--- title: Paubox Reviews meta_title: 'Paubox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 585 reviews by the users' company size, role or industry to find out how Paubox works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 585 scale: '5' date_modified: '2026-07-08' parent_category: name: Email Security url: https://www.g2.com/categories/email-security --- # Paubox Reviews **Vendor:** Paubox **Category:** [Email Encryption Software](https://www.g2.com/categories/email-encryption) **Average Rating:** 4.9/5.0 **Total Reviews:** 585 ## About Paubox Paubox is a HIPAA compliant email security platform designed for healthcare organizations. It provides outbound email encryption and AI-powered inbound email protection, helping organizations safeguard protected health information (PHI) without changing how staff or patients use email. Email remains a critical communication tool in healthcare, but standard platforms like Google Workspace and Microsoft 365 are not HIPAA compliant on their own. Paubox makes compliance automatic and enhances security to defend against evolving phishing and malware attacks, all while maintaining a seamless user experience. Paubox serves small to mid-sized healthcare organizations, clinics, and IT teams seeking reliable compliance, reduced risk, and simple management. Key capabilities: - Automatic outbound encryption: Every message is encrypted by default; recipients read emails directly in their inbox, without portals or passwords - AI-powered inbound email security: Detects and blocks phishing, spoofing, and malware using generative AI analysis - Seamless integration: Works with Google Workspace, Microsoft 365, and Microsoft Exchange without new workflows or domain changes - Compliance and control: Supports HIPAA compliance and minimizes human error in handling PHI - Additional tools: Archiving, Data Loss Prevention, Paubox Email API, and Paubox Marketing Benefits: - Simplifies compliance management and reduces IT workload - Improves patient and staff experience with frictionless secure email - Strengthens protection against modern email threats Paubox enables healthcare organizations to confidently use email as a secure, compliant, and user-friendly communication channel, eliminating guesswork for staff and helping IT teams protect against data breaches and compliance risk. ## Paubox Pros & Cons **What users like:** - Users find Paubox’s features **extremely easy to use** , making compliance and secure communication effortless and efficient. (216 reviews) - Users value the **security features** of Paubox, appreciating its HIPAA compliance and encrypted communication for peace of mind. (169 reviews) - Users commend Paubox for its **fantastic customer support** , praising the helpfulness and expertise of the support team. (146 reviews) - Users value the **email security** provided by Paubox, ensuring HIPAA compliance and peace of mind for sensitive communications. (138 reviews) - Users appreciate the **effortless setup process** of Paubox, making onboarding quick and straightforward without complications. (137 reviews) - Users value the **secure communication** provided by Paubox, ensuring safety for both personal and client information. (110 reviews) - HIPAA Compliance (105 reviews) - Users value the **secure and user-friendly email encryption** of Paubox, noting its seamless integration and ease of use. (101 reviews) - Users value the **seamless encryption integration** of Paubox, ensuring secure and protected communication effortlessly. (93 reviews) - Protection (71 reviews) **What users dislike:** - Users find Paubox to be **expensive** , yet some believe the value justifies its higher cost. (50 reviews) - Users report **email issues** due to limited retention and formatting problems with forms, affecting functionality and compliance. (32 reviews) - Users find the **difficult setup** of Paubox a challenge, but appreciate the prompt assistance from customer support. (25 reviews) - Users express concerns over **email encryption issues** , including delays and the visible Paubox stamp on emails. (17 reviews) - Users miss the **loss of encrypted SMS** in Paubox, finding other services lacking in comparison and flexibility. (13 reviews) - Users find the **limited features** of Paubox, like the basic contact form, unsatisfactory for their needs. (13 reviews) - Missing Features (12 reviews) - Email Filtering Issues (9 reviews) - Email Security (9 reviews) - False Positives (9 reviews) ## Paubox Reviews ### 1. Effortless Automatic Email Encryption with Excellent Paubox Support **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia S. | Customer Technology Sales Support Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Paubox?** Paubox makes secure email effortless. The biggest upside for me is that encryption happens automatically with no portals, passwords, or extra steps for clients — everything sends just like a normal email, which removes the friction that often frustrates recipients. As a healthcare provider, that simplicity is invaluable because it keeps communication secure and client‑friendly. Paubox also gives me real peace of mind. In a time when data security is a constant concern, knowing that every outgoing message is encrypted without me having to think about it is a huge relief. The pricing is very reasonable for the level of protection it provides. Another major upside is their support. I had some setup challenges due to my Microsoft Exchange configuration, and Paubox’s implementation manager, Lisa Mai, helped me quickly and kindly. With her guidance, everything was up and running smoothly in no time. Overall, Paubox combines strong security, ease of use, and excellent customer support — a rare combination. **What do you dislike about Paubox?