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Oracle CPQ Cloud (BigMachines)

Oracle CPQ Cloud (BigMachines)

3.9
(149)

Oracle CPQ Cloud (Configure, Price, and Quote) helps you sell faster, easier, and with greater accuracy—from anywhere.

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Oracle CPQ Cloud (BigMachines) Reviews

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Oracle CPQ Cloud review by Adam P.
Adam P.
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Verified Current User
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"CPQ Cloud Quoting Experience"

What do you like best?

I like the flexibility of the way that the upload process while quoting. As we do not store any products in CPQ (yet) using the CSV upload process is seemless.

What do you dislike?

I dislike the inflexibility of how the quote process works once data is uploaded. This may be tied to how we implemented and how out business works, but in talking to CPQ, it does not sound like it.

Recommendations to others considering the product

I would recommedn to fully think and lay out all possible use case scenarios. We do love our CPQ installation, but did make several large enhancements after we went live versus mapping this out for UAT testing before going live.

What business problems are you solving with the product? What benefits have you realized?

We were looking for a new quoting platform to move away from enterprise Excel as we needed the ability to track and manage quotes which we did not have before. While many benefits have been recognized, the biggest is our ability to create accurate forecasts as well as predict business and product patterns.

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Oracle CPQ Cloud review by Gladis T.
Gladis T.
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"Efficiency in the resolution of sales processes much easier"

What do you like best?

It is an incredible software, it adapts to all my work needs, I can integrate all Oracle packages and programs that together help a lot to solve any work management. Significantly represents a great editor where I can manage sales data, configuring everything in a much simpler way, maintaining the same logic of the trade, but handling much better many complex formulas.

What do you dislike?

The tools are very complete and the functionality of them is excellent. However, it can be a little complex to understand in general how to start handling the product correctly. Little by little I understood correctly the step by step of the work management, where I understood, that each characteristic is equivalent to something logical and representative of the process; everything together makes complex but very necessary tools. I would like there to be a demo at the beginning so that it shows step by step the proper functioning of all the tools.

Recommendations to others considering the product

It is an advance to work with Oracle CPQ (BigMachines) is design and innovative edition, working with a quality of excellence, provided the ability to maintain a record in the information and sales management. It provides an analysis and modification of the data in a more simple way but maintaining the logic and versatility of the information but offering everything from a more visual perspective. I recommend that you try it and see how simple it is and the great benefits it brings.

What business problems are you solving with the product? What benefits have you realized?

Now we have improved the efficiency processes and labor and sales management, where we apply better formalization and accuracy in business. We keep a constant and synchronized information thanks to Oracle CPQ, since we store everything in a single space. We keep the sales data updated with new information, where you can progressively track each progress; Accessing all this information is easier for any person in the work group because we keep everything stored in the cloud, which is easy to access. Thanks to this we improved the communication and saved us like that, a lot of work time invested.

What CPQ solution do you use?

Thanks for letting us know!
Oracle CPQ Cloud review by Matt P.
Matt P.
Validated Reviewer
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"Key Piece of our Technology Transformation"

What do you like best?

The ability to combine all of the product, pricing, and contract process into a single tool which is helping us consolidate a lot of manual tools and processes in order to drive sales process efficiency.

What do you dislike?

Some enhancements are needed to make Doc Designer even more powerful in the contract generation area. Being able to build and maintain contract templates is somewhat complicated and interacting with our Legal team is sometimes confusing based on their primary use of MS Word.

Recommendations to others considering the product

Oracle CPQ is a key part of an integrated technology platform to enable a more efficient sales process. Identifying the key data elements (product, pricing, and contracting) is an important design step and understanding how sales and sales support function will use the tool are key change management components.

What business problems are you solving with the product? What benefits have you realized?

Sales process efficiency, transformation from manual / disconnected processes and tools, capture deal data to help drive better pricing and product strategy

Oracle CPQ Cloud review by Kim C.
Kim C.
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Verified Current User
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"Great quoting product "

What do you like best?

Easy to use, works very well, shows nicely in pdf (but also with protection option). Approval process can be setup so that quotes can be approved and out to customers quickly

What do you dislike?

For the statement of work section, you can just copy and paste directly from a document (or the standard copy and paste function). You need to copy something, then hit the paste from word button, then it seems to only paste it in plain text and the formatting comes out really awkward a lot of the time.

Recommendations to others considering the product

Great product to implement and use

What business problems are you solving with the product? What benefits have you realized?

We’ve standardized our quoting, project management and ongoing maintenance processes

Oracle CPQ Cloud review by Matthew Earl S.
Matthew Earl S.
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"Slow"

What do you like best?

Well it is quite concise and easy to work with when you are aware of what each button does and so it also requires a bit of technical know how but this is simply the way CRM systems work anywhere I suppose.

What do you dislike?

The software is at time unresponsive and this slows productivity to an occasional full stop which is a bit annoying at times. Furthermore, I find that it also quite slow when replying to basic inquiries and even simple clicks. For this reason and several more, I am hard pressed to be able to recommend this software to other people. I would gladly suggest SAP over Oracle in this regard.

Recommendations to others considering the product

I would recommend looking around for other solutions unless you are set on using Oracle products to begin with.

What business problems are you solving with the product? What benefits have you realized?

