Dynamics 365 Sales Reviews & Product Details

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application. With Microsoft Dynamics CRM, you get powerful CRM software delivered on cloud, hosted or on premises. Our CRM Online service providing instant-on anywhere access, predictable pay-as-you-go pricing, and a financially backed service level agreement (SLA).

Seller

Microsoft

Discussions

Dynamics 365 Sales Community

Solution Type

All-in-One

Overview by

Kyle Teegarden

Pricing

Pricing provided by Microsoft Dynamics 365 Sales.

Dynamics 365 Plan

$210

/month per user

Customer Engagement Plan

$115

/month per user

View More Pricing Information

Top-Rated Alternatives

Salesforce Sales Cloud

View All Alternatives

User Insights

Average based on 1624 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

Dynamics 365 Sales Integrations

(12)

Integration information sourced from real user reviews.

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Rebecca B.

International Marketing Manager

Mid-Market (51-1000 emp.)

9/30/2025

"A powerful CRM with great features"

4/5

What do you like best about Dynamics 365 Sales?

I primarily use Dynamics 365 CRM for managing our partner accreditations and reviewing their history with us as customers. It’s incredibly helpful to have all of that information in one place, making it easy to track interactions, keep records up to date, and ensure we’re supporting our partners effectively. The reporting tools and integration with Microsoft apps are a real plus, and they make collaboration much smoother. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

The only drawback is that the system can sometimes feel a bit clunky - certain tasks take more steps than expected, and the interface isn’t always the most intuitive, especially as we have added some bespoke fields to the system to make it work for us. However, once you get used to it, the benefits of having a centralized, reliable CRM far outweigh those minor frustrations. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

It gives us a single, reliable place to manage partner accreditations, customer history, and interactions. Before, this information was spread across spreadsheets, emails, and different systems, which made it hard to keep track of details or see the bigger picture.

Now I can quickly check a partner’s full history with us, monitor their accreditation status, and make sure nothing falls through the cracks. Having everything centralized not only saves time but also improves accuracy and ensures we can deliver a more consistent and professional experience to our partners and customers. Review collected by and hosted on G2.com.

Kris H.

Senior Manager - Latin America & the Caribbean

Information Technology and Services

Mid-Market (51-1000 emp.)

4/21/2026

"Dynamics’ Seamless Integration with Office, Teams, Outlook, and Power BI"

4.5/5

What do you like best about Dynamics 365 Sales?

I like how Dynamics works closely with Office, Teams, and Outlook, as well as Power BI. The integration between these tools makes it easier for me to keep everything connected and work more smoothly. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

I feel that some of the newer solutions are more agile and make it easier to process expenses through collaborative workflows. Review collected by and hosted on G2.com.

William W.

President

Small-Business (50 or fewer emp.)

4/28/2026

"Seamless Integration with Microsoft Products"

4.5/5

What do you like best about Dynamics 365 Sales?

Integration with other Microsoft Products /Ease of use/quick access to information. Lower expense than Salesforce. One group for ideas/ information online. Have not tried Ai Features much Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Integration to other non-Microsoft Produucts Review collected by and hosted on G2.com.

Verified User in Writing and Editing

Mid-Market (51-1000 emp.)

3/12/2026

"AI-Driven Insights and Seamless CRM That Helps Close Deals Faster"

4.5/5

What do you like best about Dynamics 365 Sales?

What I like most about Dynamics 365 Sales is the way it brings together AI-driven insights and seamless CRM tools, helping sales teams build stronger customer relationships and close deals faster. The predictive analytics, automation, and integration with Microsoft 365 also make it a powerful platform for modern selling. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Dynamics 365 Sales has a lot of strengths, but it’s not without its pain points. Here are some of the most common dislikes that sales teams and managers mention: Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

Dynamics 365 Sales is built to tackle some of the biggest pain points in modern selling, such as disorganized lead tracking, limited pipeline visibility, and a lack of personalized customer engagement. By addressing these issues, it helps sales teams work more efficiently, close deals faster, and deliver a better overall customer experience. Review collected by and hosted on G2.com.

Bhupendra W.

Center Manager

Mid-Market (51-1000 emp.)

2/20/2026

"User-Friendly with Regional Language Needs"

4/5

What do you like best about Dynamics 365 Sales?

I enjoy the work with Dynamics 365 Sales, finding it simple to use, which makes it easy for users like me to access. It also promises a better future compared to other software. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

I find the lack of multi-language support problematic, which makes it difficult for people in different regions to use Dynamics 365 Sales effectively. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing

Mid-Market (51-1000 emp.)

2/5/2026

"Flexible modules, but complex role hierarchy and module connections"

3.5/5

What do you like best about Dynamics 365 Sales?

MS Dynamics has a wide range of modules, and our company can modify these modules to fit our specific business use cases. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

There are too many options, and it’s a bit hard to connect everything between the different modules. It’s also difficult to set up and understand the hierarchy of user roles. Especially the financial module feels complicated, but that’s okay—finance is difficult everywhere. Review collected by and hosted on G2.com.