** The only challenge I experienced was during the initial setup, but that was due to the complexity of my own Microsoft Exchange environment rather than Paubox itself. The configuration steps can feel a bit technical if your email system has multiple layers, and I did run into some confusion at first. Fortunately, Paubox’s support team — especially my implementation manager, Lisa Mai — resolved everything quickly and kindly. Once the setup was complete, the system has been smooth, reliable, and easy to use. I haven’t encountered any downsides in day‑to‑day operation. **What problems is Paubox solving and how is that benefiting you?** Paubox solves the problem of sending HIPAA‑compliant emails without creating extra work for clients or staff. Before using Paubox, I worried about the friction that comes with traditional encrypted email — portals, passwords, and multi‑step processes that often confuse or frustrate recipients. Paubox eliminates all of that by encrypting messages automatically while still allowing them to arrive like normal emails. This has made communication with clients and other professionals much smoother and more accessible. It also solves the problem of constantly wondering whether my emails are secure enough. In today’s environment, data protection is a real concern, and Paubox gives me peace of mind knowing that every message is encrypted without me having to think about it. Additionally, Paubox helped me navigate the complexity of my Microsoft Exchange setup. Their support team guided me through the configuration quickly, which removed a major barrier and allowed me to get up and running without stress. Overall, Paubox improves security, reduces friction for clients, and simplifies my workflow — all of which directly benefit my practice. ### 2. Smooth, Reliable HIPAA-Compliant Email Encryption with Minimal IT Effort **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna W. | Psychiatric Nurse Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2026 **What do you like best about Paubox?** We've had an excellent experience with Paubox. The platform provides reliable HIPAA-compliant email encryption while maintaining a smooth experience for both staff and recipients. Unlike many secure email solutions, patients can receive and read messages without creating accounts or remembering passwords. The implementation required minimal IT effort, and the ongoing management is simple. Their support team has been responsive and helpful throughout our deployment. **What do you dislike about Paubox?** There isn't much to dislike. The initial setup required some coordination with our IT team, but once configured, the platform has worked smoothly. **What problems is Paubox solving and how is that benefiting you?** Paubox helps us solve the challenge of securely communicating sensitive information while maintaining HIPAA compliance. It eliminates the need for staff to manually encrypt emails, simplifies workflows, and allows patients and clients to receive messages directly in their inboxes. This improves efficiency, reduces compliance risk, and makes secure communication easier for both our team and recipients. ### 3. Paubox: Easy Setup and a Generous Referral Program **Rating:** 3.5/5.0 stars **Reviewed by:** Rachel M. | Co-Founder, Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Paubox?** Paubox was easy to implement and straightforward to get started with. I also really appreciate the generous referral program (especially for small businesses where every subscription cost is a consideration). **What do you dislike about Paubox?** Paubox customer success could respond faster and provide more helpful support. I had an issue that I ended up fixing on my own but it took a few hours of research. I had to follow up with Customer Success twice before getting an answer a couple of days later that didn’t solve the problem. Definitely room for improvement there. **What problems is Paubox solving and how is that benefiting you?** As a healthcare organization, having that extra layer of security in email is important. ### 4. Outstanding Support and Effortless Secure Email with Paubox **Rating:** 5.0/5.0 stars **Reviewed by:** Aubry D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Paubox?** The ease of use and the support from the team are outstanding. I’ve never seen anything like it from a business. They understand the barriers to security and have removed them, so you can have secure emails without 17 extra steps. When I hadn’t set it up quite correctly, I received an email and was able to schedule a free meeting with an incredibly helpful member of the Paubox team. It took only a couple of minutes, and it was super easy—honestly, even pleasant. Everything else out there feels too complex and too complicated to be truly effective with clients, but not Paubox. You will not regret it! **What do you dislike about Paubox?** There is absolutely nothing to dislike! Seriously! **What problems is Paubox solving and how is that benefiting you?