--- title: Matterport Reviews meta\_title: 'Matterport Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 96 reviews by the users' company size, role or industry to find out how Matterport works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 96 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- ### Matterport Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **impressive 3D Dollhouse and Floor Plan features** that enhance client engagement and reduce site visit costs. [(1 mentions)](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=2409287&qs=pros-and-cons#reviews) Users are impressed by the **exceptional quality** of Matterport’s 3D visualizations, enhancing client engagement and reducing site visits. [(1 mentions)](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=2409280&qs=pros-and-cons#reviews) Users find the **lack of customization** frustrating, as advanced edits and flexibility in the platform are severely limited. [(2 mentions)](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=2108180&qs=pros-and-cons#reviews) Users find the **monthly hosting fees** for Matterport tours to be costly and burdensome for managing portfolios. [(1 mentions)](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=1735801&qs=pros-and-cons#reviews) Users report significant **permission issues** with Matterport's customer service, highlighting incompetence and lack of authority to assist effectively. [(1 mentions)](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=2108183&qs=pros-and-cons#reviews) Users report a **poor interface design** leading to frustrating experiences with customer service and billing support. [(1 mentions)](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=2108190&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Matterport ##### 1. Features Users highlight the **impressive 3D Dollhouse and Floor Plan features** that enhance client engagement and reduce site visit costs. [ See 1 mentions ](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=2409287&qs=pros-and-cons#reviews) See Related User Reviews ![Andrea C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea C.") AC Andrea C. Small-Business (50 or fewer emp.) 4.0/5 "Exceptional 3D Visualization That Elevates Client Engagement" What do you like about Matterport? The automated generation of the 3D "Dollhouse" view and Floor Plan stands out as the most impressive feature. It turns basic 360° scans into a precise ##### 2. Quality Users are impressed by the **exceptional quality** of Matterport’s 3D visualizations, enhancing client engagement and reducing site visits. [ See 1 mentions ](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=2409280&qs=pros-and-cons#reviews) See Related User Reviews ![Andrea C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea C.") AC Andrea C. Small-Business (50 or fewer emp.) 4.0/5 "Exceptional 3D Visualization That Elevates Client Engagement" What do you like about Matterport? The automated generation of the 3D "Dollhouse" view and Floor Plan stands out as the most impressive feature. It turns basic 360° scans into a precise ### Top Cons or Disadvantages of Matterport ##### 1. Lack of Customization Users find the **lack of customization** frustrating, as advanced edits and flexibility in the platform are severely limited. [ See 2 mentions ](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=2108180&qs=pros-and-cons#reviews) See Related User Reviews ![Andrea C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea C.") AC Andrea C. Small-Business (50 or fewer emp.) 4.0/5 "Exceptional 3D Visualization That Elevates Client Engagement" What do you dislike about Matterport? What I find most frustrating is the mandatory, ongoing monthly hosting fee required to keep tours active. For anyone managing a portfolio, these costs ![Josh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh R.") JR Josh R. Small-Business (50 or fewer emp.) 2.5/5 "Great Product - Terrible Customer Service" What do you dislike about Matterport? Customer Service and Billing team is incappable and uncompentant and does not have the authority to actually halp you. I called on 5-20-25 to downgra ##### 2. Expensive Users find the **monthly hosting fees** for Matterport tours to be costly and burdensome for managing portfolios. [ See 1 mentions ](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=1735801&qs=pros-and-cons#reviews) See Related User Reviews ![Andrea C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea C.") AC Andrea C. Small-Business (50 or fewer emp.) 4.0/5 "Exceptional 3D Visualization That Elevates Client Engagement" What do you dislike about Matterport? What I find most frustrating is the mandatory, ongoing monthly hosting fee required to keep tours active. For anyone managing a portfolio, these costs ##### 3. Permission Issues Users report significant **permission issues** with Matterport's customer service, highlighting incompetence and lack of authority to assist effectively. [ See 1 mentions ](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=2108183&qs=pros-and-cons#reviews) See Related User Reviews ![Josh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh R.") JR Josh R. Small-Business (50 or