--- title: Navan (Formerly TripActions) Reviews meta_title: 'Navan (Formerly TripActions) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 9283 reviews by the users' company size, role or industry to find out how Navan (Formerly TripActions) works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 9283 scale: '5' date_modified: '2026-07-20' parent_category: name: Travel & Expense url: https://www.g2.com/categories/travel-expense --- # Navan (Formerly TripActions) Reviews **Vendor:** Navan **Category:** [Travel Management Software](https://www.g2.com/categories/travel-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 9,283 ## About Navan (Formerly TripActions) Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com. ## Navan (Formerly TripActions) Pros & Cons **What users like:** - Users appreciate the **ease of use** of Navan, noting its intuitive interface and seamless expense management on the go. (1513 reviews) - Users enjoy the **easy booking** process with Navan, allowing direct access to travel arrangements without department delays. (645 reviews) - Users value the **convenience** of Navan, finding booking and expense submitting quick, easy, and efficient. (559 reviews) - Users find Navan's interface **easy to use and navigate** , making travel planning straightforward and efficient. (505 reviews) - Users love the **intuitive interface** of Navan, making booking and expense management remarkably easy and efficient. (444 reviews) - Efficiency (402 reviews) - Users appreciate the **seamless user experience** of Navan, making travel booking quick, easy, and hassle-free. (385 reviews) - Expense Management (360 reviews) - User Interface (333 reviews) - Travel Management (326 reviews) **What users dislike:** - Users often face **booking confusion** with Navan, struggling with unnecessary steps and inappropriate hotel suggestions. (185 reviews) - Users find **limited options** frustrating, particularly for team events and specific travel needs, impacting overall satisfaction. (185 reviews) - Users face **booking issues** with Navan, struggling with excessive steps and trust in the booking process. (179 reviews) - Users face **inflexibility and limited hotel options** in Navan, making last-minute bookings and changes challenging. (169 reviews) - Users face **approval issues** with Navan, experiencing delays and lack of notifications for transaction approvals. (135 reviews) - Users face challenges with **receipt management** , particularly with expense reporting and transaction approvals being cumbersome. (129 reviews) - Expensive (117 reviews) - Pricing Issues (115 reviews) - Poor Customer Support (113 reviews) - Location Issues (109 reviews) ## Navan (Formerly TripActions) Reviews ### 1. User-Friendly Experience with Great Booking Rewards **Rating:** 4.0/5.0 stars **Reviewed by:** Jesica Z. | Travel & Expense Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Navan (Formerly TripActions)?** It’s very user-friendly, and the booking rewards are a great benefit **What do you dislike about Navan (Formerly TripActions)?** That the flight changes do not require admin approval, we can only have one approval for trip proposals and that we can't add a comment if we accept a proposal. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** It gives us more autonomy when managing bookings, and that saves us a lot of time. ### 2. Easy Travel Booking, Needs More Train Options **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan H. | Manager, Internal Onboarding and Solutions Enablement, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Navan (Formerly TripActions)?** I find Navan (Formerly TripActions) pretty easy to use, which makes my business trip bookings smooth. I also appreciate the great discounts available through the platform. It's very helpful that someone else can schedule travel for me if needed. **What do you dislike about Navan (Formerly TripActions)?** I wish there were more options for trains. Some users struggled to set up an alternative person to book their trips. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** I use Navan (Formerly TripActions) for booking business travel. It’s pretty easy to use, offers great discounts, and allows others to schedule travel for me, which is very helpful. ### 3. Fast and convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Julius B. | Nursing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Navan (Formerly TripActions)?** Affordable charges, fast , convenient and excellent customer service from representatives. **What do you dislike about Navan (Formerly TripActions)?** Right on course, let's keep updating the website and mobile apps **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Reduced Long wait or Stress in booking a flight or accommodation ### 4. Effortlessly Simplifies Business Travel **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Navan (Formerly TripActions)?** I like how easy and thorough Navan (Formerly TripActions) is. It takes out the guesswork when it comes to finding hotels, booking any rentals, and booking flights, making everything super easy. It sends updates and things that are coming up, and if I need to change my flight, it makes it super easy. It reduces the time spent literally trying to find the nearest hotel or place by showing everything close to our headquarters office, making it extremely easy. **What do you dislike about Navan (Formerly TripActions)?** nothing **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** I use Navan to take out the guesswork in travel planning, making it super easy to find hotels, book rentals, and flights. It's fast, reduces time spent on logistics, and shows places near our office, enhancing travel efficiency. ### 5. Effortless Setup, Streamlined Expense Management **Rating:** 5.0/5.0 stars **Reviewed by:** Julia T. | (Yahoo / AOL) Senior Client Experience Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Navan (Formerly TripActions)?