Well we use the software to coordinate all our systems across the globe to manage our databases and meet customer relationship management needs. It is certainly not a perfect system but it is one that works well for the time being.

Oracle CPQ Cloud review by Sai Swaroop S.
Sai Swaroop S.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Good for Functional use, could do a lot better with UX "

What do you like best?

The customizability, people who are developers like I can easily write code and extend the core functionality to do different things a customer asks. The document builder is somewhat modern and more often than not it would solve the customer needs.

The formula management is also a great feature and has lot of promise. The price cases of customers generally involve automation and manual edits.

What do you dislike?

Very very hard to use, reporting and analytics capabilities are far from ideal. The feedback loop and documentation can be a little better, especially with respect to learning management system.

The support team generally putts the ball to another team or general non availablity of expertise with a lot of onus on customer orchestration teams

Requires a lot of training and since the UI is not there, hard for salespeople to show interest especially if the software adoption was a top-down mandate(which it is in most cases)

Hard to compete with a Salesforce CPQ demo during the consideration phase because of the User Interface. Same with reporting and analytics

Recommendations to others considering the product

Training and clear picture of CPQ goals , one should understand the role of the executive sponsor for any enterprise undertaking. Make the consulting firm you work with your partner ask for all the cases. Dont be satisfied with the answer "We will get to it in discovery".

What business problems are you solving with the product? What benefits have you realized?

Business partnership interest

Bottom line improvements for customers

Automation

Easy generation of quotes and documents

Oracle CPQ Cloud review by Internal Consultant in Hospital & Health Care
Internal Consultant in Hospital & Health Care
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Verified Current User
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"Seamless Integration and Ease of Use"

What do you like best?

1. Incredibly powerful configuration rules engine

2. Offers flexibility to achieve almost any business need

3. Very well supported - Oracle is clearly investing in development of CPQ Cloud as updates to the system are regular and significant

What do you dislike?

Document generation systems need some work - Old Document Engine is very powerful, but not user friendly. Newer Document Designer is very user friendly, but lacks a number of features available in Document Engine.

1. CPQ Cloud has gone through some growing pains as part of BigMachines being acquired by Oracle.

2. Many people on the sales side of Oracle still aren't very aware of CPQ, and don't understand how it fits in the big picture.

3. CPQ Cloud is in serious need of a UI update, but that is in the works for upcoming releases.

Recommendations to others considering the product

I believe Oracle CPQ Cloud would be a useful tool for any company that quotes and sells a product or service. The flexibility and power of the system are such that it can handle any magnitude of users, quote size, or business rule complexity. Unless the business is very straightforward and quote generation and business rules are very simple, CPQ Cloud would likely be a good fit.

What business problems are you solving with the product? What benefits have you realized?

Oracle CPQ Cloud is being used to provide our channel partners with a front end to configure products, get instant pricing, produce quotation documents, produce product drawings and link to product specification sheets. This information is provided to them in minutes instead of hours making our company easier to do business with. It is being rolled out systematically to our principal customers.

Oracle CPQ Cloud review by Internal Consultant
Internal Consultant
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"Seamless Integration and Ease of use"

What do you like best?

1. Rapid Sales Experience

2. Give users the ability to analyze, optimize, and manipulate pricing models with ease

3. Configure layers of workflow that are designed for CPQ usage

4. Built for High Performance:

5. CPQ that is designed to be a guided selling tool for a unified experience across all channels

Accelerated Business Change

6. Integration with SFDC that is equivalent to Force.com native solution

7. Flexibility to not only shorten sales cycles but also designed to easily automate approvals, contracts, subscriptions and renewal contracts

What do you dislike?

1. Significant setup time, cost, and maintenance. We have to use an implementation partner

2. Does not always play well with other software, even Oracle software. While this is improved and being further improved, that it was a third party acquisition means things sometimes require a little extra care

3. Additional setup documentation and first walkthroughs would be helpful, especially if it was all in one place

Recommendations to others considering the product

I believe Oracle CPQ Cloud would be a useful tool for any company that quotes and sells a product or service. The flexibility and power of the system are such that it can handle any magnitude of users, quote size, or business rule complexity. Unless the business is very straightforward and quote generation and business rules are very simple, CPQ Cloud would likely be a good fit.

What business problems are you solving with the product? What benefits have you realized?

1. Allows us to offer a variety of options without manually programming in each individual product

2. Allows us to utilize a product feed with features and variants, which can also play well with Google Product Listing Ads (Google Shopping)

3. Maintenance does not necessarily require hard programming knowledge, so marketing communications can help maintain

Oracle CPQ Cloud review by User in Human Resources
User in Human Resources
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content

"Quote quickly and accurately"

What do you like best?

Oracle CPQ Cloud allows me to produce accurate quotes in real-time, and provides a convenient electronic signature link for clients to execute an agreement quickly. If I need tweak pricing, or update product specific options I can do it without requiring assistance.

What do you dislike?

The rules that support Oracle CPQ Cloud are not visible to the end-user, and it can be frustrating when I receive an error message outside of my knowledge of the system. Instead of troubleshooting myself, I need to work with an internal partner to address the issue.

Recommendations to others considering the product

Pay attention to detail.

What business problems are you solving with the product? What benefits have you realized?

