One to One Plus Features

As reported in 22 One to One Plus reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

As reported in 22 One to One Plus reviews. Allows users to customize chat colors, text, logos, and branding.

Based on 22 One to One Plus reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Integrates with other customer service software to improve support and enhance functionality 22 reviewers of One to One Plus have provided feedback on this feature.

Based on 22 One to One Plus reviews. Provides analytics tools that reveal important business metrics and track progress

Displays important metrics relating to performance 22 reviewers of One to One Plus have provided feedback on this feature.

User Experience of creating and submitting a ticket This feature was mentioned in 23 One to One Plus reviews.

User Experience of responding and receiving a response This feature was mentioned in 23 One to One Plus reviews.

Based on 23 One to One Plus reviews. Route tickets based on values of fields, changes to ticket status and time based conditions

Respond to common requests with standard reply This feature was mentioned in 23 One to One Plus reviews.

Based on 21 One to One Plus reviews. Offers tools for managing and tracking service-level agreements (SLAs)

Documents and files can be attached to the ticket to communicate with customer issues/resolutions This feature was mentioned in 23 One to One Plus reviews.

Share and collaborate on tickets with multiple customer service representatives This feature was mentioned in 23 One to One Plus reviews.

As reported in 23 One to One Plus reviews. Central repository for account and contact information

Based on 22 One to One Plus reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 23 One to One Plus reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Ability for customer service agents to communicate with customers via live chat to solve problems live 21 reviewers of One to One Plus have provided feedback on this feature.

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks 20 reviewers of One to One Plus have provided feedback on this feature.

As reported in 20 One to One Plus reviews. Make and receive calls directly in the application. Track and record calls for analysis.

Routes tickets automatically to the appropriate user.

Prioritizes tickets based on factors configured by the user.

Notifies the IT team when a ticket needs action.

Provides a forum for answers to common questions.

Integrates knowledge base articles into a ticket.

Displays important metrics relating to performance.

Tracks time worked on a ticket.

Provides surveys to measure employee satisfaction.

Enables access to service desk features via mobile device.

Enables employees to view the status of their tickets.

Provides a directory of all users within an organization.

Enables access to service desk features through multiple channels such as email, phone, or the portal.

As reported in 24 One to One Plus reviews. Create an inventory of a company's hardware assets.

Create an inventory of a company's software assets. This feature was mentioned in 23 One to One Plus reviews.

As reported in 22 One to One Plus reviews. Create an inventory of a company's cloud assets.

Create an inventory of a company's mobile assets. This feature was mentioned in 22 One to One Plus reviews.

Detect new assets as they enter a network and add them to asset inventory. 22 reviewers of One to One Plus have provided feedback on this feature.

As reported in 24 One to One Plus reviews. Provide immediate insights, information, and updates on IT assets from a central dashboard.

Design and implement custom or pre-built policies for asset management, onboarding, and maintenance. This feature was mentioned in 23 One to One Plus reviews.

Implement risk management policies, and push policy updates to various assets across a business network. 23 reviewers of One to One Plus have provided feedback on this feature.

As reported in 24 One to One Plus reviews. Integrate with other software solutions, such as spend management and software asset management.

Allows users to generate text based on a text prompt. 18 reviewers of One to One Plus have provided feedback on this feature.

Condenses long documents or text into a brief summary. 18 reviewers of One to One Plus have provided feedback on this feature.

As reported in 19 One to One Plus reviews. Allows users to generate text based on a text prompt.

As reported in 19 One to One Plus reviews. Allows users to generate text based on a text prompt.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Based on 18 One to One Plus reviews. Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation 18 reviewers of One to One Plus have provided feedback on this feature.

As reported in 18 One to One Plus reviews. Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input This feature was mentioned in 19 One to One Plus reviews.

Based on 19 One to One Plus reviews. Ability to break down and plan multi-step processes

Works across multiple software systems or databases This feature was mentioned in 19 One to One Plus reviews.

Based on 18 One to One Plus reviews. Improves performance based on feedback and experience

Based on 19 One to One Plus reviews. Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting This feature was mentioned in 19 One to One Plus reviews.

Makes informed choices based on available data and objectives This feature was mentioned in 19 One to One Plus reviews.