** It solves the safety and security concerns around HIPAA-compliant information and other protected health information. It also addresses the need for safe, secure email communication back and forth with clients who can’t realistically go through 10 different steps and two-factor authentication every single time. I’m not very technologically savvy, so my favorite part was that when I hadn’t done something correctly, I could get on a call with someone who walked me through it step by step, confirmed it was done properly, and had everything sorted out in less than 15 minutes. ### 5. Effortless HIPAA-Compliant Email Encryption That Clients Actually Read **Rating:** 5.0/5.0 stars **Reviewed by:** Myung Jin P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Paubox?** Automatic HIPAA-compliant email encryption, so I can safely email things like appt reminders, intake forms, tx coordination with other providers, and clinical info when appropriate. No portals or passwords for clients, therefore no confusion for clients, fewer tech questions, and higher likelihood clients actually read my emails. It works well with my email I already use, has a built-in BAA, extra protection against phishing and breaches, and overall gives me confidence and security as a private practice owner. **What do you dislike about Paubox?** Not true end-to-end encryption, so it is not zero-access or full end-to-end encryption like some alternatives, which means the email still exists in inboxes, and control over the message ends after delivery. **What problems is Paubox solving and how is that benefiting you?** HIPAA compliance risks, human error in secure communication, communication friction with patients, cybersecurity threats targeting healthcare, and IT complexity for small healthcare practices, like my solo private practice. All of this provides me with peace of mind about HIPAA, no portals for clients, and reduced risk of accidental PHI exposure. ### 6. Paubox Made Secure Client Communication Easy for My Small Practice **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Paubox?** I am a single provider practice and was looking for an economical and beneficial way to protect my clients information that was also user friendly as some of the technology is challenging to understand. Initially I was going to have to use two different platforms to accomplish this until I found out about Paubox. They made it very easy to onboard, great tech support, answered ALL of my questions in a very timely manner, and allowed me to easily create new safe forms for my clients right on their platform. It worked seamlessly with my established email and the price is very reasonable for my small start up practice. **What do you dislike about Paubox?** The only struggle I had initially was with the forms-- It was not easy to read forms after a client completed them. However, I reached out and they immediately responded with a fix and said they new this problem existed and were actively working on making it easier for their clients. **What problems is Paubox solving and how is that benefiting you?** Previous question answers this and in the interim I have a way to get my forms easily readable ### 7. HIPAA-Compliant Email and Forms That Give Clients Peace of Mind **Rating:** 5.0/5.0 stars **Reviewed by:** Karen L. | Licensed Professional Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Paubox?** I love Paubox becuase as a Licensed Professional Counselor, clients like to email back and forth often, and Paubox help me to ensure my clients that emails are protected, HIPPA compliant. Even if their mailbox can't receive the email Paubox will send it as an attachment. I am also able to use HIPPA compliant contact forms on my website. **What do you dislike about Paubox?** I cant' think of anything I dislike. Creating forms seemed to be not as user friendly, but it just took some time to understand how it works. **What problems is Paubox solving and how is that benefiting you?** Paubox is solving how to receive HIPPA compliant contact forms from my website. It also helps solve the problem of sending HIPPA compliant emails when client's are not as tech savvy or need something emailed to another stakeholder. ### 8. Smooth, Simple HIPAA-Compliant Patient Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2026 **What do you like best about Paubox?** Overall it’s been a very smooth experience. Emails send normally without portals or extra passwords so it makes communicating with patients much easier. It’s especially convenient for sending X-rays and treatment plans while maintaining HIPAA compliance. The biggest advantage is simplicity for both staff and patients. **What do you dislike about Paubox?** One downside of Paubox is that it mainly encrypts emails during transit rather than offering full end-to-end encryption, so emails may not remain protected once they reach the recipient’s inbox. It’s also relatively expensive for small practices, especially when adding advanced security features. Compared to some competitors, Paubox offers less control over sent emails, such as revoking access, expiration settings, or detailed tracking. While the simplicity is a strength, organizations wanting maximum security and granular control may find it somewhat limited. **What problems is Paubox solving and how is that benefiting you?** Paubox solves the problem of sending HIPAA-compliant emails without making staff or patients deal with complicated portals, passwords, or extra login steps. It automatically encrypts emails while allowing us to continue using regular Gmail workflows, which makes communication much faster and easier for both the office and patients. For our practice, that means smoother sharing of X-rays, treatment plans, referrals, and patient information while reducing the risk of accidentally sending unsecured emails. It also helps improve efficiency because staff do not need extra training or additional steps to send compliant emails. ### 9. Encrypted Email Peace of Mind for Protecting Client PHI **Rating:** 5.0/5.0 stars **Reviewed by:** Karen S. | Owner/LCSW, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Paubox?