--- title: net2phone Reviews meta_title: 'net2phone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 192 reviews by the users' company size, role or industry to find out how net2phone works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 192 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # net2phone Reviews **Vendor:** net2phone **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 192 ## About net2phone net2phone is an AI-powered business communication solutions provider offering Unified Communications (UCaaS), contact center (CCaaS), AI agent, and performance coaching software for businesses focused on customer experience. Backed by 30+ years of expertise and trusted by 500,000+ users, net2phone helps businesses eliminate communication friction so every conversation drives retention and growth. Communication breaks down when channels are scattered, tools don't talk to each other, and information gets buried across platforms. net2phone solves this with a connected business VoIP and unified communications platform built for teams that can't afford dropped context or slow resolution times. Unite: Unified Communications unifies voice, messaging, video, and chat in a single place. Features include call and video recording with transcription, sentiment analysis on voice calls, automated action-item tracking, and AI-generated follow-up emails — reducing the tool-switching that slows teams down. uContact: Omnichannel Contact Center gives high-volume sales and support teams the automation, AI-driven routing, and real-time dashboards needed to deliver consistent omnichannel customer experiences at scale. Coach AI: Performance Intelligence analyzes 100% of voice, video, and text interactions, giving managers full visibility into team performance with sentiment analysis, call summaries, and targeted coaching recommendations by user or department. AI Agent: Intelligent Task Automation handles inquiries and completes workflows — answering questions, resolving support cases, scheduling, and managing returns — across phone and chat, with support for 30+ languages and seamless handoff to human agents. Every net2phone solution connects to the tools businesses already use, with a built-in drag-and-drop workflow builder that lets teams automate processes across the entire suite without writing code. Rather than just deploying software, net2phone provides expert guidance at every step — from workflow design to system integration to ongoing optimization, that guidance is backed by enterprise-grade security across every solution. All of this ensures unified communications and contact center technology actually deliver measurable retention and growth. ## net2phone Pros & Cons **What users like:** - Users appreciate the **ease of use** of net2phone, benefiting from its simple tracking and management features. (4 reviews) - Users praise Net2Phone for their **exceptional customer service** , highlighting prompt responses and eagerness to assist. (3 reviews) - Users commend the **responsive and helpful customer support** of Net2Phone, making their experience notably positive. (3 reviews) - Users highlight the **affordability** of net2phone, noting significant cost savings compared to competitors. (2 reviews) - Users appreciate the **responsive and helpful customer service** of net2phone, enhancing their overall experience and satisfaction. (2 reviews) - Business Tools (1 reviews) - Calling Features (1 reviews) - Cross-Platform (1 reviews) - Desktop Application (1 reviews) - Easy Implementation (1 reviews) **What users dislike:** - Users experience notable **connection issues** due to minimal integration support, affecting call functionality and usability. (2 reviews) - Users report **poor customer service** , receiving minimal support with integrations and lacking transparency in billing processes. (2 reviews) - Users criticize the **poor customer support** from net2phone, noting unresponsiveness and lack of effective assistance during issues. (2 reviews) - Users find the system to lack **intuitiveness** , making certain features harder to access and use effectively. (2 reviews) - Users express frustration with **long wait times** for support and poor handling of equipment setup and billing inquiries. (2 reviews) - Users face significant **phone issues** , experiencing navigation difficulties and constant communication failures with net2phone's equipment. (2 reviews) - Users experience **poor customer support** with net2phone, facing unresponsive service and unresolved issues during and after onboarding. (2 reviews) - Poor Quality (2 reviews) - App Instability (1 reviews) - Users face significant **billing issues** with net2phone, highlighted by poor support and unclear charges. (1 reviews) ## net2phone Reviews ### 1. Phone use experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2021 **What do you like best about net2phone?** Been using the phones for a while - used to it, comfortable - meets our needs at this point. **What do you dislike about net2phone?** phones dropping calls - could be internet **What problems is net2phone solving and how is that benefiting you?** Allows us to contact our customers/client to discuss services we provide; and also resolve any billing concerns **Official Response from Kristy Martin:** > Hi There! Thank you for the review. If you're experiencing dropped calls, please write down the time/numbers involved and contact our support team so they can tell you why- this is usually related to internet or traffic issues on your network- which we can help troubleshoot and resolve! ### 2. Desktop phone is east to use, smartphone app needs work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about net2phone?** Desktop App is accessible and easy to use **What do you dislike about net2phone?