# PawLoyalty Reviews **Vendor:** PawLoyalty **Category:** [Pet Grooming Software](https://www.g2.com/categories/pet-grooming) **Average Rating:** 4.0/5.0 **Total Reviews:** 3 ## About PawLoyalty PawLoyalty Software is simple business management software for sophisticated business owners. We focus on supporting your business growth (thru actionable reporting), keeping customers engaged and informed (thru automated emails, newsletter blasts and online booking) and reduce staff costs by increasing operational efficiencies thru processes and reporting. ## PawLoyalty Reviews ### 1. It is a game changer just some bugs **Rating:** 3.0/5.0 stars **Reviewed by:** Otawah P. | Customer service rep, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2019 **What do you like best about PawLoyalty?** It is a new way to organize and successfully check your guest in and out. The best part was that we could put icons up to help us with the dogs needs. Vaccines have never been easier to input and when we needed to upload them all you had to do was drag and press upload. **What do you dislike about PawLoyalty?** There were constant problems with the software running slow. I guess because we shared it over a server certain times of the day were impossible. Having a customer pay without a card on file would sometimes be a bit buggy. Meaning that we maybe would have to reload the page and restart the transaction to get it to work. Some of the receipts are hard for our customers to read and that would cause issues. **Recommendations to others considering PawLoyalty:** Try to not work on one server. It will save you so much time. **What problems is PawLoyalty solving and how is that benefiting you?** We could reach our clients with very few clicks. This gives the appearance that we know mostly everything from the top of our heads.It was so easy for us to keep track of anything good or bad about our clients because of notes that we could input. ### 2. The software is great if used properly **Rating:** 4.0/5.0 stars **Reviewed by:** Barbara B. | Pet groomer, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2017 **What do you like best about PawLoyalty?** Love how the software keeps everything organized in one place **What do you dislike about PawLoyalty?** The software overall is great and can be very helpful however lately the software randomly changes the breed of dogs. Unsure why it does it and it's definitely just at random. **What problems is PawLoyalty solving and how is that benefiting you?** Can keep us organized with grooming and with the boarding. ### 3. Simple to Use. Great Support. Pet Parents Love the Report Cards **Rating:** 5.0/5.0 stars **Reviewed by:** nancy a. | TOP DOG, Veterinary, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2016 **What do you like best about PawLoyalty?** I love that my customers are engaged and appreciate the extra effort that the software let's us provide. I love that my staff learned the software in a matter of 90 minutes. I love that it helps put processes around everything we do from operations to sales to employee mgmt. I love that they are always adding new reports and other features that help us grow. I love that their reporting can tell me how my business is performing. I love that it manages employee time clocks & commissions. I love that clients can book an appointment thru our website or facebook page. I love that customer support staff answers the phone, is friendly and knows the product very well. **What do you dislike about PawLoyalty?** I would have them be more proactive about talking about what new features are coming. **Recommendations to others considering PawLoyalty:** See a demo and talk to their team. This is what sold me. I felt that everyone I talked to loved working there, was passionate about pets, knew their product inside and out and really took the time to learn about my business to help me determine if it was going to be a good fit. **What problems is PawLoyalty solving and how is that benefiting you?** 1. Make the check-in process super fast for our clients. We can now check someone in 5 seconds for daycare and under 20 seconds (with verifying feeding, meds, etc) for boarding appointments. 2. We needed to keep track of customer information (behavior, vaccines, birthdays, feeding, medications). This software is simple to run reports to see this information or see details in each customer pet health record. 3. We wanted to engage customers better. We want them to be reminded about vaccines, updates about their pet and allow us to provide catered services for their persona. The software has allowed us to WOW our pet parents. ## PawLoyalty Discussions - [What is PawLoyalty Pro Software used for?](https://www.g2.com/discussions/what-is-pawloyalty-pro-software-used-for) - [View PawLoyalty pricing details and edition comparison](https://www.g2.com/products/pawloyalty/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+12%3A20%3A25+-0500&secure%5Bsession_id%5D=7ec393a6-45d0-4a35-9504-2c42718ee376&secure%5Btoken%5D=4e9bdf0c568dd5172468656b9295e06b7d462d29c30ad5a647772a7340b939b7&format=llm_user) ## PawLoyalty Features **Business Management** - Appointment Scheduling - Pet Records - Staff Scheduling - Inventory and Retail Sales - Document Management **Marketing and Communications** - Customer Feedback - Reminders - Loyalty Programs **Financial Management** - Accounting - Payroll and Commissions ## Top PawLoyalty Alternatives - [Kennel Connection](https://www.g2.com/products/kennel-connection/reviews) - 4.8/5.0 (4 reviews) - [MoeGo](https://www.g2.com/products/moego/reviews) - 4.9/5.0 (103 reviews) - [DaySmart Pet](https://www.g2.com/products/daysmart-pet/reviews) - 4.0/5.0 (35 reviews)