# Optimum Payroll Reviews **Vendor:** Optimum Solutions **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.0/5.0 **Total Reviews:** 11 ## About Optimum Payroll Optimum Solutions provides Payroll, HR, and Time & Attendance software available on premise or in the cloud across many industries. Optimum Payroll clients process over 12 MILLION paychecks annually. ## Optimum Payroll Reviews ### 1. optimum payroll **Rating:** 4.5/5.0 stars **Reviewed by:** Nandasiri G. | IT consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Optimum Payroll?** support from the technical people and account managers are commendable. **What do you dislike about Optimum Payroll?** If they accommodate more Canadian tax rules and guide lines, it will be a better product for Canadian companies too. **What problems is Optimum Payroll solving and how is that benefiting you?** we are maintaining employee benefits and payroll systems through this application. We have our time and attendance system interface to feed the data into payroll system ### 2. Good, very useful program with excellent functions that are very helpful. **Rating:** 4.0/5.0 stars **Reviewed by:** Alee M. | Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Optimum Payroll?** The customer support at Optimum Payroll is exceptional. Quick responses and expert assistance make troubleshooting a breeze. It's reassuring to know that I have reliable support to navigate any payroll challenges that may arise. **What do you dislike about Optimum Payroll?** The initial setup process in Optimum Payroll can be a bit intricate. Simplifying the onboarding experience or providing more comprehensive tutorials would benefit users, especially those new to payroll management systems. **What problems is Optimum Payroll solving and how is that benefiting you?** Optimum Payroll simplifies compliance and reporting. The platform's comprehensive features reduce the risk of errors in tax reporting and ensure that my business adheres to regulations. This not only saves time but also provides peace of mind in navigating complex payroll compliance. ### 3. Best Cloud Based Payroll - Optimum **Rating:** 4.5/5.0 stars **Reviewed by:** Divesh K. | Module-Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Optimum Payroll?** Optimum payroll provide all thee solutions under single roof like Time & attendance management, HR and Payroll. Payroll function is the most easy to use and implement in a big infrastructure of employees. **What do you dislike about Optimum Payroll?** Some time hard to get reports and data that has been created as i think optimum Payroll is little old school as of the time now what requires. Report funtion is bit difficult to use if i say in simple words **What problems is Optimum Payroll solving and how is that benefiting you?** Optimum provide a feature to upload documents of the employees under a employee file. Which is benefit to keep all paperwork like onboarding, termination and exit formalities under same page ### 4. Payroll and compensation **Rating:** 4.5/5.0 stars **Reviewed by:** Ravi K. | Head of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Optimum Payroll?** optimum is having a very good customer service . we got the solution in a small time. it is very easy to use and user friendly . as a user implementationis so good , frequently i used it **What do you dislike about Optimum Payroll?** when i was export the report that was manipulated and having many of teh component which is not required **What problems is Optimum Payroll solving and how is that benefiting you?** it saves our time while doing payroll part . ### 5. User friendly and reliable application **Rating:** 5.0/5.0 stars **Reviewed by:** Shreyas K. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Optimum Payroll?** Very good customer service and easy to use and implement. Best cloud based payroll **What do you dislike about Optimum Payroll?** Sometimes hard to find data and reports, need more features **What problems is Optimum Payroll solving and how is that benefiting you?** Provides multiple solutions like management payroll and hr under one roof ### 6. Good product for companies **Rating:** 5.0/5.0 stars **Reviewed by:** John P. | Managing partner / Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Optimum Payroll?** Easy to use and intuitive, didn't need any instructions and was able to get everything I needed done. **What do you dislike about Optimum Payroll?** Needs more features, competitors have more features **What problems is Optimum Payroll solving and how is that benefiting you?** Helping manage payroll for my company in a easy manner ### 7. Easy to use and navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Optimum Payroll?** Very helpful and easy to use- Excellent customer service **What do you dislike about Optimum Payroll?** Nothing- very easy to naviagte for everyone **What problems is Optimum Payroll solving and how is that benefiting you?** Keeping track of attendance and time ### 8. Paylocity is easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl D. | Executive Director Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Optimum Payroll?** Paylocity is easy to navigate the employees. **What do you dislike about Optimum Payroll?** The reporting function is difficult to use. **What problems is Optimum Payroll solving and how is that benefiting you?** Uploading employee documents (i,e, termination paperwork) into the employee file.) Specifically emails and text messages. ### 9. Extremely happy with the new cloud based platform. **Rating:** 4.0/5.0 stars **Reviewed by:** Silvia R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2017 **What do you like best about Optimum Payroll?** Time cards, HR, payroll are all integrated. The payroll function is very streamlined and intuitive. We recently moved to the cloud based platform and love it. And now we can run payroll from anywhere. **What do you dislike about Optimum Payroll?