** I really like how Navan has streamlined our expense and travel reimbursement processes. Submitting expenses and matching them for reimbursement now takes less than five minutes, which is a huge time saver. The platform was recently integrated to absorb our expenses from a sales conference, including our airline tickets, so I don't have to start from scratch. **What do you dislike about Navan (Formerly TripActions)?** N/A **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan makes expense reporting easier by using AI to categorize expenses and verify receipts, saving time on submissions. Creating and matching expense reports is quick, under five minutes. For example, it will flag if the receipt date doesn't match the inputted transaction date, ensuring integrity of the submissions. ### 6. Easy booking **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Navan (Formerly TripActions)?** Booking is easy, and it’s convenient to have everything in one place. **What do you dislike about Navan (Formerly TripActions)?** Unfortunately, promotions offered directly by airlines or hotels can’t be applied in Navan, which often forces us to book outside of Navan. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** We are reducing the risk of bookings made outside policy, and we now have better control and a clearer overview of our costs. ### 7. Easy to Use, Competitively Priced, and Backed by Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Navan (Formerly TripActions)?** Ease of use, competitive pricing, great support **What do you dislike about Navan (Formerly TripActions)?** It doesn’t integrate with Ramp. We’d like our Navan receipts to automatically upload and attach to the matching transaction in Ramp. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** We have a high volume of travel but only two people managing all of that. Navan automates the process so we don't need a large team. ### 8. Effortless Travel Booking with Seamless Personalization **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Associate **Reviewed Date:** February 10, 2026 **What do you like best about Navan (Formerly TripActions)?** I use Navan for all work travel bookings. I enjoy that I can input my rewards information, known traveler number, etc. into Navan and have it instantly applied to my searches and bookings, which saves me the extra steps of inputting this information manually for each booking. Navan's ability to filter or sort search results, specifically by time of day, connecting flights, etc., makes my ability to personalize trips much easier. The initial setup of Navan was very easy; everything is clear and easy to use. **What do you dislike about Navan (Formerly TripActions)?** I really have no complaints, it's been great and super helpful thus far. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan offers a comprehensive list of hotels and flights aligned with my firm's spending policy. It saves time by storing rewards info, making trip personalization easy with flexible sorting features. ### 9. Seamless Travel and Expense Management **Rating:** 5.0/5.0 stars **Reviewed by:** Colby E. **Reviewed Date:** February 10, 2026 **What do you like best about Navan (Formerly TripActions)?** I like that Navan makes booking travel, changing travel, and managing expenses super easy. The best part for me is how simple and seamless the interface is. I can use it from my phone or computer with ease. I also like that it separates what tasks need to be completed in expense management. **What do you dislike about Navan (Formerly TripActions)?** Sometimes the expense platform shows multiple tasks to be completed, but they are all within one expense line. It would be nice to have those aggregated. I also would like to know if an expense is submitted/processed vs pending. It took longer than I expected to get my Navan card for first use. Would have been nice to have an option to get it overnighted. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan makes booking travel, changing travel, and managing expenses super easy. ### 10. Easy Booking & Expense Reports, but VAT and Global Enterprise Support Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Navan (Formerly TripActions)?** Ease of booking travel, ease of submitting expense reports **What do you dislike about Navan (Formerly TripActions)?** Doesn't deal with VAT well. They have been rapidly improving enterprise business capabilities but still not fully there for multinational corporations. Great in the US but rest of world is complicated **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** They continue to add support. They recently added XML receipt capabilities to assist with Mexico compliance. ### 11. Effortless App Experience, But Physical Card Delivery Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** asia b. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Navan (Formerly TripActions)?** Navan was extremely easy to use. I really appreciated the app's layout and how smoothly it functioned. The reminder notifications for submitting receipts were helpful, and I always received quick responses. I used the app every day, and whenever I encountered an issue, it was resolved within seconds. HIGHLY RECOMMENDED APP FOR ALL COMPANIES. **What do you dislike about Navan (Formerly TripActions)?** The most challenging aspect of using Navan has been receiving the physical card. While shipping is outside the company's control, it can be inconvenient for users who need a physical card, since the e-card is not accepted everywhere. I personally experienced a problem when checking in to my hotel with the e-card, and I believe this issue could have been avoided if I had received the physical card beforehand. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan is making it easier to handle business travel expenses by bringing everything together in their app. I find the app extremely helpful! ### 12. Easy to Use! **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecca E. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Navan (Formerly TripActions)?** Submitting receipts for reimbursement has become even easier in the past year; they have AI features that scan the receipt automatically. **What do you dislike about Navan (Formerly TripActions)?** Nothing- I think the product has improved. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Booking travel and reimbursing expenses for food ### 13. Navan Makes Bundling an Entire Trip Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Cesar B. | Office Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Navan (Formerly TripActions)?** I love that Navan has the option to bundle an entire trip. Such an easy app to use. **What do you dislike about Navan (Formerly TripActions)?** There are no disliked parts of Navan. I really enjoy using the app. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** What Navan helps in establishing a simple plan to create a trip program. Very simple to use and easy to plan. ### 14. Effortless Expense Management with Quick Reimbursements **Rating:** 4.5/5.0 stars **Reviewed by:** Keaton P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Navan (Formerly TripActions)?** I like that Navan makes receipt upload and expense details simple. The trip functionality helps a lot by grouping expenses for related business activities. The platform's automation features are impressive, especially with auto-populating trip details, dates, and expense amounts, which streamlines the expense process and boosts efficiency. It's easy to use, and their integration with banks allows for quick reimbursements. Additionally, setting it up was very easy. **What do you dislike about Navan (Formerly TripActions)?** At times, it auto-populates the wrong calendar invite and ties expenses to that. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan simplifies receipt uploads and grouping related business expenses, integrates well with banks for quick reimbursements, and automates trip details for efficient expense processing. ### 15. accountant II **Rating:** 4.0/5.0 stars **Reviewed by:** TRANG T. | accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Navan (Formerly TripActions)?** book trip expense in 1 places and track it easily **What do you dislike about Navan (Formerly TripActions)?** Flight ticket matching price and I can see the flight ticket is cost more than regular **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Expense submission and reimbursement all in 1 app. ### 16. Amazing Service **Rating:** 5.0/5.0 stars **Reviewed by:** Malou C. | Project Engineer/Estimating, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2026 **What do you like best about Navan (Formerly TripActions)?** Navan assists you in every way possible. Whether it’s through the online tools or the help desk, they make sure you get results you’re happy with and the support you need. **What do you dislike about Navan (Formerly TripActions)?** I haven’t had one, and I really hope it stays that way. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** They guide you through the entire process of booking flights or hotels and make sure you’re satisfied with the overall experience. ### 17. Recent Changes to Navan Customer Support are Causing People Trouble **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2026 **What do you like best about Navan (Formerly TripActions)?** It's a travel agency, I've used many, nothing much different in terms of what features Navan provides. **What do you dislike about Navan (Formerly TripActions)?** Customer Service and Support 1) You've outsourced phone support. I cannot stress how much this has changed the experience for the worse for travelers. Long hold times, untrained staff, and unacceptable mistakes or gaps in knowledge are causing big problems for travelers. 2) Profile preferences aren't being observed when bookings are being made online, and then when you call Navan support to fix these mistakes, the staff doesn't know how to address the problems. I'm calling the airlines and hotels directly now to fix things. You have to fix this support problem or everyone is going to request a change in travel agency vendors. 3) No escalation path -- I'm stuck with whoever I get when I call in, and there seems to be no path to a more knowledgeable or helpful person to address the issue. Customer support has become non-existent 4) Long hold times -- I recently had to extend my stay while on travel due to severe weather in the area. I spent over 3 hours on hold on 2 different calls to sort this out. The first representative made me late for work, kept me on hold for almost 2 hours, then didn't save any of her work ... no changes were made?? I had to call back that night after work and straighten all that out all over again with another support representative. You absolutely have to respect people's time better than this. 5) Value add -- right now, there is none. I'm afraid to call Navan support. They cause me huge delays and mess my reservations up now. I'm calling airlines and hotels directly now and cutting Navan out of the loop. Fix this or your stock is heading for the tank. Customer support is really the only thing that sets a travel agency apart IMHO. Right now, I'd take any alternative ... even no travel agency ... that's how bad it has become. Plz help. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** It's not solving any problems, it's causing extra problems actually. ### 18. Navan Makes Work and Personal Travel Planning Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Paula S. | Special Education Teacher/Case Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Navan (Formerly TripActions)?