Okta Reviews & Product Details

I find Okta very useful for identity-based access management. I like that it's a security layer on top of most apps, making it possible to identify who logs in and accesses a specific application. The fact that only enterprise users can access the apps is great because external users won't have the enterprise login created in Okta. It's very important for an enterprise to secure tools and their access, and Okta makes it possible to add identity to both human users and non-human users like agents or systems. I also appreciate that it's accessible via mobile, which is very convenient. Review collected by and hosted on G2.com.

I think the admin dashboard could be simplified as it's a bit complicated. Review collected by and hosted on G2.com.

What I appreciate most about Okta is its seamless single sign-on (SSO) combined with multi-factor authentication (MFA); together they make accessing applications both secure and convenient. It's straightforward to use, integrates smoothly with a wide range of applications, and streamlines user access management for end users and administrators while enhancing overall security. Review collected by and hosted on G2.com.

The admin console can feel complex for first-time users, and advanced configurations require some learning. Pricing may also be expensive for smaller organizations, especially when additional security features are needed. Review collected by and hosted on G2.com.

Okta’s SAML and OIDC single sign-on capabilities really help streamline identity management and make employee access more efficient. The added security of funneling access through Okta, together with its flexible MFA configuration options, has been very beneficial—especially when it comes to removing system access in a timely and thorough way. Furthermore, the ability to provision and maintain downstream accounts via SCIM integration saves valuable time and effort for our IT staff. Review collected by and hosted on G2.com.

While Okta provides numerous integrations with mainstream platforms, there’s still room to improve its third-party integration offerings. Leveraging pre-built integrations with 3rd-party applications is easy and straightforward, however custom integrations to 3rd-party applications can be rather cumbersome for our organization. Review collected by and hosted on G2.com.

What I like most about Okta is how easy it makes user access management. Single Sign-On and Multi-Factor Authentication improve both security and user experience, while the integration with Microsoft 365 and other business apps saves a lot of admin time. The platform is reliable and has reduced password reset requests for our IT team. Although the pricing is on the higher side, it's worth the investment because it improves security and productivity. The onboarding process was straightforward, and the support team has been helpful whenever we've needed assistance. I also like that Okta continues to add AI-powered security features and smarter risk detection, which helps keep user accounts protected. Review collected by and hosted on G2.com.

One downside is that the pricing can be expensive, especially for smaller businesses or when adding extra features. The admin interface can also feel a bit overwhelming for new users because of the large number of settings. Some integrations require additional configuration, which can take time during setup. Support is generally good, but response times for non-critical issues could be faster. It would also be great to see more AI-driven automation for user provisioning, access reviews, and troubleshooting to reduce manual work. Review collected by and hosted on G2.com.

I really appreciate Okta for several reasons. It's our identity platform, and I find it very stable and easy to use. The protections it offers, like seamless app access and phishing-resistant login methods, are very valuable to us. Since we have over 2000 users, uptime is crucial, and Okta delivers on that. Additionally, it allows us to autogrant app access to users while ensuring security with multi-factor authentication and password-less login methods. Review collected by and hosted on G2.com.

Sometimes I get a little lost in the policies, like authentication and password rules, and how they work together. It's hard to figure out which one takes precedence. We're also fans of the new AI features being released, but we're worried about the cost. Having outdated policies for a long time, like those marked 'legacy', is also a bit challenging. A regular review with an engineer could really help keep things on track. Review collected by and hosted on G2.com.

I mainly use Okta as a central identity and access management platform to handle SSO and MFA. I appreciate the clean and reliable user dashboard. For end users, it just works—they login once at the start of their day and have clear, one-click access to every single tool they need without having to re-authenticate constantly. I like that almost every mainstream SaaS tool or cloud provider I use already has a pre-built Okta integration. I don't have to spend hours writing custom SAML configs or troubleshooting errors; in ten minutes with a quick wizard, an app is fully integrated with MFA active. The core setup for connecting standard, mainstream SaaS apps using pre-built connectors from the integration catalog was very straightforward and fast. Review collected by and hosted on G2.com.