Jonathan B.

Head Of Marketing

Mid-Market (51-1000 emp.)

6/25/2026

"AI-Powered Meeting Tracking with Strong Audience Segmentation"

4/5

What do you like best about Dynamics 365 Sales?

- AI functionality for tracking meetings

- Advanced segmentations of audiences

- Mobile functionality Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

The UX looks a little dated and could be prettier Review collected by and hosted on G2.com.

Angad Singh S.

11/4/2025

"Great Automation, Needs UI Improvement"

4/5

What do you like best about Dynamics 365 Sales?

I find Dynamics 365 Sales extremely helpful for tracking leads and enhancing efficiency and effectiveness in sales performance. I appreciate how it addresses my previous issues with poor follow-ups, ensuring no opportunities are missed. The automation of repetitive tasks significantly enhances productivity, allowing me to focus on more critical sales activities. Furthermore, I value the integration with Microsoft Teams and Outlook, which facilitates seamless sharing of notes among sales representatives. Even though the initial setup wasn't straightforward, I am grateful for Microsoft's guided tips that eased the learning curve significantly. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

I find the User Interface (UI) of Dynamics 365 Sales to be slow and cluttered at times, which can make the experience overwhelming. Review collected by and hosted on G2.com.

David G.

Owner

Small-Business (50 or fewer emp.)

10/6/2025

"Dynamics 365 Sales — user review (2025)"

2.5/5

What do you like best about Dynamics 365 Sales?

What worked well:

I run on Microsoft 365 (Outlook + Teams), and Dynamics 365 Sales felt like home. The Teams dialer inside Sales Hub lets my reps call from the CRM and get real-time transcripts/action items saved to the record—zero copy/paste busywork.

The Sales Accelerator sequences gave us a clean, prioritized worklist, so newer reps stopped guessing the “next touch.”

On top, the AI layer—predictive lead/opportunity scoring and Copilot for Sales in Outlook/Teams—actually helped triage and draft follow-ups faster.

Where it stumbled:

The setup still isn’t “flip a switch.” You’ll spend time on server-side sync, security roles, and CI settings—worth it, but plan for an admin sprint.

Licensing is powerful but confusing (Professional vs. Enterprise vs. Premium + Copilot add-on). Budget carefully; Premium’s AI is great, but only if you’ll use forecasting/scoring at scale.

Bottom line:

If you live in Microsoft 365 and want calling + transcripts inside the CRM plus pragmatic AI, Dynamics 365 Sales is a strong choice. If you’re not on Teams/Outlook, you’ll lose many of its best tricks. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

Dynamics 365 Sales — dislikes

Licensing is a maze (Professional vs. Enterprise vs. Premium + Copilot add-ons). Easy to overbuy.

Setup takes an admin sprint (server-side sync, security roles, Conversation Intelligence policies).

UI feels dense out of the box; too many fields/clicks until you tailor forms and views.

Performance can lag (page loads; Outlook add-in; occasional sync delays).

Custom work needs Power Platform skills; “quick tweaks” turn into solution deployments.

Reporting beyond basics pushes you into Power BI; forecasting configuration is fiddly.

Strong Microsoft bias—benefits drop if you’re not on Outlook/Teams.

Mobile app is fine for lookups, weak for heavy updates or sequence work.

Duplicate detection/merging is still clunky; data hygiene needs extra care.

AI can feel opaque (why a score is high/low); Copilot drafts vary in quality.

Dataverse/file storage and call transcripts can add surprise costs.

Call recording/transcription raises consent/compliance steps in some regions. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

Here’s what it’s actually fixing for us—and what we’re getting back.

Scattered workflow → One selling workspace. We used to bounce between Outlook, Teams, and spreadsheets. With Dynamics 365 Sales, calls happen in the CRM (Teams dialer), emails and meetings auto-log, and transcripts/action items land on the right record. Result: less copy/paste, cleaner data, ~3–5 hrs/reps/week saved.

Inconsistent follow-up → Guided sequences. Sales Accelerator gives each rep a prioritized worklist and next best step. Result: more consistent touches, faster first responses, higher connect rates.

Guesswork prioritization → Predictive scoring. Lead/opportunity scores help us focus on deals that are actually moving. Result: better pipeline hygiene and time spent where it matters.

Slow admin → AI assist. Copilot drafts follow-ups, summarizes calls, and suggests next steps right in Outlook/Teams. Result: tighter turnaround after meetings and fewer stalled deals.

Coaching blind spots → Call intelligence. Recordings + transcripts make it easy to review calls and coach new reps. Result: shorter ramp times and more consistent messaging.

Fuzzy forecasts → Structured forecasting. Out-of-the-box forecasts tied to opportunities and stages. Result: improved forecast accuracy and cleaner exec reviews.

Net impact: more selling time, cleaner CRM data, faster cycles, and steadier pipeline reviews—without duct-taping five tools together. Review collected by and hosted on G2.com.