# Magnetar Reviews **Vendor:** Magnetar IT **Category:** [Managed IT Services Providers](https://www.g2.com/categories/managed-it-services) **Average Rating:** 4.9/5.0 **Total Reviews:** 18 ## About Magnetar Magnetar are here to help innovate business and improve peoples lives with technology. Our purpose is to dedicate ourselves with enthusiasm and heart to offer efficient, sustainable solutions with unparalleled customer service to enable our customers pursuit of their creative endeavours, magnetar is an inevitable force whose name and experience are instinctively recognised ## Magnetar Reviews ### 1. Experience, knowledge, and top customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2024 **What do you like best about Magnetar?** No job is too small or too big. We are able to use Magnetar as our own in-house development/support resource that we can flex to accomodate minor changes or large build projects. **What do you dislike about Magnetar?** Nonthing that comes to mind at the moment. **What problems is Magnetar solving and how is that benefiting you?** Lewis and Raf, along with their fantastic team are the perfect external/in-house IT solution. As a growing business we constantly balance the scaling need for IT and development resource with tight budgets. Magnetar have been with us from the early introduction to our first CRM system all the way through IT support and bespoke software development. Whenever I reach out they are always there and ready to help. For any businesses who are looking for any of the IT services that they offer I can wholeheartedly recommend the team, for their quality and service. ### 2. MySugarWatch **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle G. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **Describe the project or task Magnetar helped with:** We are a new business and had no CRM in place so the team at Magnetar set us up and really helped us to integrate and use the system with our business. The team at Magnetar have really helped me integrate Zoho for our business and supported us through the process **What do you like best about Magnetar?** We are able to call on them whenever we need support and they are always there to help. **What do you dislike about Magnetar?** They have been excellent and we would recommend them **Recommendations to others considering Magnetar:** If you are looking for digital support with systems in your business then Magnetar will support you with the best options and understand how to integrate this so that you can run the business seamlessly **What problems is Magnetar solving and how is that benefiting you?** They understand how the system works as well as helping us integrate this into our business. ### 3. Highly recommended! **Rating:** 5.0/5.0 stars **Reviewed by:** Lizzie R. | Head of Schmoozing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2022 **Describe the project or task Magnetar helped with:** The team at Magnetar introduced us to and implemented for us the wonderful automation and systems that our CRM system can offer -saving us both time and any hassle daily. They are always on the end of the phone if we have any questions and can even remotely connect or visit the site if we need their assistance. **What do you like best about Magnetar?** Quick responses and non-techy language - easy to understand! **What do you dislike about Magnetar?** Nothing, at this moment we cant fault them. **Recommendations to others considering Magnetar:** From ad-hock to complete IT services Magnetar have proven they can handle all IT needs in a quick, efficient manner with consistent and easily understood communication (No IT mumba jumbo)! The team are always on the other end of the phone to answer any questions and have even sent us doughnuts - a highly recommended provider. We regularly recommend Magnetar to our clients. **What problems is Magnetar solving and how is that benefiting you?** Sequencing & syncing Hubspot & Calendly - saved us time on tasks we would previously do manually. Better customer journey. ### 4. Herts Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Magnetar?** They have a portal for us to use to make requests and log issues leading to a quick response. **What do you dislike about Magnetar?** At the very start communication wasn't always there but now this has been resolved so no complaints. **Recommendations to others considering Magnetar:** Ensure you provide a clear process of what you require the software todo **What problems is Magnetar solving and how is that benefiting you?