** As a mental health group practice I appreciate having a peace of mind that my emails are encrypted during both outgoing AND incoming emails. The signed BBA did not feel like enough and per ethics boards is not enough to protect client PHI. **What do you dislike about Paubox?** It's a little expensive but doesn't out weight the cost of what a lawsuit would be for not taking proper precaution to protect client information. **What problems is Paubox solving and how is that benefiting you?** The biggest solve is scanning phishing emails and keeping not only outgoing messages but incoming messages and attachments encrypted. ### 10. Paubox for healthcare business **Rating:** 5.0/5.0 stars **Reviewed by:** Prerna M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Paubox?** I love it. I hate when I receive encrypted emails and have to create a password just to view them. With this one, it’s seamless and straightforward. It saves me so much time. **What do you dislike about Paubox?** Nothing that I can think of! Overall a great product. **Recommendations to others considering Paubox:** Don't even think about it. Just go for it - you will not regret it! **What problems is Paubox solving and how is that benefiting you?** We are in the healthcare business and security is very important. Each email being sent has confidential information in it. Patient info is highly confidential and with HIPAA and other laws protecting privacy this tool is extremely important for us. ## Paubox Discussions - [Are there any fees for a Business Associate Agreement?](https://www.g2.com/discussions/are-there-any-fees-for-a-business-associate-agreement) - 2 comments, 2 upvotes - [Outlook integration](https://www.g2.com/discussions/paubox-outlook-integration) - 1 comment, 1 upvote - [Does Paubox interface with Salesforce or other CRM platforms?](https://www.g2.com/discussions/37231-does-paubox-interface-with-salesforce-or-other-crm-platforms) - 2 comments, 1 upvote - [Can I use my smartphone with Paubox?](https://www.g2.com/discussions/can-i-use-my-smartphone-with-paubox) - 2 comments, 1 upvote - [Are replies to my emails encrypted?](https://www.g2.com/discussions/are-replies-to-my-emails-encrypted) - 1 comment, 1 upvote - [View Paubox pricing details and edition comparison](https://www.g2.com/products/paubox/reviews/paubox-review-13073315?section=pricing&secure%5Bexpires_at%5D=2026-07-08+04%3A00%3A15+-0500&secure%5Bsession_id%5D=759fd091-f6f2-4c03-baa8-1b2c14d54c2c&secure%5Btoken%5D=afb298f534aef6cc3f129b672397d671a96e8da93764efb8dac763a36b20cee1&format=llm_user) ## Paubox Integrations - [Apple Mail](https://www.g2.com/products/apple-mail/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [KnowBe4 Security Awareness Training](https://www.g2.com/products/knowbe4-security-awareness-training/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Defender for Office 365](https://www.g2.com/products/microsoft-microsoft-defender-for-office-365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Squarespace Domains](https://www.g2.com/products/squarespace-domains/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) ## Paubox Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Administration** - Data Management - Incident Logs - Reporting **Functionality** - Email Storage - Encryption - Reporting - Email Analysis - Migration - Archive Backup **Administration** - Intelligence Reporting - Email Integration Suppor - Access Management - Data Loss Prevention **Functionality** - Anti-Spam - Anti-Malware - Anti-Phishing - Filtering Functionality - Quarantine - Outbound Email Monitoring - Advanced Threat Intelligence/Protection - Archiving - Reporting - On-prem deployment **Encryption Techniques - Email Encryption** - Transport Encryption - End-to-End Encryption **Agentic AI - Email Anti-spam Features** - Autonomous Task Execution - Proactive Assistance **Compliance** - Access Management - DLP Configuration - Sensitive Data Compliance **Governance** - Access Control - Compliance - Data Visibility **Maintenance** - Auditing - Allow and block lists - Compliance - Archiving **Authentication, Verification, and Access Controls - Email Encryption** - Digital Signatures - Certificate Authorities **Agentic AI - Secure Email Gateway** - Proactive Assistance **Agentic AI - Email Archiving** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Decision Making **Administration** - Deduplication - Backup - API / integrations **Security** - Encryption - Endpoint Intelligence - Activity Monitoring - Breach Detection **Security** - Anti-Malware/Anti-Spam - Encryption - Quarantine - Advanced Threat Protection (ATP) - Anti-Phishing - Account takeover prevention **Security Enhancements and Auditing - Email Encryption** - Malware Scanning - Reporting - Audit Trails - Data Loss Prevention (DLP) **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Integration, Compatibility, and Usability - Email Encryption** - User-Friendly Interfaces - APIs and SDKs - Email Client Integration - Automation ## Top Paubox Alternatives - [Proofpoint Core Email Protection](https://www.g2.com/products/proofpoint-core-email-protection/reviews) - 4.6/5.0 (589 reviews) - [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) - 4.4/5.0 (411 reviews) - [NeoCertified Secure Email](https://www.g2.com/products/neocertified-secure-email/reviews) - 4.8/5.0 (97 reviews)