I am able to link new business with existing client information stored in my CRM Instead of submitting new sales orders and having to tie back to previous sales. This fluidity allows me to service the client quickly and drive the implementation/ product start date.

Oracle CPQ Cloud review by Vishal B.
Vishal B.
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Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Flexible CPQ Solution for any platform any size"

What do you like best?

Oracle CPQ is the best CPQ software that I can think of today when we consider having a solution which integrates not just with Oracle CRM but with any CRM and back end ERP tools.

- I like the way Oracle has provided its own scripting language to further extend the platform to do things which are generally not possible with point and click.

- User Interface - fully customizable user interface

- Document Engine - The use of templates and a powerful doc generation capability makes Oracle CPQ easy to implement for customers who have complex Doc Gen requirements

What do you dislike?

- Need ability to have Models within models.

- Need ability to have a flexible array structure - Resizable columns, header colors should be different, collapsible.

- Object Oriented approach - CPQ does not take a object oriented approach like all leading software in the industry making it difficult to administer as the table structure is pretty flat.

Recommendations to others considering the product

Perform a good feasibility study of if this tool fits your requirements.

What business problems are you solving with the product? What benefits have you realized?

I have implemented Oracle CPQ for multiple clients facing multiple business problems.

1. Acquisition growth - Built a flexible CPQ tool with product hierarchy aligned to allow future acquisition growth. Oracle CPQ's product hierarchy allows this.

2 Geographical harmonization - Build a CPQ tool which is more of less standard across the globe. Issues with some clients were locally grown CPQ/ excel tools which did not follow a standardized approach.

3. Reporting - Some clients lacked reporting capabilities around the quoting process. CPQ provides more in depth reporting capabilities allowing leadership get a closer look at the quoting process.

Oracle CPQ Cloud review by Paul S.
Paul S.
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Verified Current User
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"Success with CPQ"

What do you like best?

CPQ has enabled us to create a cloud based product configurator for our customers to use. Customers can come to our site, configure products get instant pricing, get product specifications and customized drawings, and approve quotes (which will become orders). This is a recent implementation but with expert help from the Oracle consultants we have successfully launched it and look forward to the benefits of our company being easier to do business with.

What do you dislike?

The system, implementation and ongoing consulting is a bit pricey. We are slowly absorbing the technical aspects to allow us to make our own modifications without the need for consulting.

Recommendations to others considering the product

The system is capable of doing everything that we could want. Implementation consultants are very knowledgeable and picked up our business very quickly to be able to help implement.

What business problems are you solving with the product? What benefits have you realized?

Make the company easier to do business with. We expect enhanced sales.

Oracle CPQ Cloud review by User
User
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content

"Oracle CPQ Cloud (BigMachines)"

What do you like best?

Leveraged automation to minimize headcount costs despite 10% year-over-year business growth, and enabled staff to focus on more strategic tasks.

Established a flexible CPQ system that scales on demand to easily accommodate the company’s multiple global locations.

Improved customer relations by reducing configuration time and allowing sales more time to meet with customers and close orders.

Enabled approximately 275 global sales professionals to reduce time to prepare complete, technically accurate quotes that include optional spare parts, field service estimates, and product brochures with equipment drawings—ensuring more consistent and professional quotes to customers.

What do you dislike?

User interface needs updating.

Reporting Manager needs a big update. We also use Oracle Engagement Cloud and we are pleased with the BI Reporting. CPQ reporting needs some work.

Recommendations to others considering the product

Reduced time required for order entry and order review process, allowing sales to sell faster by guiding them to optimal product options and configurations, from simple to complex, for our measuring technology.

What business problems are you solving with the product? What benefits have you realized?

Established a flexible CPQ system that scales on demand to easily accommodate the company’s multiple global locations.

Oracle CPQ Cloud review by Srikanth V.
Srikanth V.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Turns legacy systems to legendary"

What do you like best?

It has a robust architecture to support any business vertical and provides flexibility to integrate with and external system seamlessly through web services and REST APIs.

What do you dislike?

CPQ adoption always requires consulting, understanding the product and implementing in house is far from reality.

Recommendations to others considering the product

Great tool to adopt, but it requires right architect who can solution it as per your needs. It is very important that the consultant understands your business and solution the requirements aptly in CPQ. There have been many customers who ended up wrong implementations, though the product is excellent.

What business problems are you solving with the product? What benefits have you realized?

For one of the customers I did the entire end to end implementation and production deployment. Their typical fastest sale used to be 28 days, after CPQ deployment the fastest sale from lead to order shipment was 20 hours.

It solved many of the pricing and sales work flow issues.

Oracle CPQ Cloud review by Francis B.
Francis B.
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Verified Current User
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"Going forward Oracle CPQ is our company’s future both domestically and internationally!"

What do you like best?

The flexibility of the program! We realized we could run our business "right out of the box", but as we expanded we had the flexibility to modify the program with little effort. We tell our sales teams "Think outside the box, don't think about how we do it now, think about how you imagine it would work in the perfect world". By pushing this concept on our Sales teams we have been able to grow our business and provide our users with the tools they need to succeed. The Mission Statement of our Team is "Helping you work smarter, not harder!"

What do you dislike?

