MicroMain CMMS Reviews & Product Details

It is so hard to choose a feature that is the best. Perhaps the ability to create a rotating schedule of PM work orders which automatically generates and creates a work order for the staff is my favorite. It saves a ton of time by not having to manually issue 17 PM's each week. Review collected by and hosted on G2.com.

GUI, GUI, and GUI. I understand that the platform has been built upon MS Access. However, in keeping up with the competition and modern times a more user friendly GUI that interacts and works well with tablets, phones, and mobile computing devices is essential. Review collected by and hosted on G2.com.

I have been using MicroMain for 5 years and have been able to make a significant impact in many areas of our facilities/university areas. We are now able to get to our reactive work orders same day and communicate with the requestors far more effectively that we could prior to launching the Work Request portion of the program. We can now monitor and assist our crew members more effectively utilizing the Mobile product. Our tie in with Parts and Preventative Maintenance has allowed us to control cost and waste. This is a must have. Review collected by and hosted on G2.com.

With the newest update to the program I am hard pressed to name things I dislike. The product and the company meet and/or exceed all expectations. Review collected by and hosted on G2.com.

I do like that the employees can use this with their toughbooks and everything will interface. I think there are a lot of neat features that we have not discovered yet. We will look into further training. Review collected by and hosted on G2.com.

The system is one in which you need to have extensive training. Also, when doing report or wanting to query information I should be able to build what I'm searching for, not be limited by what is already pre-set. This may be an issue with us not having had a full training session; and believe that we are planning on doing that. But at the same time I feel more of the system could be more intuitive so that each and every person does not need to have such in-depth training. Review collected by and hosted on G2.com.

WebRequest allows our customers to submit requests without the need to call the office. The submitted requests are sent to a property e-mail and forwarded to a cell phone. Our staff carry the cell phone 16 hours a day so most requests are viewed immediately. Thus our customers have near immediate contact with Maintenance staff 16 hours a day.

I also like the information that is available to the staff working on the work order as we have entered relevant information such as circuit breaker source, belt size and specifications. This increases efficiency as they do not have to look up these items in plans or books. This is areal time saver. Review collected by and hosted on G2.com.

The initial setup is a little daunting as there has to be a logical approach to how you wish to build the database. This is true with any CMMS software as you start with a blank slate. We built our database based on location that is done by architectural number on the plans. It took some time to get the hierarchy set up but it makes sense once all the staff got used to how to use the software.

The scheduling part of the software is still a work in progress. Maintenance is seldom exactly on schedule so trying to make our tasks fit perfectly with a prescheduled activity is like herding cats. It is just the nature of how we get things done. Our day is constantly rearranged throughout the day and try as we may we seldom get things done perfectly on schedule. This is why we really have not worked too hard to get preventative maintenance scheduling up and running. Review collected by and hosted on G2.com.

I like the way it tracks inventory of parts, failure of parts and cost including labor when looking at asset history. It tracks history of every asset and gives you the sport needed when being audited by regulatory agencies. Review collected by and hosted on G2.com.

Once a part is created in the system I'm you cannot change the part name. You need to put a lot of thought into how you name your parts before you create them in the system. Review collected by and hosted on G2.com.

The easy of use. Micromain is easy to use in our manufacture. Review collected by and hosted on G2.com.

It takes time to find the cause of the problem when an unexpected issue occurred. Review collected by and hosted on G2.com.

We like the ease of use. It is very user friendly (except scheduler). Review collected by and hosted on G2.com.

The scheduler module is terrible. We gave up trying to use it. We have also experienced issues after updates/upgrades. 2 of 5 people in our office were unable to access the system for a few days after the last update.

The highest complaint on everyone's list is the inability to SAVE changes. Once a change is made... IT IS MADE. The user cannot delete changes or elect not to save change. It is live all the time Review collected by and hosted on G2.com.

Very easy to use, organizing is very easy and can manipulate it in many ways. Review collected by and hosted on G2.com.

When you want to open up a work order, the only way to do it is by clicking on the work order number. I would be nice if you could click anywhere on the row to open it. Review collected by and hosted on G2.com.

The ease of changing the name of an Asset. It's not locked down. The ease of setting up my PM's. I really like the fact that you can "Clone" your Assets. Review collected by and hosted on G2.com.

Any Pictures or documents that you add to the Assets have to be in a centralized place. The Reporting is hard to figure out. I would like to be able to setup KPI's easier. Review collected by and hosted on G2.com.

The software has many different ways to work with it. It is adaptable to different facility types and uses. We now have the ability to track down time and repair cost all in one spread sheet for easy cost savings and bill back charges to our customers. Review collected by and hosted on G2.com.

Reporting needs to be so it can be searched by the labor with allowing multiple labors divided into each search. We do over head and then customer reports and I'm have to change the excel spread sheets to make price reports in separate reports. It just makes it a little confusing coming time for presentations. Review collected by and hosted on G2.com.