--- title: Paubox Reviews meta_title: 'Paubox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 583 reviews by the users' company size, role or industry to find out how Paubox works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 583 scale: '5' date_modified: '2026-07-03' parent_category: name: Email Security url: https://www.g2.com/categories/email-security --- # Paubox Reviews **Vendor:** Paubox **Category:** [Email Encryption Software](https://www.g2.com/categories/email-encryption) **Average Rating:** 4.9/5.0 **Total Reviews:** 583 ## About Paubox Paubox is a HIPAA compliant email security platform designed for healthcare organizations. It provides outbound email encryption and AI-powered inbound email protection, helping organizations safeguard protected health information (PHI) without changing how staff or patients use email. Email remains a critical communication tool in healthcare, but standard platforms like Google Workspace and Microsoft 365 are not HIPAA compliant on their own. Paubox makes compliance automatic and enhances security to defend against evolving phishing and malware attacks, all while maintaining a seamless user experience. Paubox serves small to mid-sized healthcare organizations, clinics, and IT teams seeking reliable compliance, reduced risk, and simple management. Key capabilities: - Automatic outbound encryption: Every message is encrypted by default; recipients read emails directly in their inbox, without portals or passwords - AI-powered inbound email security: Detects and blocks phishing, spoofing, and malware using generative AI analysis - Seamless integration: Works with Google Workspace, Microsoft 365, and Microsoft Exchange without new workflows or domain changes - Compliance and control: Supports HIPAA compliance and minimizes human error in handling PHI - Additional tools: Archiving, Data Loss Prevention, Paubox Email API, and Paubox Marketing Benefits: - Simplifies compliance management and reduces IT workload - Improves patient and staff experience with frictionless secure email - Strengthens protection against modern email threats Paubox enables healthcare organizations to confidently use email as a secure, compliant, and user-friendly communication channel, eliminating guesswork for staff and helping IT teams protect against data breaches and compliance risk. ## Paubox Pros & Cons **What users like:** - Users find Paubox’s features **extremely easy to use** , making compliance and secure communication effortless and efficient. (216 reviews) - Users value the **security features** of Paubox, appreciating its HIPAA compliance and encrypted communication for peace of mind. (169 reviews) - Users commend Paubox for its **fantastic customer support** , praising the helpfulness and expertise of the support team. (146 reviews) - Users value the **email security** provided by Paubox, ensuring HIPAA compliance and peace of mind for sensitive communications. (138 reviews) - Users appreciate the **effortless setup process** of Paubox, making onboarding quick and straightforward without complications. (137 reviews) - Users value the **secure communication** provided by Paubox, ensuring safety for both personal and client information. (110 reviews) - HIPAA Compliance (105 reviews) - Users value the **secure and user-friendly email encryption** of Paubox, noting its seamless integration and ease of use. (101 reviews) - Users value the **seamless encryption integration** of Paubox, ensuring secure and protected communication effortlessly. (93 reviews) - Protection (71 reviews) **What users dislike:** - Users find Paubox to be **expensive** , yet some believe the value justifies its higher cost. (50 reviews) - Users report **email issues** due to limited retention and formatting problems with forms, affecting functionality and compliance. (32 reviews) - Users find the **difficult setup** of Paubox a challenge, but appreciate the prompt assistance from customer support. (25 reviews) - Users express concerns over **email encryption issues** , including delays and the visible Paubox stamp on emails. (17 reviews) - Users miss the **loss of encrypted SMS** in Paubox, finding other services lacking in comparison and flexibility. (13 reviews) - Users find the **limited features** of Paubox, like the basic contact form, unsatisfactory for their needs. (13 reviews) - Missing Features (12 reviews) - Email Filtering Issues (9 reviews) - Email Security (9 reviews) - False Positives (9 reviews) ## Paubox Reviews ### 1. Great for mental health field **Rating:** 5.0/5.0 stars **Reviewed by:** Meghan P. | Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Paubox?** After using Paubox for 2+ years, I am still confident sending information to clients by email, knowing it is safe and HIPAA compliant. It is also seamless and easy to use on my end but also for my clients. It is important for me to know that information I share with clients is protected and for them to know how important their privacy is. **What do you dislike about Paubox?** I wish I could refer colleagues that use Gmail as their primary business email but also understand the need for administrative control and individual domains. But overall, very satisfied! **What problems is Paubox solving and how is that benefiting you?** Safely being able to send secure information and documents via email. ### 2. Simple Setup and Helpful Support **Rating:** 4.5/5.0 stars **Reviewed by:** Nghia L. | Clinical Social Worker, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Paubox?