Okta offers a seamless combination of user-friendly design, robust security, and reliable integration across multiple platforms. It provides an efficient single sign-on experience that reduces login friction and enhances productivity for both agents and administrators. Through Okta, we maintain secure and streamlined access to essential tools—Guru, Kustomer, UJET, and our LMS from a single, centralized platform. Review collected by and hosted on G2.com.

What I like least about Okta is minimal, as the platform runs smoothly throughout the day. Reauthentication typically occurs only once per shift, which has little to no impact on productivity. Overall, it’s a seamless and reliable access management tool. Review collected by and hosted on G2.com.

For a Business or IT Perspective

“What I like best about Okta is its reliability and ease of integration. It provides a secure, centralized way to manage user access across multiple applications, which saves time and reduces risk. The single sign-on and lifecycle management features make onboarding and offboarding employees seamless.”

Why this works:

It shows awareness of business value (security, productivity, efficiency).

👨‍💻 For a Technical or Admin Perspective

“The best part of Okta is how developer-friendly it is — the APIs, documentation, and prebuilt integrations make identity management straightforward. Its multi-factor authentication options and adaptive security policies give us a lot of flexibility to balance user experience and security.”

Why this works:

It highlights appreciation for the technical robustness of the platform.

👥 For a User/Employee Experience Perspective

“I really like how simple Okta makes it to access all my tools. Having single sign-on means I don’t have to remember dozens of passwords — I just log in once and everything I need is available securely.”

Why this works:

It emphasizes usability and convenience from an end-user point of view.

💡 For a Leadership or Strategic Perspective

“Okta’s biggest strength is that it lets us scale securely. As our organization grows, we can easily manage permissions, maintain compliance, and ensure that only the right people have access to the right systems — all while keeping the employee experience smooth.”

Why this works:

It ties Okta’s benefits to organizational goals and growth. Review collected by and hosted on G2.com.

Complex Initial Setup and Configuration

While Okta is powerful, setup can be complex, especially for large organizations or hybrid environments.

Integrating with on-prem systems (like Active Directory or LDAP) can require careful configuration.

Fine-tuning MFA policies, user flows, and app integrations often demands specialized knowledge.

Some admins find the learning curve steep for advanced features like API integrations or Workflows.

💸 High Cost for Advanced Features

Okta’s pricing structure can be expensive, especially when scaling:

Features like Adaptive MFA, Lifecycle Management, and Advanced Workflows are often sold as add-ons.

Mid-size companies sometimes feel they’re “nickel-and-dimed” for capabilities that competitors bundle in.

Licensing costs can grow quickly as new applications and users are added.

🧭 Admin Console Usability Issues

Although improving, the admin dashboard can feel cluttered or unintuitive:

Certain configuration screens are buried behind multiple menus.

Searching for users, groups, or logs isn’t always fast or straightforward.

The reporting tools, while detailed, can lack flexibility for custom analytics.

🐢 Inconsistent User Experience

End users sometimes report small but frustrating UX issues:

The MFA prompts can be repetitive or confusing when switching networks or devices.

Password reset flows occasionally lag or cause confusion if synced with multiple systems (like HRIS + AD).

The mobile app (Okta Verify) occasionally has connectivity or push notification delays.

🔍 Limited Customization

Customization is somewhat limited for certain use cases:

Branding and login page customization options are basic without deep developer work.

Some admins wish for more granular controls or custom MFA rules beyond what’s built-in.

APIs and SDKs are powerful but can require additional developer overhead to tailor fully.

🧩 Integration Edge Cases

While Okta integrates with thousands of apps, not all integrations are perfect:

Some third-party tools require manual SAML setup or troubleshooting.

Keeping provisioning sync consistent between Okta and niche SaaS tools can require maintenance. Review collected by and hosted on G2.com.

Single Sign-On (SSO) for easy access to all work apps with one login.

Multi-Factor Authentication (MFA) adds an extra layer of security.

Simple and intuitive user interface.

Automates user onboarding and offboarding.

Integrates with thousands of cloud and on-premises applications.

Centralized management for user accounts and devices.

Adaptive authentication for risk-based security.

Self-service password reset and management.

Strong audit, compliance, and access review tools.

The most helpful aspect of Okta is its ability to provide secure single sign-on (SSO) to all workplace applications, allowing users to access everything with just one set of credentials and making daily workflows seamless and efficient. This dramatically reduces the time spent logging in, minimizes password fatigue, and enhances security across the organization.

Other highly helpful features include:

Automated user onboarding and offboarding, which streamlines IT processes and reduces manual work.

Multi-factor authentication (MFA), adding strong protection against unauthorized access.

Centralized management of users, devices, and access policies for better control and visibility.

Self-service password resets, empowering users to manage their credentials and reducing IT support tickets.

Key Upsides

Single Sign-On (SSO): Users log in once to access all necessary apps, saving time and reducing password fatigue.

Multi-Factor Authentication (MFA): Keeps sensitive data safe by requiring an additional verification step for logins.

Easy Integration: Connects with thousands of applications and platforms, both cloud and on-premises.

Automated Onboarding/Offboarding: Allows quick provisioning and deprovisioning of accounts, reducing manual labor for IT teams.

Centralized User Management: IT administrators manage all users and devices from a single dashboard, enhancing control and oversight.

Self-Service Tools: Empowers users to reset passwords and manage their own profile, significantly lowering helpdesk workload.

Adaptive Authentication: Responds to risks dynamically by requiring stronger verification if suspicious activity is detected.

Compliance & Audit Capabilities: Tracks activities and access for reporting, compliance, and security reviews. Review collected by and hosted on G2.com.

Common dislikes about Okta reported by users include occasional complexity, some performance issues, and user experience challenges.