There are only two things we don't like about the program: Reporting Manager and the archaic Text Editors. The Reporting Manager section of BigMachines (CPQ) is clumsy and does not provide us all the tools we need to dig into our reports. The charts, options, and flexibility are just not there yet. We make it work, and the information we can report on is a step above anything we had.............but for such a powerful program this area needs some serious work.

The second dislike is the text editors. We live in 2016 and people are used to the ability to modify their verbiage like they do in outlook or MS Word. The text editors, that people use daily, are like using the primitive text editors that come standard on any computer. We would love the ability to have the same function and feel as MS Word.

Recommendations to others considering the product

The product is amazing and has become the go-to tool for our sales teams domestically. The only down side, and really the only downside at the moment, is the ho-hum Reporting Manager. As a CPQ Program Manager I live inside the program and I wish the reports I generate daily where more detailed, and with more options.

What business problems are you solving with the product? What benefits have you realized?

We are tying in all our departments (i.e. Sales, Projects, Engineering, etc., etc) into one system. Though we all share a common CRM program, the ability to use a common sales tool is very beneficial to our growth. in addition to all our departments, we also have the ability to tie in all our outside sales representatives as well...........which at the end of the day is a game changer. So far we have rolled this program out domestically with great success, and we are now in the process of rolling it out internationally..............which has its bumps in the road.

Oracle CPQ Cloud review by Micah S.
Micah S.
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Verified Current User
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"not as integrated as advertized"

What do you like best?

the robust configuration options. speed and ease of quote creation

What do you dislike?

was sold as integrateed with crm and erp out of the box. it is not

Recommendations to others considering the product

clean up product data first

What business problems are you solving with the product? What benefits have you realized?

reduced time to onboard new sales reps. checking for valid configurations for people who dont know the product well

Oracle CPQ Cloud review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"Oracle CPQ- Big Machine"

What do you like best?

Oracle CPQ is very flexible and has great features that were lacking in Oracle EBS. UI is very intuitive even for the novice user. I also like the way Oracle has also provided options to use script for scenarios that are not our of the box and can be used for processes that are specific to Capital equipment businesses. Our end users love the product since it reduced the reliance on IT and made them self-sufficient.

What do you dislike?

Integration with backend ERP, and frontend CRM tools like Salesforce still needs some refinement. I would also like to see a better ABO feature to integrate and produce quotes for Service Contract renewals from current Asset/Install Base.

What business problems are you solving with the product? What benefits have you realized?

Streamlined Sales process, and offered flexibility to accomodate most of the business scenarios out of the box. It is much more flexible and configurable as compared to previous generation of Oracle EBS product line (e.g. HTML Quoting, Advanced Pricing, and Configurator).

Oracle CPQ Cloud review by Lori P.
Lori P.
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Verified Current User
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"I Love Working on Big Machines"

What do you like best?

Big Machines is dedicated to investing in all resource areas of the company in order to continue to improve ease of admin, customer support, software development, and hosting functionality.

What do you dislike?

Some of the rapid developments for out of the box admin leads to legacy customizations not always functioning as expected. Lower levels of customer support often need to escalate cases involving legacy functionality to higher levels.

Recommendations to others considering the product

A great tool for configuring, quoting, and turning quotes to orders for standardized products. Integration with some MRP systems require IT expertise. Admins need the knowledge of products and the flexibility to be willing to learn some programming. It is sometimes necessary to review customer support solution carefully when a case is resolved because their solution does not always solve the entire problem. Oracle is committed to continuous improvement of the tool and its customer support team.

What business problems are you solving with the product? What benefits have you realized?

Homogenizer Product Selector and Configurator utilizing array attributes. Commerce process that restricts customer shipping options based upon customer ID and ship to ID. Special Discount Approval Process.

Oracle CPQ Cloud review by Gary S.
Gary S.
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Verified Current User
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"Oracle CPQ Administrator who likes the versatility and options the product allows"

What do you like best?

The best thing about Oracle CPQ is how flexible it is. The built in features are vast but even if my users want me to do something that the software is not really designed to do, I can figure out a way to get it done using custom BML (an internal javascript language) on selected attributes and rules. It's nearly as limitless as raw html programming.

What do you dislike?

Because of all the features, there are often many ways to get something done and the amount of options can be overwhelming to those who don't understand the product very well. Even working with this product full time, it took months to develop a good understanding of the architecture but now that I do, I think the developers did everything they could to architect it logically while allowing so many ways to use the product.

Recommendations to others considering the product

We have been customers of BigMachines before it was acquired by Oracle. The vast hosting powers and resources that Oracle has added to the product have kept BigMachines improving and doing so quickly. There are more impressive improvements coming in the next few releases and Oracle has been ramping up investment in this product and using it in house.

What business problems are you solving with the product? What benefits have you realized?

The company I develop solutions for using this product has seen great benefits of standardizing customer quotes that were varied greatly between different sales people before. This variance was accentuated by the fact that multiple companies have been merged into ours and we have different US locations that would be hard to keep in sync without Oracle CPQ cloud. This has produced a professional and consistent quote with correct pricing anywhere in the world. Sales can access and use this from any device since it is web browser based.

Oracle CPQ Cloud review by Jason P.
Jason P.
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Verified Current User
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"Oracle CPQ Cloud - Bigger, Better, Stronger since Oracle Acquisition of BigMachines"

What do you like best?

