Three things: the team, the pace of innovation, and the pricing. The support team is one of the most responsive we work with across any app, and they actually listen. As agency partners we've fed back what our clients need and seen it built into the product. Pricing is transparent and fair, which makes it an easy recommendation, and the dashboard is intuitive enough that clients can self-serve without us walking them through it. Review collected by and hosted on G2.com.

Genuinely not much. A few small ease-of-use tweaks around duplicating things in the platform would save us time here and there, but that's a nitpick rather than a complaint. Nothing that's ever been a blocker for us or our clients. Review collected by and hosted on G2.com.

I really like how Loop Subscriptions offers overall value by providing a comprehensive service for managing subscription programs at a lower price point compared to others. The customer service is excellent, allowing us to resolve any issues seamlessly. I particularly appreciate the effectiveness in improving our save rate with features like the video in the cancellation portal, which helps keep our monthly recurring revenue high. The Klaviyo integration is amazing for creating strong flows and enhancing customer experience. Additionally, the dashboard is great and quite usable. Setting up was super easy because their team made everything seamless and even offered onboarding support. It's clear that Loop Subscriptions offers incredible value with its seamless and feature-packed service. Review collected by and hosted on G2.com.

I do like the dashboard, and I've learned how to use it really well, but sometimes I feel like it could be even simpler or a little bit clearer and more navigable. That's honestly it, and I feel like I'm just nitpicking at that point. Review collected by and hosted on G2.com.

As an agency that runs Loop for many clients, the partnership is what sets it apart. We get direct access to their engineering team when a build needs something beyond the standard setup, and they treat our clients' success as their own. Their migration team is excellent: moving existing subscribers onto Loop has been smooth and well organized, with very little disruption for the merchant or their customers. The product itself is simple and clean. Merchants pick up the admin quickly, and the customer portal is easy for subscribers to use, so our clients need less training and handover goes faster. Review collected by and hosted on G2.com.

There isn't much to dislike. The main thing we'd like to see is a front-end JavaScript SDK, plus more advanced customization, either built into the product or through the API and SDK. Some of our clients want highly custom subscription experiences on their storefronts, and more developer tools would let us build those faster. Loop's team has always been open to feedback, so we expect this area to keep improving. Review collected by and hosted on G2.com.

I love that the Loop team is building features based on how ecommerce operators actually work and think about retention. This means priority is given to things that can shorten payback and recover ad spend vs. "good to haves." The speed of releases is also quite impressive. Review collected by and hosted on G2.com.

I find that the documentation available online needs updating. This is mostly an outcome of releasing new things fast, so it's ultimately not a big deal. Review collected by and hosted on G2.com.

Their support is genuinely excellent at solving a wide range of problems. Being able to jump on a call and talk to a real person, instead of being stuck in a chat queue, is a huge relief when you're dealing with something as critical as subscriptions.

Their pricing is also very fair compared to competitors, and they're constantly shipping new features that matter for scaling businesses, building their model around subscriptions rather than bolting them on as an add-on. As if subscriptions are core to your business, the platform you choose can either unlock growth or become a serious bottleneck. Loop is one of the few that actually keeps pace. Review collected by and hosted on G2.com.

The main friction point is with the logic behind their automations and flows. For more complex, out-of-the-box builds, think weekly deliveries, grocery subscriptions, or anything with non-standard rules, you often have to find workarounds to get things functioning the way you need. The trigger logic for flows can be frustrating to work with in these scenarios.

That said, this really only shows up in edge cases involving more complex builds. We've yet to hit a problem we couldn't solve with some kind of compromise or workaround. Review collected by and hosted on G2.com.

I find the features of Loop Subscriptions very good, but I especially appreciate the great support. Sri and Ayush have provided good support every step of the way. It's also great that Loop Subscriptions integrates with almost everything in our stack, including upsell flow programs. Having one central place where we can do analytics and engage with predictive AI has also been valuable. We can get actionable information about what a customer should be offered next and identify when a customer is at risk of missing a payment or trailing off on their subscriptions. Review collected by and hosted on G2.com.

I would improve the backup card automatic checking. We had to do that manually. I'd also try to improve some of the cancellation flow to make it a little easier to understand some of the setups. Review collected by and hosted on G2.com.

The people are what stand out most. Their customer service is incredible and responds so quickly. It’s a night-and-day difference compared with my previous interactions with other subscription platforms. Review collected by and hosted on G2.com.

Depending on how you sell your products, you may run into a few limitations in how bundles work. That said, none of these felt insurmountable, and their team was eager to help us find a way to make it work. Review collected by and hosted on G2.com.

MCP server + gamified features to strengthen lifetime value and retention. Review collected by and hosted on G2.com.

Analytics UI could be improved slightly to find data easier. Review collected by and hosted on G2.com.

I like Loop Subscriptions because, price-wise, it's the cheapest compared to competitors. It offers the most features to reduce churn and recover failed payments. The support team is incredible, with dedicated Slack channels for fast communication. They're quick to create new features upon request, making you feel as if you’re working with an agency rather than just a subscription software. The benefits page, founder video, objection handling, cancellation offers, win back offers, and streaks are great features that help keep subscription customers active, maximizing revenue and profit. Setting it up was easy due to the white-glove experience they provide. Overall, it helps us immensely in managing subscriptions for our ecommerce brand clients. Review collected by and hosted on G2.com.

nothing so far Review collected by and hosted on G2.com.

I believe they have one of the best products out there. They continue to roll out innovations that address real-world issues with practical solutions. Yes - subscription is a big part of our business and it pays for itself. Review collected by and hosted on G2.com.

Not much to dislike - only build would be if they had some educational courses - sometimes I just dont know how to execute what I am looking to do and require some assistance - which they have been super helpful with and most times introduce me to a better solution Review collected by and hosted on G2.com.