Neostella Reviews & Product Details

As TorHoerman Law grows in size and case complexity, we needed a staffing partner that could scale with us. We brought on three medical records specialists to start and have doubled that team within a year. Today, we’re expanding through a staggered model that lets us scale efficiently without sacrificing quality.

We’re managing thousands of cases across a wide range of practice areas, including mass tort. Each of those workflows is uniquely complex. That complexity requires people who are not only detail-oriented and quick learners, but who understand the “why” behind the work they’re doing. NeoTalentLab has brought us those people.

"I find it rewarding to contribute to the progress of each case and to see how much clients appreciate our support. Reading through client stories has helped me connect with their experiences on a personal level, and it motivates me to give my best. I’m proud to be part of a team that truly impacts people’s lives"

— Alexandra, Medical Records Requestor

"The leadership at THL is strong and supportive, and I feel encouraged to grow professionally. It’s meaningful to connect with clients and reassure them that they are not forgotten."

— Julietta, Medical Records Requestor

"Working at THL has given me the chance to make a real impact through client interactions. I enjoy helping clients feel acknowledged and valued, especially when they express their gratitude. It’s fulfilling to be part of a team that is committed to excellence and client care."

— Juan Diego, Medical Records Requestor

Whether it’s moving medical records, interacting with clients, or helping us scale responsibly, NeoTalentLab helps us stay focused on what matters most: providing exceptional legal care at scale. Review collected by and hosted on G2.com.

I have no complaints! Getting TalentLab up and running has been pretty easy. Review collected by and hosted on G2.com.

What I like the most about Neodeluxe is the Neostella organization that stands behind it. Everybody from the frontline technical support team through account management, and even up to the CEO are focused on serving client needs with urgency and integrity. Review collected by and hosted on G2.com.

This is not a complaint, just an observation. Many of the tools available in the suite are technical in nature and might require extra handholding from the automations team at Neostella. This is nobody's fault. These are powerful tools that require basic understanding of data and business process.

Having said that, please refer back to what I like best about Neodeluxe. The automation, onboarding, and customer support teams are phenomenal. Review collected by and hosted on G2.com.

We partnered with Neostella to address a major gap in our tech stack—Filevine’s lack of a true local drive and seamless two-way sync. From the very start, Neostella stood out. As soon as I reached out, Branden personally called me that same day, and it was clear we’d found a team that understood the urgency of our needs. Their solution was exactly what we’d been searching for, and we signed up right away.

Since then, I can confidently say Neostella hasn’t just delivered the best solution on the market—they’ve also proven themselves to be one of the most responsive, collaborative, and genuinely supportive vendors we’ve worked with. Every interaction with their team has been easy, professional, and efficient. It’s obvious they care about their clients’ success, not just selling a product.

I look forward to continuing this partnership and watching Neostella grow. Wishing your entire team continued success—thank you for helping us close this critical gap in our operations. Review collected by and hosted on G2.com.

While our overall experience with Neostella has been positive, I want to be candid about one aspect. When we first connected with Neostella, we were sold on the promise of a seamless two-way sync between Filevine and a SharePoint drive—a key reason we moved forward so quickly.

Only later did we find out that, due to technical limitations, the sync wasn’t actually going to be 100% seamless. Had this been communicated more transparently from the outset, I would have managed expectations differently and avoided some initial frustration.

That said, the Neostella team handled this with professionalism: they were responsive, worked closely with us through the challenges, and found effective workarounds that ultimately delivered what we needed. Since those adjustments, the system has performed reliably and their ongoing support has been excellent.

I appreciate a partner who stands by their solution and continues to engage until things work. I’d encourage Neostella to be upfront about any potential limitations in the sales process—it builds trust and sets everyone up for a stronger, long-term partnership. Review collected by and hosted on G2.com.

Working with the team at Neostella has been a great experience from start to finish. We brought them in to help us build out a Power BI solution that could give our leadership clearer visibility into performance across departments. The folks we worked with “just get it.” They quickly understood our goals, adapted to the way we work, and delivered exactly what we needed—on time and without constant re-explaining.