Incredibly flexible and powerful Commerce and Configuration engines can handle even the most complex product configurations and pricing structures. Easy to use UI based on simple logic for the easy parts and incredibly powerful and robust scripting engine for the hard parts. Powerful reporting functionality gives management easy tools for forecasting and to see market trends.

Oracle clearly sees the value in the product and has invested heavily into it. Great improvements have been made in ease of use as well as the sheer power of the product and the product roadmap looks better and better all the time.

What do you dislike?

Dynamic document creation is still a cumbersome process. New Document Designer is looking promising to greatly simplify this, though.

Recommendations to others considering the product

If your company has complex product configurations, pricing structure, etc., Oracle CPQ Cloud can handle it. Oracle has invested heavily into the product since acquiring it. Much of the core BigMachines team is still with the company, helping to guide and shape the product. Each new release features significant improvements and support is top notch and getting even better.

What business problems are you solving with the product? What benefits have you realized?

Streamlined sales process. All new equipment proposals are generated from CPQ, providing customers with consistent pricing and consistent proposal formatting. This has the additional benefit of giving total visibility of opportunities being quoted from the beginning for both internal and external sales teams.

Oracle CPQ Cloud review by User
User
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"Gets the job done well!"

What do you like best?

The features I appreciate most about oracle is that it is concise and easy to use. It comminucates necessary information across large companies and it is use friendly for managment and employees alike.

What do you dislike?

What I dislike about Oracle is that it takes many verifacations and steps to acess even basic information.

What business problems are you solving with the product? What benefits have you realized?

Scheduling is a really big component of oracle that is useful. It records availabilities and allows us to schedule accordingly.

Oracle CPQ Cloud review by Andy F.
Andy F.
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"CPQ - OCPQC / BigMachines"

What do you like best?

BigMachines (Oracle CPQC) has a lot of features that make it so the average non-technical person can create some complex products and rules. I personally have been a huge fan of formulas. The editor is slick and appealing but also allows for some complex formulas without having to break the ol' brain bank. There's a ton of features like this that make it vertically independent and can service all types of companies and their products.

What do you dislike?

Sometimes the super complex needs more customization within a proprietary code framework. I find it easy to understand and still solving the problems it needs to without overcomplicating it but I have a technical background. The main point I have here that I dislike is that its proprietary but hey, otherwise do that too.

What business problems are you solving with the product? What benefits have you realized?

B2B ecommerce has never been easier. Being in multiple companies that sell complex products B2B, I can see how beneficial it is to a company to get a fast turnaround on quotes and ease of selling. There's no more long lead times or approvals when its all built in to 1 system.

Oracle CPQ Cloud review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
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"Great CPQ Product"

What do you like best?

Oracle CPQ cloud is a great product in which you can implement the complex pricing logic very easily. The configuration and commerce are tightly coupled because of which chances of any errors are very less. It's integration with SFDC application is also flawless and proposal documents can be developed very easily. Now that Oracle is also coming up with lots of REST APIs for this product. It's integration with other application will be much more easier.

What do you dislike?

There should be some better way of handling actions using scripting within CPQ. Now that these actions can be invoked using REST APIs etc, there should be some ways to trigger them within CPQ automatically like BML etc.

What business problems are you solving with the product? What benefits have you realized?

It is being used to create Quotes/Proposals and to calculate the pricing for the retirement plans.

Oracle CPQ Cloud review by Kevin B.
Kevin B.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Work with Oracle and CPQ."

What do you like best?

Getting products entered and active in our system in a matter of minutes versus days.

What do you dislike?

Sometimes the system can be slow and difficult to navigate.

What business problems are you solving with the product? What benefits have you realized?

With our use of CPQ, it eliminates long work flow processes for certain items. With CPQ, it only takes us an hour to get an item active in Oracle instead of day or sometimes weeks with the regular work flow process.

Oracle CPQ Cloud review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Easy to use and implement "

What do you like best?

The commerce part is very impressive. With the use of library functions/formulas almost any sort of complex requirements can be met. Document designer is also very impressive. Integration with other cloud applications such as Oracle sales cloud, Salesforce is easy.

What do you dislike?

In configuration there is no availability of OOTB action buttons. Also the dynamic dropdowns (single select picklist) do not really fit for practical use.

What business problems are you solving with the product? What benefits have you realized?

1. Complex pricing calculations

2. Complex approval hierarchy

3. Guided selling

4. Multiple file formats for proposals

5. Integration with CRM systems

6. Multi-level BOM handling

Oracle CPQ Cloud review by Graham C.
Graham C.
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"GC Review"

What do you like best?

THe tool has a great deal of funtionality, and provides a high number of options for integrations

What do you dislike?

The tool is not overly intutiive for sales users and other functional groups accessing the tool.

What business problems are you solving with the product? What benefits have you realized?

Finally taking advantage of the opportunity to use mastered data for quotes, proposals, and contracts. We want to limit swivel chair and downstream issues with flawed customer or product data

Oracle CPQ Cloud review by Sara P.
Sara P.
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"Good for Functional use, could be better "

What do you like best?

Very fast and allows to produce accurate quotes in real-time, and provides a conveniently electronic signature link for clients to execute an agreement faster.

It’s very flexible and has excellent features.

