The user interface is well designed, feature-rich, easy to navigate, and fast. We were able to get everything up and running with minimal support. When assistance has been needed, our account manager has been responsive and extremely helpful.

For our use case, the API enables us to retrieve and process mentions through our internal applications. The API is well documented, and integrating it into our application was straightforward. The AI features also allow us to tailor our collection efforts to our specific requirements. The pricing for our plan is very reasonable, and purchasing additional credits is simple and convenient. Review collected by and hosted on G2.com.

The way that Telegram is handled by the platform is very limiting. I would like to see it connect directly to my telegram account and ingest the messages in this manner. Review collected by and hosted on G2.com.

I use Mentionlytics to manage the digital presence of high-profile clients, and what I appreciate most is how it captures mentions in real time. That immediacy lets me respond quickly to potential crises before they escalate. The reports it generates are clear and easy to share, and the sentiment analysis is especially helpful when I need to present tangible results to boards of directors. Overall, it’s a robust solution for those of us working in public affairs and communications strategy. On top of that, it’s straightforward to use, it combines analytics with artificial intelligence, and the API streamlines the reporting process, which makes our day-to-day work much easier. Review collected by and hosted on G2.com.

Sometimes Mentionlytics picks up mentions from other countries, and because of limitations on some social media platforms, not every mention comes through with geo-referencing. This creates extra work on our end. Review collected by and hosted on G2.com.

I really like that it’s a very intuitive app. It also helps a lot that there is 24/7 support with a real person available to assist you with any request. The user experience is very pleasant and easy to navigate. I also like that it allows profile customization, and I love that it includes a report builder, so you can tailor the information to your specific needs. Review collected by and hosted on G2.com.

I don’t like that in some cases it’s difficult to set up a tracker using keywords. When it comes to social media profiles, it’s very easy, but when using keywords, it becomes more complex. Review collected by and hosted on G2.com.

What we appreciate most about Mentionlytics is the platform's user experience, which makes it easy to set up and track various presets, either directly through the platform or via notifications. The variety of data sources is also crucial for us. We also can't fail to mention the high quality (and speed) of the support. Review collected by and hosted on G2.com.

It would be great to have more customization, whether in dashboards or PDF reports in the more basic plans. API access in these plans would also be important to us. Regarding AI, some customization for contextualization would be a major advancement. Review collected by and hosted on G2.com.

Lots of customizable options in the dashboard, plenty of different tracking options across multiple social media accounts. We have used it for a variety of different products and items to track, and it's worked well for us. The support from Mentionlytics is also top-notch, as they are very quick to respond to any issue or hop on a call. Review collected by and hosted on G2.com.

The platform can be a bit difficult to navigate, and the learning curve is pretty high for first-time users. It can also be dreadfully slow, to the point of me having to back out and re-enter multiple times to get anything to load. Review collected by and hosted on G2.com.

It is very versatile and easy to navigate through the different menus. It allows the user to permanently track the brand that is being monitored. Review collected by and hosted on G2.com.

* The basic plan should also include a basic analysis of emotions to improve decision-making.

* The mentions area should be modified to allow knowing the number of mentions the brand has and the spaces where those mentions are generated.

* It should also allow generating detailed reports, obviously limited to 10 or fewer, from the monitoring of networks or digital listening, as it also serves as a tool for better analysis and interpretation of the work being done.

* The main desktop menu should allow creating monitoring by brand, obviously according to the number of brands each plan allows. Review collected by and hosted on G2.com.

I like that the user interface of Mentionlytics is easy to use and navigate. The customer service team handles issues well, which is nice. The initial setup was very easy, and the onboarding session was seamless. The pricing was also a motivation for switching to Mentionlytics from Meltwater. Review collected by and hosted on G2.com.

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What I like best about Mentionlytics is how easy it makes monitoring and understanding online conversations. The interface is intuitive, the insights are clear and actionable, and it helps quickly identify trends, sentiment, and key mentions without requiring complex setup or deep technical knowledge. Review collected by and hosted on G2.com.

There’s nothing major to dislike, but there’s always room for small improvements. Occasionally, refining filters or expanding customization options could make the experience even more flexible, but overall it already delivers a very solid and reliable performance. Review collected by and hosted on G2.com.

What sets Mentionlytics apart is its ability to transform a massive stream of data into actionable intelligence rather than just a list of mentions. Review collected by and hosted on G2.com.

Mobile App Limitations

The desktop version is feature-rich, but the mobile application doesn't currently offer the same level of depth. Review collected by and hosted on G2.com.

It is a powerful and user-friendly social listening platform that combines brand monitoring, sentiment analysis, competitor tracking, and AI-driven insights into a single solution. Its comprehensive monitoring capabilities, intuitive interface, and actionable analytics make it an excellent choice for businesses looking to strengthen their online reputation management and marketing intelligence efforts. Review collected by and hosted on G2.com.

Sentiment analysis isn't perfect: Like most AI-powered monitoring platforms, automated sentiment detection can occasionally misinterpret sarcasm, context, or industry-specific language. Review collected by and hosted on G2.com.