# Omnia Retail Reviews **Vendor:** Omnia Retail **Category:** [Retail Pricing Software](https://www.g2.com/categories/retail-pricing) **Average Rating:** 4.4/5.0 **Total Reviews:** 99 ## About Omnia Retail Seamlessly automate pricing strategies with Omnia, blending business rules and advanced Machine Learning and AI algorithms with ease. Our new Pricing Strategy Tree™ feature offers total flexibility and transparency, allowing you to adjust or replicate existing approaches and providing full visibility across your pricing landscape. Omnia’s enterprise platform is scalable, enabling you to manage millions of product assortments across multiple markets and channels globally while localising pricing strategies. Whether your assortment includes hundreds or millions of products, Omnia offers a robust dynamic pricing tool and a dedicated team to execute your pricing strategy. Our pricing software is also designed for brands selling through retail partners and those managing their own direct-to-consumer (D2C) channels. Omnia empowers you to maintain a competitive edge by keeping track of your product's prices and understanding market dynamics. Curious? Click Request a Demo to get started. PriceTracer is a subsidiary product of Omnia Retail ## Omnia Retail Pros & Cons **What users like:** - Users value the **quick and friendly customer support** from Omnia Retail, enhancing their overall experience significantly. (17 reviews) - Users appreciate the **helpful support team** of Omnia Retail, always quick and friendly in addressing their needs. (12 reviews) - Users find the **ease of use** of Omnia Retail impressive, complemented by responsive support and smooth integration. (11 reviews) - Users value the **easy customization of pricing strategy** offered by Omnia Retail, coupled with excellent support and insights. (10 reviews) - Users value the **comprehensive market analysis** from Omnia Retail, enhancing competitiveness and saving time for other business tasks. (5 reviews) - Dynamic Pricing (4 reviews) - Speed (4 reviews) - Communication (3 reviews) - Insights (3 reviews) - Team Collaboration (3 reviews) **What users dislike:** - Users find the **missing features** in Omnia Retail limit customization and hinder meeting specific needs effectively. (5 reviews) - Users find the **difficult learning process** can be time-consuming and challenging when implementing Omnia Retail effectively. (3 reviews) - Users find **limited customization** options in Omnia Retail restrict functionality and hinder meeting specific user needs. (3 reviews) - Users find the **complex requirements** difficult to manage in Omnia Retail, necessitating attention to workarounds. (2 reviews) - Users find the **costs relatively high** and note the need for better support and feature stability. (2 reviews) - Users find the **poor customer support** of Omnia Retail frustrating, seeking more clarity and assistance for terms and costs. (2 reviews) - Slow Performance (2 reviews) - Users find the **complex implementation** challenging at times, although assistance can help ease the process. (1 reviews) - Data Management Issues (1 reviews) - Limited Access (1 reviews) ## Omnia Retail Reviews ### 1. A Flexible and Supportive Pricing Partner That Grows with You **Rating:** 4.5/5.0 stars **Reviewed by:** Brend K. | Data Analist, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Omnia Retail?** What I really like is how Omnia Retail is thinking ahead. They’re not just focused on optimizing what already exists, but are also investing in new developments to ensure the platform remains innovative and future-proof. **What do you dislike about Omnia Retail?** I’ve noticed that Omnia Retail has taken steps to address some of the limitations I mentioned earlier around analyzing longer historical trends. The dashboards have improved, making it easier to identify seasonality and structural shifts over time. **What problems is Omnia Retail solving and how is that benefiting you?** Omnia Retail helps us manage and optimize our pricing strategies at scale. Before Omnia, it was difficult to keep up with market dynamics and competitor pricing in a structured way. Now, we have a centralized, flexible platform that allows us to set up pricing rules, respond to market changes quickly, and evaluate the impact of our decisions in real-time. The software has helped us move from reactive to proactive pricing, and it saves time by automating processes we previously handled manually. Their dashboards help us monitor everything from individual product recommendations to the broader effects of pricing strategies. This has led to better decision-making and improved commercial performance. Beyond the software, the support from their team is exceptional. They truly act as a partner in pricing—sharing best practices, incorporating our feedback into new features, and helping us get the most value out of the tool. ### 2. Excellent Price Insight, but Scraping Can Improve **Rating:** 4.5/5.0 stars **Reviewed by:** Dirk-Jan M. | Webshopmanager Babypark.de **Reviewed Date:** November 26, 2025 **What do you like best about Omnia Retail?** I appreciate the quick and friendly assistance we receive with questions, both from the support department and from our account manager. The tool offers comprehensive product matching, allowing us to receive a detailed report with all the prices available in the market. This enables us to observe many more price changes than before. The automatic integrations provided by Omnia Retail take a lot of work off our hands, as we don't have to create specific integrations ourselves. Additionally, direct scraping and Google Shopping scraping are used, which gives us better insight into market behavior. The initial installation of Omnia Retail was manageable. All these aspects make Omnia Retail a valuable product in our pursuit of dynamic pricing management. **What do you dislike about Omnia Retail?** Omnia Retail is still struggling with scraping configurable or mix & match products, and products that have a 'starting from' price. The system often shows the lowest price, which is incorrect. **What problems is Omnia Retail solving and how is that benefiting you?