** Smartphone app is unpredictable and does not always work, call quaility poor. **What problems is net2phone solving and how is that benefiting you?** Problem solving has not been very successful, more frustrating **Official Response from Kristy Martin:** > Thanks for the feedback. We understand that the mobile app has it's challenges, such as when you place a call on the cellular network it's very dependent on the signal you're receiving to and from the cell tower. We're working on something in the back end to help remedy this. Please reach out to your CSM (success@net2phone.ca) to discuss being a part of the beta program and get a sneak preview of what we have in store. ### 3. Poor to very good! **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole W. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2020 **What do you like best about net2phone?** The most helpful thing about net2phone has been Mark--the Customer Success Account Manager we have been working with. He has helped to take our account to meet every need we ask for. We are a nonproft orgaanization that dpends on speaking daily with our community members and net2phone is helping to make this possible. I enjoy the option of call recording and that there will be an option for whisper-tone in the future! **What do you dislike about net2phone?** I dislike that I have to delete voicemails one by one and that the browser version occassionally freezes. If there was a software version to download I'm sure it would eliminate many of the issues we have as we mainly use the browser version. **What problems is net2phone solving and how is that benefiting you?** Our system was not set up to fulfill the needs of our customer support organization, and now we have it set up to track the type of inbound and outbound calls we have, turned on call recording, created a phone tree system that actually makes sense with an English and Spanish option, and are looknig into phone options for the rest of our taffers as well. ### 4. We've Been Happy customers, especially during these trying times. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2020 **What do you like best about net2phone?** Customer services is fantastic and they have been a great help during the pandemic. They answer questions in a timely manner and I have been in contact with people in the organization to assist in providing training material to our users. Our rep at Versature is on the ball when dealing with renewals of our contract and goes the extra mile to make sure that our needs have been met. I took on the admin role a little over a year and a half ago and was expecting a steep learning curve on learning the system, but after about an hour of digging through the system, I was pleasantly surprised to the fact that I had pretty much mastered it so that I could carry on with more pressing tasks. I like that in my time here Versature has not once failed, and I can come in the office and never have to worry about Versature being on my radar. Also their support team has been great, when one of our phones died on use we had a replacement delivered to the office by the next day already configured and ready to go, all I had to do was plug it in and wait until is started up. **What do you dislike about net2phone?** No admin access to the hardware makes troubleshooting network issues troublesome at times. Other than that there aren't many complaints if any. **Recommendations to others considering net2phone:** If you want a reliable, no hassle service, this is probably the company to go with. Their costs have been lower than the alternatives that I have looked into. I have not once had any issues with the service or the support. You could shop around, and you might find something cheaper, or something better, but you won't find anything for this price with this much value. **What problems is net2phone solving and how is that benefiting you?** During the pandemic we've been been given perks without asking for them, this has helped our business along to minimize the impact it's had on us. ### 5. Best Internet Phone System for Businesses! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah D. | office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2021 **What do you like best about net2phone?** There are a ton of great features with versature phone systems. You can have multiple business lines and different phone messages (On hold, after hours etc) for each business line. Plus calling phone to phone internally is also awesome. **What do you dislike about net2phone?** The only thing i dislike and since it is over the internet, if the internet is out or really choppy, the phones dont work great. **What problems is net2phone solving and how is that benefiting you?** We solved having really expensive and multiple bills with Bell. All the Benefits i listed above were solved. ### 6. Excellent product offering and support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2021 **What do you like best about net2phone?** Flexible and reliable service for our global operations, Great support always ready to help and accommodate requests and features, **What do you dislike about net2phone?** the name change preferred Versature .... **What problems is net2phone solving and how is that benefiting you?** With Net2phone, we were able to integrate our global operations under one phone system, improving communication and production efficiency. ### 7. Works Good. Lasts a Long Time. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **What do you like best about net2phone?** Easy to set up and forget. We have not needed to revisit the settings since the original install. **What do you dislike about net2phone?** Nothing to dislike! Net2Phone has done everything we have wanted. **What problems is net2phone solving and how is that benefiting you?