# Pivony Reviews
**Vendor:** Pivony  
**Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Pivony
With ever-evolving technology comes ever-evolving consumer beliefs and behaviors. To keep up with these changes, companies must leverage deep consumer insights with speed and efficiency. With Pivony, we provide a platform that connects to the major data streams including both internal and external data sources of companies. Pivony uncovers valuable insights through the vast processing capabilities of artificial intelligence, thereby enabling and empowering companies to take fast decisive action based on those insights. Customer Service, User Experience Researchers, Marketing and Product Development professionals using Pivony can track time-based participation vs time-based sentiment levels, along with the detailed sentiment and intent analysis of consumer reviews. Access to these types of insights can help increase growth, ensure continued business relevancy and user satisfaction. One of Pivony's greatest advantages is that it is integrated with the major data platforms where customers share their experiences, including social media, app reviews, customer complaint websites, customer service tickets (Zendesk), and livechats. Therefore, with Pivony, companies can enjoy the convenience of having all their consumer feedback analyzed and categorized in one place. Additionally, Pivony users also can upload internally collected data, call center conversations, chatbot conversations, surveys, and emails. With a simple, easy-to-use interface, it takes only 3 clicks to create a Dashboard! Let AI-powered Pivony discover the undiscovered trends for you, with advanced topic exploration and deep-dive topic analysis. Dashboards are tailor-made, dynamic, and continuously updated with fresh data. Be on the pulse. Join the AI revolution today.




## Pivony Reviews
  ### 1. The most useful in-depth insight analysis tool I've used

**Rating:** 5.0/5.0 stars

**Reviewed by:** Selin E. | Head of Digital Media & Data, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 08, 2022

**What do you like best about Pivony?**

Thanks to Pivony, I can collect what people think about a product, brand, or service from many different channels concisely and report them as negative, positive, or neutral. It helps me decide what to focus on in my creative, content, and marketing strategy.

**What do you dislike about Pivony?**

I can't switch directly from Pivony.com to Pivony app:(

**What problems is Pivony solving and how is that benefiting you?**

Collection of people opinions in different channels,segmentation of collected data as positive / negative / neutral, tracking how positive/negative comments change over time series


## Pivony Discussions
  - [What is Pivony used for?](https://www.g2.com/discussions/what-is-pivony-used-for)

- [View Pivony pricing details and edition comparison](https://www.g2.com/products/pivony/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+11%3A43%3A07+-0500&secure%5Bsession_id%5D=0d2b7b39-8f78-4b9d-b0c5-1096c0aac126&secure%5Btoken%5D=0c7cd4c3cd1d191cd409595d641b51a49856e15c9f3f99cfabcee5a1b0641bce&format=llm_user)

## Pivony Features
**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

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