** I use Omnia Retail to automatically match and report competitor prices, improving our insight into market prices without manual links. Direct scraping provides us with more price changes than before, which helps in planning dynamic pricing in the future. **Official Response from Gorkem Argun:** > Hi Dirk-Jan, Thank you so much for taking the time to share this detailed review. We're glad to hear that Omnia helps you spot more price changes and allows you to focus on more important tasks rather than doing manual work. Really glad to hear our team has been able to help when you needed it. Mix and match products are always tricky. We’re actively improving and your feedback helps us prioritize. We’ll reach out to take a closer look at the specific cases you’re seeing so we can get this working more accurately for you. Excited to keep improving processes together and supporting your dynamic pricing journey! ### 3. Highly Reliable with Exceptional Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Joey E. | Marketing and Pricing Manager **Reviewed Date:** November 12, 2025 **What do you like best about Omnia Retail?** I really appreciate Omnia Retail for its exceptional customer support team that is involved and hands-on, providing helpful and swift responses whenever assistance is needed. The platform is highly flexible and powerful, making it suitable for building complex pricing strategies that meet our business requirements. Additionally, Omnia Retail significantly reduces the time and effort traditionally spent on trial and error, allowing me to focus more on the analytical aspects of pricing strategies. Its integration with our ERP system has been seamless, further enhancing our workflow efficiency. The initial setup of Omnia Retail was also very easy, making the transition from our semi-automatic, maintenance-heavy solution smooth and straightforward. **What do you dislike about Omnia Retail?** Scraping pricing data becomes more and more difficult and challenging. The quality of the data could suffer from this when only relying on Google Shopping for pricing data. For a retailer, the source of the data doesn't matter as long as it is accurate. There is a need to add direct scraping data to the general data sets as a default to ensure data quality for the long run. **What problems is Omnia Retail solving and how is that benefiting you?** I use Omnia Retail for price monitoring and repricing, ensuring price competitiveness while maintaining margins. It saves time, reduces trial and error, and allows focus on business analytics. The flexible platform supports complex pricing strategies with excellent, responsive customer support. **Official Response from Suzanne Meinders:** > Hi Joey, Thank you so much for taking the time to share your experience with us. It really means a lot. I’m glad to hear that Omnia gives you more room to focus on the analytical side of pricing instead of the manual work, and it’s great to know our support team has been there for you when you needed us. Google is indeed constantly changing, which makes things challenging at times, but we’re continuously working on this to keep improving the data we deliver altough a hybrid set-up will 100% help! Thanks again for your trust and long partnership. We’re excited to keep supporting you and your pricing strategy moving forward! ### 4. Very valuable insights and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail **Reviewed Date:** October 31, 2025 **What do you like best about Omnia Retail?** The price monitoring gives us very valuable insights on our market performance. Great monitoring flexibility with different (pre-built) monitoring options for e.g. Google Shopping, idealo or Amazon, and additional customizable sraping for other marketplaces possible - I'm confident we don't miss any reseller activity thanks to the tool. Automated import and update of SKUs for monitoring via product feed is possible, with many additional functions we are not even using yet. Monitoring results are very reliable and the frequency can be adapted based on individual needs, e.g. temporarily for high discount season etc. Very extensive raw data exports available that can be sent to different data storage options where we save and further process data for dashboards based on individual needs. Our customer success manager provides great and very proactive consulting, always responds promptly and helps us with setting up more complex reports, exports etc. so that we can handle this tool easily with non-technical users. **What do you dislike about Omnia Retail?** The built-in dashboards and filters are good for a quick overview or for looking into individual shops or single products, but could be more customizable for deep dives or more long-term development - this currently needs to be covered with exports and our own BI, but I see consistent development in the frontend. **What problems is Omnia Retail solving and how is that benefiting you?** Omnia helps us to understand market dynamics & selling prices without having to do manual research. The insights are also great input for other disciplines that are not directly connected, e.g. Marketing Mix Modelling, Conversion Rate Optimization etc. ### 5. Great product and dito service! **Rating:** 4.0/5.0 stars **Reviewed by:** Yde W. | Pricing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Omnia Retail?** The user interface is clear and easy to understand, and the scraping results are generally outstanding. With the help of Omnia University and, in particular the support of the employees (Suzanne!), it is pretty easy to set up everything yourself. **What do you dislike about Omnia Retail?** Scraping products based on EAN is going very well, but scraping services (or in combination with products) is currently impossible. Hopefully, this will work soon! **What problems is Omnia Retail solving and how is that benefiting you?** The Dynamic Pricing part didn't work out for us, but it's not Omnia's fault. If you're considering the use of dynamic pricing, I can definitely recommend contacting Omnia. The Pricewatch section gives a lot of insight into the prices of our primary competitors and is an ideal tool for determining our own selling price. ### 6. Omnia provided us with the right tools and insights to improve our pricing strategy across products **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture **Reviewed Date:** October 10, 2025 **What do you like best about Omnia Retail?