After significant time and expense getting the platform implemented, the system appears to function reasonably well once it is up and running. Customer service and communication have been extremely poor, with missed calls and unanswered emails making simple requests unnecessarily difficult.
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Paytronix CXP Reviews (4)
Paytronix CXP Reviews (4)
Paytronix enabled us to launch our loyalty program when our POS did not have a viable option to do so. Review collected by and hosted on G2.com.
This company has one of the smartest systems on the market in theory, but it is completely misaligned with the realities of running a busy restaurant. Between incorrect hardware specifications provided at onboarding, an unintuitive and time-intensive UI, extremely slow customer service responses, and an inflexible, fine-print-first approach to contracts, our experience has been deeply frustrating. Despite multiple attempts to resolve issues reasonably, we were met with rigid policy enforcement rather than partnership. I would not recommend this company or the Access Group to other hospitality operators. Review collected by and hosted on G2.com.

I love the staff, support, and visibility the product enables. The services Paytronix provides are wide and truly enable a solid A to Z lifecycle marketing experience. Review collected by and hosted on G2.com.
I dislike some of the UI/UX, but haven't found a platform in this space that has superb UI/UX. Relying on some partners for integrations and implementations can also be frustrating. Review collected by and hosted on G2.com.
Well-rounded solution that allows consolidation of all card-based programs (comp, gift, loyalty) into one platform. Paytronix also provides great educational content for users and is constantly updating their content. Review collected by and hosted on G2.com.
We had a bit of difficulty implementing this program - specifically migrating old data and installing into our POS. While this has a lot to do with the level of difficulty associated with the POS, it would have been a easier transition if Paytronix would have had support staff with a more intimate knowledge of our POS. Review collected by and hosted on G2.com.