Common Dislikes

Complexity for New Users: Initial setup and configuration can be complex and time-consuming, especially for organizations without dedicated identity management expertise.

Mobile App Issues: Some users experience battery drain and occasional glitches with Okta Verify and mobile authentication apps.

Frequent Authentication Prompts: End users may find repeated MFA prompts or login verifications disruptive to workflow.

Support Challenges: While Okta support is generally helpful, some users report delays or difficulties with advanced troubleshooting and integration issues.

Learning Curve: The range of features and configuration options can have a steep learning curve for some administrators. Review collected by and hosted on G2.com.

The best thing about Okta is its balance between security and usability. It’s rare to find an identity platform that makes life easier for both end users and administrators. The intuitive dashboard, automation features, and integration ecosystem make it a cornerstone for modern identity management Review collected by and hosted on G2.com.

While Okta is powerful, its pricing can be on the higher side for smaller organizations, and some UI areas could be more intuitive. However, the trade-off is solid reliability, security, and scalability — which makes it worth it for most enterprises. Review collected by and hosted on G2.com.

What I like best about Okta is the ease of using Single Sign-On for multiple business applications, which saves time and reduces password fatigue. The platform makes it simple for employees to log in securely without needing to manage many different credentials. I also appreciate the flexibility of the multi-factor authentication options, which add strong security while keeping the login process user-friendly.

For IT teams, the centralized dashboard and automation features are very helpful in managing user access, onboarding, and offboarding. Overall, Okta strikes a good balance between security and convenience, which makes daily work more efficient Review collected by and hosted on G2.com.

There is not much to dislike about Okta, but sometimes the initial setup and configuration can feel a little complex for new users. However, once it is properly set up, the system runs smoothly and requires very little ongoing maintenance. Occasional updates may take time to get used to, but they usually bring useful improvements. Overall, the benefits far outweigh these minor challenges, and the platform remains very reliable for daily use Review collected by and hosted on G2.com.

Okta's most helpful feature is its ability to provide centralized access. As a result, you can use a single login to access all your necessary tools, which we do every day as part of our jobs. The system has proven to be highly reliable, and we have not encountered any significant issues. When support is needed, assistance is readily available. Beyond its user-friendly interface, one of Okta's key strengths is the ease with which it can be integrated and implemented. For IT and administrative teams, the platform streamlines the process of connecting and deploying new applications. This centralized control simplifies user management, making it easy to onboard new employees, provision access to different tools, and enforce security policies across the organization. The intuitive setup process allows for rapid deployment, ensuring a seamless transition and quick adoption throughout the company. Review collected by and hosted on G2.com.

While Okta provides a secure and centralized access point for our tools, the unreliability of the email-based OTP delivery can be a major point of friction for users. When an email with the verification code is delayed, flagged as spam, or simply not received, it creates a roadblock that prevents immediate access to critical systems. This issue could be significantly improved by implementing a more reliable alternative for two-factor authentication. For example, offering the option to use a mobile authenticator app or SMS text message for verification would provide a more immediate and secure experience, reducing dependency on email and ensuring continuous access for all users. Review collected by and hosted on G2.com.

What I like best about Okta is how effortlessly it brings everything together.

Instead of juggling multiple logins and passwords, I just sign in once and boom, I’m in. Whether its work apps, email, or tools I use daily, Okta makes access feel seamless and secure. The peace of mind knowing that multi-factor authentication is quietly working in the background is a huge plus. Its like having a smart gatekeeper who never sleeps.

Also, the interface is clean and intuitive — even for someone who’s not super tech-savvy. It just works, and that’s what I appreciate most. The integration is very easy as well. Review collected by and hosted on G2.com.

while the setup is powerful, it can be a bit overwhelming for new users or smaller teams without dedicated IT support. It’s not exactly plug-and-play.

Once I had issues to login okta in another device. I was unable to login into my new device. Review collected by and hosted on G2.com.

After implementing Okta, the biggest improvement we’ve noticed is how much smoother access has become across our applications. Single Sign-On means I don’t have to juggle multiple passwords, and the adaptive MFA adds security without slowing me down. It’s reassuring to know our data is better protected, but what I appreciate most is the convenience, fewer password resets and less time wasted logging in. There are occasional delays when using the mobile app, but overall the balance of usability and security has been a real win for our team Review collected by and hosted on G2.com.

Okta works well overall, but there are a few things that could be improved. The admin dashboard can feel cluttered, with too many settings spread across different menus, which makes it harder to find what you need quickly. The mobile MFA prompts sometimes take a little longer than expected, which can be frustrating when you’re in a hurry. Support documentation is detailed, but not always easy to navigate. None of these issues are deal‑breakers, but they do add small friction points to an otherwise solid platform Review collected by and hosted on G2.com.

I truly appreciate Okta for its ease of use when logging onto numerous websites needed for work using just one password. This not only simplifies my access but also enhances security by reducing the number of credentials I have to manage, making my workflow much more efficient. The simplicity and effectiveness of this single sign-on feature are invaluable in maintaining both productivity and security, particularly when dealing with websites containing protected health information (PHI). Additionally, the initial setup of Okta was very easy, which further emphasizes its user-friendliness. Overall, I am thoroughly satisfied with the service it provides, enough to rate it a perfect 10 out of 10 for recommendation to friends and colleagues. Review collected by and hosted on G2.com.

I think Okta could allow faster processing sometimes. Review collected by and hosted on G2.com.

We have a lot of tools. Without Okta, it would've been impossible to remember all the passwords. It's also more secure as it generates OTPs. Review collected by and hosted on G2.com.

Maybe this is resolved, but I don't know what would happen if I lose my phone. I feel like it's a "single point of failure" for my day-to-day work. If there is a solution for that, I would love to be reminded about it from time to time. Review collected by and hosted on G2.com.