** Magnetar is currently building our new internal CRM. The benefit of this new CRM compared to the old one is: Operatives can now notify us of completed jobs & submit invoices through this solution compared to excel documents Transparency with operatives Audit log allows us to see who made changes and when Restricting functions to certain users And so much more. ### 5. Excellent service! **Rating:** 5.0/5.0 stars **Reviewed by:** Emma S. | HR Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2022 **Describe the project or task Magnetar helped with:** I was struggling with my old laptop and its speed. Rob took the time to understand what I needed from a laptop and then when I wanted to throw it out of the window, let me know it was in place and I could collect it later! He then asked why I was using google & Microsoft and not just Microsoft. I'm now using Microsoft for business, with a seamless move between the two and ongoing support moving forward. I am really glad I was introduced to Magentar at a networking event and really recommend them to other business owners. **What do you like best about Magnetar?** The team are great, they took the time to understand what I was using and how - so several chrome tabs, plus outlook, word, excel etc. I didn't look at other support providers based on my initial conversations **What do you dislike about Magnetar?** I've not found anything yet! I'm happy with a working laptop that suits my needs, and I'm sure they will help with any future issues. **What problems is Magnetar solving and how is that benefiting you?** Benefits - move to Microsoft business packages so means my systems are easier to work with. My laptop can now cope with the amount of stuff I have open/working on and I don't have to turn everything off to do a zoom call! ### 6. Exceptional **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte P. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2022 **Describe the project or task Magnetar helped with:** Magnatar developed and implemented an integrated solution to help us manage our day-to-day delivery of work with clients. In addition, they developed a suite of dashboards to enable our leadership team to have better visibility of business metrics. **What do you like best about Magnetar?** They listened to our needs, were timely in delivery and communicated thoroughly. Click Up is the main tool, along with Panda Doc, Hubspot and Data Box. **What do you dislike about Magnetar?** We have had issues with communication in the past (not on this project); all our concerns were listened to and corrected and this is no longer an issue. **What problems is Magnetar solving and how is that benefiting you?** We are more efficient in our delivery of work with clients. Our leadership team are more informed on activity across the business. ### 7. Reliable and responsive IT firm **Rating:** 5.0/5.0 stars **Reviewed by:** Damien W. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2022 **Describe the project or task Magnetar helped with:** Magnetar look after all of EES Solutions IT requirements and provide a company-wide help desk. **What do you like best about Magnetar?** They provide our IT infrastructure and have recently helped us to migrate from Google to Office 365 without issue. The IT helpdesk is extremely responsive to our needs and has helped oversee some urgent needs very professionally. **What do you dislike about Magnetar?** As yet we haven't experienced anything we dislike. **What problems is Magnetar solving and how is that benefiting you?** The key reason we brought Magnetar onboard was ensure that we maintain a secure and professional IT service for the business and our employees, This is exactly what they have provided. ### 8. Fast Response Time, Friendly and Patient!! **Rating:** 5.0/5.0 stars **Reviewed by:** CLAIRE G. | Business Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2021 **Describe the project or task Magnetar helped with:** Our small business has grown quickly in a short space of time, we have had a lot of new starters in the past few weeks, Magnetar have met every single enquiry/need we have had, whether it comes to IT equipment or any other issue that has arisen. **What do you like best about Magnetar?** Magnetar has a great response time. We have bombarded them with many questions and enquiries in the past few weeks, each email is responded to promptly and in a friendly manner. They are always willing to help with any query we have no matter the complexity. **What do you dislike about Magnetar?** There have been a few issues with the timing of delivery of equipment, but they have always communicated this to us and the issue has been resolved the same day, efficiently and again in a friendly and helpful manner. **What problems is Magnetar solving and how is that benefiting you?** We want to reach and inform our clients as best as we can and Magnetar have been great at looking behind the scenes to help us improve our communication. ### 9. Speed was key to using Magnetar **Rating:** 5.0/5.0 stars **Reviewed by:** James U. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **Describe the project or task Magnetar helped with:** Magnetar helped the Lets Run Social team with its ISO27001 accreditation, which was vital for a pitch we had just won for a multi-national blu chip. Without the Magnetar team, I would very much doubt we would get it over the line and very much recommend anyone looking for IT Support to speak with Magnetar. **What do you like best about Magnetar?** Speed and honesty were the two attributes that made Magnetar win our busienss. **What do you dislike about Magnetar?** Nothing at all, the entire process was slick and enjoyable. **What problems is Magnetar solving and how is that benefiting you?** Parts of the ISO27001 accreditation was the problem I went to Magnetar with, of which they, of course, came back with solutions. ### 10. Group IT Infrastructure Easily Outsourced **Rating:** 4.5/5.0 stars **Reviewed by:** Nick W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **Describe the project or task Magnetar helped with:** The Pack Smart Group outsourced all IT infrastructure, hardware and software management to Magentar in a phased approach in a process that facilitated our bespoke/specific requirements to be incorporated. As a business we now have our day to day IT management completely outsourced, stable, reliable yet Magentar remain flexible to support us as a growing business. **What do you like best about Magnetar?** Magentar helped in delivering the outsourced solution we required - moving from one of the business owners' tasks/responsibilities was key to free up time to grow the business yet uptime and reliability being critical given the nature of our business. A seamless handover experienced and can be attributed to the careful planning, phased approach and instant on-hand support in the early days. **What do you dislike about Magnetar?** One area that would further improve the offering is for Magnetar to gain a fuller understanding of the business, its processes and where IT becomes critical - this could be used to formulate areas to "watch" when making future changes and avoid any risk of complications. **What problems is Magnetar solving and how is that benefiting you?** It is allowing experts (Magentar) to manage the whole of IT freeing up valuable resources internally to focus on our business, its internal processes and growth. Magnetar have also implemented systems that help us manage documentation control and availability. ### 11. IT Superstars **Rating:** 5.0/5.0 stars **Reviewed by:** Jay P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **Describe the project or task Magnetar helped with:** What can I say? These guys are brilliant. They are so responsive and understand that we rely so much on our IT that problems need sorting quickly, and that's what they do. They are just on it. They are that good we have signed up for them to be our IT support. They are so knowledgeable, and they just want to help all the time. We had new software that needed to integrate with other software. Lewis and the team went behind the scenes and got it all working. It just takes all the pressure off us to try and find a solution. They also set up all the email address for the company, Google Drive, backups, and any issues with other software that we have introduced into the business. They are a part of our business; we would not be without them. I would recommend Magnetar to anyone. **What do you like best about Magnetar?** I love the responsiveness and can-do attitude from Magnetar. **What do you dislike about Magnetar?** I do not dislike anything from Magnetar. **Recommendations to others considering Magnetar:** Any issues or advice regarding It, these are the experts. Don't waste time trying to figure things out yourself. **What problems is Magnetar solving and how is that benefiting you?** Magnetar is helping with getting us to use our software more effectively and help with automating certain processes ### 12. Quick, Efficient, Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Luke D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2022 **Describe the project or task Magnetar helped with:** Magnetar transferred all our documents, files, emails to Office 365; customer support is quick and efficient to get help using new system. **What do you like best about Magnetar?** The team are efficient, polite and great to work with **What do you dislike about Magnetar?** Nothing, all service was good, nothing to complain about **What problems is Magnetar solving and how is that benefiting you?** Currently, no problems, the system they have put in place works well ### 13. Fast response & great to work with! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2021 **Describe the project or task Magnetar helped with:** We are a small company that is driven by data, and Magnetar helped us manage our passwords securely and created virtual vaults for everyone within a week's time. **What do you like best about Magnetar?** They had really fast responses to questions and talking to them was a great experience. The onboarding process was quick and easy as well, which made life a lot easier. **What do you dislike about Magnetar?** There were some communication delays as we were communicating via email. But it was no big issue as we eventually set up everything properly with minimal effort **What problems is Magnetar solving and how is that benefiting you?