** With Omnia, we don't have to scrape competitor prices ourselves and we can keep an eye on our partners who have a promotion. Next to that Omnia made our pricing strategy a lot easier with smart business rules based on input from our PIM. The analysis part of Omnia is also very nice to see if you prices are above or below market average and for how long that has been the case. While working with Omnia, we really had a good relationship with our Customer Success Manager (Gorkem). He kept us up-to-date on all features and updates, provided us with warnings if an import from our side failed and helps where needed within the platform. All together, we are very happy with Omnia all across the board. **What do you dislike about Omnia Retail?** There are no downsides to Omnia for me atleast. Maybe they are a bit expensive for small businesses. **What problems is Omnia Retail solving and how is that benefiting you?** Omnia is solving our problem of complex pricing strategy and working inefficient on pricing. With Omnia, pricing strategy is easy to implement and makes it a very efficient process. ### 7. Flexible pricing meets easy setup **Rating:** 5.0/5.0 stars **Reviewed by:** Karl G. **Reviewed Date:** October 24, 2025 **What do you like best about Omnia Retail?** I appreciate the straightforward and quick setup of Omnia Retail, which went smoothly with the help of an employee. I am particularly impressed by the automatic pricing, which solves the problem of having to adjust prices manually. This feature allows prices to be flexibly adjusted to competitive conditions and to be precisely set, for example, just one cent cheaper. The flexible pricing is a decisive factor that would lead me to purchase Omnia Retail again. Overall, all of this ensures that Omnia Retail is an exceptionally valuable solution for me. **What do you dislike about Omnia Retail?** Currently nothing **What problems is Omnia Retail solving and how is that benefiting you?** I find that the product automatically adjusts the prices, allowing me to avoid manual pricing. ### 8. Excellent Support and Fast Setup, Minor Tooling Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Omnia Retail?** The Omnia team is incredibly helpful, making setting things up a quick process. **What do you dislike about Omnia Retail?** The tooling can mismatch, due to Google being an unstable source of information at times. Luckily, this can be worked around. **What problems is Omnia Retail solving and how is that benefiting you?** It helps us find the balance between being competitive, and having a healthy margin. ### 9. Good tool that meets all our requirements **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Omnia Retail?** The operation is simple and intuitive, and the support is always very helpful and friendly. The tool offers all the functions we need. We regularly use the tool for adjustments and the evaluation of the previous pricing strategy. Implementing new ideas is very easy. During the initial integration, customer service was there to assist us with advice and action. **What do you dislike about Omnia Retail?** Unfortunately, we have had multiple problems with time changes in the past. **What problems is Omnia Retail solving and how is that benefiting you?** With a large number of products (over 4,000), it is impossible to keep track of and manually manage the competitors' prices for all products. Omnia Retail offers the option to automatically and quickly respond to competitors' price changes by setting a minimum and maximum price once and defining a pricing strategy. ### 10. Insightful data, a well-designed dashboard, excellent support and fast response times **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion **Reviewed Date:** October 31, 2025 **What do you like best about Omnia Retail?** Email support has proven to be highly effective, and the dashboard offers informative and valuable insights. **What do you dislike about Omnia Retail?** There are currently no concerns to mention, as everything aligns well with the intended use cases. **What problems is Omnia Retail solving and how is that benefiting you?** Competitor monitoring regarding the price development of our products. ### 11. Simplified and Dynamic Pricing made easy with Omnia **Rating:** 5.0/5.0 stars **Reviewed by:** Khanh N. | Ecommerce Trading Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Omnia Retail?** There are handful of points that I would like to review: 1. Interface: The platform is easy to navigate and understand. I find it super straigtforward whenever I need to investigate prices on ad-hoc level. The set up is easy due to its practical design. Its user-friendly interface and robust features make it something we utilize frequently to stay competitive in our pricing strategies 2. Dynamic pricing: Pricing is a dynamic subject, it is important that we are able to analyze, adjust and optimize our pricing strategy to be competitive in the market. This can be totally achieved with Omnia. There are several features within Omnia that can be used to cater to our needs. 3. Integration: So far the integration between Omnia and our internal system have been running smoothly with minimal disription. 4. Support: Omnia is responsive, knowledgable and always ready to support. **What do you dislike about Omnia Retail?** So far it has been smooth so no comment here **What problems is Omnia Retail solving and how is that benefiting you?** Frequent price update in order to stay competitive in the market. Using to reduce manual workload within our internal team with tailor-to-need dynamic pricing. ### 12. An indispensable pricing tool with a great and engaged support team **Rating:** 5.0/5.0 stars **Reviewed by:** Lize B. | Digital Performance Marketing specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Omnia Retail?** Omnia gives us the opportunity to build and easily customize our pricing strategy, which we managed manually before using Omnia. It gives great insights in our competiton and it's helping us stay price competitive. Our Omnia team is always very helpful. They support is quick and friendly each time. In the beginning of our coorporation some features were not available in Omnia 2.0. The support team was always open for feedback and tried to help us find a different (custom) solution or included our wishes on the Omnia backlog. Looking forward to continue our partnership and to see the Omnia 2.0 tool being further optimized. **What do you dislike about Omnia Retail?