** How simple it is to set up and when I had questions I had helpful support. **What do you dislike about Paubox?** Honestly it has been set it and forget it for me. If I had to say anything, just like anything else is having to pay for something. **What problems is Paubox solving and how is that benefiting you?** Protecting my communication with clients. ### 3. Efficient Email Encryption, Minor Sending Glitches **Rating:** 4.5/5.0 stars **Reviewed by:** Elisa L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Paubox?** I appreciate how Paubox eliminates the need for recipients to log in to another encryption service to read emails. After the initial setup, which was relatively easy with screen sharing and a walk-through, there's nothing else I need to do. This simplicity and efficiency have been very valuable for me. **What do you dislike about Paubox?** At times, an email would be rejected or unable to be sent; such as when using an e-fax service or unknown reason. **What problems is Paubox solving and how is that benefiting you?** Paubox eliminates the need for email recipients to log in to another service, simplifying communication. After setup, it requires no additional efforts. ### 4. Love It Overall—Helpful Daily Emails **Rating:** 5.0/5.0 stars **Reviewed by:** alyssa c. | Licensed Marriage and Family Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Paubox?** The most helpful part of Paubox is the peace of mind of knowing my emails are secure for my clients. **What do you dislike about Paubox?** One downside of using Paubox is the frequent daily emails we receive. **What problems is Paubox solving and how is that benefiting you?** Paubox helps with email encryption and HIPAA-compliant messaging, which helps keep my clients’ emails secure. ### 5. Easy-to-Use Console with Strong HIPAA Compliance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Paubox?** ease of console use and hippa compliance **What do you dislike about Paubox?** I don't have any strong dislikes however, a web plug in would be ideal **What problems is Paubox solving and how is that benefiting you?** We are a security driven organization with an emphasis on compliance as it affects us as well as external customers. ### 6. Easy to use, peace of mind **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Paubox?** I like how easy it was to set up and how my clients dont have to enter a code **What do you dislike about Paubox?** it is a little expensive, I am always looking at expenses for my business and value of products I pay for **What problems is Paubox solving and how is that benefiting you?** security with my emails ### 7. Seamless, Secure Email Solutions for Compliance **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel J. | Production Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Paubox?** I appreciate the security of the entire email thread with Paubox, which is helpful because I don't have to toggle on or off to ensure compliance. Setting it up was pretty easy, and I haven't encountered any issues so far in its use. **What do you dislike about Paubox?** Hardly anything, smooth so far **What problems is Paubox solving and how is that benefiting you?** Paubox allows secure, HIPAA compliant communications without needing to toggle settings, ensuring compliance across entire threads effortlessly. ### 8. Easy HIPAA-Compliant Email Solution **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Small Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Paubox?** HIPAA compliant solution for my billing and coding business. **What do you dislike about Paubox?** Setup was a little confusing, but support was able to help assist with setup and ensuring everything was correct. **What problems is Paubox solving and how is that benefiting you?** Was looking for a HIPAA compliant email solution with the required BAA. Paubox made this decision easy! ### 9. Great product, quick and easy onboarding process. **Rating:** 5.0/5.0 stars **Reviewed by:** Matt F. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Paubox?** Still using this product for another year and it still works as easy as the day we finished onboarding. Absolutely easy to setup and maintain. **What do you dislike about Paubox?** Nothing, it works just the way we want with no headaches or surprises. **What problems is Paubox solving and how is that benefiting you?** This is being used to ensure that any outbound communication is automatically encrypted to comply with HIPPA. ### 10. Easy to Use with Helpful Staff and Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Paubox?** It is easy to use. And has helpful staff and service. **What do you dislike about Paubox?** set up was complicated but using the free service for a zoom call to set up was excellent. **What problems is Paubox solving and how is that benefiting you?** I needed a HIPAA compliant add on to my email service due to my line of work. I feel comfortable knowing that my clients' and my own information is being protected. ### 11. Supportive Team and Easy Email Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Paubox?** the supportive team, easy to work with, able to apply it to my email no problem. **What do you dislike about Paubox?** nothing so far. It all seems to work. all very helpful **What problems is Paubox solving and how is that benefiting you?** ensuring that I have hipaa compliant emails ### 12. Simple Setup and Easy to Use, but Demo for New Users Needed **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer D. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Paubox?** I like how simple it is to use, and how easy it is to set up individuals on the back end. It is a very simple and easy tool to use that manages all of your data and HIPAA complaint matters **What do you dislike about Paubox?** We did have some issues setting it up with our gmail but it was a simple quick fix. Nothing else that we have noticed that is bad at the moment. I do wish that the customer service team could provide some sort of demo for individuals who aren't familiar with Paubox so they can get an idea of what needs to be done **What problems is Paubox solving and how is that benefiting you?** Being able to send secure emails and being HPIAA compliant ### 13. Effortless Setup and Outstanding Support from Paubox **Rating:** 5.0/5.0 stars **Reviewed by:** Raquel A. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Paubox?** Paubox setup was easy to do and their support team was top notch. I have two domains at my company so I had to schedule a couple of support calls to get everything implemented. Setup was fast and prompt and our emails were encrypted right away. Very easy to integrate with our systems. **What do you dislike about Paubox?** Wish there were better pricing packages that supported full encryption of our domain, without have to pay a cost of each user. **What problems is Paubox solving and how is that benefiting you?** Securing our emails to remain HIPAA complaint. ### 14. Awesome Set up & Support! Minor Setup Hurdles for Squarespace Domain Users of Google **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Paubox?** I needed a system to ensure better HIPAA compliance of my practice's email system, and Paubox was recommended to me by a colleague! Paubox has been SO seamless and easy to integrate. As someone who struggles with understanding technology, it was straightforward enough for me to set up on my own! I ran into a few complications because my domain is housed under another party (Squarespace), but customer service was easy to contact and they were super helpful and responsive in supporting me. I also love that Paubox has a test email that gives you feedback if you've integrated correctly - super seamless and helpful for the set up process! **What do you dislike about Paubox?** I ran into a few kinks setting up Paubox because of my domain set up. I house my domain on Squarespace, and then use that domain email to house my Gmail and Google account. The instructions on adding a TXT code to my domain (Squarespace) settings didn't work because I wasn't able to make edits to that code on the Squarespace side, so I had to reach out to Paubox and Squarespace separately to troubleshoot the issue. I think this ended up being more of an issue on Squarespace's side, so just a heads up for future users that a few extra instructions may be necessary to support this process. Other than that, it was easy and effective in what I was looking for to secure my practice! **What problems is Paubox solving and how is that benefiting you?** I needed to make my email HIPAA compliant for my therapy private practice. Paubox filled this need seamlessly, and in a cost effective way. ### 15. Extra Security That Lets Me Focus on High-Quality Therapy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Paubox?** I like knowing that my clients and I are protected and just having the extra layer of security helps me to worry less and focus more on provided high quality therapy! **What do you dislike about Paubox?** No issues on my end, everything has been smooth and customer support was incredibly helpful when it wasnt **What problems is Paubox solving and how is that benefiting you?** See Above, really its just like having an extra insurance policy for me and one less thing to worry about, so peace of mind ### 16. Seamless Email Integration That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Vimarsh R. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Paubox?** Seamless integration with my email setup **What do you dislike about Paubox?** Email providers should come with these features by default **What problems is Paubox solving and how is that benefiting you?** Securing email communication ### 17. Secure, HIPAA-Compliant Client Communication That Works Well **Rating:** 4.5/5.0 stars **Reviewed by:** Frances P. | Marriage and Family Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Paubox?** I feel much more secure about privacy and HIPAA compliance when communicating with clients. It works well, is easy to use, and is not extremely expensive. **What do you dislike about Paubox?** Obviously, it is a little bit more trouble than if we didn't need extra security in the first place. But I have been satisfied and am glad it is there. **What problems is Paubox solving and how is that benefiting you?** It provides confidence that I am doing what I can to ensure privacy for my clients. ### 18. Effortless Email Security with Seamless Encryption **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew B. | Owner and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Paubox?** Paubox encrypts emails automatically without any extra work, so I can be sure emails are sent securely without having to train staff on an extra process. I also don't need to monitor if secure sending is being done. Support was excellent. Thank you to Kenzie and Jillian! **What do you dislike about Paubox?