LibAnswers Reviews & Product Details

I love that I can create FAQ Groups for specific user groups, such as subject specialists. It's also useful for conducting online chats via LibChat (with faculty, staff, and students) and also for screensharing. However, my favorite part of this software is the ability to record reference statistics in Reference Analytics! This makes reporting statistics and overviews of library services so convenient and simple! It's SO easy to use. Review collected by and hosted on G2.com.

Unfortunately, our organization does not regularly provide updates on social media. I know that LibAnswers offers the ability to post Tweets and Facebook messages, but due to the current leadership of our organization, our social media activity is lacking. Therefore, I haven't utilized ALL that LibAnswers has to offer, but it sounds like it could be very useful for organizations and companies. Review collected by and hosted on G2.com.

I like the intuitiveness of LibAnswers withing the chat feature. You can set it up to insert pre-populated answers, saving both you and the patron time and is very convenient as well. Review collected by and hosted on G2.com.

I don't like that unless you intentionally go to a separate Dashboard area, you're not alerted of when new questions are submitted that you may have missed; i.e. if you share virtual reference responsibilities sometimes questions come in between folks, on missed shifts, etc. There's no notification or alert that shows you there are new ones, so questions can have been waiting through several shifts, if someone is particularly busy, and then they are forgotten until someone remembers or claims one. Review collected by and hosted on G2.com.

The features on LibAnswers are very intuitive, so all staff members are easily able to view and interpret data. It can be used for both simple and complex functions. Review collected by and hosted on G2.com.

The website interface looks a little outdated in terms of font and color. I believe there is a way to arrange information on the software to create a better flow of data input. Review collected by and hosted on G2.com.

Makes the process of engaging with customers via multiple social media accounts a breeze (well, a breeze compared to NOT using Libanswers) The user interface is clean, simple, and intuitive, and the end result is a huge time save. Review collected by and hosted on G2.com.

It can take a bit to find your bearings if you're not used to the interface style. It's different, to be sure, but like anything, you'll get out of it what you put into it. Worth the time investment to learn. Review collected by and hosted on G2.com.

I love that if you have a question that you can’t find on their site, they have someone available to help you ALL the time! Review collected by and hosted on G2.com.

The website itself Is not super flashy and pretty basic. It does get the job done though! It can be difficult to navigate at times. Review collected by and hosted on G2.com.

I like the ability to create different forms for different uses - instruction, desk transactions, etc. Review collected by and hosted on G2.com.

I wish it was more integrative with other Springshare products - like a form could pop up in our calendar bookings for us to compile everything through the same entry point Review collected by and hosted on G2.com.

What I like best about the LibAnswers, as with every review, is that it is so simple to use. I really also love their theme colors. Review collected by and hosted on G2.com.

This site helps to deliver information to patrons, it's so easy to use so there really is nothing I can say that I would dislike. Review collected by and hosted on G2.com.

I like LibAnswers because it gives customers the opportunity to send questions and comments to our organization at any time of the day and gives staff the flexibility to provide comprehensive answers and information when needed. It keeps track of everything that comes and goes so we can refer back to a previous question if follow up is needed. Review collected by and hosted on G2.com.

I really don't have anything negative to say about the service at this time. Review collected by and hosted on G2.com.

The many options for audience categories Review collected by and hosted on G2.com.

Sometimes, too many options isnt a good thing. The sorting menu needs more filters and a translaation option Review collected by and hosted on G2.com.

I like that this software is manipulable by everyone in an organization but can be accessed both by the workers and the users. Review collected by and hosted on G2.com.

There is no way to link things directly to a LibAnswer so they must be manually updated, however, that also allows for changes in multi-campus settings. Review collected by and hosted on G2.com.