** So far not really anything to dislike about Omnia. **What problems is Omnia Retail solving and how is that benefiting you?** We use Omnia for price monitoring and dynamic pricing for our online shop, marketplaces, experience center and store. We are competitively priced, keeping our wholesale dealers in mind. Managing our pricing strategy via Omnia is also more time efficient and it creates consistency across our channels. ### 13. Great allround pricing platform with easy implementation, features and dedicated customer support **Rating:** 3.5/5.0 stars **Reviewed by:** Martijn E. | Business Analist, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Omnia Retail?** What i find most helpful about Omnia Retail is that you have a dedicated account manager which is always available to schedule a call, send an email to and is just always available for questions. To have a dedicated account manager you can connect with and someone who comes by the office sometimes is in my opinion way more helpful than sending an email to general customer support. **What do you dislike about Omnia Retail?** What i would consider least helpfull about Omnia Retail is that the offerings and capabilities within the platform is pretty set which makes it difficult for them to be able to fulfill requests. Sometimes when we have a request of a new feature, it is not possible for them to develop it unless a lot of users are needing this same feature. **What problems is Omnia Retail solving and how is that benefiting you?** In the retail market there are so many competitors to consider when looking at pricing. The greatest difficulty is keeping track of what prices other competitors are asking for their products. By using Omnia, this problem is completely solved. By just letting them know what competitors you want to follow, they offer a great feed and platform that give the right insights to sharpen up your own pricing position within the market. The exports with pricing data also make it really easy to implement their data into your own dashboards and reports. ### 14. Great in contact and less work for us. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Omnia Retail?** We don't have to check the prices by hand. It's something we use everyday so I am very happy to have it. The prices comes in a perfect list. It's clear why the price is like this and it is always possible to change a rule when needed. I think we could do more with it but for now the basics are good! Also the support of Rara is very good. If we need something we just have to send an email. She always makes time for us as fast as possible by mail or calling. Great work! **What do you dislike about Omnia Retail?** The least helpfull is that it is not possible (yet) to see if a product is a promotion price for a week at the concuration website or a normal price. Sometimes we wouldn't like to go with a promotion price from the other website. It's a little complicated to make something new in the trea by ourself but with teh help of Rara everything it works very good. **What problems is Omnia Retail solving and how is that benefiting you?** We have a good price recommendation of the same day. Before we had it just a day earlier. Now we can make changes directly and with the correct information. We don't have to check a lot by hand and it gives us more time. ### 15. Best pricing software in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Omnia Retail?** Omnia reliability and accuracy are really another level, it is really solid and make your ecommerce stable. **What do you dislike about Omnia Retail?** Better visualization from user perspective. **What problems is Omnia Retail solving and how is that benefiting you?** Omnia is making sure the our products pricing are always aligned to market value, scraping the right players in the respective markets. ### 16. Great price monitor tool **Rating:** 4.0/5.0 stars **Reviewed by:** Enno C. | E-commerce Technology & Marketplace Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Omnia Retail?** They are always helpful and happy to assist you. **What do you dislike about Omnia Retail?** I can't think of anything right now. Everything is going well. **What problems is Omnia Retail solving and how is that benefiting you?** As a furniture supplier, we get a good idea of ​​prices in the market. ### 17. Interesting scraping tool. Dificult to build price recomendation rules **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** October 09, 2025 **What do you like best about Omnia Retail?** Easy to create a scraping process for on-line competition analysis **What do you dislike about Omnia Retail?** To be on the hands of market manager from OMNIA to make adaptations of the product list **What problems is Omnia Retail solving and how is that benefiting you?** Getting information from competition to help on our strategy adaption ### 18. super support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail **Reviewed Date:** October 08, 2025 **What do you like best about Omnia Retail?** everything went very quickly, that was great **What do you dislike about Omnia Retail?** no idea, everything actually worked great **What problems is Omnia Retail solving and how is that benefiting you?** Had problems with the repricing strategies that were explained to me ### 19. - **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics **Reviewed Date:** October 22, 2025 **What do you like best about Omnia Retail?** Clear insights and easy interface to work with **What do you dislike about Omnia Retail?** Sometimes overwhelming amount of imformation **What problems is Omnia Retail solving and how is that benefiting you?** market positioning **Official Response from Gorkem Argun:** > Thank you for your feedback! We’re glad to hear you find our insights useful and the interface easy to work with. We understand that the amount of information can sometimes feel like a lot. That's why we’re working on a new and exciting way to help you discover the right insights at the right time. ### 20. Exceptional Customer Support with Room for Improvement in Crawlingr **Rating:** 3.5/5.0 stars **Reviewed by:** Carol H. | Technical Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Omnia Retail?