** Our old system was an unsupported legacy system. Net2Phone brought us up to modern standards. ### 8. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2021 **What do you like best about net2phone?** The staff are always looking to go above and beyond **What do you dislike about net2phone?** follow up on tickets sometimes takes some pressure from the client. would be better if they reached out more. **Recommendations to others considering net2phone:** If you're looking for a dedicated team of members looking to make sure you succeed with your deployment, N2P Canada has the right tools to help you. **What problems is net2phone solving and how is that benefiting you?** Auto Attendant issues, and call forwarding **Official Response from Kristy Martin:** > Hi There! Thank you so much for your review- we value your feedback. I'd love to connect you with a Customer Success Manager to chat about your dislikes so we can help resolve that, and address any Auto Attendant issues you might be experiencing. Please reach out at your convenience to success@net2phone.ca, have a great day! ### 9. Proud Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about net2phone?** Being able to record calls and send sms. **What do you dislike about net2phone?** Not having a feature to send faxes via web app or through app on phone. **Recommendations to others considering net2phone:** I would half to consider each organization on a case by case basis **What problems is net2phone solving and how is that benefiting you?** Company is not showing on outgoing calls. ### 10. OUTSTANDING COMPANY, SUPERIOR TO ANY OTHERS IN THE INDUSTRY! **Rating:** 5.0/5.0 stars **Reviewed by:** Naomi W. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2020 **What do you like best about net2phone?** Customer Service - We are a very large Dermatology practice that had a horrible experience with a different phone vendor prior to switching to Net2Phone. The decision to change vendors was hard for our company and Net2phone because we asked for so many exceptions based upon our bad experience with our other vendor. From the very first encounter through the transition, Net2phone has been exceptional! Lou DiMuzio, the President and Catelyn, the On-boarding specialist, gave us a seamless transition as promised. They ported over 80 lines within a few hours with very few glitches - their communication with our IT team was great and they all worked together to make it happen quickly. We literally did about 30 days worth of planning in less than 3 days and they still executed the change beautifully. We are still fairly new with the system. After my initial training, I was introduced to Sam Weisbuch, our Customer Success Manager. He is beyond amazing! Not matter what time of the day or night I contact him, he always makes himself available. I love that he not only makes changes for me but also teaches me along the way. He has truly made every effort to make us successful and he is a pleasure to work with. In my opinion, customer service makes ALL the difference! You can have the very best company in the world but if you have poor customer service, the value of the company itself isn't properly reflected to the people involved. Net2Phone has outstanding Customer Service and the highest of integrity. When we decided to make the transition, Lou, the President, promised me that he would take care of us and ensure a positive experience and he absolutely kept his word. Net2Phone has relieved a tremendous amount of stress from our business and we will be eternally grateful! Their system is very user friendly and everything can be managed through their portal. I can update extension numbers, check recordings or most anything else right from my cell phone. It's so nice to know if I leave the office without turning my phones over to night service, I can just login to the portal and it's done, that easy. I can have my voicemails sent to my email or cell phone. The possibilities are endless, their technology is very advanced. Thank you Net2phone! **What do you dislike about net2phone?** Nothing, they are exceptional. Great at what they do! **Recommendations to others considering net2phone:** Do it! They are AWESOME! **What problems is net2phone solving and how is that benefiting you?** Time Management - with our past vendor, we spent hours upon hours making small changes such as moving extension numbers. With Net2Phone, I make these changes through the portal in less than 5 minutes. Convenience - It is so nice being able to access voicemails and the portal at anytime for anywhere. I can be on vacation and make changes to my phone system. Support - They offer a wonderful support team and they have great follow up. They're always available if you need them and they are very patient and understanding during the transitional process. ### 11. Seamless VOIP Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2020 **What do you like best about net2phone?** Versature is a robust VOIP service provider, offering cross-platform options for connectivity. Whether I am working remotely or in-office, I can choose the Versature answering rules that suit me best. The mobile call forwarding feature turns my extension into a mobile extension on the go! In-office, I can rely on either the desk handset, or online Sonar application for web-based calls using PC microphone and headphones. **What do you dislike about net2phone?** As of yet, I have no poor experiences with Versature's service offering. Their dedicated customer service team has seamlessly managed any troubleshooting issues quickly and efficiently, and their sales team actions all new action items with minimal turnaround time! **Recommendations to others considering net2phone:** If you are looking at a fully integrated VOIP service, Versature is what you are looking for. They offer comprehensive user bundles, virtual-only users, call forwarding, and services for all business needs. **What problems is net2phone solving and how is that benefiting you?