--- title: OhMD Reviews meta_title: 'OhMD Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 170 reviews by the users' company size, role or industry to find out how OhMD works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 170 scale: '5' date_modified: '2026-07-07' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # OhMD Reviews **Vendor:** OhMD **Category:** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging) **Average Rating:** 4.8/5.0 **Total Reviews:** 170 ## About OhMD OhMD is a HIPAA-compliant omni-channel patient communication platform designed to reduce high inbound call volume for physician practices. OhMD brings AI-driven and human-led conversations together across phone, text, and web in a single unified inbox, allowing practices to deflect routine calls with AI while keeping staff in control when expertise is needed. Practices use OhMD to: • Deflect inbound patient calls into text and AI-assisted conversations • Answer calls, texts, and web chats from one unified inbox • Automate scheduling and routine requests without removing staff from the loop • Reduce front desk interruptions and staff burnout • Improve patient access without hiring or outsourcing Practices using OhMD report: • Fewer staff-handled calls • Lower communication costs • Improved patient access and growth Core capabilities include: • AI-assisted call answering and scheduling • Secure texting and call-to-text deflection • Unified inbox for calls, texts, and web chat • Smart routing and assignments based on patient intent • Human takeover of AI conversations when needed ## OhMD Pros & Cons **What users like:** - Users love the **ease of communication** with patients via OhMD, enhancing connection without giving personal numbers. (23 reviews) - Users appreciate the **convenient patient communication** with OhMD, enhancing connection without sharing personal contact information. (20 reviews) - Users love the **ease of use** , appreciating the quick, bidirectional communication that enhances patient interaction. (16 reviews) - Users value the **seamless patient communication** through OhMD's texting feature, reducing missed calls and enhancing connection. (16 reviews) - Users appreciate the **efficient patient communication** of OhMD, making interactions seamless and convenient. (11 reviews) - Users praise the **excellent customer support** of OhMD, enhancing their experience and ensuring seamless communication. (9 reviews) - Messaging Features (9 reviews) - Communication Efficiency (8 reviews) - Patient Care (8 reviews) - Text Messaging (7 reviews) **What users dislike:** - Users express concerns over **messaging issues** , including privacy limitations and the need to refresh for new messages. (8 reviews) - Users find the **limited features** of OhMD hinder productivity and wish for more functionalities to be implemented. (6 reviews) - Users express frustration over **limited messaging features** , hindering productivity and making patient communication cumbersome. (6 reviews) - Users express a desire for **missing features** in OhMD, hoping for enhancements like better mobile functionality and reporting analytics. (5 reviews) - Users face occasional **technical issues** , such as slow performance and temporary glitches, but they do not hinder usage significantly. (4 reviews) - Scheduling Issues (3 reviews) - System Usability (3 reviews) - Call Functionality Issues (2 reviews) - Users experience significant **communication issues** with OhMD, including lack of privacy and disappearing messages. (2 reviews) - Login Issues (2 reviews) ## OhMD Reviews ### 1. helpful program **Rating:** 5.0/5.0 stars **Reviewed by:** Delma L. | Medical Assistance, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about OhMD?** Better for patients to communicate with the offices. **What do you dislike about OhMD?** I dont have any dislike. I'm more happy with this new system. **What problems is OhMD solving and how is that benefiting you?** We have fewer phone calls in the office. Patients get help faster. ### 2. Great texting application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about OhMD?** OhMD makes it so easy to communicate with our patients! **What do you dislike about OhMD?** I wish we we able to assign messages to specific staff members. This would make it easier to address specific messages from patients. **What problems is OhMD solving and how is that benefiting you?** OhMD allows us to communicate with our patients faster. It eliminates phone tag. ### 3. This is an amazing way for us to communicate with our patients! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda C. | Medical Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about OhMD?** We don't have to call the pt, but we can message them without playing phone tag. **What do you dislike about OhMD?** I like everything about OhMD. There isn't anything I would change. **What problems is OhMD solving and how is that benefiting you?** I like getting the pt's results to them in this manner because it's quick for our pt's busy lifestyles. ### 4. This experience is great and extremely beneficial **Rating:** 5.0/5.0 stars **Reviewed by:** Dashia M. | Medical Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about OhMD?** Being able to message a patient is a great way to communicate. **What do you dislike about OhMD?** I like everything. OhMD allows us to be the most effective when taking care of patients. **What problems is OhMD solving and how is that benefiting you?** I have realized the benefits for effective communication. ### 5. Great experience, patients and staff love it **Rating:** 5.0/5.0 stars **Reviewed by:** Sonja T. | Nurse Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about OhMD?** Notifications are precise and timely, there is not a lag. **What do you dislike about OhMD?