What do you dislike?

Low levels of customer support.

Need to escalate cases involving legacy functionality to higher levels.

What business problems are you solving with the product? What benefits have you realized?

Improved customer relations by reducing configuration time and allowing sales more time to meet with customers and close orders.

Oracle CPQ Cloud review by Srikesh M.
Srikesh M.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"CPQ"

What do you like best?

New Features, Configuration Rules, flexibility of the product. Document Designer capabilities, pricing capabilities.

What do you dislike?

User Interface need more flexibility in modifying the UI.

Child assets cannot be modified separately and doesnot display in the asset page.

It would be nice to have the integrations for ABO with the CRM system to show the assets under the account.

What business problems are you solving with the product? What benefits have you realized?

Time to market, pricing

Oracle CPQ Cloud review by Jannat F.
Jannat F.
Validated Reviewer
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"Good app"

What do you like best?

The app allows me to work efficiently and saves me time and hassle. Things are made simple with the app

What do you dislike?

It can get a bit slow and sometimes I don't get the things I want in the app to work

What business problems are you solving with the product? What benefits have you realized?

I am able to save a lot of time. I have alot of resources available at my disposable now that can help me improve my business

Oracle CPQ Cloud review by Masa K.
Masa K.
Validated Reviewer
Review Source
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"CPQ is an effective tool to curate new products, quotes, and ideas. "

What do you like best?

I really enjoy CPQ because it's easy to utilize/manage new products and you can easily upload products that were previously created.

What do you dislike?

I personally don't like how sometimes it crashes. The user interface can be improved.

Recommendations to others considering the product

Please make Oracle CPQ cloud interface more modern and up to date.

What business problems are you solving with the product? What benefits have you realized?

Benefits of the program are that it can handle a large database of information.

Oracle CPQ Cloud review by Paul R.
Paul R.
Validated Reviewer
Review Source
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"Excellent large-scale CPQ product"

What do you like best?

Can do multi-dimensional rating. We are an insurance company and routinely need to rate in 9 or more dimensions.

Integrates very well with Salesforce.

What do you dislike?

Not much. Could be a little easier to have have the business users (as opposed to IT) create the complicated rating structures.

Recommendations to others considering the product

Rating is complicated. We switched form a table-driven approach using legacy software (AS/400) to using a formula-based approach with Big Machines. This is the way to go.

What business problems are you solving with the product? What benefits have you realized?

We use it to rate our insurance products globally.

Oracle CPQ Cloud review by Executive Sponsor in Insurance
Executive Sponsor in Insurance
Validated Reviewer
Review Source
content

"Accelerated Quotes"

What do you like best?

With Oracle Configure, Price, and Quote Cloud in place across our global operations, we have streamlined the entire quote-to-order process. The flexible and scalable cloud tool enables us to deliver a superior customer experience and supports our rapidly growing business for the long hau

What do you dislike?

Reporting Manager needs a big update. We also use Oracle Engagement Cloud and we are pleased with the BI Reporting. CPQ reporting needs some work.

Recommendations to others considering the product

This is a great product to excel your business

What business problems are you solving with the product? What benefits have you realized?

Improved customer relations by reducing configuration time and allowing sales more time to meet with customers and close orders.

Oracle CPQ Cloud review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
content

"Oracle CPQ had provides the best CPQ tool that have seen including both flexability and ease of use."

What do you like best?

Oracle CPQ Cloud is easily configurable, it's very flexible to the needs of our business. The SalesForce integration is easy to work with. From the users standpoint it is great that it incorporates the ability to generate a proposal and/or contract without having to use a third party.

What do you dislike?

Our corporation is subject to Sarbanes Oxley and pat of the restrictions applied are that developers are not permitted to have access to modify production code or configuration. Additionally we have administrators that regularly need to check data table data for accuracy or to troubleshoot. There is no way in Oracle CPQ to give an administrator, or developer, that needs to troubleshoot, read only access to the configuration or scripting.

From a user standpoint the limitation on searching, views and reporting is an ongoing issue. Users are accustom to SalesForce.com where all fields are searchable and reportable and get frustrated that this is not the case in Oracle CPQ.

Recommendations to others considering the product

For any solution chosen ensure that there is not just buy in from business leadership but also ownership level involvement from from line business users. Commit to full documentation and simplification of process prior to any development work.

For Oracle CPQ in particular there are many ways to script and configure. Be sure to utilize the configuration options (workflow, validation, calculated fields) as much as possible and not over-script.

What business problems are you solving with the product? What benefits have you realized?

Our business has very complex pricing and discounting models and we have been able to offer these options to the sales people to facilitate additional sales.

Oracle CPQ Cloud review by Vidya M.
Vidya M.
Validated Reviewer
Review Source
content

"Oracle CPQ Cloud Review"

What do you like best?

Its State of the Art Quoting tool and our Sales users like it!

What do you dislike?

User Interface (especially compared to OCC and SFDC). Hoping to get a better UI experience with Jet UI feature.

What business problems are you solving with the product? What benefits have you realized?

Faster Quoting process. Seemless integration with SFDC, Professional looking proposals. Advanced Pricing capabilities. Good integration with EBS ERP on premise system.

Oracle CPQ Cloud review by Sara T.
Sara T.
Validated Reviewer
Review Source
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"Works well for me!"