** COVID-19 has greatly impacted our workforce, forcing many to work remotely from their homes. With Versature, our mobile workforce can continue to use their existing office extensions while on the go - be it at home or on the road! The voicemail to text feature comes in incredibly handy for quickly reviewing messages. ### 12. Easy implementation and great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about net2phone?** Easy implementation and great customer service **What do you dislike about net2phone?** All good -except maybe lower fees as those were higher than anticipated. **What problems is net2phone solving and how is that benefiting you?** Using auto attendant to help with call flow ### 13. Unbelievable features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2021 **What do you like best about net2phone?** If you can think it, they can make it happen. **What do you dislike about net2phone?** Academy doesn't have all the answers but Net2Phone is committed to making it better. If you can't find an answer, the phone support is always there. **What problems is net2phone solving and how is that benefiting you?** Lack of automation with our previous phone system. Now we have multiple auto attendants, call queues and have been able to customize phone setting for each user. ### 14. Versature Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey W. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2020 **What do you like best about net2phone?** VOIP system with great customer service. We have recommended Versature to 3 different companies in our building who now currently use their services. Calls are clear and we are satisfied with the company. **What do you dislike about net2phone?** Issues with app receiving calls however remotely working has been a learning process so this is not limited to the experience with Versature. **Recommendations to others considering net2phone:** I had a company call me for a refence from somewhere in BC for Versature. The company is great at customer service and technical help. Prices are fair as well. **What problems is net2phone solving and how is that benefiting you?** Updating our plan to include conference calling has been extremely beneficial to the WFH time. ### 15. Excellent Service and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2020 **What do you like best about net2phone?** They are easy to get a hold of and make any changes to the system. Also the system is very stable and reliable. In the very rare case of issues they will notify us by email when they know of the issue and when its resolved. **What do you dislike about net2phone?** We have not had any problems that have not been fixed right away. Don't really have any dislikes with the services. **Recommendations to others considering net2phone:** I dont think you would be let down by the service or products. **What problems is net2phone solving and how is that benefiting you?** We had an extremely old LAN line system that was constantly breaking down. Moving to an internet based system helped with all those issues. Then when working from home it was extremely helpful during covid. We would have not been able to at all without it. ### 16. Great Customer Service !- Have been with Versature for 10 years ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about net2phone?** Love their platform, great for tracking. **What do you dislike about net2phone?** There are no downsides to using Versature, it has only made communicating with our clients and co-workers easier! **What problems is net2phone solving and how is that benefiting you?** We use the queue feature and find the web platform great for tracking calls. Also like how easy it is taking calls remotely on cell phones via the app when needed. ### 17. Unable to Transfer, calls open on speaker **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2021 **What do you like best about net2phone?** Promptness from the staff Qucik access to customer service **What do you dislike about net2phone?** Nothing --people really helpful and friendly **What problems is net2phone solving and how is that benefiting you?** 1) Unable to transfer calls to another extension, 2) when someone called into the office phone, it didn't ring, was an open line and on speaker. therefore I would heatr someone saying hello rather than a ring tone.. **Official Response from Kristy Martin:** > Hi there! Thank-you very much for the review. We'd love to help you with any issues you might be experiencing, you can reach our support team by dialling 611 from your net2phone device, chat via SONAR, or can email your Customer Success Manager at success@net2phone.ca for some assistance with transferring calls and answering rules. Alternatively we also have an online Academy of self-help tools as well. Have a wonderful day! ### 18. I already did several times **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel D. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2020 **What do you like best about net2phone?** Getting our IVR set was a challenge but they did an amazing work and assisted us every step of the way. Consistent, solid and reliable telephony services. **What do you dislike about net2phone?** Nothing really; we are extremely satisfied with all aspects. **Recommendations to others considering net2phone:** The common error is to downplay our business needs because we think less options means less costs. Plan your wildest scenario and discuss it their specialists. **What problems is net2phone solving and how is that benefiting you?** Telework was made easy and seamless. ### 19. Excellent, Fast and Friendly Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about net2phone?