** I would like to be able to group messages easily. **What problems is OhMD solving and how is that benefiting you?** Scheduling appointments, answering simple questions, patients feel they have access to us. ### 6. EASY TO USE **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about OhMD?** EASY TO USE AND EASY FEATURES,SAVED REPLIES **What do you dislike about OhMD?** THAT YOU CANT ADD MORE THAN ONE NUMBER TO AN ACCOUNT **What problems is OhMD solving and how is that benefiting you?** COMMUNICATING EFFICTEVLY WITH PATIENTS **Official Response from Anna Elston:** > We are really glad to hear that OhMD has been easy for you to use! We would love to hear more about adding more than one number to an account. Please reach out to us in the live support chat about this and we would be happy to help. Thank you! ### 7. OhMD allows us to communicate with our clients in a way that meets their needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about OhMD?** All the communication with clients is in one place whereas before we had to reference chart notes, emails, and texts. **What do you dislike about OhMD?** It functions best on the desktop version. We wish the mobile app were more up-to-date. Sometimes there is a lag with receiving messages from clients. **What problems is OhMD solving and how is that benefiting you?** Clients we serve prefer texting over phone calls. We can confirm appointments and complete health screenings easily in a HIPAA compliant way. ### 8. We love OhMD! It's very useful! **Rating:** 4.5/5.0 stars **Reviewed by:** Angela S. | Patient Advocate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2021 **What do you like best about OhMD?** We love the broadcast text feature! We use it every day for upcoming appointment reminders, information confirmation, and reminders to schedule appointments. We also love the saved replies feature; it saves us a lot of time and keeps our communications consistent. The autopilot feature is convenient as well and is saving us and our patients time. **What do you dislike about OhMD?** We have problems now and then with our unread badges getting stuck. It would be nice to be able to clear those. We love the autopilot feature, but it would be nice if the #visit flow had an option for multi-doctor clinics that asked which doctor they'd like to see. **What problems is OhMD solving and how is that benefiting you?** OhMD has been helpful when we need to get in touch with a lot of patients quickly. We're able to send mass broadcast texts when we have physician schedule changes or COVID policy updates that keep our patients up to date. Due to COVID, we've had slow weeks where it isn't easy to fill our schedule. OhMD makes it easier for us to fill our schedule by sending broadcast texts to patients who are due for appointments. ### 9. Great platform for telemedicine **Rating:** 4.5/5.0 stars **Reviewed by:** Bao H. | IT, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2021 **What do you like best about OhMD?** 1. It is a HIPAA Compliant Texting and Telehealth Platform. a must-have for the medical industry. 2.Two-Way Texting Platform, no need for App download, the text sent to patient's SMS. 3.Two-Way Texting Platform enables the fast way to set up a video call with a patient, send an invitation link via text message, direct to Safari for video call ( no need for App download either) 4.ohMD has the easiest ways to obtain consent. 5. Fantastic customer service. **What do you dislike about OhMD?** ohMD 's Mobile App can not initialize video calls, and it is web-based. **What problems is OhMD solving and how is that benefiting you?** 1. To do telemedicine without patients to install App. 2.To get consent in the easiest way. 3.HIPAA Compliant ### 10. TEN STARS **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea P. | Medical Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about OhMD?** It's so easy to navigate, and to contact my Doctor! **What do you dislike about OhMD?** NOTHING! It's literally the best system with no flaws. **What problems is OhMD solving and how is that benefiting you?** Much easier to talk to my provider and get anything I need, from appointments to prescriptions. It's so simple and easy to manage. ### 11. Medical receptionist review of OhMD **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about OhMD?** It is a safe and easy website to use. I enjoy the settings and that it is easy to customize. **What do you dislike about OhMD?** I wish that you could look up patient's by their DOB or Phone number **What problems is OhMD solving and how is that benefiting you?** It is an easy way for patients to contact the office. ### 12. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Heighley G. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about OhMD?** OhMD is great with helping to get results out faster. **What do you dislike about OhMD?** Have to be specific with who you're messaging to not break HIPPA laws **What problems is OhMD solving and how is that benefiting you?** The turn around time is a lot faster to get results out. ### 13. Love OhMD **Rating:** 5.0/5.0 stars **Reviewed by:** Kelli N. | Medical Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about OhMD?** It is a quick and easy way to communicate with our Patients about appointments, medications, and more! **What do you dislike about OhMD?** Nothing! This program is great! I highly recommend it. **What problems is OhMD solving and how is that benefiting you?** It eliminates phone tag with the patients! ### 14. OHMD has been a good solution to providing patients the ability to text our organization. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2021 **What do you like best about OhMD?** We can quickly communicate with our patients without them having to play phone tag. The forms have been a fantastic feature that has allowed patients to have the option to fill out paperwork in advance of their appointments. **What do you dislike about OhMD?