** I am very happy with the Customer Success Manager. Ours (Milena) is fast in replying and reacting to things. Whenever we need something she supports us and let us know what is possible and what it´s not. **What do you dislike about Omnia Retail?** I see improvement when crawling Google, Patagona misses things like : competitors on different buckets as us or competitors displaying prices without VAT. **What problems is Omnia Retail solving and how is that benefiting you?** We use Omnia Retail to get competitor's prices from the internet. ### 21. Easy to implement and use. Fast and great support from Omnia team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Omnia Retail?** Easy to implement and use. Gives a lot of possibilities in building your own logical rules. Fast response times from Omnia team and always ready to help and think with you on more complex matters. I like that they use your feedback on missing or improving features to actually develop them. **What do you dislike about Omnia Retail?** Omnia could use some better tools to analyse impact on strategy changes **What problems is Omnia Retail solving and how is that benefiting you?** Managing pricing in a complex dynamic market ### 22. Simple repricing with many configuration options and very good support **Rating:** 4.5/5.0 stars **Reviewed by:** Ralf P. | E-Commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Omnia Retail?** Clear with many customization options and very good support. Easy integration and filtering through TAGs. **What do you dislike about Omnia Retail?** So far, nothing found yet. Possibly the search area could be a bit simpler. **What problems is Omnia Retail solving and how is that benefiting you?** We benefit from the pricing advantages over our competitors. ### 23. Good pricing tool, with commitment from the people of Omnia & always available for questions! **Rating:** 4.0/5.0 stars **Reviewed by:** David J. | Pricing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Omnia Retail?** Omnia helps us to roll out and adjust our pricing strategy. They help to map out the market prices and that way we can quickly respond to changes in the market. **What do you dislike about Omnia Retail?** What Omnia can do even better is personalizing accounts. For example, it is important to be able to offer different options in the pricing strategy for each customer. At the moment, the options for personalization are still somewhat limited. **What problems is Omnia Retail solving and how is that benefiting you?** Omnia provides a clear picture of the online market and helps to respond to changes in the market. ### 24. very good experience with omnia retail **Rating:** 5.0/5.0 stars **Reviewed by:** Alessandro C. | Senior Product Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Omnia Retail?** i like the way it works it is very user friendly and easy to implement **What do you dislike about Omnia Retail?** sometimes it takes time to learn new features **What problems is Omnia Retail solving and how is that benefiting you?** it helps me defining the price of my products ### 25. Omnia is the key tool for e-commerce success **Rating:** 5.0/5.0 stars **Reviewed by:** Piotr H. | Ecommerce Product Manager TV, Audio & Monitors (Benelux), Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Omnia Retail?** The support that Omnia team provides: pro tips on how to get most out of the system and speed of their reaction. **What do you dislike about Omnia Retail?** I can't really complain. Omnia is very agail is solvign any issues that might pop up along the way. **What problems is Omnia Retail solving and how is that benefiting you?** We use Omnia for price crawling - monitoring competition and generating our own pricing policies. ### 26. A nice platform even for a manufactory that is not directly active in E-commerce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Omnia Retail?** It provides us a lot of insides about the retail market where are products are sold. We learn who are price leaders and followers in our market and this helpes us to get better knowlegde about the dynamics. Next to this we can better advice our customers to position our products into the market. **What do you dislike about Omnia Retail?** We offer a lot of products in the same range with a different EAN. This makes is for us a little more diffecult to track the prices. This is an branch issue, but it would we great if Omnia provide a solution were you could combine EAN's to one price point if they are the same for the samen product range. **What problems is Omnia Retail solving and how is that benefiting you?** Sometimes we got a lot of complains for customer that our products are sold for cheap prices online be spefic retailers. We found out that in most cases this is old sentiment and not the case for our newer products. We showing the customers that our prices are stable and can serve a fair and equal margin for everybody Omnia helps us to gain trust into the market. ### 27. Great dynamic pricing tool with a excellent service team **Rating:** 4.5/5.0 stars **Reviewed by:** Catlin L. | Senior Pricing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Omnia Retail?** Building customized strategies for each brand to keep up with the competition and optimize our profits. The Omnia team helped us understand the tool and its functionalities step by step. **What do you dislike about Omnia Retail?** The reports of each website are separate; one account for all the websites should be easier to work with. **What problems is Omnia Retail solving and how is that benefiting you?** More insights into our competitor's position on brand or higher level. Per SKU, we are aware of our competitors but want more data high over. ### 28. Best Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Omnia Retail?** Customer support is the top experience for me using Patagona, Milena Berdelsmann have been a great support and counter part during the past 6 month. The tool itself is also very easy to use and has the basic features that we are usually relying on for price crawling. **What do you dislike about Omnia Retail?** The fact that there are things like slow loading time, coverage issues with google shopping or idealo. **What problems is Omnia Retail solving and how is that benefiting you?