# MAssist Reviews
**Vendor:** Inn-think Technologies  
**Category:** [CRM Software](https://www.g2.com/categories/crm)  
**Average Rating:** 3.0/5.0  
**Total Reviews:** 1
## About MAssist
MAssist CRM is a unified platform offering Sales Force Automation, DMS, Promoter App, Mobile POS, and Business Analytics to streamline sales, distribution, and field operations. Tailored for FMCG, Pharma, Retail, and Manufacturing industries, it empowers businesses to manage teams, enhance productivity, and drive data-backed decisions - all through a single, mobile-ready solution.




## MAssist Reviews
  ### 1. Great tool for beginners

**Rating:** 3.0/5.0 stars

**Reviewed by:** Palash S. | Lead Technical and Product AI/ML Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 03, 2023

**What do you like best about MAssist?**

MAssist solves the basic purpose of Customer Management, ERM features and the Campaign flow

**What do you dislike about MAssist?**

It's yet to be build up to put it against massive giants in the marketplace

**What problems is MAssist solving and how is that benefiting you?**

As indicated, we wanted to use a CRM tool for our new Team that can be educated and groomed easily in CRM tool solving the purpose of a Beginner's area



- [View MAssist pricing details and edition comparison](https://www.g2.com/products/massist/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A31%3A40+-0500&secure%5Bsession_id%5D=b1fe787e-53bf-4655-8e49-560343c957ab&secure%5Btoken%5D=653aef53c0f6654c63f4cc2482082edaad474b2cd0d874c28de730791db91c8c&format=llm_user)

## MAssist Features
**Sales Force Automation**
- Contact & Account Management
- Partner Relationship Mgmt. (PRM)
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

**Generative AI**
- AI Text Generation

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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