fewer emp.) 2.5/5 "Great Product - Terrible Customer Service" What do you dislike about Matterport? Customer Service and Billing team is incappable and uncompentant and does not have the authority to actually halp you. I called on 5-20-25 to downgra ##### 4. Poor Interface Design Users report a **poor interface design** leading to frustrating experiences with customer service and billing support. [ See 1 mentions ](https://www.g2.com/products/matterport/reviews?filters%5Bsentiment_snippet%5D=2108190&qs=pros-and-cons#reviews) See Related User Reviews ![Josh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh R.") JR Josh R. Small-Business (50 or fewer emp.) 2.5/5 "Great Product - Terrible Customer Service" What do you dislike about Matterport? Customer Service and Billing team is incappable and uncompentant and does not have the authority to actually halp you. I called on 5-20-25 to downgra ## Top-Rated Alternatives [ ![OpenSpace](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7045f04c7ac5bdbf545a6a8f47e2f3db/openspace.jpg "OpenSpace") OpenSpace 4.5/5(14) ](https://www.g2.com/products/openspace/reviews) [ ![Real Tour Vision](https://images.g2crowd.com/uploads/product/hd_favicon/c701ed0f42310afc1e460ab2a6bfb849/real-tour-vision.svg "Real Tour Vision") Real Tour Vision 4.8/5(26) ](https://www.g2.com/products/real-tour-vision/reviews) [ ![Autodesk Forma (formerly Autodesk Construction Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/39d038f4dc28c04cdab43f90e30b1bb8/autodesk-forma-formerly-autodesk-construction-cloud%282%29.svg "Autodesk Forma (formerly Autodesk Construction Cloud)") Autodesk Forma (formerly Autodesk Construction Cloud) 4.4/5(5,385) ](https://www.g2.com/products/autodesk-forma-formerly-autodesk-construction-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/matterport/competitors/alternatives) ![Robert H M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert H M.") RM Robert H M. Vice President Operations Small-Business (50 or fewer emp.) 7/14/2026 "Use any other platform available. The annual carrying fees are wild!" 0/5 What do you like best about Matterport? I don't like anything about Matterport. Nothing. Review collected by and hosted on G2.com. What do you dislike about Matterport? How much time do you have? Seriously, though, it's a terrible platform, only made worse by its acquisition by Costar. It's always been a walled garden where you pay for unit scans, then pay an annual carrying cost and you don't actually own your scans and can't migrate them. They require special equipment, etc... I would urge you to use any other platform available. Customer service is nonexistent. Anyone you do manage to get a hold of is rude and dismissive. Review collected by and hosted on G2.com. What problems is Matterport solving and how is that benefiting you? It doesn't solve any of my problems and has actually become a massive source of problems. Their practices are extortionate. Congress should get involved. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Andrea C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea C.") AC Andrea C. photographer and filmmaker Media Production Small-Business (50 or fewer emp.) 12/9/2025 "Exceptional 3D Visualization That Elevates Client Engagement" 4/5 What do you like best about Matterport? The automated generation of the 3D "Dollhouse" view and Floor Plan stands out as the most impressive feature. It turns basic 360° scans into a precise, interactive, and immersive digital twin. This high standard of professional visualization is truly exceptional, significantly boosting client engagement while also minimizing the necessity for expensive site visits. Review collected by and hosted on G2.com. What do you dislike about Matterport? What I find most frustrating is the mandatory, ongoing monthly hosting fee required to keep tours active. For anyone managing a portfolio, these costs can accumulate rapidly. On top of that, the closed ecosystem significantly restricts flexibility. You have very limited access to the raw data, and making advanced edits or customizations after the model is processed is highly constrained. Review collected by and hosted on G2.com. What problems is Matterport solving and how is that benefiting you? Matterport addresses the challenge of inefficient remote visualization and documentation of physical spaces. For me, it offers the advantage of 24/7 virtual open houses and delivers highly accurate digital twins for commercial properties. This not only reduces the need for travel but also helps generate more qualified leads and enables stakeholders to collaborate remotely using precise spatial data. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: Organic ![Isabella B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isabella B.") IB Isabella B. Owner Small-Business (50 or fewer emp.) 7/14/2025 "Once a Trusted Platform—Now a Risk to My Business and Clients" 0/5 What do you like best about Matterport? Initially, I liked the sleek 3D tours and the “dollhouse” view, which gave a luxury feel to my property listings. It made it easier to impress sellers and agents. The visual appeal was one of the main reasons I chose Matterport in the beginning. Review collected by and hosted on G2.com. What do you dislike about Matterport? Where do I begin? From AI-generated floor plans with glaring inaccuracies to missing key features like built-in fixtures—even when everything on my end was labeled and scanned perfectly. Their billing system attempted to charge my card over 200 times in just a few days, totalling more than $80,000 in failed charges. I had to lock my account, order a new card, and lost access to my business capital for several days. Customer service is nearly impossible to reach, and when I did finally get someone, I was gaslit into believing it was my bank’s fault—even though the charges were clearly being initiated by Matterport. No accountability, no clear answers, and certainly no resolution. As a longtime client, it’s disheartening to see a once-reliable platform fall apart this way. I’ve transitioned to iGUIDE, and I deeply regret staying with Matterport as long as I did. Review collected by and hosted on G2.com. What problems is Matterport solving and how is that benefiting you? At one point, Matterport helped me offer immersive 3D virtual tours for real estate listings. It allowed potential buyers to explore properties remotely, which was especially helpful during COVID and for out-of-town clients. Unfortunately, the platform has become so unreliable—with billing errors and AI-driven inaccuracies—that the benefits have been outweighed by the ongoing risks and damage to my business reputation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Josh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh R.") JR Josh R. Owner Small-Business (50 or fewer emp.) 5/20/2025 "Great Product - Terrible Customer Service" 2.5/5 What do you like best about Matterport? Great Software and Product but customer serice is non-existant. Review collected by and hosted on G2.com. What do you dislike about Matterport? Customer Service and Billing team is incappable and uncompentant and does not have the authority to actually halp you. I called on 5-20-25 to downgrade our plan. I have a screenshot of their current billing policies saying to call customer service anytime to cancel or downgrade. The tech rep could not transfer me to a manager or supervisor and was stating that their policy does not allow downgrading. It eventually got to the point that they had to hand up on me as there was absolutley nothing he could do, no one to help him, solve the issue. Review collected by and hosted on G2.com. What problems is Matterport solving and how is that benefiting you? Matterport allows customers to digitially view our showrooms building trust that it is worth visiting to see our selection. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 6/1/2025 "I have used this company for a decade and their customer service is worse by the day." 0.5/5 What do you like best about Matterport? Gets the job done... barely... and with a few extra dollars. Easy to learn. Review collected by and hosted on G2.com. What do you dislike about Matterport? Customer Service is absolute garbage. Over a decade of using them. They are the Frontier Airlines of photography tech. Upload failures constantly and doesn't integrate unless you are willing to spend more until you have their over-priced top tier to do a simple scan job. Review collected by and hosted on G2.com. What problems is Matterport solving and how is that benefiting you? Creating 3D models of homes for Real Estate sales. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Peter S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter S.") PS Peter S. Co-owner Small-Business (50 or fewer emp.) 7/20/2024 "I have lost 2 clients from Matterport projects failing" 0.5/5 What do you like best about Matterport? So far, not much. The app constantly bugs out and closes on me. Or if I rotate my phone half an inch the project closes and takes me to the main screen. When I go back into the project I have to reset the camera. Review collected by and hosted on G2.com. What do you dislike about Matterport? I have lost two clients due to their matterport projects failing. One project took 7 days to get looked at by their "senior team" to get fixed. By then the damage was done and we lost our client. I woke up today 7-20-24 to see yet again ANOTHER project has failed. I will be looking into cancelling our subscription and moving to iGUIDE or Kuula. The fact that on this review page it says that "Your review will only be published after it has been reviewed by our team and passed quality checks" means that it most likely will not be published. Review collected by and hosted on G2.com. What problems is Matterport solving and how is that benefiting you? To be honest, nothing. It has only caused us trouble and loss of income when our clients decide that it is unnacceptable that their matterport tours take WAY too long and have issues in it. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Matt B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt B.") MB Matt B. Small-Business (50 or fewer emp.) 5/10/2023 "Matterport capture services steals money" 0.5/5 What do you like best about Matterport? The tool is quite nice. Good for real estate. Nice to measure. Review collected by and hosted on G2.com. What do you dislike about Matterport? Like other reviewers have said, customer service is absolutely abysmal. I ordered capture services for 2700 sq ft house. They quoted $350 which is high but I like the tool. The technician asked me while out if I wanted basement done too. Sure why not and if you can grab the porch to that's be great. He didn't tell me there would be an extra charge. Literally WEEKS later they send me an invoice for an extra $175 for the extra areas. If I would have known then I would have said no. I immediately dispute it and call. They next day they run my card WITHOUT my authorization. Absolute crooks. It's still been weeks and they are "processing" the issue with the "Collections Department" Seems like I must do the chargeback. I like the tool but this experience has been so infuriating that it makes me want to drop the service and switch. Review collected by and hosted on G2.com. What problems is Matterport solving and how is that benefiting you? Tool is good. Customer service horrific. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Oskar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oskar S.") OS Oskar S. Sales Manager Small-Business (50 or fewer emp.) 4/13/2023 "Worst customer service experiance." 0/5 What do you like best about Matterport? I agree that there is no better alternative for VR tours but the customer service is unbelievably slow and incompetent. It took them 30 days to confirm our wire transfer to activate our account after which they billed us for the same inactive 30 day period again. Review collected by and hosted on G2.com. What do you dislike about Matterport? The answers from the CS team are almost as if by a poorly programmed robot and they kepp sending you around in circles. The names are also ridiculous (TK, Love Good etc) - very unprofessional. Im am definitely looking forward to a better platform in the future. Review collected by and hosted on G2.com. What problems is Matterport solving and how is that benefiting you? We are trying to introduce our house models to potential new customers through VR tours of previously built houses. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DD Diana D. Photographer Small-Business (50 or fewer emp.) 12/22/2022 "MATTERPORT IS A COMPANY THAT GROWS WITH THE TIMES" 5/5 What do you like best about Matterport? It adds an extra dimension when you want to showcase a venue and gives a much closer perspective. Review collected by and hosted on G2.com. What do you dislike about Matterport? Everything has to be done through Matterport and you have to pay for storage. If you use it a lot then that wouldn't be so bad but for us we end up paying for months where we never do anything. It would be nice if they offered a way to store it on your own server. Review collected by and hosted on G2.com. What problems is Matterport solving and how is that benefiting you? It's making the product accessible in a variety of ways so you can get the job done even if all you have is a cell phone. Review collected by and hosted on G2.com. Show More 6/22/2024 Validated ReviewerIncentivizedSource: G2 invite LG Lliam G. Director Small-Business (50 or fewer emp.) 3/7/2023 "The best virtual tour software available" 5/5 What do you like best about Matterport? Matterport is incredible for creating impressive virtual tours that look incredibly professional... fast Matterport software and support is second to none and im seriously impressed with the availability to share completed products with clients Review collected by and hosted on G2.com. What do you dislike about Matterport? Matterport is a great system but it sadly does work best with its own camera systems to get the full potential. this could be an expensive endeavour for singing use marketing routes. Review collected by and hosted on G2.com. What problems is Matterport solving and how is that benefiting you? Matterport allows for the facilitation of virtual exhibitions when real-world ones can't take place, this makes a much more digital-first approcach to jaw dropping marketing Review collected by and hosted on G2.com. Show More 9/8/2024 Validated ReviewerIncentivizedSource: G2 invite ##### Categories on G2 [Jobsite Management](https://www.g2.com/categories/jobsite-management)[Real Estate Virtual Tour](https://www.g2.com/categories/real-estate-virtual-tour) ##### Explore More [How does web client acceleration benefit geographically distributed global user bases?](https://www.g2.com/discussions/how-does-web-client-acceleration-benefit-geographically-distributed-global-user-bases)[Which accounts receivable system is best for startups](https://www.g2.com/discussions/which-accounts-receivable-system-is-best-for-startups)[Most user-friendly CRM for sales teams](https://www.g2.com/discussions/most-user-friendly-crm-for-sales-teams) [Best AI chatbot apps for small business](https://www.g2.com/discussions/what-are-the-best-ai-chatbot-apps-for-small-business)[Top-rated ERP service for IT companies](https://www.g2.com/discussions/top-rated-erp-service-for-it-companies)[Pros and Cons Details](https://www.g2.com/products/matterport/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)