** Price scrapping from google shopping and idealo. ### 29. Fast and solution oriented support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Omnia Retail?** They give a good overview of the prices in the market, with many KPI's und business relevant details **What do you dislike about Omnia Retail?** The handling might be a bit easier and more intuitive **What problems is Omnia Retail solving and how is that benefiting you?** We see exactly what our position is in the market and can react on changes inside our segment. ### 30. Convenient tool with lots of features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2024 **What do you like best about Omnia Retail?** Fast Interface, implementation was easy. **What do you dislike about Omnia Retail?** The costs are relatively high, the support could be a little better **What problems is Omnia Retail solving and how is that benefiting you?** Omnia analyses competitors' prices and provides price suggestions based on the criteria we specify. ### 31. Review Omnia **Rating:** 4.0/5.0 stars **Reviewed by:** Jodi D. | Pricing specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Omnia Retail?** User friendly Good support Smooth integration **What do you dislike about Omnia Retail?** I would like to see more detailed features More competitor insights **What problems is Omnia Retail solving and how is that benefiting you?** The problem and time consuming task of pricing. With automatic pricing you save a lot of time. ### 32. Good value for money, fast support **Rating:** 4.0/5.0 stars **Reviewed by:** Katharina A. | Senior Performance Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Omnia Retail?** Good competition observation, fast & friendly support, international team; invitations to pricing events are possible. **What do you dislike about Omnia Retail?** The pricemonitor cannot yet handle complex requirements properly. **What problems is Omnia Retail solving and how is that benefiting you?** Competetive pricing, monitoring of competitors, short term price competetive history. ### 33. Does research for you **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad Umer M. | Solution Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Omnia Retail?** It's one of the best solution to do price research for you so your prices are always competitive in the market. **What do you dislike about Omnia Retail?** So far I haven't had a reason to dislike them. **What problems is Omnia Retail solving and how is that benefiting you?** Helping price our product. ### 34. I used Omnia Retail when researching ways to strategize for my business and would recommend it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Omnia Retail?** I loved the ease of the service. It was easy to use and quick. **What do you dislike about Omnia Retail?** Sometimes, there were terms that I didn't understand, and would love to have the option to have someone help walk me through them and how they could help my business. **What problems is Omnia Retail solving and how is that benefiting you?** For the longest time, I had trouble figuring out how to price my services, but Omnia Retail clarified the process for me. ### 35. Monitor prices effectively **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick S. | Marketing manager, Business data analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Omnia Retail?** Automated and scalable way to monitor prices across the web. The exported files allow you to include the results for other purposes. Their teams are responsive and helpful. **What do you dislike about Omnia Retail?** You rely on the technical team to set up a new competitor website. **What problems is Omnia Retail solving and how is that benefiting you?** Keeping track of changes in pricing online. ### 36. Patagona **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Omnia Retail?** Fast response time and you always get a good answer quickly Reliable tool and you can adjust a lot **What do you dislike about Omnia Retail?** I would wish that one could see the minimum price directly and not just the general minimum price that we pass on. **What problems is Omnia Retail solving and how is that benefiting you?** We can quickly react to the market in case of price changes. If we didn't have something like this, we wouldn't be competitive and wouldn't sell any products. **Official Response from Suzanne Meinders:** > Hello, Thank you for your review, unfortunately it is anonymous, so we cannot contact you. We would like to understand what you meant by the minimum price to see if we can do something. If this has not yet been discussed, please contact support@patagona.de or your CSM. Best regards, Your OmniaRetail Team ### 37. Possible complex pricing strategies but simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Omnia Retail?** The interface is simple to use. We use the tool multiple times a week and it works like a charm. The integration and implementation is easy so we were able to connect several stores quickly. The customer support is friendly and highly qualified. **What do you dislike about Omnia Retail?** The user interface could look a little more modern. **What problems is Omnia Retail solving and how is that benefiting you?** We gain a more precise insight into the pricing of our competitors. ### 38. Omnia offers excellent onboarding, extrensive possibilities and premium customer succes management **Rating:** 4.5/5.0 stars **Reviewed by:** Joery S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Omnia Retail?** Omnia Retail offers a reliable tool with a lot of freedom to experiment with strategies and has clear solutions to check the outcome of the strategies. Therefore you are able to make changes and adjustments by yourself and work very efficient. On top of that the excellent onboarding proces takes you through everything you need to know to start working on your own pricing strategies. If you have questions regarding formula's or possibilities the customer succes manager responds very quick with in our case good solutions. They also post interesting blog's with insights on different strategies which helped us with creating our own strategies. **What do you dislike about Omnia Retail?