There are so many features to love: the automated questionnaire, credit report importing, the automatic timekeeping function, the built-in texting feature for client status, built-in NADA or KBB links for car valuations; I also appreciate the speed of the cloud-based system, which was not my experience with other cloud-based programs, one-click e-filing, automatic PACER document downloads after filing, (and automatic calendaring of the court dates, based on notices received from PACER, document generation for our supplemental court documents required locally, the Clio integration without duplicating work done in NC, etc, etc, etc., I could go on and on!
All the drawbacks are really learning curves, and yet I find the NC approach in each area (Means Test, C13 plan calculators) are worth it and not that hard to grasp
The benefits I have realized are numerous, due to the added value of the new functions which are available in NextChapter as described above, but also in improved ability to handle pre-existing tasks such as client status communications, automated data importing and processing (ex. Means-Testing & C13 plan calcuations), e-filing and automated retrieval of PACER documents and calendaring, and tracking of our time & billings. Its really outstanding!