** Gives personal service, don't feel like a number **What do you dislike about net2phone?** Nothing to dislike, always get a fast response and resolution to the issue **What problems is net2phone solving and how is that benefiting you?** Able to work remoely, provide quick service to our clients and track incoming and outgoing calls. **Official Response from Kristy Martin:** > Hi There! Thank you so much for your review- we're happy to hear we are helping your business function remotely. Have a great day! ### 20. Love dealing with Versature **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2020 **What do you like best about net2phone?** Prompt service, price (compared to using Bell), being able to use Sonar and all the features available. **What do you dislike about net2phone?** This is nothing to do with Versature, but a VOIP system is affected by our internet. We use Rogers, If Rogers internet goes down for any length of time we are without phones (unless we can forward it). **Recommendations to others considering net2phone:** Try it - you'll like it **What problems is net2phone solving and how is that benefiting you?** The biggest benefit is cost. We were using Bell and when we switched to Versature a few years ago, the cost of phone service went down by 2/3rds. We can select who we want to answer the phones. We can see call history. ### 21. Versature - Support is immediate and very friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2020 **What do you like best about net2phone?** Support is immediate and very friendly and easy to talk to. **What do you dislike about net2phone?** This is a managed service and I like having a hands on approach to solve issues and configure option without having to call support for the simple things, but like I said it is a managed service and thats what you pay for. **Recommendations to others considering net2phone:** The support, when required is outstanding. I have waited for support from other companies and there has been an 8 hour turn around. This is generally within minutes. **What problems is net2phone solving and how is that benefiting you?** We used to host our own PBX switch and have done away with the costs of ownership including maintenance and managment. ### 22. Anesti's Versature review **Rating:** 4.5/5.0 stars **Reviewed by:** Anesti T. | Senior Recruitment Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2020 **What do you like best about net2phone?** Calling options through Sonar, mobile or wired handset **What do you dislike about net2phone?** Setting up sonar and where to ring is not very intuitive **Recommendations to others considering net2phone:** This is a great product with or without a voip handset. Make calls from anywhere using the mobile app or via laptop. **What problems is net2phone solving and how is that benefiting you?** making business calls from anywhere ### 23. Great service with friendly support **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor K. | Chief Technology Operations , Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2020 **What do you like best about net2phone?** Very reliable and fast to offer services **What do you dislike about net2phone?** I would like more controls over the system more advanced options so that i don't have to call **What problems is net2phone solving and how is that benefiting you?** We leverage them for our IVR and hosted VOIP solution. We save on costs and the system is very flexible ### 24. Great product and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Ally T. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2020 **What do you like best about net2phone?** The service provided is very consistent and comprehensive. Plus, whenever I need customer support there's no wait and no problem! **What do you dislike about net2phone?** Slight lag in the voice, but I'm sure that's just because I'm on another continent. **What problems is net2phone solving and how is that benefiting you?** Intercontinental telephone service. ### 25. Always quick to fix! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2020 **What do you like best about net2phone?** Never any issues but when small hiccoughs happen, we can always count on quick and fast resolutions **What do you dislike about net2phone?** Can’t really think of anything at the moment **Recommendations to others considering net2phone:** I can only keep saying that whenever there are a little hiccoughs a little issues with mostly set up there always quick to reach and quick to fix an address the issues **What problems is net2phone solving and how is that benefiting you?** No problems actually more set up complications that are always quickly resolved when we make changes ### 26. Difficult to find something to be critical of **Rating:** 5.0/5.0 stars **Reviewed by:** William Brent F. | Chair Insurance and Risk Management Committee, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about net2phone?** Friendly, fast service. Great product, fair pricing. Free International calling to anywhere I would call. **What do you dislike about net2phone?** Only improvement would be Improved clarity around rules for free international calling. Like in certain countries cellphones are not covered. **What problems is net2phone solving and how is that benefiting you?** 6 offices, in 3 countries, 20 people working from home, all on the same phone system. All just an internal call away. ### 27. Friendly and Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2020 **What do you like best about net2phone?** Price is affordable and their plans flexible, particulaly during covid **What do you dislike about net2phone?** Nothing really stands out, except for this questionaire. It wants a minimum number of characters. **Recommendations to others considering net2phone:** Cost is considerably lower compared to most telephony vendors, plus youre not paying a US based company. **What problems is net2phone solving and how is that benefiting you?