** There is no downside that I can think of. Integration is very easy to set up, and the price was reasonable. **What problems is Paubox solving and how is that benefiting you?** Email encryption with Paubox does not require an extra process, and I don't need to worry that emails are not being sent securely by my team. ### 19. Reliable HIPAA Email Solution with Room for Form Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Edward R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Paubox?** I use this platform daily and have come to very much appreciate not needing to worry about HIPAA compliance when communicating with patients and colleagues. Paubox seamlessly integrates with my existing email infrastructure (Google Workspace) without requiring recipients to log into portals or download additional software to read encrypted messages. The automatic encryption of outbound emails containing PHI gives me confidence that sensitive patient information is protected without disrupting our normal workflow. The platform's reliability and ease of implementation has allowed me to focus on patient care rather than technical email security concerns. Additionally, their customer support has been responsive when we've had questions about compliance requirements. **What do you dislike about Paubox?** Form creation through Paubox Forms is limited in design features and customization options. While the forms are functional and HIPAA compliant, the aesthetic and branding capabilities are quite basic compared to other form builders. I'd appreciate more flexibility in styling, layout options, and the ability to better match my organization's visual identity. The form templates feel somewhat generic, and advanced conditional logic features are limited. Specifically, I would recommend adding the ability to "copy" individual form fields instead of having to recreate each field when duplicates are needed, which would significantly streamline the form building process. Additionally, allowing for multi-column layouts would improve form organization and make better use of screen space. For a healthcare organization trying to maintain professional branding across all patient touchpoints, these design limitations can be frustrating, even though the core security functionality works well. **What problems is Paubox solving and how is that benefiting you?** The primary problem Paubox solves is ensuring HIPAA compliant email correspondence in a way that is ultra easy for my clients. Before Paubox, sending protected health information via email required cumbersome patient portals or encrypted email systems that either created friction for recipients who had to log in or navigate complex interfaces just to read a simple message from their healthcare provider. Depending the client's preferred email, I was not uncommon that emails could not read at all or would go to SPAM/JUNK. This often led to delayed responses, patient frustration, and sometimes non-compliance when staff would resort to unsecured email for convenience. Paubox eliminates this barrier by making encrypted emails appear as normal emails in the recipient's inbox with no additional steps required. This seamless experience has improved our patient communication significantly, as clients actually read and respond to our messages promptly. From an operational standpoint, it has reduced our compliance anxiety since there's no change to our normal email workflow. I can confidently discuss treatment plans, discuss session details, and coordinate care without worrying about HIPAA violations or creating administrative burdens for our patients. The peace of mind this provides allows me to focus on delivering quality care where it matter most. ### 20. Live Zoom Tech Support Made Setup a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Tonea S. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Paubox?** The ability to set up a live zoom call with tech support was extremely helpful. **What do you dislike about Paubox?** No complaints so far. Everything has been great. **What problems is Paubox solving and how is that benefiting you?** Paubox is giving me the ability to have encrypted messages for myself and my clients. ### 21. Efficient and Complete Solution! **Rating:** 5.0/5.0 stars **Reviewed by:** David D. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2020 **What do you like best about Paubox?** Paubox continues to be our go-to for HIPAA compliant emailing. We recommend it to colleagues in our field that are looking for affordable solutions to ensuring privacy, confidentiality, and compliance. **What do you dislike about Paubox?** Integration continues to be the main drawback, but it really does the job it needs to do. **What problems is Paubox solving and how is that benefiting you?** We have very specific reports that need to be transmitted with HIPAA compliance in mind. We could not find an affordable solution that was efficient and had strong customer support....until we found Paubox! ### 22. Secure Email You Can Trust—Especially for Healthcare **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Devin N. B. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2026 **What do you like best about Paubox?** I like that my email is secure,which is especially important in healthcare **What do you dislike about Paubox?** There is nothing I dislike! It has served me very well **What problems is Paubox solving and how is that benefiting you?