PawLoyalty Reviews & Product Details

PawLoyalty Software is simple business management software for sophisticated business owners. We focus on supporting your business growth (thru actionable reporting), keeping customers engaged and informed (thru automated emails, newsletter blasts and online booking) and reduce staff costs by increasing operational efficiencies thru processes and reporting.

Seller

PawLoyalty

Discussions

PawLoyalty Community

Languages Supported

English

Overview by

Garret Tadlock (Helping Pet Business Owners Deliver Highest Quality of Care)

Pricing

Pricing provided by PawLoyalty.

Basic

$70.00

flat_rate Per Month

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Top-Rated Alternatives

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PawLoyalty Integrations

(4)

Integration information sourced from real user reviews.

PawLoyalty Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is PawLoyalty, and what problem is it built to solve?

PawLoyalty is software designed for pet care businesses, including grooming, boarding, and daycare facilities. It helps organize reservations, customer relationships, pet health records, service billing, and other business operations.

What languages does PawLoyalty support?

PawLoyalty supports 1 language: English.

What company sizes is PawLoyalty designed for?

PawLoyalty is designed for teams of all sizes.

Which industries is PawLoyalty built to serve?

PawLoyalty is built to serve these industries:

Consumer Services
Hospitality
Veterinary
Non-Profit Organization Management

Does PawLoyalty offer an open API, and what does it integrate with?

PawLoyalty offers an open API, which lets teams connect their own systems and workflows. Its integrations include:

Payments: CardConnect
Pet-care management: Hippo Manager
Email and messaging: Mailgun and Twilio SendGrid Email Marketing Campaigns

What support options are available, and is live/human support included?

PawLoyalty provides support through phone, email/help desk, and chat, alongside self-service resources such as FAQs and a knowledge base.

What training resources are available to help teams get started?

PawLoyalty provides these training resources:

In Person
Webinars
Live Online
Videos
Documentation

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OP

Otawah P.

Customer service rep

Small-Business (50 or fewer emp.)

7/22/2019

"It is a game changer just some bugs"

3/5

What do you like best about PawLoyalty?

It is a new way to organize and successfully check your guest in and out. The best part was that we could put icons up to help us with the dogs needs. Vaccines have never been easier to input and when we needed to upload them all you had to do was drag and press upload. Review collected by and hosted on G2.com.

What do you dislike about PawLoyalty?

There were constant problems with the software running slow. I guess because we shared it over a server certain times of the day were impossible. Having a customer pay without a card on file would sometimes be a bit buggy. Meaning that we maybe would have to reload the page and restart the transaction to get it to work. Some of the receipts are hard for our customers to read and that would cause issues. Review collected by and hosted on G2.com.

Recommendations to others considering PawLoyalty:

Try to not work on one server. It will save you so much time. Review collected by and hosted on G2.com.

What problems is PawLoyalty solving and how is that benefiting you?

We could reach our clients with very few clicks. This gives the appearance that we know mostly everything from the top of our heads.It was so easy for us to keep track of anything good or bad about our clients because of notes that we could input. Review collected by and hosted on G2.com.

BB

Barbara B.

Pet groomer

Consumer Services

Small-Business (50 or fewer emp.)

10/20/2017

"The software is great if used properly"

4/5

What do you like best about PawLoyalty?

Love how the software keeps everything organized in one place Review collected by and hosted on G2.com.

What do you dislike about PawLoyalty?

The software overall is great and can be very helpful however lately the software randomly changes the breed of dogs. Unsure why it does it and it's definitely just at random. Review collected by and hosted on G2.com.

NA

nancy a.

TOP DOG

Veterinary

Small-Business (50 or fewer emp.)

6/15/2016

"Simple to Use. Great Support. Pet Parents Love the Report Cards"

5/5

What do you like best about PawLoyalty?

I love that my customers are engaged and appreciate the extra effort that the software let's us provide. I love that my staff learned the software in a matter of 90 minutes. I love that it helps put processes around everything we do from operations to sales to employee mgmt. I love that they are always adding new reports and other features that help us grow. I love that their reporting can tell me how my business is performing. I love that it manages employee time clocks & commissions. I love that clients can book an appointment thru our website or facebook page. I love that customer support staff answers the phone, is friendly and knows the product very well. Review collected by and hosted on G2.com.

What do you dislike about PawLoyalty?

I would have them be more proactive about talking about what new features are coming. Review collected by and hosted on G2.com.

Recommendations to others considering PawLoyalty:

See a demo and talk to their team. This is what sold me. I felt that everyone I talked to loved working there, was passionate about pets, knew their product inside and out and really took the time to learn about my business to help me determine if it was going to be a good fit. Review collected by and hosted on G2.com.

What problems is PawLoyalty solving and how is that benefiting you?

1. Make the check-in process super fast for our clients. We can now check someone in 5 seconds for daycare and under 20 seconds (with verifying feeding, meds, etc) for boarding appointments. 2. We needed to keep track of customer information (behavior, vaccines, birthdays, feeding, medications). This software is simple to run reports to see this information or see details in each customer pet health record. 3. We wanted to engage customers better. We want them to be reminded about vaccines, updates about their pet and allow us to provide catered services for their persona. The software has allowed us to WOW our pet parents. Review collected by and hosted on G2.com.