** Finding the reports I need is cumbersome at times because there are so many options. But I would rather have too many options rather than too few. **What problems is Optimum Payroll solving and how is that benefiting you?** Keeping payroll in-house while keeping up with technology and having more options for our employees. We're slowly moving towards employee self-serve options. ### 10. Good Payroll Product with great customer service **Rating:** 1.5/5.0 stars **Reviewed by:** Andrew C. | Vice President | Human Resources, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2016 **What do you like best about Optimum Payroll?** It was a great product for payroll in its day. Once setup it is a workhorse that gets the job done. A person usually answers the phone and customer service is above average. **What do you dislike about Optimum Payroll?** It is very dated in the modern HR world. The interface and navigation are well below. Usability is difficult, hard to get reports and data out of the system. Listed features beyond payroll do not provide any real usability as you would think. **What problems is Optimum Payroll solving and how is that benefiting you?** We used it for payroll and time tracking. We tried to use it for other features but it was ineffective beyond payroll and time. ### 11. Human Resources professional **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2015 **What do you like best about Optimum Payroll?** The integrity of the data in Optimum Payroll is very good. **What do you dislike about Optimum Payroll?** Optimum Payroll (iSeries) is not intuitive or user friendly. We are looking at other products currently because we have been dissatisfied with reporting functionality. We've had to build our own reporting process because of the inflexibility of Optimum. We also seem to have issues that need to be fixed occasionally when we do upgrades. The applicant tracking does not meet our needs. **Recommendations to others considering Optimum Payroll:** Keep looking. **What problems is Optimum Payroll solving and how is that benefiting you?** We have used Optimum Solutions for our Applicant Tracking, HR management, Payroll and Time & Attendance. **Official Response from Scott Henderson:** > Dear Human Resources Professional, Thank you for the provided feedback. We are sorry to hear that you are not satisfied with your Optimum Payroll iSeries product. With over 700 clients, one key advantage we have been told is our software is, in fact, very user friendly, and we offer robust reporting capabilities. If you have not done so, we encourage you to reach out to your dedicated Optimum Support Representative, so we may do our best to help resolve the issues mentioned. We also noticed you are using our iSeries version of the software. Although we keep this version up-to-date and are continually improving our software, this is a character-based product that can be less user-friendly than our Windows based applications. You might consider looking into our Windows solution, as this may be more user-friendly for you. We understand that every company has its own reporting requirements and needs, so sometimes our provided reports are unable to cover the specific needs of your company. Because of this, we often create custom reports for our clients. Please feel free to contact your Optimum Account Representative to learn more about creating this report for your company. We are unable to comment on your issue regarding upgrades. Given it is occasional, maybe this was an isolated incident? Either way, if it continues to be an issue, please contact your dedicated Optimum Support Representative to discuss further, and we will do our best to resolve this for you. We are sorry to hear that the Applicant Tracking module is not meeting your company’s needs. We do not claim our products will meet everyone’s needs but do make every effort to provide as much information through discussions and product demonstrations to communicate exactly what our products will do. If you have not communicated this with your Support or Account Representative, please do so, and we will try to see if we can provide the functionality you desire. Again, we would be happy to discuss these items with you. Please give your dedicated support rep a call at any time to discuss further. Best Regards, The Optimum Solutions Team ## Optimum Payroll Discussions - [What does Optimum Payroll do?](https://www.g2.com/discussions/what-does-optimum-payroll-do) - [What is the use of Optimum Payroll?](https://www.g2.com/discussions/what-is-the-use-of-optimum-payroll) - [What is optimum HRIS?](https://www.g2.com/discussions/what-is-optimum-hris) - [What can payroll software do?](https://www.g2.com/discussions/what-can-payroll-software-do) - [Is Optimum HRIS compliant with the Affordable Care Act (ACA) changes?](https://www.g2.com/discussions/is-optimum-hris-compliant-with-the-affordable-care-act-aca-changes) - 1 upvote - [View Optimum Payroll pricing details and edition comparison](https://www.g2.com/products/optimum-payroll/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+17%3A05%3A34+-0500&secure%5Bsession_id%5D=d0a3cdbc-5e6d-43c7-823d-af86d4e32999&secure%5Btoken%5D=0a98d8b268f1a6b4a433bf4c6c2e5a5c2d002ca1db20e4a54513fdbb9796a16a&format=llm_user) ## Optimum Payroll Features **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Automation** - Process Automation **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability ## Top Optimum Payroll Alternatives - [UKG Ready](https://www.g2.com/products/ukg-ready/reviews) - 4.4/5.0 (2,332 reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - 4.1/5.0 (1,658 reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - 4.2/5.0 (4,092 reviews)