** Paubox is solving the problem of security/encryption, which is especially important in healthcare ### 23. Peace of Mind with Protected Emails and Helpful Updates **Rating:** 4.5/5.0 stars **Reviewed by:** Mindy M. | Owner and clinical social worker, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Paubox?** It offers such peace of mind to know my emails are protected. I appreciate that Paubox is always sending updates and educating on the risks of threat that are out there and has been a helpful whenever I have questions. **What do you dislike about Paubox?** I find it an expensive product for the size of my business. **What problems is Paubox solving and how is that benefiting you?** Peace of mind for my healthcare related communications. ### 24. Surprisingly affordable and worth every dime **Rating:** 5.0/5.0 stars **Reviewed by:** Linda H. | Owner and clinician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Paubox?** I love the security of not having to worry about using email with my clients - at an affordable price for a single practitioner AND they have great responsive customer service. **What do you dislike about Paubox?** I have not run into any problems with my account. I was a little anxious about the set up but the staff walked me through it so in the end it was not difficult. **What problems is Paubox solving and how is that benefiting you?** It enables me to have effective communication with my clients that is HIPPA compliant. ### 25. Affordable, Easy Setup, and Fast Help When Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Beverly J. | Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2026 **What do you like best about Paubox?** Convenient to set up and it is affordable. **What do you dislike about Paubox?** I honestly didn't have any issues. When I ran into confusion, I called and was helped right away. **What problems is Paubox solving and how is that benefiting you?** I needed our gmail emails to be HIPAA compliant without recipients having to make a portal to access emails. ### 26. Seamless integration and ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Paubox?** Paubox implementation and integration has been seamless from start to finish. They were very attentive to our needs and took the time to listen to our challenges with past encrypted email implementation and were also open to feedback and suggestions throughout the process. Working with our account rep, Mountan Mitchell, has been great - he has a quick response time and is always sure to check in with us, even after implementation. As for the product itself, Paubox is extremely easy to use, since there is no user requirement to manually encrypt the emails. This has been a game changer since it essentially eliminates any opportunities for HIPAA violations due to user error. 10/10 product - would recommend to any business, small or large, looking for an encrypted email solution. **What do you dislike about Paubox?** The only feature we wish existed is the ability to recall emails prior to them being opened. **What problems is Paubox solving and how is that benefiting you?** Transmitting PHI ### 27. Set It and Forget It: Easy Setup, Works Seamlessly in the Background **Rating:** 5.0/5.0 stars **Reviewed by:** Wade S. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Paubox?** Easy to set up and it just does it’s thing in the background. No forgetting. No passwords. **What do you dislike about Paubox?** Nothing. It does exactly what it is supposed to do and I don’t have to mess with it. **What problems is Paubox solving and how is that benefiting you?** Paubox encrypts our outgoing emails for our private practice. We don’t have to remember to encrypt them ourselves or mess with a password. It just works. ### 28. Effortless Encrypted Email on Any Device **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Paubox?** I really appreciate how easy it is to send and receive emails, whether I’m using my laptop or my phone. No codes, just an automatic encryption outgoing and incoming. **What do you dislike about Paubox?** Paubox feels a bit expensive for a solo private practice. **What problems is Paubox solving and how is that benefiting you?** All of my incoming and outgoing emails are HIPAA compliant, and that’s golden. ### 29. Responsive Support and Seamless Infrastructure Fit **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Paubox?** Their customer support is very responsive and answers our questions quickly. The product runs smoothly and responds well. It was easy to set up and works with our existing software without any issues. Overall, our whole team really appreciates this solution. **What do you dislike about Paubox?** I honestly don’t see any downsides. Even the cost feels reasonable to me. **What problems is Paubox solving and how is that benefiting you?** Paubox is HIPPA compliant, protects email, and lets our team create secure forms that we can share on the web or via email. ### 30. Affordable and Backed by Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen P. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Paubox?** It is affordable and their customer service team is great **What do you dislike about Paubox?** Nothing so far, they have been a great service provider to date. **What problems is Paubox solving and how is that benefiting you?** Its making us HIPPA compliant which is really important ### 31. Effortless Setup and Reliable Email Security with Paubox **Rating:** 5.0/5.0 stars **Reviewed by:** Kristi C. | Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Paubox?