KnowBe4 PhishER/PhishER Plus Pricing Overview

PhishER is the natural companion to the PhishAlert button. We can't respond to every submission, and we don't want copies of potentially malicious emails sent to IT. PhishER gives us an outside mailbox that submissions go to so they can be analyzed and responded to automatically. You hope that the tool concludes that most if not all submissions are clean or even spam, but in the event the PhishER machine learning or VirusTotal scanning of links and attachments that indcate a threat, the tool can alert the submitter, your IT team, and take action to search for the same email across your mail server to pull them before anyone else has a chance to interact with it. We encourage our users to PhishAlert anything suspicious because they might not be the only person that received a malicious email, so reporting it first and getting all copies pulled fast can save the company. But let's face it, most submissions are benign, but at least users are getting immediate automated responses to their submissions that take manpower out of the equation. Submit all you want, I just need to be alerted to potential threats. PhishER has easily paid for itself. Review collected by and hosted on G2.com.

The VirusTotal integration relies on the customer getting an API key. The free account API key has a limitation on polls per day that we often experience when there's been a lot of submissions. Paid VT accounts are cost prohibitive and there's no alternative. Review collected by and hosted on G2.com.

I appreciate the effective training modules that I can share with my staff, which are instrumental in teaching them to identify phishing emails and know how to react appropriately. The setup process was smooth, thanks to a great implementation team who handled everything. I find the realistic regular emails that test various aspects of phishing emails to be very helpful for staff training. The testing emails seem so real, providing true tests for the staff, and I value their contribution to developing a vigilant team. These features make me consider purchasing KnowBe4 PhishER Plus again due to their practical application in improving staff awareness and security posture. Review collected by and hosted on G2.com.

I would prefer to have our former representative, Emmy, back because she was fantastic and proactive. Review collected by and hosted on G2.com.