Top 10 Parloa Alternatives & Competitors

(1)4.0 out of 5

The Other Process Automation Software solutions below are the most common alternatives that users and reviewers compare with Parloa. Other important factors to consider when researching alternatives to Parloa include reliability and ease of use. The best overall Parloa alternative is Zendesk for Customer Service - AC. Other similar apps like Parloa are Genesys Cloud CX, Zoho Desk, Fin by Intercom, and Jotform AI Agents. Parloa alternatives can be found in Other Process Automation Software but may also be in Help Desk Software or AI Customer Support Agents Software.

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Best Paid & Free Alternatives to Parloa

Zendesk for Customer Service - AC
Genesys Cloud CX
Zoho Desk
Fin by Intercom
Jotform AI Agents
JustCall
Retell AI
Five9 Intelligent Cloud Contact Center Platform

Top 10 Alternatives to Parloa Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Parloa stacks up to the competition, check reviews from current & previous users in industries like Computer Software, and find the best product for your business.

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,664)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Categories in common with Parloa:

Customer Self-Service

AI Customer Support Agents

Genesys Cloud CX

By Genesys

4.4/5

(1,488)

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with Parloa:

AI Customer Support Agents

By Zoho

Product Description

Categories in common with Parloa:

Customer Self-Service

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Jotform AI Agents

By Jotform

4.4/5

(390)

Product Description

Jotform AI Agents are the future of customer service. They are powerful automated customer service tools that provide real-time assistance to users. Use your own AI Agent to streamline support operations, enhance user engagement, and improve response times. Train and customize AI Agents to answer FAQs, help users fill out forms, field phone calls and SMS messages, and provide users with 24-7 support. Build your ultimate customer service agent with our free, AI-powered tool.

Categories in common with Parloa:

Customer Self-Service

AI Agent Builders

AI Customer Support Agents

By Saas Labs

Product Description

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Categories in common with Parloa:

Customer Self-Service

AI Customer Support Agents

AI Voice Assistants