** I virtually met with someone from Paubox who helped to walk me through the set up process. After the set up it is nice that Paubox just does it's thing and keeps my emails secure and HIPAA compliant. Their customer services is also phenomenal. **What do you dislike about Paubox?** The set up is a little tricky but they have a guide on their website and staff are there to support you through the process if you can't do it yourself. **What problems is Paubox solving and how is that benefiting you?** Having a HIPAA compliant and secure email is really important to me. ### 32. Effortless Setup and Outstanding Support - 10/10 **Rating:** 5.0/5.0 stars **Reviewed by:** John T. | Owner, Medical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Paubox?** Paubox seamlessly runs in the background. I am not particularly tech savy, but for a one person/owner business who needs HIPAA compliant email and security, I was personally walked through setup by a real (friendly) human support person. Setup was easy. I have rarely needed any assistance after implementation, but have called a handful of times and they are readily available by email and phone and very personable and helpful. 10/10. **What do you dislike about Paubox?** No complaints. Have not had any problems or issues. Wouldn't change a thing. **What problems is Paubox solving and how is that benefiting you?** I need HIPAA complaint email and encryption which Paubox provides seamlessly. ### 33. Effortless Setup and Outstanding Email Protection **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2025 **What do you like best about Paubox?** Great customer service. Peace of mind knowing that my email inbox is protected. Paubox made it easy to setup! I am also grateful that Paubox provides ways to save such as putting their logo on my website and referring colleagues, etc. **What do you dislike about Paubox?** I don't dislike anything about Paubox, except the price is a little high for a solo entrepreneur. I have a part-time private practice so I'm not making as much as a full-time therapist. That makes Paubox more pricey for me. It would be nice if there were different prices points depending on how many employees a company has or how much revenue they're bringing in. **What problems is Paubox solving and how is that benefiting you?** HIPAA compliant email is very important to me ### 34. Easy to use and great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Paubox?** It's easy to use and the team is super responsive **What do you dislike about Paubox?** I don't have any dislikes so far with the service **What problems is Paubox solving and how is that benefiting you?** We are a therapy practice so the HIPAA compliance is key ### 35. Automatic Security Updates and a User-Friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Mackenzie B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Paubox?** It's automatic and that it send me security updates. **What do you dislike about Paubox?** Nothing for far. It's been pretty user friendly **What problems is Paubox solving and how is that benefiting you?** Security protection for my medical business ### 36. HIPAA-Compliant PHI Protection You Can Trust **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor P. | Mental health therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Paubox?** Knowing that it is HIPAA compliant and ensuring the safety of PHI **What do you dislike about Paubox?** It’s fairly pricey compared with other companies that offer the same service. **What problems is Paubox solving and how is that benefiting you?** It helps address my concerns about keeping information confidential. ### 37. Straightforward Gmail Setup and Easy Management **Rating:** 4.5/5.0 stars **Reviewed by:** Kurt D. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Paubox?** Setup was straightforward for Google’s Gmail, and it’s been easy to manage. **What do you dislike about Paubox?** We understood what it covers from the start, and so far we haven’t had any issues. **What problems is Paubox solving and how is that benefiting you?** Paubox helps ensure we have end-to-end encrypted communications, and it keeps us from straying outside the regulatory confines we need to follow. ### 38. Easy Implementation and HIPAA-Compliant Email Without Extra Steps **Rating:** 5.0/5.0 stars **Reviewed by:** Lori M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Paubox?** Lisa was great to work with. She made implementation easy! I like Paubox because I don't have to worry about taking extra steps to secure an email and it's HIPAA compliant! **What do you dislike about Paubox?** I have found anything about Paubox that I dislike. **What problems is Paubox solving and how is that benefiting you?** As an insurance agency, I do not have to be concerned about HIPPA protected encrypted emails, because it is automatic. I actually received a malicious content email that was flagged by Paubox. ### 39. Easy way to stay compliant! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Paubox?** We love having access to Paubox’s secure online upload and messaging features. Years later, we’re still extremely happy with how easy it makes staying compliant. Our clients appreciate the peace of mind when submitting confidential information, and the built-in form feature has been a great addition. These extra touches truly help set us apart from the competition. **What do you dislike about Paubox?** I would love to see the ability to add hyperlinks within the form feature. **What problems is Paubox solving and how is that benefiting you?