I use Matterport to scan existing and newly renovated spaces to capture the as-built condition, which is really helpful. I love its interactive ways to walk inside the space and view it in 360° or in plan and 3D view, which saves me time, effort, money, and a lot of site visits. I find the technology, camera, software, and service to be freaking good. It's particularly useful for architects, engineers, interior designers, and homeowners, solving a lot of problems in the AEC industry. Review collected by and hosted on G2.com.

I think the cost of Matterport could be improved. They also need to introduce more features and bring out new devices rather than just focusing on the software, technology, and service aspects. There are other cameras and competitors offering better accuracy and range in real-time. Matterport should work on improving their device and software to increase accuracy and enhance performance in various conditions like natural light, monsoon, and night vision. The current accuracy and color conditions could really use an upgrade to match the competition. Review collected by and hosted on G2.com.

I don't like anything about Matterport. Nothing. Review collected by and hosted on G2.com.

How much time do you have? Seriously, though, it's a terrible platform, only made worse by its acquisition by Costar. It's always been a walled garden where you pay for unit scans, then pay an annual carrying cost and you don't actually own your scans and can't migrate them. They require special equipment, etc... I would urge you to use any other platform available. Customer service is nonexistent. Anyone you do manage to get a hold of is rude and dismissive. Review collected by and hosted on G2.com.

The automated generation of the 3D "Dollhouse" view and Floor Plan stands out as the most impressive feature. It turns basic 360° scans into a precise, interactive, and immersive digital twin. This high standard of professional visualization is truly exceptional, significantly boosting client engagement while also minimizing the necessity for expensive site visits. Review collected by and hosted on G2.com.

What I find most frustrating is the mandatory, ongoing monthly hosting fee required to keep tours active. For anyone managing a portfolio, these costs can accumulate rapidly. On top of that, the closed ecosystem significantly restricts flexibility. You have very limited access to the raw data, and making advanced edits or customizations after the model is processed is highly constrained. Review collected by and hosted on G2.com.

Initially, I liked the sleek 3D tours and the “dollhouse” view, which gave a luxury feel to my property listings. It made it easier to impress sellers and agents. The visual appeal was one of the main reasons I chose Matterport in the beginning. Review collected by and hosted on G2.com.

Where do I begin? From AI-generated floor plans with glaring inaccuracies to missing key features like built-in fixtures—even when everything on my end was labeled and scanned perfectly. Their billing system attempted to charge my card over 200 times in just a few days, totalling more than $80,000 in failed charges. I had to lock my account, order a new card, and lost access to my business capital for several days.

Customer service is nearly impossible to reach, and when I did finally get someone, I was gaslit into believing it was my bank’s fault—even though the charges were clearly being initiated by Matterport. No accountability, no clear answers, and certainly no resolution.

As a longtime client, it’s disheartening to see a once-reliable platform fall apart this way. I’ve transitioned to iGUIDE, and I deeply regret staying with Matterport as long as I did. Review collected by and hosted on G2.com.

Great Software and Product but customer serice is non-existant. Review collected by and hosted on G2.com.

Customer Service and Billing team is incappable and uncompentant and does not have the authority to actually halp you. I called on 5-20-25 to downgrade our plan. I have a screenshot of their current billing policies saying to call customer service anytime to cancel or downgrade. The tech rep could not transfer me to a manager or supervisor and was stating that their policy does not allow downgrading. It eventually got to the point that they had to hand up on me as there was absolutley nothing he could do, no one to help him, solve the issue. Review collected by and hosted on G2.com.

Gets the job done... barely... and with a few extra dollars. Easy to learn. Review collected by and hosted on G2.com.

Customer Service is absolute garbage. Over a decade of using them. They are the Frontier Airlines of photography tech. Upload failures constantly and doesn't integrate unless you are willing to spend more until you have their over-priced top tier to do a simple scan job. Review collected by and hosted on G2.com.

So far, not much. The app constantly bugs out and closes on me. Or if I rotate my phone half an inch the project closes and takes me to the main screen. When I go back into the project I have to reset the camera. Review collected by and hosted on G2.com.

I have lost two clients due to their matterport projects failing. One project took 7 days to get looked at by their "senior team" to get fixed. By then the damage was done and we lost our client. I woke up today 7-20-24 to see yet again ANOTHER project has failed. I will be looking into cancelling our subscription and moving to iGUIDE or Kuula. The fact that on this review page it says that "Your review will only be published after it has been reviewed by our team and passed quality checks" means that it most likely will not be published. Review collected by and hosted on G2.com.

The tool is quite nice. Good for real estate. Nice to measure. Review collected by and hosted on G2.com.

Like other reviewers have said, customer service is absolutely abysmal.

I ordered capture services for 2700 sq ft house. They quoted $350 which is high but I like the tool. The technician asked me while out if I wanted basement done too. Sure why not and if you can grab the porch to that's be great. He didn't tell me there would be an extra charge.

Literally WEEKS later they send me an invoice for an extra $175 for the extra areas. If I would have known then I would have said no. I immediately dispute it and call. They next day they run my card WITHOUT my authorization. Absolute crooks.

It's still been weeks and they are "processing" the issue with the "Collections Department"

Seems like I must do the chargeback.

I like the tool but this experience has been so infuriating that it makes me want to drop the service and switch. Review collected by and hosted on G2.com.

I agree that there is no better alternative for VR tours but the customer service is unbelievably slow and incompetent. It took them 30 days to confirm our wire transfer to activate our account after which they billed us for the same inactive 30 day period again. Review collected by and hosted on G2.com.

The answers from the CS team are almost as if by a poorly programmed robot and they keep sending you around in circles. The names are also ridiculous (TK, Love Good etc) - very unprofessional. I am definitely looking forward to a better platform in the future. Review collected by and hosted on G2.com.

It adds an extra dimension when you want to showcase a venue and gives a much closer perspective. Review collected by and hosted on G2.com.

Everything has to be done through Matterport and you have to pay for storage. If you use it a lot then that wouldn't be so bad but for us we end up paying for months where we never do anything. It would be nice if they offered a way to store it on your own server. Review collected by and hosted on G2.com.