** Flexibility in their rate plan, as we expand and contract our work force ### 28. Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2020 **What do you like best about net2phone?** Great Customer Service - quick replies and solutions available **What do you dislike about net2phone?** sometimes the app can be glitchy - usually it works though **Recommendations to others considering net2phone:** use it - it's great! great customer servie -they are availavle anytime **What problems is net2phone solving and how is that benefiting you?** connecting with candidates and clients - it is helpful having one central phone line for the company ### 29. Very supportive company **Rating:** 5.0/5.0 stars **Reviewed by:** Sara G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2020 **What do you like best about net2phone?** When my business was affected by Covid, the team and Versature quickly helped me turn off lines we wouldn't be using, and even offered a small discount during the pandemic. They went above and beyond. Thanks! **What do you dislike about net2phone?** It would be great if we could call a larger area of the province without long-distance charges, however most of our business is right in Toronto. **What problems is net2phone solving and how is that benefiting you?** We are able to use the app on our phones, and I like that I can see the back end data easily. ### 30. Versature review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2020 **What do you like best about net2phone?** I find that they provide prompt response to issues **What do you dislike about net2phone?** I haven't encountered any issues or dislikes to date **What problems is net2phone solving and how is that benefiting you?** Helpful for creating answering messages and working through a complex phone system ### 31. Customer Service Manager Interaction **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about net2phone?** The interaction and response from Aga was prompt and friendly. **What do you dislike about net2phone?** I had one interaction with a support agent who was abrupt in his tone **What problems is net2phone solving and how is that benefiting you?** No problems, benefits are a quick response to support issues and a reliable service. ### 32. Marcel at Overture **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2020 **What do you like best about net2phone?** The portal is very friendly. Support staff are excellent **What do you dislike about net2phone?** Instability of the desktop app. limitations on phone manufacturers **What problems is net2phone solving and how is that benefiting you?** no need for a desk phone ### 33. Always quick to help when there is an issue. lines are usually clear never an issue **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2020 **What do you like best about net2phone?** Support is always helpful, they like to ensure we are back up and running before things are considered complete. **What do you dislike about net2phone?** Nothing to complain about, they always help, the devices are easy to use and always in stock when we need them replace. **What problems is net2phone solving and how is that benefiting you?** We currently have nothing outstanding with Versature. We like the docusign to renew it's quick and easy ### 34. You get what you pay for **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2020 **What do you like best about net2phone?** When it works, it works. Also, their pricing is unbeatable. **What do you dislike about net2phone?** We've had regularly issues with net2phone. You don't want regular issues with your phone provider. In addition, their support is spotty at best, often either unavailable or unable to get to the bottom of issues. **Recommendations to others considering net2phone:** If you don't need reliability and support, you won't find a cheaper SIP provider. **What problems is net2phone solving and how is that benefiting you?** We have SIP trunks with net2phone, providing a portion of our company's lines, DID's, and IP faxes. ### 35. Great Service and Quality **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | CEO / DIRECTOR DE SOLUCIONES IP, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2020 **What do you like best about net2phone?** Voice Quality and Support, easy set up and configuration **What do you dislike about net2phone?** I will tell that anything of net2phone dislikes me **Recommendations to others considering net2phone:** It has great price , including videoconferencing in all Plans **What problems is net2phone solving and how is that benefiting you?** Remote Working ### 36. Great product and service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2020 **What do you like best about net2phone?** Phone quality and ability to use app on phone **What do you dislike about net2phone?** I would like lower costs, but the product is a good value **Recommendations to others considering net2phone:** Use the help by Versature staff - very quick and helpful **What problems is net2phone solving and how is that benefiting you?** Mobile friendly and clients are happy ### 37. very helpful and easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2020 **What do you like best about net2phone?** how user friendly it is. Great way for the business to communicate. **What do you dislike about net2phone?** the on hold music. uploading music. Not making more options for on hold music. **Recommendations to others considering net2phone:** none **What problems is net2phone solving and how is that benefiting you?** communication. ### 38. Good, Reliable Phone Service **Rating:** 4.0/5.0 stars **Reviewed by:** Terry S. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2019 **What do you like best about net2phone?** Easy to set up User friendly Plug into internet and use Flexibility, can connect phone anywhere there is a internet connection **What do you dislike about net2phone?** Technical Support is not consistent in their experience so your issue is resolved timely. Technical assistance has gotten better over time. **Recommendations to others considering net2phone:** Plan well from the start so you do not miss any needed extensions **What problems is net2phone solving and how is that benefiting you?** A more reliable phone service than the old pbx system we were using ### 39. Make Calls Easily with Net2Phone **Rating:** 4.5/5.0 stars **Reviewed by:** Shem M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2020 **What do you like best about net2phone?** The best thing with Net2Phone is that there is calls which can be made globally, and hence, support the many roles that requires communication. **What do you dislike about net2phone?** I wish the developer of Net2Phone could establish video conferencing with Net2Phone. **Recommendations to others considering net2phone:** Good and viable aid for advanced communications. **What problems is net2phone solving and how is that benefiting you?** The ideas that the developer of Net2Phone had concerns calls, and hence, Net2Phone is there for this purpose. ### 40. Suitable cost saving option for VOIP service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2018 **What do you like best about net2phone?** competitive pricing with good quality of service that meets all requirements **What do you dislike about net2phone?** sometimes there is a lag in connection causing delay, this is specially the case for conference calls and also depends on quality of network and bandwidth **Recommendations to others considering net2phone:** Do a trial run to check network and connection quality this is really important for large number of attendees on a conference call **What problems is net2phone solving and how is that benefiting you?** mostly cost savings with a user friendly tool that meets all our requirements ### 41. Amazing Customer Service & Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Brock M. | Co-Founder / COO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2015 **What do you like best about net2phone?** I like that the phones are easy to use, I like the features to be able to edit the call queue and directories online, I love the voicemail-to-text (via e-mail) and the customer service is awesome. I love that they are a local company (like us) which is nice. **What do you dislike about net2phone?** I really can't say that I dislike anything with this service. Truly they are top notch! **Recommendations to others considering net2phone:** I would recommend to make a list of all the lines you require and all of their access passwords etc so as to not lose track of all of your users. And setup call recording! **What problems is net2phone solving and how is that benefiting you?** The ability to scale is key. We've been able to easily add lines every time we hire a new employee which saves me a lot of headache. ### 42. Best phone platform for any business size **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron D. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2014 **What do you like best about net2phone?** The hosted platform is the easiest to manage and modify. I've enjoyed using it over the past 3 years and the feature set has only grown, with the costs staying the same. Versature recently added Transcribed Voicemail to Email. It's worked pretty well. I can make/take calls from my extension and using the Bria app which can be purchased or paid monthly. I can also have the calls ring simultaneously at my desk and app which I can transfer to other users at my company. Call quality has been stellar and their support have always been helpful. **What do you dislike about net2phone?** I do not have anything bad to say about their service. The minor hiccup with static on the lines have been resolved each time and the ability to manage call queues, wait times, on hold music have been upgraded in their SONAR platform, making management an easy task. **Recommendations to others considering net2phone:** If you are looking for a platform that over performs your expectations, I wouldn't recommend anyone other than Versature. **What problems is net2phone solving and how is that benefiting you?** Our company users can work from home, make/take calls from our office number and even be in a call queue while at different locations. I can have multiple numbers in different cities with a low cost, including fax to email services. I literally solved my cost and service related issues by going with Versature. If I would have found them before signing with Bell 5 years ago, the cost savings would have been tremendous from having a physical infrastructure. ## net2phone Discussions - [What is net2phone Canada used for?](https://www.g2.com/discussions/what-is-net2phone-canada-used-for) - 1 comment - [Is net2phone free?](https://www.g2.com/discussions/is-net2phone-free) - 2 comments - [Is net2phone reliable?](https://www.g2.com/discussions/is-net2phone-reliable) - 4 comments - [View net2phone pricing details and edition comparison](https://www.g2.com/products/net2phone-g2/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+08%3A31%3A41+-0500&secure%5Bsession_id%5D=8319b5e6-4044-4c06-9adc-eb7a348d1884&secure%5Btoken%5D=9b2f0e5431b114c7e86bd260421dd31f2a20cc15dd10c71ad3ff4cc7d775f0b2&format=llm_user) ## net2phone Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## net2phone Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top net2phone Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,378 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,526 reviews)