** Increase email security and satisfying HIPAA compliance requirements for my industry. ### 40. Seamless Google Workspace Integration for HIPAA-Secured Emails **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Paubox?** Seamless integration into Google Workspace and much smoother experience for clients. No having to click a separate link or complete a separate log-in to access HIPAA-secured emails. **What do you dislike about Paubox?** The set-up was a bit technical, but the Paubox support was excellent and helped me sort through it! **What problems is Paubox solving and how is that benefiting you?** HIPAA-compliant email for my therapy practice, with excellent customer support and minimal intrusion or extra work for my clients. ### 41. Great tool for email encryption works like a charm **Rating:** 5.0/5.0 stars **Reviewed by:** Ray F. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Paubox?** Paubox is still going strong. I have tried other tools for HIPPA compliance and yet Paubox is the most seamless tool available on the market. I strongly recommend using Paubox **What do you dislike about Paubox?** Overall everything works great. Some of the emails from the company branded email still gets flagged as spam which could be improved but overall does not happen that often and not a big issue **What problems is Paubox solving and how is that benefiting you?** It allows us to send HIPPA compliant emails and messages directly to our customers from our CRM and G suit emails. ### 42. Works Great Once You Understand the Google Workspace Domain Email Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Paubox?** I like that Paubox is a straightforward HIPAA compliant add on to my email. Grace and my tech meeting was very helpful, definitely gave me the clarification and peace of mind I needed. I also like the email log and stats screens for monitoring. **What do you dislike about Paubox?** I did not know if it was working at first but that was likely on my end due to misunderstanding how it worked with google workspace and specifically my domain email. **What problems is Paubox solving and how is that benefiting you?** It is making my business email more secure. ### 43. Quick, Attentive Support—Free Paubox Setup Walkthrough **Rating:** 5.0/5.0 stars **Reviewed by:** Gretchen R. | Mental Health Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Paubox?** Quick responses and attentive. Live walk through how to set up paubox was incredibly helpful and FREE~ **What do you dislike about Paubox?** I had no issues with paubox. Super easy! **What problems is Paubox solving and how is that benefiting you?** Hippa Compliant Email ### 44. Seamless Automatic Encryption That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Paubox?** Easy automatic encryption which is seamless for my business. **What do you dislike about Paubox?** I have had no issues at all lin the 4 years I have used Paubox. **What problems is Paubox solving and how is that benefiting you?** I can easily send out my professional reports to clients worry-free. ### 45. Easy and Affordable Option for Email Encryption **Rating:** 5.0/5.0 stars **Reviewed by:** Sara G. | Naturopathic Doctor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2021 **What do you like best about Paubox?** Easy to enroll and affordable option for email encryption. **What do you dislike about Paubox?** Unfortunately there isn't an option to add this program to gmail.com accounts. **What problems is Paubox solving and how is that benefiting you?** Email encryption for my business. ### 46. Very User-Friendly with Exceptionally Kind, Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Paubox?** Paubox is very user friendly, even for someone like myself who is not very technologically inclined. Paubox support was extremely kind, helpful and walked me through the entire process with ease. This was a seamless experience. **What do you dislike about Paubox?** To be honest, I haven’t had any bad experiences with the Paubox platform, and my interactions with Paubox support have been positive as well. **What problems is Paubox solving and how is that benefiting you?** I use Paubox primarily to encrypt all of my email messages and have peace of mind that my client information is protected. ### 47. Ease of use for a small solo practice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Paubox?** I like using tools that are easy to work with, without the hassle of creating yet another account just to access email. Paubox works seamlessly with Google Workspace. Paubox support is amazing, and they keep me informed about any compliance issues as well as upcoming changes to HIPAA regulations. I wouldn’t hesitate to recommend Paubox to anyone looking for a simple solution for HIPAA-compliant email. **What do you dislike about Paubox?** The cost feels a bit high for a solo practice, but it’s worth it for the peace of mind and the overall ease of use. **What problems is Paubox solving and how is that benefiting you?** HIPAA compliance that integrates seamlessly with my email client. ### 48. Very Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Lynn P. | I, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Paubox?** I added an employee, and it was very easy to get their email set up. Paubox support gave us immediate assistance with this. **What do you dislike about Paubox?** Nothing that I can think of at this time. **What problems is Paubox solving and how is that benefiting you?