** It would be great to have more in-dept dashboard filtering and more types of comparison charts to get a quick glance of pricepoints for specific brands or product types. All this information is already availbable but it is spread acros different tabs and not easily comparable. **What problems is Omnia Retail solving and how is that benefiting you?** Omnia gives us insight in going prices and helps us with chosing acceptable price points making sure that our customers are not confronted with large price differences compared to competitors. **Official Response from Melissa Cron:** > Thank you for your positive review and for expressing your satisfaction, Joery! We greatly appreciate your feedback. In response to your comments, we are actively developing new insights as part of our upcoming product. During our next meeting, I will be delighted to provide you with a detailed demonstration of these exciting additions. ### 39. Great Product with an amazing team behind it. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Omnia Retail?** OMNIA has proven to be an invaluable asset for implementing dynamic pricing on Amazon. Since integrating this tool into our business, we have witnessed a substantial increase in our sales and revenue. The ability to dynamically adjust prices in real-time based on market demand and competition has given us a competitive edge that we never knew was possible. One of the standout aspects of working with OMNIA has been their outstanding communication. The team at OMNIA has been highly responsive, proactive, and genuinely attentive to our needs. They have always been available to address any queries or concerns promptly, making the entire experience smooth and enjoyable. It's worth noting that the team behind OMNIA is incredibly hardworking and dedicated to their craft. Their expertise in dynamic pricing strategies has been evident throughout the entire process. They actively collaborate with us to tailor the tool to suit our specific requirements, which has further optimized our pricing decisions and boosted our bottom line. **What do you dislike about Omnia Retail?** One of the main concerns is the limited connection with our Amazon account. We would appreciate if OMNIA could further develop this connection to unlock more features, such as a dynamic base file. Currently, the tool's capabilities are somewhat restricted, and we believe that a stronger integration with our Amazon account could lead to more powerful pricing strategies and better overall performance. Also I have to add that at some points, we as a company were also restriced to use the full potential of the tool. **What problems is Omnia Retail solving and how is that benefiting you?** We have been using OMNIA for dynamic pricing on Amazon, and it has been a game-changer for our business. The tool's ability to adjust prices in real-time based on market demand and competition has significantly increased our sales and revenue. OMNIA has proven to be a valuable asset, giving us a competitive edge we never thought possible. ### 40. Great imporovements **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Omnia Retail?** The finally updated their platform and listened very well to their clients while making it better. Great assistence during the migration. **What do you dislike about Omnia Retail?** Some features where lost during transition and I must say their not cheap. **What problems is Omnia Retail solving and how is that benefiting you?** Calculate prices on differte settings like category, competitors, stock, and so ons ### 41. User friendly extensive pricing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Omnia Retail?** Plug and Play Clear overview of competitors and pricing strategy Customer service Omnia team Communication with Omnia organisation **What do you dislike about Omnia Retail?** Would be useful to have a possibility to use pre-set templates **What problems is Omnia Retail solving and how is that benefiting you?** Automatic daily pricing within a big product portfolio ### 42. Omnia is the software to use for valuable insights in data, competitors and pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Omnia Retail?** Omnia helps us to get the most out of our assortiment in a dynamic market on a daily basis. It helps us to reduce time which we can invest in other parts of our business. **What do you dislike about Omnia Retail?** Omnia is very helpfull, but it costs time and effort to fully understand the possibilities and impossibilities. When learning Omnia it's hard to pin point which parts you want to learn the best to implement it in your daily business operations. **What problems is Omnia Retail solving and how is that benefiting you?** Omnia helps us to give us valuable insights in our market and competitors. The strategy we follow, implemented in Omnia really saves us time whicht we can invest in deepdiving further in the data. This to maximize our business results. ### 43. Great tool which is easy to setup and with dedicate support from the Omnia Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Omnia Retail?** The simplicity of setting up pricing strategies and the support of the team **What do you dislike about Omnia Retail?** Currently it is not possible to folow the full calculation of the price recommendation. **What problems is Omnia Retail solving and how is that benefiting you?** Better insight in market pricing and a competitive priced portfolio ### 44. Intuitive and highly flexible product. Very helpful und fast support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Omnia Retail?** - Flexibility of the tool allows to implement tailor made strategies - Easy handling - Fast adaptions possible - Market insights - Very helpful support team, which is always answering quickly **What do you dislike about Omnia Retail?** There is nothing really negative about Omnia. Speed of calculations could be better **What problems is Omnia Retail solving and how is that benefiting you?** We get useful market insights and can adapt our strategy accordingy ### 45. Patagona Pricetracer - easy-to-use tool with easily reachable service contact **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Omnia Retail?** The Patagona Pricetracer tool is easy to use and you get faster evaluations of the products in the market. The service in the background is great and you always get very quick and competent responses. The team is also open to feedback and suggestions for optimizations. **What do you dislike about Omnia Retail?