** Navan makes it simple to make travel plans for work and personal. **What do you dislike about Navan (Formerly TripActions)?** So far I have had no issue with Navan. It has functioned well for me **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan make it easy to make travel plans especially for work. ### 19. Always a great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** sarah r. | Practice Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Navan (Formerly TripActions)?** Navan is VERY user friendly! It is also very easy to make changes to existing reservations. **What do you dislike about Navan (Formerly TripActions)?** I do not have any complaints about the service. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** All my hotel and airfare can be booked in one place. ### 20. Ultimate Convenience with Stellar Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Damian M. **Reviewed Date:** February 10, 2026 **What do you like best about Navan (Formerly TripActions)?** I use Navan (Formerly TripActions) for handling both business and personal matters, enjoying the convenience of booking flights, hotels, and vehicle reservations. I find the experience to be amazing. I appreciate the convenience it offers, allowing me to make my own reservations seamlessly. Additionally, their customer service representatives are a big plus for me. They are always available whenever I can't find what I need, making my use of the platform valuable and reliable. **What do you dislike about Navan (Formerly TripActions)?** Maybe the ability to redeem rewards on a gift card other than Amazon. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan (Formerly TripActions) makes it easy to book flights, hotels, and vehicles for business and personal use. It's convenient because I can make my own reservations, and the customer service reps are always available when I can't find what I need. ### 21. Great for Biz and Personal Travel Management, Clunky for Third-Party Bookings **Rating:** 4.5/5.0 stars **Reviewed by:** Laurel T. | Director of Facilities & Administration, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Navan (Formerly TripActions)?** Navan allows for planning all your travel in one place. Making changes to your travel is quite easy to do and if you want to extend your travel for personal reason you can add to your business travel booking and make a separate payment. **What do you dislike about Navan (Formerly TripActions)?** Our firm books travel on behalf of our clients, candidates and other consultants who are not firm employees and this action is often clunky, and it becomes difficult to find the guest to book travel again. Customer support for basic questions via chat is simple however when travel is more complicated the chat feature takes way too long. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan helps us bill our clients efficiently for case related travel as the majority of the travel charges are all in one report. The set up of the system also allows for detail fields like purpose of travel and bill to case numbers. ### 22. Very timely and accurate **Rating:** 4.5/5.0 stars **Reviewed by:** Robert H. | Field service solutions technician, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Navan (Formerly TripActions)?** I can call in and easily change my reservations if I have an issue **What do you dislike about Navan (Formerly TripActions)?** Go back to turning in rewards for Amazon purchases **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Saves me a lot of time. I am all about time management ### 23. Simple to use and very flexible platform **Rating:** 4.5/5.0 stars **Reviewed by:** Gerardo A. | Buy-side Senior Equity Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Navan (Formerly TripActions)?** It is a very simple platform to use and, at the same time, flexible. **What do you dislike about Navan (Formerly TripActions)?** I have nothing negative to say about the application. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** It is very easy to use for booking flights and hotels especially. ### 24. Super User-Friendly for Mid to Large Companies **Rating:** 4.0/5.0 stars **Reviewed by:** Kajal J. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Navan (Formerly TripActions)?** I find Navan super user-friendly, which is particularly beneficial for mid-size and large companies. It also makes the initial setup very easy, which is a huge plus for my company. **What do you dislike about Navan (Formerly TripActions)?** Nothing as such **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan simplifies the complexity of finding cheaper flights and hotels worldwide. It's super user-friendly and great for mid-size and large companies. ### 25. Super Easy, Intuitive Expense Management **Rating:** 5.0/5.0 stars **Reviewed by:** Simone B. | Marketing and Events Specialist, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2026 **What do you like best about Navan (Formerly TripActions)?** Super easy to use for expense management. It’s intuitive, straightforward, and keeps the process simple. **What do you dislike about Navan (Formerly TripActions)?** nothing comes to mind, it was easy. maybe the charges staying for so long for hotel holds? **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** it helps us with expenses for travel and business expenses, makes the process quick and easy. ### 26. Great for multiple bookings **Rating:** 4.5/5.0 stars **Reviewed by:** Mica B. | Regional Leader of Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2020 **What do you like best about Navan (Formerly TripActions)?** Great way to book multiple trips and give them each a name so they don’t get confused for each trip **What do you dislike about Navan (Formerly TripActions)?** Last minute changes have to be done through site and not at the airport **Recommendations to others considering Navan (Formerly TripActions):** Good platform for large company- keeps trips organized from a field level user **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Multiple trips with flights, hotels and cars, all organized by trip ### 27. Perfect Travel Companion, Easy and Rewarding **Rating:** 5.0/5.0 stars **Reviewed by:** Douglas M. | Emissions Technician **Reviewed Date:** February 10, 2026 **What do you like best about Navan (Formerly TripActions)?** I travel for work and use Navan for everything related to travel, including air travel, hotels, and rental cars. Everything is at my fingertips, and I can easily see my trips. I've found them to be super great, with no trouble at all. I think everything works great, and I haven't had any issues. They allow me to input my loyalty cards, and it is absolutely easy to use. Plus, I love that I can earn rewards with them. **What do you dislike about Navan (Formerly TripActions)?** I wish I could earn more or better rewards using them. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** I use Navan (Formerly TripActions) for work travel, and it's super easy to use with everything at my fingertips. I love tracking my trips, earning rewards, and it's great that I can input my loyalty cards. ### 28. Seamless Corporate Booking Experience with Navan **Rating:** 4.5/5.0 stars **Reviewed by:** Brett C. **Reviewed Date:** February 10, 2026 **What do you like best about Navan (Formerly TripActions)?** I like how Navan makes corporate bookings seamless and easy, with everything in one spot. It's convenient to have everything connected through one itinerary, which allows for booking flights, accommodation, and rental cars in one location without having to switch between different platforms. This ease of use is particularly beneficial for managing all our corporate bookings in one place. **What do you dislike about Navan (Formerly TripActions)?** Sometimes, the processing fee of the transaction is charged per property or per booking type, which can be annoying. If I make an error and miss adding something to the trip, I get charged extra every time I make a transaction. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** I use Navan for seamless corporate bookings, allowing for easy approvals and connecting everything in one spot with one itinerary, eliminating the need to switch platforms. ### 29. Effortless Expense Management with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa V. **Reviewed Date:** December 22, 2025 **What do you like best about Navan (Formerly TripActions)?** I think Navan helps kind of automate and streamline the process of getting expenses reimbursed by the company. I appreciate how Navan helps consolidate all of my bulk transactions, like my parking passes. It's really easy to upload multiple receipts at once, and Navan auto-populates the form for me, sends it to my HR team for approval, and I see the money reimbursed in my next paycheck. In the past, other software never had that auto-populate function, and I had to upload one by one and double-check everything. I have so much trust in Navan and love how I can just upload and go. The initial setup was very easy, which was a pleasant experience. **What do you dislike about Navan (Formerly TripActions)?** I tried using Navan with Outlook to auto-create expense forms from email receipts, but it didn't quite work, so I had to manually fill out the forms in the portal, which was a little inconvenient. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** I use Navan to automate and streamline employee expense reimbursements and travel bookings. It consolidates my bulk transactions, making it easy to upload receipts, auto-populate forms, and send them for approval. This saves me from manually submitting paperwork and checking accuracy. ### 30. User-Friendly but Needs Pricing Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Gillian L. | Partner Marketing Specialist **Reviewed Date:** February 10, 2026 **What do you like best about Navan (Formerly TripActions)?** I like how Navan is user friendly and it keeps my bookings organized. I'm able to see my various trips and the lodging and flights in the same area. **What do you dislike about Navan (Formerly TripActions)?** I feel like it would be nice to have discounts or be able to compete with other pricing. It's also a little hard to figure out how to use the benefits. There was a time where Navan wasn't letting me book a flight because it was 'full' but it wasn't a true full flight. The setback was that Navan wasn't telling me which flight it was. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan helps me find various pricing for flights and hotel stays, and I like how it's user-friendly, keeping my bookings organized and showing all my trips, lodging, and flights together. ### 31. Effortless Business Travel Management **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia F. **Reviewed Date:** February 10, 2026 **What do you like best about Navan (Formerly TripActions)?** I love how easy Navan (Formerly TripActions) is to use for business travel. I appreciate the convenience of plugging in an address to find nearby hotels, and I love getting as close as possible so I can walk. It's great how straightforward it is to add a car, hotel, flight, etc., to each trip, and how each trip is organized so well. I also like how it integrates with Google Calendar, making planning even more seamless. Plus, the initial setup was very easy, which made getting started a breeze. **What do you dislike about Navan (Formerly TripActions)?** Nothing! **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan (Formerly TripActions) helped with flight cancellations by providing refunds and rebooking. It's easy to use, allowing me to easily find nearby hotels and organize travel details. I like how it integrates with Google Calendar. ### 32. Time Saver with Seamless Travel Management **Rating:** 5.0/5.0 stars **Reviewed by:** Sam D. | Senior Associate ESG Partnerships **Reviewed Date:** February 10, 2026 **What do you like best about Navan (Formerly TripActions)?** I like how Navan (Formerly TripActions) collects all travel plans and documents in one place and saves me a lot of time on expenses. I appreciate the ease of submitted expenses and the simplicity of searching and comparing flights and hotels. The amount of time it frees up allows me to focus on my job instead of spending half a day manually inputting into a spreadsheet. I also found the initial setup to be very easy. **What do you dislike about Navan (Formerly TripActions)?** Nothing much! It's useful and easy to use **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan keeps all travel plans and documents in one place, saving me a lot of time on expenses. The ease of submitting expenses and searching for flights/hotels frees up time, allowing me to focus on my job instead of manual tasks. ### 33. Bad Experience :( **Rating:** 0.0/5.0 stars **Reviewed by:** Vinod S. | Senior Customer support engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Navan (Formerly TripActions)?** Nothing about it is user-friendly. When I booked the flight, the seats showed as confirmed, but they were never actually confirmed. **What do you dislike about Navan (Formerly TripActions)?** Almost everything about the experience was really bad. I lost $148 because I paid to book an extra-legroom aisle seat, but I ended up with a window seat instead, with very little legroom, because Lufthansa never confirmed that seat for me. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** They never solved any of my problems. Customer care promised that I would get what I booked, but I never received it. ### 34. Efficient Booking with Transparent Pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Meghana M. | Architect **Reviewed Date:** February 10, 2026 **What do you like best about Navan (Formerly TripActions)?** I like using Navan for booking corporate flights and hotels. It offers cheaper flights and easy access to all available hotels, which saves me time. I appreciate the best flights and hotel options it suggests, especially because it shows the fare including a breakdown and recommends the best hotels based on where my coworkers have booked. As a standalone app, Navan is the best for corporate travel management. The initial setup was also very easy, rating 8 out of 10 on the ease scale. **What do you dislike about Navan (Formerly TripActions)?** I think Navan could improve by showing the cheapest fares more consistently. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan provides cheaper flights, clear details, and easy access to available hotels. It also shows fare prices with breakdowns and suggests the best hotels based on coworkers' bookings. ### 35. Outstanding Support from Our Global Account Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Navan (Formerly TripActions)?** I really appreciate the support I receive from my global account manager. Without him, we would have switched to a different vendor. **What do you dislike about Navan (Formerly TripActions)?** Deadlines. Navan needs to do a better job with deadlines, because clients are expecting responses that may never arrive. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** The introduction of new currencies is making my life easier. ### 36. Incredible Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Navan (Formerly TripActions)?** Their customer service team is incredible! They helped me while I was on my way to the airport. **What do you dislike about Navan (Formerly TripActions)?** Not that I can think of. They are great! I like the AI added components for easier expense submissions **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** We have a great employee benefit at Carta that allows me to get reimbursed for any book purchases and TripActions makes it incredibly simple for me to ensure I get reimbursed quickly. ### 37. Easy to Use From Day One, With Helpful Receipt Reminders **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy T. | Sales Representee, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Navan (Formerly TripActions)?** The app it self, it was very easy to understand from the first day. I did not have any trouble during my trip to send expenses, and when I needed to upload the receipts, it would send reminders. **What do you dislike about Navan (Formerly TripActions)?** It needs to recognize more locations when it comes to food and shopping. Some of the restaurants would have issues with not knowing it was a restaurant, so i had to upload the receipt **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Spending my budget for the day and mapping my locations that I have visited ### 38. Effortless Travel Management for Large Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Marilou D. | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Navan (Formerly TripActions)?** I find Navan easy to navigate, which makes it simple for me to book travel for my team and handle changes like modifying flights. **What do you dislike about Navan (Formerly TripActions)?** not applicable **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan simplifies credit card authorization forms and makes it easy to navigate and book travel for my team, including finding ways to change flights. ### 39. Easy to Use and Navigate, but Trip Changes Can Be Tricky **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Navan (Formerly TripActions)?** The software is easy to use and simple to navigate. **What do you dislike about Navan (Formerly TripActions)?