What do you like best?

I work in service renewals and I think Oracle (bigMachines) is great. It pulls all the information I need for my quoting purposes.

What do you dislike?

Sometimes the data isn't accurate, and takes a lot of workaround to get "cleaned up"

What business problems are you solving with the product? What benefits have you realized?

I am solving data integrity of our systems, and am realizing the benefits that it has with our customer base

Oracle CPQ Cloud review by Arun R.
Arun R.
Validated Reviewer
Review Source
content

"Oracle CPQ is a complete solution for Sales professionals "

What do you like best?

Oracle CPQ was selected among other top end CPQ products. The configuration of the product and customers was easy. The performance of the system was admirable and the ability to manage and configure price tiers was a differentiator.

What do you dislike?

Oracle CPQ screens are configurable to user preferences. A slicker interface with pre-built integration to SFDC would have been beneficial.

What business problems are you solving with the product? What benefits have you realized?

Improving ability to configure, price and quote. The proposal and contract management features are being leveraged

Oracle CPQ Cloud review by User in Information Services
User in Information Services
Validated Reviewer
Verified Current User
Review Source
content

"A configuration tool is a must"

What do you like best?

I love having a tool that that configures products and generates proposals

What do you dislike?

Requires too much "saving", and there are frequent bugs that can cause confusion/issues.

What business problems are you solving with the product? What benefits have you realized?

It minimizes the need to manually produce a proposal. Likewise, when the situation arises for a one-call-close, I can quickly (under 5 minutes) create a proposal and order agreement to be signed on my tablet.

Oracle CPQ Cloud review by Shayna L.
Shayna L.
Validated Reviewer
Review Source
content

"BigMachines Review "

What do you like best?

Configuration is pretty easy to admin. The tool can be highly customized to meet the needs of different businesses.

What do you dislike?

A lot of the customizations we have live deep in code and therefore are difficult to manage. Our implementation is already 7+ years old and therefore we are not able to easily take advantage of a lot of the updates made to the software.

What business problems are you solving with the product? What benefits have you realized?

We use BigMachines to generate quotes for our end customers. Our sales team is able to use the tool to create a variety of sales documents as part of the sales process. We also take advantage of the workflow rules to route quotes through to different teams for input and/or approval.

Oracle CPQ Cloud review by Patrick B.
Patrick B.
Validated Reviewer
Verified Current User
Review Source
content

"A support impression of Oracle CPQ Cloud (Big Machines)"

What do you like best?

At first, I thought the idea of supporting Oracle CPQ was going to be a daunting task but with the learn-as-you-go mentality that I've adhered to over 15 years of support experience, I picked up navigating Oracle CPQ with ease and understood its logic without issue. I appreciate how adaptable Oracle CPQ is to a dynamic business environment.

What do you dislike?

Previous versions of Document Generator can be cumbersome to utilize. I have had issues in the past where documents did not save properly because the Document Generator screen was not showing me the most current saved files causing me to redo document edits.

Recommendations to others considering the product

Consider the size of your organization and your overall product base when mulling over the decision to go with Oracle CPQ Cloud. Large organizations would find Oracle CPQ a great benefit to their operations.

What business problems are you solving with the product? What benefits have you realized?

We have been able to streamline our ability to produce quotes effectively across several business units. The time it takes a rep to configure a quote and receive a final approval has been greatly diminished with the use of Oracle CPQ, lending itself to better client satisfaction as an end result.

Oracle CPQ Cloud review by Robert M.
Robert M.
Validated Reviewer
Verified Current User
Review Source
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"Efficent usage for proposal creation."

What do you like best?

I like how customizable the product is. You have the ability to adjust the product to meet multiple different needs and can be utilized almost any way you want.

What do you dislike?

The document generator is difficult to use. It is difficult to modify existing documents and the functionality is not well labeled.

Recommendations to others considering the product

Make sure to have a solid business outline regarding your needs for Oracle CPQ. It would be easy to deviate from your planned structure given how customizable the product is.

What business problems are you solving with the product? What benefits have you realized?

We have been able to combine multiple business units onto a single quote. We have been able to standardize the price quote configuration to be more consistent across business units. Oracle CPQ has allowed our company to develop quotes for clients in a quicker manner which leads to a shorter turn-around time to close deals. It has also allowed us to analyze our business processes to see where more efficiencies could be implemented.

Oracle CPQ Cloud review by Tim T.
Tim T.
Validated Reviewer
Verified Current User
Review Source
content

"A completely customizable Quoting system."

What do you like best?

CPQ Cloud gives us a completely customizable quoting system. It requires all Sales staff to provide accurate and consistent quotes to customers. The level of control is fantastic. We've added several approval triggers which require managers to approve quotes that don't meet requirements. Reports are also totally customizable.

What do you dislike?

Probably not the best system for small businesses due to the labor of setup on top of the cost of the system and licensees.

What business problems are you solving with the product? What benefits have you realized?

Solves the issues of providing our customers with accurate and consistent proposals.

Oracle CPQ Cloud review by Henar V.
Henar V.
Validated Reviewer
Review Source
content

"iracle CPQ Cloud"

What do you like best?

Allows us to utilize a product feed with features and variants,)

What do you dislike?