What really stood out was how aligned Neostella was with our expectations. Their team communicated clearly, stayed organized, and brought forward ideas that matched our business needs. The outcome was not only technically sound, but also practical and easy for non-technical users to understand. I’d absolutely recommend Neostella to other firms looking for a reliable, capable partner for data and automation projects. Review collected by and hosted on G2.com.

Nothing notable or negative stands out to me Review collected by and hosted on G2.com.

At Aylstock, Witkin, Kreis & Overholtz, we were cautious about outsourcing. We needed a partner who could uphold the high standards we promise our clients while integrating seamlessly into our fast-paced, high-volume legal environment.

Neostella has exceeded every expectation.

Their team is not only highly skilled and well-trained, but also incredibly engaged, responsive, and invested in our success. From day one, their onboarding process was efficient, their communication clear, and their support outstanding. They asked the right questions, adapted quickly, and brought solutions—not just people—to the table.

The cultural fit was immediate. During our visit to their Medellín office, we were met with genuine hospitality, a strong team dynamic, and a shared commitment to excellence (plus some phenomenal ice cream). It’s clear they’ve built a workplace that values growth, collaboration, and accountability.

If your firm is exploring outsourcing, we strongly recommend Neostella. They’ve become a true extension of our team—and a key part of our continued success. Review collected by and hosted on G2.com.

We have no negative feedback at this time. Review collected by and hosted on G2.com.

The ability to leverage existing solutions and tools and then customize a new solutions around a customers needs. Review collected by and hosted on G2.com.

Not much. They are great to work with. Getting tech support quickly is not easily accomplished. The support/incident ticketing system is slow and often times you are not dealing with the product expert that can resolve your issue. The issues always get resolved but it could be faster and more efficient. Review collected by and hosted on G2.com.

Automation suite and portal are robust and pretty customizable.

Onboarding dev team is responsive and knowledgeable with quick turn around times on issues. Review collected by and hosted on G2.com.

Some limitations on the platform and a good amount of key items are in the long term roadmap. Review collected by and hosted on G2.com.

It is a suite of great easy to use products. Sync, Portal, Data Governance and Advanced Task Management. All the products are fully integrated into Filevine software and Neostella assists with the implementation at every step of the way. These products are built from practical user experience and deliver needed functionality to all levels of your organization. They extend staff productivity and communication to the client in ways we could not provide previously. Neostella provides full support for all their products. This software is used daily throughout the organization. Review collected by and hosted on G2.com.

Frankly there is no real downside. The product is always evolving to add additional features based on end user customer feedback so you know the result will continue to be practical needed functionality Review collected by and hosted on G2.com.

The team listened carefully and took notes while we were doing our Filevine build; they did not attempt to "upsell" but presented their products along with other businesses options while letting us independently decide what worked best for our firm. It is clear in the final days of implementation that notes were taken in meetings over the last year and everything on our "wish list" at the beginning is now comoing to life in our FV build. The method of talk, show, teach is working well to put our FV into our hands but also knowing we have the team at our disposal long after launch.

Overall very responsive to our issues and easy to deal with - great experience. Review collected by and hosted on G2.com.

There was one time we had a demo of another product and I was confused if it was built in, an add on, or another program entirely, but as time when on I came to understand (I think I was not in initial meetings so this was an internal fault).

At one point small groups in a larger group were the only people on certain emails and it would be much more helpful if everyone is in the loop as all the programs and job responsibilities do go off of each other so sometimes what one area didn't know, another did, and how changes can affect everyone - this was cleared up eventually where all attendees were invited to all maters, but earlier may have been better. (Again though not sure if this was an internal cause) Review collected by and hosted on G2.com.

The Neo team are great collaborators and problem solvers. We are working with them to improve on our existing tech infrastructure and develop a number of new solutions. Our law firm has intricate, niche tech needs and Neo has been a competent, solution-oriented partner. Review collected by and hosted on G2.com.

We are having a good experience with Neodeluxe. Review collected by and hosted on G2.com.