Plain Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 10 Plain reviews. Allows users to customize chat colors, text, logos, and branding.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 10 Plain reviews.

Integrates with other customer service software to improve support and enhance functionality 10 reviewers of Plain have provided feedback on this feature.

Provides analytics tools that reveal important business metrics and track progress This feature was mentioned in 10 Plain reviews.

Based on 10 Plain reviews. Displays important metrics relating to performance

Based on 14 Plain reviews. User Experience of creating and submitting a ticket

Based on 14 Plain reviews. User Experience of responding and receiving a response

Route tickets based on values of fields, changes to ticket status and time based conditions 14 reviewers of Plain have provided feedback on this feature.

Respond to common requests with standard reply 14 reviewers of Plain have provided feedback on this feature.

As reported in 14 Plain reviews. Offers tools for managing and tracking service-level agreements (SLAs)

Documents and files can be attached to the ticket to communicate with customer issues/resolutions This feature was mentioned in 14 Plain reviews.

As reported in 14 Plain reviews. Share and collaborate on tickets with multiple customer service representatives

As reported in 14 Plain reviews. Central repository for account and contact information

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents 14 reviewers of Plain have provided feedback on this feature.

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket This feature was mentioned in 14 Plain reviews.

Ability for customer service agents to communicate with customers via live chat to solve problems live 13 reviewers of Plain have provided feedback on this feature.

Software incorporates multiple digital communications channels. This feature was mentioned in 14 Plain reviews.

As reported in 15 Plain reviews. Allows planning and deployment of an overall communications strategy.

As reported in 14 Plain reviews. Includes or integrates with content creation apps.

As reported in 15 Plain reviews. Outbound communications are segmented and personalized.

Inbound contacts are identified and handled based on history. 14 reviewers of Plain have provided feedback on this feature.

Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. This feature was mentioned in 15 Plain reviews.

Identifies the customer and personalizes interaction at every touchpoint. 13 reviewers of Plain have provided feedback on this feature.

As reported in 13 Plain reviews. Allows multiple related channels to interact at once to reduce transfers.

As reported in 12 Plain reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

Provides features for sending outbound messages to engage customers through proactive support. This feature was mentioned in 12 Plain reviews.

Can route contacts to agents the customer has worked with before. This feature was mentioned in 12 Plain reviews.

Provides features for escalating conversations to the appropriate agent. 12 reviewers of Plain have provided feedback on this feature.

Maintains a transcript of conversations from all channels. This feature was mentioned in 12 Plain reviews.

As reported in 13 Plain reviews. Enables customers to resolve queries or issues without the assistance of an agent.

As reported in 12 Plain reviews. Allows users to generate text based on a text prompt.

Based on 13 Plain reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. 12 reviewers of Plain have provided feedback on this feature.

Condenses long documents or text into a brief summary. This feature was mentioned in 13 Plain reviews.

As reported in 13 Plain reviews. Allows users to generate text based on a text prompt.

Based on 13 Plain reviews. Condenses long documents or text into a brief summary.

Based on 11 Plain reviews. Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation This feature was mentioned in 11 Plain reviews.

Anticipates needs and offers suggestions without prompting This feature was mentioned in 12 Plain reviews.