Significant setup time, cost, and maintenance. We have to use an implementation partner

What business problems are you solving with the product? What benefits have you realized?

being used across the entire organization to replace a home-grown custom solution for a wide variety of product lines that can be customized to extreme levels

Oracle CPQ Cloud review by Dave M.
Dave M.
Validated Reviewer
Verified Current User
Review Source
content

"Post Acquuisition still strong"

What do you like best?

Steady improvement of features after the Oracle acquisition. Doc engine, util to util functions, mobile UI. Many more good things on the roadmap.

What do you dislike?

i honestly cant come up with forty characters for this

Recommendations to others considering the product

Get your business engaged early so they can help envision the solution. OCPQ has many features and needs lots of visionary thought.

What business problems are you solving with the product? What benefits have you realized?

Software renewals and customer self service are big challenges, but we have solutions implemented in Oracle CPQ and have plans to make improvements that consume new features.

Oracle CPQ Cloud review by Julia K.
Julia K.
Validated Reviewer
Verified Current User
Review Source
content

"Oracle CPQ Cloud - Configure, Process, Quote - Review"

What do you like best?

Oracle CPQ Cloud is an extremely flexible and user-friendly environment, with outstanding integration capabilities.

What do you dislike?

One of the areas that needs improvement is the Document Engine. I cannot say that I dislike Document Engine, but it can definitely be improved in both the GUI and functionality.

Recommendations to others considering the product

Great Quoting tool, with integration capabilities. Easy to configure and use. Centralized Parts List with integration to the CRM system. Excellent adoption by the Sales Reps, because of quick, easy and error-free Quote creation.

What business problems are you solving with the product? What benefits have you realized?

We have implemented Guided Selling Process. We have standardized and centralized our SKUs (Products). We have eliminated using Excel Spreadsheet as the Quoting tool. We have implemented integration between our CRM system and Oracle CPQ Cloud. We have standardized our Approval process. We have improved the look and feel of the Client facing documents.

Oracle CPQ Cloud review by Administrator in Medical Devices
Administrator in Medical Devices
Validated Reviewer
Verified Current User
Review Source
content

"CPQ"

What do you like best?

Great Configuration capabilities for variety of Product Model rules and constraints. Cloud Based with a Software as a service model.

What do you dislike?

Does not provide much options for storage of documents and content in the application. Default user interface is not very intuitive.

Recommendations to others considering the product

Its a great product if configured with best practices. It is one of the best CPQ products out in the market.

What business problems are you solving with the product? What benefits have you realized?

It provides solutions to develop advanced product configuration complexities providing greater flexibility to build product models for varying customer needs.

Oracle CPQ Cloud review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Easy to use Configurator"

What do you like best?

Robust application with lot of support from the product vendor

What do you dislike?

Some of the commonly used functions require advanced development work

Recommendations to others considering the product

Initial design sessions of Product Modelling are very important, in case the design gets done incorrectly, the re-design is very time consuming and painful

What business problems are you solving with the product? What benefits have you realized?

1) Easier visibility to Quotes; 2) Integration with Order Management system; 3) Automated approval workflow

Oracle CPQ Cloud review by Jim B.
Jim B.
Validated Reviewer
Review Source
content

"Oracle CPQ Cloud Review"

What do you like best?

What I like best about the Oracle CPQ Cloud is that it scales a companies products accurately and timely so that making sales is efficient and easy when a customer orders.

What do you dislike?

What I dislike about the software is that it takes a little while to get used to it.

Recommendations to others considering the product

I recommend sales companies to consider purchasing this software.

What business problems are you solving with the product? What benefits have you realized?

We are trying to control our sales operations from customer to purchase.

Oracle CPQ Cloud review by Adam T.
Adam T.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Fantastic C, P, and Q"

What do you like best?

Each of the modules can be used independently as a service

What do you dislike?

It is still hosted on bigmachines.com - needs to be brought into Oracle Cloud

What business problems are you solving with the product? What benefits have you realized?

Self service was the biggest benefit we gained through integration with Commerce Cloud

Oracle CPQ Cloud review by David L.
David L.
Validated Reviewer
Review Source
content

"Oracle CPQ Cloud"

What do you like best?

The user interface makes configuring our products a pleasure. Our cusomers love it!

What do you dislike?

The initial setup for new configurations is a bit cumbersome, but it's worth it in the end.

What business problems are you solving with the product? What benefits have you realized?

We are simplifying the configuration of our products which are quite complex.

Oracle CPQ Cloud review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source
content

"One of the Best!"

What do you like best?

I like how much access and customization we have to the Oracle Cloud. We all have our own secure network which is great for productivity because it decreases latency and bandwidth issue’s in the workspace.

What do you dislike?

sometimes when we all are accessing the cloud of the same network connection it’ll tell us there are to many connections being made from our IP4 address.

Recommendations to others considering the product

N/A

What business problems are you solving with the product? What benefits have you realized?

productivity issues are the main things we solve using the oracle cloud.

Oracle CPQ Cloud review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
content

"Oracle Big Machines "

What do you like best?

I like how quickly the program closes, and updates with changes while adding in Customer information.

What do you dislike?

When there are several people on the program at once, it can take a while to save any updates.

What business problems are you solving with the product? What benefits have you realized?

Customer relations.

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