Plunet

3.5
(3)

Plunet is the provider of Plunet BusinessManager, a leading business and translation management system.

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Plunet review by Grace M.
Grace M.
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"New Plunet user, not impressed"

What do you like best?

Being able to see all of the invoices and work being done on our account in one place is valuable.

What do you dislike?

I find the Plunet layout very confusing. After my first few weeks of using it (as a client), I am still not sure how to find and approve invoices. The button names are non-intuitive, and I have twice accidentally made new requests rather than approving the quotes I already have. It may just be a learning curve issue, but so far I find Plunet more difficult to use than it should be.

Recommendations to others considering the product

I would recommend looking at other options as well as Plunet to meet your individual business needs, because Plunet is not an easy interface for clients to navigate if they are in it only sporadically.

What business problems are you solving with the product? What benefits have you realized?

A vendor with whom I work uses it to manage their quotes, work progress, and invoices. It allows them to communicate with us easily as to where we are in the process, without a string of emails.

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Plunet review by User in Translation and Localization
User in Translation and Localization
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Verified Current User
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"Good platform for translators"

What do you like best?

The workflow is very straightforward. The translator receives the work order, then clicks on the link to download the files and accept/reject the job. Then the job is uploaded to Plunet, and the project manager can modify the work order for the translator to invoice directly through the system.

What do you dislike?

Everything is pretty good, except sometimes it seems that the project managers overlook the translator comments at Final Delivery.

Recommendations to others considering the product

The aspect of email interaction can be lost in this highly efficient system, so it is important to keep project managers and translators in the loop with timely emails.

What business problems are you solving with the product? What benefits have you realized?

This keeps all the translation and project management business in one location, without having separate FTP for files and separate email for invoicing.

What Translation Management solution do you use?

Thanks for letting us know!
Plunet review by Administrator
Administrator
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"Useful tool"

What do you like best?

The flexibility of the tool and how it can adapt to different situations

What do you dislike?

The quality of the customer service is inconsistent: some times you get a reply right away and in other occasions you're waiting for months. Also, I think they should offer training on the basics and not only on modules that they sell separately.

Recommendations to others considering the product

Try to attend as many webinars as possible because I don't consider the Help documentation sufficient.

What business problems are you solving with the product? What benefits have you realized?

It's fantastic to keep track of our projects and costs.

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