** All of my emails are encrypted - I don't need to choose which ones or sign into a separate portal. My emails are being read because the recipient only has to open the email - this was a major issue with more complex systems. ### 49. Simple, HIPAA-Compliant Email Protection Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Cassandra A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Paubox?** How simple it is for my emails to be HIPAA compliant and protected **What do you dislike about Paubox?** I guess I think it would be nice if there was something a little more obvious that made it clear to other people that our emails were encrypted. **What problems is Paubox solving and how is that benefiting you?** Need my emails to be HIPAA compliant so clients know they can send me attachments securely. This saves me a ton of time and money on additional subscriptions. ### 50. Founder & Clinical Director **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan K. | Founder and Clinical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2021 **What do you like best about Paubox?** Paubox is easy to use! No extra logins, portals, or passwords - just additional encryption on every email we send to clients. **What do you dislike about Paubox?** I wish the email marketing service was more financially accessible for a smaller practice. **What problems is Paubox solving and how is that benefiting you?** We are able to communicate effectively with families who need to be able to use email to communicate. ## Paubox Discussions - [Are there any fees for a Business Associate Agreement?](https://www.g2.com/discussions/are-there-any-fees-for-a-business-associate-agreement) - 2 comments, 2 upvotes - [Outlook integration](https://www.g2.com/discussions/paubox-outlook-integration) - 1 comment, 1 upvote - [Does Paubox interface with Salesforce or other CRM platforms?](https://www.g2.com/discussions/37231-does-paubox-interface-with-salesforce-or-other-crm-platforms) - 2 comments, 1 upvote - [Can I use my smartphone with Paubox?](https://www.g2.com/discussions/can-i-use-my-smartphone-with-paubox) - 2 comments, 1 upvote - [Are replies to my emails encrypted?](https://www.g2.com/discussions/are-replies-to-my-emails-encrypted) - 1 comment, 1 upvote - [View Paubox pricing details and edition comparison](https://www.g2.com/products/paubox/reviews?page=3&open_modal_url=%2Fproducts%2Fpaubox%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fpaubox%252Freviews%253Fpage%253D3&open_modal_url=%25252Fproducts%25252Fpaubox%25252Fwishlists%25253Fhost_path%25253D%2525252Fproducts%2525252Fpaubox%2525252Freviews%2525253Fpage%2525253D3&source=pdp_avatar&source=pdp_avatar§ion=pricing&secure%5Bexpires_at%5D=2026-07-03+12%3A46%3A26+-0500&secure%5Bsession_id%5D=c945cc76-abc8-4d1d-9083-ea1769636744&secure%5Btoken%5D=9a93bbe36bf48139b37da6f3fe185c1254ae6fc9180d523209dc6da3965b2eb6&format=llm_user) ## Paubox Integrations - [Apple Mail](https://www.g2.com/products/apple-mail/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [KnowBe4 Security Awareness Training](https://www.g2.com/products/knowbe4-security-awareness-training/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Defender for Office 365](https://www.g2.com/products/microsoft-microsoft-defender-for-office-365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Squarespace Domains](https://www.g2.com/products/squarespace-domains/reviews) - [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) ## Paubox Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Administration** - Data Management - Incident Logs - Reporting **Functionality** - Email Storage - Encryption - Reporting - Email Analysis - Migration - Archive Backup **Administration** - Intelligence Reporting - Email Integration Suppor - Access Management - Data Loss Prevention **Functionality** - Anti-Spam - Anti-Malware - Anti-Phishing - Filtering Functionality - Quarantine - Outbound Email Monitoring - Advanced Threat Intelligence/Protection - Archiving - Reporting - On-prem deployment **Encryption Techniques - Email Encryption** - Transport Encryption - End-to-End Encryption **Agentic AI - Email Anti-spam Features** - Autonomous Task Execution - Proactive Assistance **Compliance** - Access Management - DLP Configuration - Sensitive Data Compliance **Governance** - Access Control - Compliance - Data Visibility **Maintenance** - Auditing - Allow and block lists - Compliance - Archiving **Authentication, Verification, and Access Controls - Email Encryption** - Digital Signatures - Certificate Authorities **Agentic AI - Secure Email Gateway** - Proactive Assistance **Agentic AI - Email Archiving** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Decision Making **Administration** - Deduplication - Backup - API / integrations **Security** - Encryption - Endpoint Intelligence - Activity Monitoring - Breach Detection **Security** - Anti-Malware/Anti-Spam - Encryption - Quarantine - Advanced Threat Protection (ATP) - Anti-Phishing - Account takeover prevention **Security Enhancements and Auditing - Email Encryption** - Malware Scanning - Reporting - Audit Trails - Data Loss Prevention (DLP) **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Integration, Compatibility, and Usability - Email Encryption** - User-Friendly Interfaces - APIs and SDKs - Email Client Integration - Automation ## Top Paubox Alternatives - [Proofpoint Core Email Protection](https://www.g2.com/products/proofpoint-core-email-protection/reviews) - 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