** I sometimes have issues if I need to cancel or change a trip's details. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan is helping with time management because I no longer have to spend a great deal of time setting up all the details of my trips. ### 40. User-Friendly Platform That’s Easy to Navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Kristi K. | Senior Executive Assistant to Chief Executive Officer, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Navan (Formerly TripActions)?** I enjoy navigate the platform as it seems its user friendly **What do you dislike about Navan (Formerly TripActions)?** I dislike talking to agents as they are always helping multiple people at once and you never feel like a priority and its very slow **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Options on flights are getting better. I do feel like sometimes pricing on Navan is higher than other 3rd parties ### 41. One-Stop Travel Solution with Easy Booking **Rating:** 5.0/5.0 stars **Reviewed by:** Johnny B. **Reviewed Date:** February 10, 2026 **What do you like best about Navan (Formerly TripActions)?** I like that Navan is a one-stop for travel and accommodations, making it very easy to book. It keeps my rewards on file, so I don't have to search for them when I book hotels and companies to earn points. Navan prevents me from bouncing around websites looking for the best pricing and availability. The initial setup was very simple, quick, and easy. **What do you dislike about Navan (Formerly TripActions)?** I think it would be nice if Navan offered upgrades or perks for bookings and travel. I also feel that they could potentially improve by offering booking options for restaurants or food orders. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Navan prevents me from bouncing around websites for best pricing and availability. It's a one-stop for travel, keeps my rewards on file, and makes booking easy. ### 42. Terribly Designed Invoices and Missing Local Formats **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Navan (Formerly TripActions)?** There is no upside. I prefer using direct websites. The tools is mandated by our HQ. **What do you dislike about Navan (Formerly TripActions)?** The invoices are terribly designed, and they’re often not available in local formats. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** It provides global reporting but anything else should be managed outside as rates are not good. ### 43. Expensing made very simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Navan (Formerly TripActions)?** No new things in particular - the auto-approval feature remains the top feature that I like **What do you dislike about Navan (Formerly TripActions)?** Navigation remains the same also. There are some clear changes that have improved the UX but further improvements could still be made. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** As mentioned in the previous page, expensing invoices and reimbursement of monies is made efficient and easy to use. As a result I am much more productive with work. ### 44. Streamlined Travel Bookings with Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie K. **Reviewed Date:** February 12, 2026 **What do you like best about Navan (Formerly TripActions)?** I really like that Navan helps me book travel within the policies set by my company and makes the approval process automatic and transparent. I also appreciate the option to upgrade my flights using my personal credit card, which allows me to travel more comfortably if needed. Additionally, the initial setup of Navan was easy, and I find it particularly useful for booking business travel, especially flights and hotels. I'm impressed enough to rate it a 10 in terms of recommending it to a friend or colleague. **What do you dislike about Navan (Formerly TripActions)?** I wish there were more special negotiated rates that unlock more nicer or better flights or hotels. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** I use Navan to book travel within company policies, making the approval process automatic and transparent. ### 45. President **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2025 **What do you like best about Navan (Formerly TripActions)?** Not a lot. They are a hard company to work with. I’m an executive and find myself often struggling to managed approvals and managing my teams data. What’s more, my EA lives in Navan and is always struggling with their systems and support. Changing any travel is a challenge **What do you dislike about Navan (Formerly TripActions)?** Their support is unacceptable. And recently we had a security breach that went all the way up to their senior IT managers. It took an escalation to finally get real answers and understanding of the breach. It took nearly three weeks to get any resolution or clarity around what happened. And here I am three weeks later without a travel credit card and it took two weeks to reactivate my profile and account - a real challenge given I was leaving on for two weeks to Europe on business travel wheee I had to use my personal credit card because Navan could not get me one for over three weeks. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** No problems solving. They are managing all of our travel from credit cards to spend management to bookings and logistics. ### 46. Clear Transaction Visibility and Helpful AI Admin Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Navan (Formerly TripActions)?** I like how I can see each transaction and the AI feature for admin. I used to copy and paste multiple times but now it automatically comes up **What do you dislike about Navan (Formerly TripActions)?** The system itself as it lags a lot and fails to reload from time to time **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** I am not sure ### 47. User-Friendly Platform That Makes Booking Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Navan (Formerly TripActions)?** I love how user friendly the platform is. **What do you dislike about Navan (Formerly TripActions)?** I don't like how not all flight options pop up. I will have colleagues send me exact flights they see on their side and they don't always show up on Navan. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** It makes booking company travel easy ### 48. One-Stop Shop for Easy Reservations and Reimbursements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Navan (Formerly TripActions)?** It’s a one-stop shop that makes reservations and reimbursements easy to handle. **What do you dislike about Navan (Formerly TripActions)?** I can’t think of anything specific to add right now. We’ve been using it for five years. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** I like that I don’t have to fill out an Excel spreadsheet just to get reimbursed. ### 49. Good Travel Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** gopikrishnan a. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2025 **What do you like best about Navan (Formerly TripActions)?** Navan helps for expense card management for business Trip Flight , Train , Hotel Booking **What do you dislike about Navan (Formerly TripActions)?** Need to Improve UI Need Improve AI features **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** Helping For BusinessTravel Bookings ### 50. Great Visibility and Easy Expense Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Navan (Formerly TripActions)?** The visibility. Expenses are way easier to navigate. Uploading and it reads the info **What do you dislike about Navan (Formerly TripActions)?** Sometimes the rooms we want do not show. A lot of times its cheaper to book outside Navan. **What problems is Navan (Formerly TripActions) solving and how is that benefiting you?** We are able to send bookings for approval. Our old system they didnt approve it first. ## Navan (Formerly TripActions) Discussions - [Can we use Trip action to track mobility?](https://www.g2.com/discussions/15669-can-we-use-trip-action-to-track-mobility) - 4 comments, 2 upvotes - [Does anyone integrate Trip Actions with the Tallie expense software?](https://www.g2.com/discussions/15600-does-anyone-integrate-trip-actions-with-the-tallie-expense-software) - 1 comment, 2 upvotes - [What is the best day to book a flight?](https://www.g2.com/discussions/what-is-the-best-day-to-book-a-flight) - 1 comment, 1 upvote - [I book international travel by hosting fitness retreats.](https://www.g2.com/discussions/i-book-international-travel-by-hosting-fitness-retreats) - 3 comments, 1 upvote - [How do I book travel within a 7 day period so I’m not out of policy?](https://www.g2.com/discussions/52119-how-do-i-book-travel-within-a-7-day-period-so-i-m-not-out-of-policy) - 1 comment, 1 upvote - [View Navan (Formerly TripActions) pricing details and edition comparison](https://www.g2.com/products/navan-formerly-tripactions/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+12%3A53%3A54+-0500&secure%5Bsession_id%5D=ce1193c4-fa72-4c4a-ac65-a8126c94c15a&secure%5Btoken%5D=b91e28ed99f7ef1d1fae168482a4f28d3b98725512eb9621d37bbfa76e83bd47&format=llm_user) ## Navan (Formerly TripActions) Integrations - 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Bank / Credit Card Integration - Smart Categorization - Digital Receipt Management - Employee Reimbursement - Currency Conversions - Credit Card Integration **Setup** - Vehicles - Employees - Travel Types - Locations **Setup** - Approvals - Alignment **Expense Reporting** - Expense Automation - Integration - Compliance - Mobile Functionality **Card Management** - Card Types - Card Controls - Card Personalization - Configuration - Fulfillment - Replacement **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Travel Management** - Ease of Booking - Itinerary Management - Trip Notifications - Advanced Integrations **Tracking** - Mileage - Logs - Automation **Performance** - KPIs - Benchmarks - Forecasting - Savings **Approval ** - Rules - Workflows - Submit **Controls** - Tokenization - Security - Card Networks - Integration - Testing - APIs **Reimbursement** - Reimbursement - Expenses - Workflows **Payment Cards** - One-time Virtual - Recurring Virtual - Physical **AI - Travel Management** - Personalization - Predictive Analytics - Cost Savings - Efficiency - Real-Time Assistance **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Reporting** - Real time - Multiple Views - Export - Budgets **Platform - Mileage Tracking** - Reporting - Customer Support **Agentic AI - Travel Management** - Autonomous Task Execution - Proactive Assistance **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Payments** - Recurring - Employee Reimbursements - ACH **Agentic AI - Mileage Tracking** - Autonomous Task Execution - Adaptive Learning **Employee Risk Management** - Emergency Assistance Integration - Policy Enforcement & Compliance - Traveler Tracking - Risk Alerts & Safety Notifications **Mobile** - Receipt Capture - Mileage Tracking - Travel Itinerary and Flight Status Updates **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow **Fraud & Risk Management** - Notifications - Unique Cards - Controls **Sustainability & Reporting** - Sustainability Reporting - Green Travel Recommendations - Carbon Emissions Tracking **Administration** - PCI Regulation Compliant **Agentic AI - Spend Management** - Proactive Assistance **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support ## Top Navan (Formerly TripActions) Alternatives - [Rydoo](https://www.g2.com/products/rydoo/reviews) - 4.4/5.0 (719 reviews) - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) - 4.8/5.0 (2,453 reviews) - [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) - 4.6/5.0 (1,992 reviews)