6/17/2022

"We switched to Postscript last fall and have been so happy with the performance and support."

5/5

What do you like best about Postscript?

Customer service is the best! We are so glad we switched to PS. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

There's nothing I can think of! They have been wonderful! Review collected by and hosted on G2.com.

Alex L.

business development manager

Mid-Market (51-1000 emp.)

11/30/2021

"POSTSCRIPT ! game changer for the SMS world"

5/5

What do you like best about Postscript?

I love how easy POSTSCRIPT made it for a new customer like me to get setup, integrated, and weekly reviews until I was able to create/analyze/and review my own campaigns or automation. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

There is not one thing I dislike about postscript. Everything and everyone at the company has been a breeze to work with. Since starting SMS marketing in addition to email marketing, our ROI has increased tremendously. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

I highly recommend giving POSTSCRIPT a try. It is super easy to setup and definitely worth the investment. In 2021, people are glued to their phones and will open up a SMS much more than an email which can then get stuck in a junk box and never viewed. They provide you with an onboarding specialist who will hold your hand and walk you through the initial setup and even offer their recommendations on marketing strategies. We were having a positive ROI within the first few days of using postscript. I recommend taking advantage of using the onboarding specialist so you are making sure you start off on the right path to a successful SMS marketing strategy. The additional revenue that SMS marketing is bringing in speaks for itself! Take the leap now and don't get left in the dust. Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

Our open rate via email marketing was always fairly low. Since starting to collect SMS from our customers at both homepage and at checkout, our open rate has 4X with SMS vs email marketing. Review collected by and hosted on G2.com.

Pranjali G.

Marketing Manager

Medical Practice

Small-Business (50 or fewer emp.)

1/6/2022

"Great App for SMS Marketing: Works well with Shopfy & Klaviyo"

4/5

What do you like best about Postscript?

The App is easy to use and navigate. It works well with Shopfiy & Klaviyo by integrating segmented lists, user properties in just a matter of a few clicks and provides good customer success support. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I'm not too fond that they still haven't worked on list exclusions, which means that you have to spend a few more minutes creating separate lists. Also, they need to work on better-looking analytics and reports on the platform. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

Definitely request for an account manager who can help you set up the campaigns and flows and help set up API calls. They're helpful; be patient. Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

It helps us capture more customers' phone numbers and reach them directly via SMS. It has helped us increase ROI, reduce browse and cart abandonments and sending reminders during the holidays. Review collected by and hosted on G2.com.

Erika A.

Marketing Director

Small-Business (50 or fewer emp.)

6/17/2022

"Amazing Service!"

5/5

What do you like best about Postscript?

Absolutely love the helpful customer service! Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I wish there was a smaller plan for businesses that are just starting out and don't have huge subscriber lists. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

6/17/2022

"Great User Experience. Even Better Team. ROI Rocket."

5/5

What do you like best about Postscript?

Truthfully the team is the best part. They are wildly helpful and empathetic. They are creative and come with a TON of great ideas. Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I think there could be some improvements on reports to better understand attribution. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

Don't just send sales and promos. Treat your SMS audience carefully and use it to grow a deeper relationship. Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

Engage with our customers in the easiest way, both for support and fun communication. Drive unique and regular deals to specific groups of people quickly. Review collected by and hosted on G2.com.

Kristine M.

Small-Business (50 or fewer emp.)

6/17/2022

"I recommend your service ALL THE TIME!"

5/5

What do you like best about Postscript?

The ease of use, and the integration with shopify is KEY for me! Review collected by and hosted on G2.com.

What do you dislike about Postscript?

Pricing could be better, I send a lot of texts! Review collected by and hosted on G2.com.

Femke G.

SMS consultant for Ecommerce brands

Small-Business (50 or fewer emp.)

3/22/2022

"Postscript has been a game changer!"

5/5

What do you like best about Postscript?

I love how easy they make it to set up campaigns. The user interface is awesome and easy to get around! Another thing, They also have A TON of resources for merchants and agency owners to use - to empower you on your SMS journey! Review collected by and hosted on G2.com.

What do you dislike about Postscript?

The only thing I would suggest is to work on a better interface for the analytics. Review collected by and hosted on G2.com.

Candace R.

CEO/Founder

Small-Business (50 or fewer emp.)

Originally submitted 11/23/2020

"The most features at the best price"

5/5

What do you like best about Postscript?

All the keyword and segment features! Review collected by and hosted on G2.com.

What do you dislike about Postscript?

I haven't found anything I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Postscript:

This app has everything you're looking for, PLUS things that you didn't realize you wanted in a texting service. I have tried them all and this is by far the most advanced and surprisingly the best price! It was really intuitive to use and if I ever had a question, support was with me within 2 minutes. It's perfect for my boutique, and I feel like it would be great for all businesses - large or small! Review collected by and hosted on G2.com.

What problems is Postscript solving and how is that benefiting you?

I like being able to segment my customers so that my active and not so active text messagers receive the amount of texts they'd like! There are more options than just "all or none" of my messages! Review collected by and hosted on G2.com.