Top 10 Lummy Alternatives & Competitors

Top 10 Alternatives to Lummy Recently Reviewed By G2 Community

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Tidio
By Tidio
4.6/5
(1,876)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Categories in common with Lummy:
Conversational Marketing
Customer Self-Service
Chatbots
AI Chatbots

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,778)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Categories in common with Lummy:
Conversational Marketing
Customer Self-Service
Chatbots

Podium
By Podium
4.6/5
(2,066)
Product Description
Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.
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Categories in common with Lummy:
Conversational Marketing
Chatbots
AI Chatbots
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LiveChat
By Text
4.4/5
(793)
Product Description
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.
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Categories in common with Lummy:
Conversational Marketing
Customer Self-Service
Chatbots

Plivo
By Plivo
4.5/5
(747)
Product Description
Global SMS & Voice calls for businesses of all sizes
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Categories in common with Lummy:
Conversational Marketing
Customer Self-Service
Chatbots

FreshChat
By Freshworks
4.4/5
(491)
Product Description
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
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Categories in common with Lummy:
Conversational Marketing
Customer Self-Service
Chatbots

Botpress
By Botpress
4.5/5
(465)
Product Description
Botpress is a user-friendly conversational AI platform that empowers individuals and teams of all sizes to design, build, and deploy AI-powered chatbots for various applications. As a pioneer in the chatbot industry, Botpress embraces the power of large language models (LLM) and generative AI to create personalized, engaging chatbot experiences for any purpose. Available in 100+ languages and with a GPT-native suite of tools to help you unlock your creativity, Botpress supports you in achieving your conversation automation goals.
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Categories in common with Lummy:
Conversational Marketing
Customer Self-Service
Chatbots

Jotform AI Agents
By Jotform
4.5/5
(477)
Product Description
Jotform AI Agents are the future of customer service. They are powerful automated customer service tools that provide real-time assistance to users. Use your own AI Agent to streamline support operations, enhance user engagement, and improve response times. Train and customize AI Agents to answer FAQs, help users fill out forms, field phone calls and SMS messages, and provide users with 24-7 support. Build your ultimate customer service agent with our free, AI-powered tool.
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Categories in common with Lummy:
Conversational Marketing
Customer Self-Service
Chatbots

Kapture CX
By Kapture CX
4.5/5
(358)
Product Description
Kapture is a business automation platform that helps organisations manage sales, operations and customer service through a simple interface.
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Categories in common with Lummy:
Customer Self-Service
Chatbots
AI Chatbots

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G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
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