** The Patagona Pricetracer tool sometimes shows somewhat unclear data for me, which means I can't quickly get the evaluations I would like to do. Basically, the tool is very good for product analyses, but at the meta level, the overview is somewhat lacking. **What problems is Omnia Retail solving and how is that benefiting you?** The Patagona Pricetracing Tool helps us get an overview of our products in the market and how the market level is developing. ### 46. Excellent Customer Service! Easy to set up software **Rating:** 4.0/5.0 stars **Reviewed by:** Sven V. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Omnia Retail?** The level of support you get from the Omnia team is both professional, fast and personal. Easy set-up and almost no maintance. The system provides a lot of possibilities for setting up different pricing strategies. Very happy with the tool! **What do you dislike about Omnia Retail?** When setting up a pricing strategies which diviates from the "normal" stategies I can be complicated to translate this into the current state of the software. Work arounds are possible but need more attention. **What problems is Omnia Retail solving and how is that benefiting you?** Easy and fast way of calculation different prices (+5000 products) per country (15+) multiple times a day. ### 47. Great tool, great service **Rating:** 4.0/5.0 stars **Reviewed by:** Marijn L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Omnia Retail?** The dashboard is working really easy and it's like plug and play. Besides the service from the support team and the accountmanager Hector is quick, friendly and helpful. They go next step. **What do you dislike about Omnia Retail?** So far not really things that can be disliked. Sometimes the data doesn't load properly in the dashboard an easy log off and log in can help. Otherwise the support will solve it immediately. **What problems is Omnia Retail solving and how is that benefiting you?** To have a better overview what is happening in the market with our products and brands. ### 48. Omnia is a great tool & team to have for the competitive pricing landscape. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2023 **What do you like best about Omnia Retail?** Omnia's dynamic pricing tool has been great in keeping our prices competitive. Their customer service and partnership team has also been fantastic, ensuring everyone involved is happy. We can easily create strategies and logic to fulfill our specific demands. The best part of Omnia is that you can make the playground you wish to play in through dynamic pricing guidelines, strategies and spesific logics. **What do you dislike about Omnia Retail?** The complexity of the landscape is well known, so most dislikes are due to that. Some minor issues regarding data, scrapping etc., have been minor roadblocks. The user interface can be adapted to welcome newer users better as well. **What problems is Omnia Retail solving and how is that benefiting you?** Omnia's most important solution is dynamic pricing done in an efficient manner. The benefit here allows companies like ours to simply plug their e-commerce setup into Omnia and then have it set up and done. This allows more prominent companies to not deal with a dynamic pricing setup of their own from scratch. In return, we receive the benefits of dynamic pricing, such as increased conversion, without the hassle of creating a system of itself. ### 49. Reliable data and great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Morgan B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Omnia Retail?** Besides the obvious, the data. I like the commitment and swift support from the account managers. **What do you dislike about Omnia Retail?** The popularity measurement could be improved. **What problems is Omnia Retail solving and how is that benefiting you?** Omnia is helping us stay relevant and keep an eye on the market. Which in turn helps us serve our customers better. ### 50. Great tool for your business! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Omnia Retail?** This tool gives you a good overview of the website you want to check daily. It is nice that you get an email summary with the report and that it is in Excel. So you can add your data and compare the data. **What do you dislike about Omnia Retail?** It would be nice if the program could look even further than it does now. For example, if a website stands out because of discounts, it would be ideal to see how they trade everywhere online, Google shopping, Amazon and other marketplaces. That would make this tool even better! **What problems is Omnia Retail solving and how is that benefiting you?** It's not solving problems, but Omnia Retail can help us monitor online pricing within our industry. So it's a great help but solving is not something any program can do because it's out of your control. ## Omnia Retail Discussions - [Which advantages do dynamic pricing tools offer?](https://www.g2.com/discussions/which-advantages-do-dynamic-pricing-tools-offer) - 1 comment - [What is dynamic pricing strategy?](https://www.g2.com/discussions/what-is-dynamic-pricing-strategy) - 1 comment - [What are dynamic pricing tools?](https://www.g2.com/discussions/what-are-dynamic-pricing-tools) - 1 comment - [What is Omnia pricing?](https://www.g2.com/discussions/what-is-omnia-pricing) - 1 comment - [View Omnia Retail pricing details and edition comparison](https://www.g2.com/products/omnia-retail/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+20%3A56%3A27+-0500&secure%5Bsession_id%5D=ddefbd47-f750-4635-9285-8199280ef467&secure%5Btoken%5D=d3bec3b6a662c2e495b84ea219c5e09aec8ae7b50830fcfb4f3ef163c0f70819&format=llm_user) ## Omnia Retail Integrations - [Channable](https://www.g2.com/products/channable/reviews) ## Omnia Retail Features **Platform Additional Functionality** - Dashboard - Cloud **Platform Data** - Visualization - Platform Search - Dashboard - Alerts and Notifications **Platform Basics** - Reporting - Interoperability - Performance ## Top Omnia Retail Alternatives - [Prisync](https://www.g2.com/products/prisync/reviews) - 4.7/5.0 (165 reviews) - [Price2Spy](https://www.g2.com/products/price2spy/reviews) - 4.8/5.0 (105 reviews) - [Competera Pricing Platform](https://www.g2.com/products/competera-pricing-platform/reviews) - 4.9/5.0 (13 reviews)