Pricing. Per module or per user. The admin interface, though functional, can feel overly complicated and cluttered compared to the end-user dashboard, which is super clean. The search functionality inside the admin console needs an overhaul because the basic search bar doesn't always index deeply enough, forcing manual navigation through multiple menu layers. Review collected by and hosted on G2.com.

The single sign-on functionality is what I appreciate most about Okta. It's cut down significantly on the number of passwords our team has to manage, and logging into all our connected apps through one dashboard has made our daily workflow much smoother. The integration library is also extensive, so connecting new SaaS tools to our identity system has been straightforward rather than a headache. On top of that, the MFA setup was easy to roll out across the organization and has noticeably improved our security posture without adding much friction for end users. Review collected by and hosted on G2.com.

One thing I've noticed is that performance can occasionally lag during peak login times, especially when multiple integrations are syncing at once — it's not a dealbreaker, but noticeable. Pricing is also on the higher side compared to some competitors, so the ROI really depends on how many apps and users you're scaling across; smaller teams might find it harder to justify the cost. Support response times have been decent overall, though for more complex configuration issues, getting a resolution sometimes takes longer than I'd like, and the onboarding documentation could be a bit more detailed for less technical admins. Review collected by and hosted on G2.com.

Well, there are quite a few features that I use the most. However, I will try to summarize them with the following categories:

Single Sign-On (SSO): Allowing users to log in once and access multiple applications (e.g., Microsoft 365, Google Workspace, Salesforce, Slack, etc.) without having to re-enter their credentials.

Multi-Factor Authentication (MFA): Giving an extra layer of security using codes, push notifications, security keys, or biometrics.

User Lifecycle Management: Automating either employee or customer onboarding, changes, and offboarding, and synchronizes users with directories and applications.

Adaptive Access: Assessing the risk of each login attempt (location, device, behavior) and requests additional verification when necessary.

Client Identity Management (CIAM): When developing an application, Okta can manage user registration, login, password recovery, and social media authentication.

Integration with Existing Directories: Connects to services like Active Directory or LDAP to unify identity management. Review collected by and hosted on G2.com.

Here are the things I can say I dislike the most about Okta, for both user and admin perspective:

High costs. As the number of users increases or the need for advanced features, costs can rise significantly. Not ideal for small businesses.

Complex licensing. It is not always clear which features are included in each plan. Some important features require additional licenses, which can lead to unexpected costs.

High learning curve for administrators. Advanced policy configurations, adaptive authentication, deployment workflows, or federation can be complex and require specialized knowledge.

Vendor lock-in. Once a company has integrated hundreds of applications and automated processes around Okta, migrating to another platform can be costly and time-consuming. Review collected by and hosted on G2.com.

I really like that Okta is fast, efficient, and very handy. It's incredibly quick when I need to log into my tools, just requiring me to press verify, and I get a notification on my phone. Even if the network is slow, the notification is sent immediately without delay, and I can log in fast. This speed and efficiency are very important to me, especially given the network issues in my area. The initial setup was very quick, just taking two to three minutes, and it was easy to use afterward. Review collected by and hosted on G2.com.

There are certain times when Okta faces server failures. It doesn't happen very often, maybe once or twice a week, but when it does, it doesn't allow me to log in with the two-step verification. This is something I sometimes don't like about Okta. Review collected by and hosted on G2.com.

The UI is very intuitive and you can find what you're looking for very quickly. Also the amount of out of box integrations with major software products makes it easy to setup and implement. There is very little downtime with in the Okta environment. And the support given for onboarding an after installation is great. Review collected by and hosted on G2.com.

When connected to an Active Directory for user and group integration, it doesn't automatically sync after changes are made. The sync has to be done manually every time you make change in Active Directory. A little irritating but not a deal breaker by any means. Review collected by and hosted on G2.com.