** Magnatar solved our hectic spreadsheet situation by setting up virtual security vaults on 1password to help us better handle our data and information. ### 14. Now our robots talk to our robots (and we have some fab automation for sales!) **Rating:** 5.0/5.0 stars **Reviewed by:** Graham T. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Magnetar?** Lewis is an automation God! He linked up systems we had so robots talked to robots and left the humans to go about growing the business. But he also listened. Yeah that. Lewis listened and then asked poignant questions about our replies. He tried to understand our business and our current and future software use. The result is an automated pipeline, captured leads and conversations and a far simpler process for the team. Link up your sh*t. Ask Lewis. It saves time and makes you money. I can't say simpler than that! **What do you dislike about Magnetar?** Do I have to put something here? I do? Ok. Nothing. **What problems is Magnetar solving and how is that benefiting you?** Automation and sales pipeline ### 15. Great service with a smile - and sound advice and support you can trust. **Rating:** 5.0/5.0 stars **Reviewed by:** Sam H. | Director **Reviewed Date:** September 13, 2021 **What do you like best about Magnetar?** Nothing seems too much trouble for the team at Magnetar and they are quick to respond to requests for help even when they have given little notice. They are also very friendly and great guys to work with. **What do you dislike about Magnetar?** Nothing as yet. Everything has been great so far. **What problems is Magnetar solving and how is that benefiting you?** Not only do Magnetar support us with ongoing and everyday IT issues but they are great at looking at alternative ways of doing things - we will be working with them on an automation project soon. ### 16. Great Team and Very Responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Seanna H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **Describe the project or task Magnetar helped with:** We moved our IT support over to Magnetar to ensure we had a seamless solution across all our sites and we have not been disappointed. The team at Magnetar understand our needs and have resolved any issues and queries quickly. **What do you like best about Magnetar?** The speed of response and the regular updates on **What do you dislike about Magnetar?** The cost!! Ha ha only joking, you get what you pay for and they are a worthwhile expense for our business **What problems is Magnetar solving and how is that benefiting you?** They have helped with some internal systems and processes to ensure things run more smoothly across the business ### 17. Fast response and very friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Harry M. | Publicist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **Describe the project or task Magnetar helped with:** My company-issued phone stopped working in the first week of my new job **What do you like best about Magnetar?** Magnetar is quick to respond and is very friendly and attentive **What do you dislike about Magnetar?** There is nothing that I dislike about their service **What problems is Magnetar solving and how is that benefiting you?** With my job requiring access to a good mobile device, it was great that Magnetar was there to solve the issue I had so fast and later followed up to check up on how the resolved issue was working out for me ### 18. These guys are excellent , they really know their stuff and are quick ,friendly and easy to talk to **Rating:** 4.5/5.0 stars **Reviewed by:** tony e. | shop manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2021 **Describe the project or task Magnetar helped with:** to help with all aspects of our IT **What do you like best about Magnetar?** How quick they to respond to problems and quickly they sort them out **What do you dislike about Magnetar?** i can find nothing wrong with how Magnetar conduct themselves **Recommendations to others considering Magnetar:** please do **What problems is Magnetar solving and how is that benefiting you?** paperwork to digital, phone lines,and any pc problems ## Magnetar Discussions - [What is Magnetar used for?](https://www.g2.com/discussions/what-is-magnetar-used-for) - [View Magnetar pricing details and edition comparison](https://www.g2.com/products/magnetar/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+07%3A50%3A16+-0500&secure%5Bsession_id%5D=df91a53d-5aa9-4bd4-98f6-791b1c9594a3&secure%5Btoken%5D=e0b35d3196362b5d22e820bd31cf8fd118c101b2999afd102a9f4b0952d6acf8&format=llm_user) ## Magnetar Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Magnetar Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (183 reviews) - [Growth Molecules, Customer Success](https://www.g2.com/products/growth-molecules-customer-success/reviews) - 4.9/5.0 (134 reviews) - [SHI](https://www.g2.com/products/shi/reviews) - 4.7/5.0 (116 reviews)