** We have struggled with the care teams as we have to use the system a little different than designed to fit with the care model in the behavioral health setting as it is significantly different than the care model for a medical practice. **What problems is OhMD solving and how is that benefiting you?** We are solving the issue of staff having to provide patient's their personal cell phone numbers and allows our staff not to have to answer text messages when they are off the clock. It also solves HIPAA compliance issues as it relates to texting patients. ### 15. Fantastic Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about OhMD?** Unparalleled customer service and access to help whenever you need it. The messaging is clear and user friendly. The team that helped us has been nothing short but incredible and went above and beyond. **What do you dislike about OhMD?** The only thing so far would be that the desktop doesn't match the app. Desktop is better! **What problems is OhMD solving and how is that benefiting you?** We needed a HIPPA compliant way of communicating with our patients. We were using our personam phones and needed a better system. ### 16. Excellent and user friendly tool that has provided great benefit to our organization! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2021 **What do you like best about OhMD?** Our organization loves the ability to text our patients. The bidirectional communication is wonderful! The forms feature is very helpful and convienant. The tool is also very easy to use and the support from the team has been amazing. **What do you dislike about OhMD?** Even though there are care teams, we wish there was a way for texts received to be shown only to the employee/care team who sent them. But other than that, we love everything about the product. **What problems is OhMD solving and how is that benefiting you?** the ability to communicate with our patients. This has especially been helpful during COVID. It has helped us tremendously with vaccine outreach. We are able to communicate and engage with our patients very easily! ### 17. Really appreciate the customer service of OhMD. **Rating:** 4.0/5.0 stars **Reviewed by:** Chloe H. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about OhMD?** Willingness to work with us to accommodate our needs and support our practice. Their demo was very helpful as well. **What do you dislike about OhMD?** So far, everything has worked really well. I look forward to seeing all of the future improvements they make to the app! **What problems is OhMD solving and how is that benefiting you?** Communicating with our patients via text message to improve access and convenience. ### 18. Fantastic to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2021 **What do you like best about OhMD?** They are extremely flexible and responsive **What do you dislike about OhMD?** Multiple sites require multiple different logins **What problems is OhMD solving and how is that benefiting you?** We have significantly decreased office call volume for routine requests ### 19. Patient User **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2020 **What do you like best about OhMD?** Easy and secure way to to contact my son’s therapist **What do you dislike about OhMD?** Difficult to get it set up due to obscure username and password assigned to me. **What problems is OhMD solving and how is that benefiting you?** It makes it much easier to get j. Touch with my son’s therapist to reschedule appointments or bring something to his attention. ### 20. Progress with HIPPA Compliance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2018 **What do you like best about OhMD?** I love the fact that all of the messaging is encrypted and completely compliant with healthcare privacy standards. Dealing with clinicians and making sure patient care is optimal is much easier with OhMD **What do you dislike about OhMD?** There are outages frequently. Sometimes I would send messages and the clinicians would not receive them until hours later. **Recommendations to others considering OhMD:** Use it. It's HIPAA compliant and extremely easy to use. Whatsapp and other encrypted messaging software do not cover the same bases with the BAA necessary to comply with patient privacy standards. **What problems is OhMD solving and how is that benefiting you?** Compliance. Under HIPAA privacy standards, we must never disclose any patient information under any electronic communication methods we use. OhMD solves that problem through its encryption process. ## OhMD Discussions - [What is OhMD used for?](https://www.g2.com/discussions/what-is-ohmd-used-for) - [View OhMD pricing details and edition comparison](https://www.g2.com/products/ohmd/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+16%3A34%3A14+-0500&secure%5Bsession_id%5D=000e7e33-30e2-4754-9dc8-b0e50e3e049a&secure%5Btoken%5D=8314ed83f456ae79008e67d6927a8c4baac9901504ab538578e84d52e0df4db7&format=llm_user) ## OhMD Integrations - [AdvancedMD](https://www.g2.com/products/advancedmd/reviews) - [Altera](https://www.g2.com/products/altera/reviews) - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) - [Greenway Health Patient Portal](https://www.g2.com/products/greenway-health-patient-portal/reviews) - [Healthie](https://www.g2.com/products/healthie/reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - [Veradigm EHR](https://www.g2.com/products/veradigm-ehr/reviews) ## OhMD Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization ## Top OhMD Alternatives - [Klara](https://www.g2.com/products/klara/reviews) - 4.6/5.0 (105 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) - 4.7/5.0 (341 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews)