--- title: Monster VoIP Reviews meta_title: 'Monster VoIP Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 35 reviews by the users' company size, role or industry to find out how Monster VoIP works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 35 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Monster VoIP Reviews **Vendor:** Monster VoIP **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 35 ## About Monster VoIP Say goodbye to complex business phone systems Give your business the phone system it needs to thrive with feature-rich business phone solutions. Whether you’re a small business looking for a powerful phone system or a larger company looking to scale — Monster VoIP has you covered. A feature-rich business phone system: Give your company the calling functionality, agility, and support it needs to excel in the digital age with Monster VoIP's powerful cloud PBX system. Simplify your business phone solution with Monster VoIP. Discover best-in-class solutions that support your business, its people, and its processes. Book a meeting today to explore your options. Monster VoIP offers fully hosted Enterprise Phone Systems that include Mobilty, SMS, Screen Sharing, Click2Call and CRM Integrations. ## Monster VoIP Reviews ### 1. Monster Voip Review **Rating:** 3.0/5.0 stars **Reviewed by:** Engr Aijaz Ali K. | Project Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Monster VoIP?** Monster Voip helps my business to grow by meeting with my team with strong solutions for business. I like its very good PBX & strong video conferencing with all needs. **What do you dislike about Monster VoIP?** If new customer signup he must wait at least one day for activation of his account, and some tools are still not very good like video conferencing calls still not best quality . **What problems is Monster VoIP solving and how is that benefiting you?** Monster VoIP solves problems related to my business, I create the digital transformation of my business m I contact my team through the contact center.it helps me to get results from my team. ### 2. Wonderful Service once it is setup but can take forever to get it setup. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2020 **What do you like best about Monster VoIP?** Quality service. Little to no issues during use of service. **What do you dislike about Monster VoIP?** Services and features are all manual setup by MonsterVoip and not automatic. This can make setup and use of services and features take forever. I believe that since the service is not automatic setup this can and has hindered the ability to accurately show this to fellow clients since many prefer to be able to use the service in a fairly quick turn around due to business needs. **Recommendations to others considering Monster VoIP:** If you don't need fast setup time and you willing to wait more then one business day and possibly longer if it is the weekend then you may be fine possibly. I would suggest speeding up the response time of your employees when responding to issues as well as following up on a issues. Had numerous issues that were never resolved by employees which is unacceptable. **What problems is Monster VoIP solving and how is that benefiting you?** Honestly not much as I mainly obtained MonsterVoIP service to be able to suggest it to fellow clients but the setup time wasn't sufficient enough to do so. Also the ability to request a number with no features attached is also not available which has also hindered a lot of potential suggested clients. ### 3. The mobile app seems to drop calls frequently **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Monster VoIP?** I like the ability of being able to be mobile in today's times as we have been sent home twice to work now and we can still have the office phone calls as usual **What do you dislike about Monster VoIP?** Not a fan of having to use the web app with headphones due to my mobile app dropping calls more times than not **Recommendations to others considering Monster VoIP:** Make sure you have someone in your company that can trouble shoot **What problems is Monster VoIP solving and how is that benefiting you?** Being able to work from home, being able to network and not miss a beat at the office, and handling the pandemic as if it were business as usual ### 4. Not pleased. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2020 **What do you like best about Monster VoIP?** Liked the idea that Monster Voip would have been able to provide an online experience a multiple portals to provide convenient communication. **What do you dislike about Monster VoIP?** Technically, the first experience we had with Monster Voip was not a pleasant one as we lost internet and phones for about an hour which as a small business is not what you want out a phone provider. We therefore decided to go in another direction as the company was also not local to us. **What problems is Monster VoIP solving and how is that benefiting you?** We attempted to streamline our phone service, but after having the experience we did, we went in another direction. ## Monster VoIP Discussions - [Would it be possible to add a voicemail transfer button? Is it also possible to add "retrieve call"](https://www.g2.com/discussions/33933-would-it-be-possible-to-add-a-voicemail-transfer-button-is-it-also-possible-to-add-retrieve-call) - 1 comment, 1 upvote - [View Monster VoIP pricing details and edition comparison](https://www.g2.com/products/monster-voip/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+07%3A26%3A20+-0500&secure%5Bsession_id%5D=5f930c97-3f61-43db-9c8f-9b81728f5af6&secure%5Btoken%5D=3c611a8a6cae765e6fc7532c55ad3b208ab90c890569bb76488aced1da5ce757&format=llm_user) ## Monster VoIP Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Monster VoIP Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - 4.3/5.0 (477 reviews)