Apollo ILS/LSP Reviews & Product Details

The Apollo™ ILS/LSP (Integrated Library System/Library Services Platform) is devoted solely to public libraries. It has exceedingly delighted customers, with a 99.4% retention rate. Apollo library automation has won the Product of the Year award for 2016 and 2017. Its hosted-only and multi-tenant architecture continually pays benefits to customers though faster feature development, faster/better service, hassle-free 3rd party integration, and world-class server management and up-time. Unique capabilities like Gabbie, 2-way texting and Reserve Express for subscribing to favorite authors further set Apollo apart.

Seller

Biblionix

Discussions

Apollo ILS/LSP Community

Languages Supported

English, French, Spanish

Solution Type

Best-of-Breed

Overview by

Clark Charbonnet (Owner at Biblionix)

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

12 months

View More Pricing Information

Top-Rated Alternatives

Follett Destiny Library Manager

View All Alternatives

User Insights

Average based on 46 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Apollo ILS/LSP Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Apollo ILS/LSP, and what problem is it built to solve?

Apollo is a cloud-based integrated library system designed to streamline library operations and improve the experience of library users. It is tailored to community and public libraries, with catalog management, patron services, and reporting tools.

What languages does Apollo ILS/LSP support?

Apollo supports 3 languages: English, French, and Spanish.

What company sizes and industries is Apollo ILS/LSP the best fit for?

Apollo is most closely associated with smaller library organizations, especially those in the library sector. The strongest fit in the reviewer-reported company and industry segments is:

Small businesses: Organizations with 50 or fewer employees.
Libraries: Library organizations make up the clearest industry segment.

How long does it take to implement Apollo ILS/LSP across a team?

Apollo can be live in less than a month for many teams, with some reporting go-live in under a day and others taking longer. The reported ranges break down as follows:

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported
1–3 months	Less common
3–6 months	Less common

What customer support options does Apollo ILS/LSP provide, and how do users find the overall support experience?

Apollo provides support through email/help desk, chat, and phone. The support experience is described as friendly, responsive, and helpful, with clear guidance; some users note that responses can occasionally be slower.

What is the experience like for teams switching to Apollo ILS/LSP from another tool?

Switching to Apollo is described as a smooth transition, with migration often feeling manageable and staff finding the system easier to learn. Teams moved from tools such as Follett and other school-oriented systems, as well as older or less reliable library systems, to get features better suited to public libraries, reduce server upkeep, and improve usability, support, or reporting.

What features or capabilities could make Apollo ILS/LSP even more useful?

The improvements users would most value are greater flexibility in customizing records and workflows, and smoother navigation for common tasks. Requests also point to more capable search and reporting tools, along with added options for printing and making batch catalog changes.

Expand customization for catalog records, patron-facing choices, and library-specific settings.
Make search, navigation, and reporting easier to tailor and use.
Add more flexible printing and batch editing for catalog work.

G2 reviews are authentic and verified.

Here's how.

Anam A.

RevOps and CRM Specialist

Financial Services

Mid-Market (51-1000 emp.)

8/13/2025

"Changes Outbound Strategy"

4.5/5

What do you like best about Apollo ILS/LSP?

Apollo is one of the must tools to have if business depends on outbound leads. Features I like about Apollo:

1) Good integration with HubSpot - it gives multiple options to add contacts based on the email activity which I find very useful. Eg- I prefer to only add those contacts to HubSpot which have viewed the emails, Apollo gives me this flexibility and does not add all the contacts enrolled in sequence.

2) It has almost all the relevant data points - and has helped us with company and contact data enrichment.

3) Allows our SDR team to do niche outbounds as it provided very detailed and smart filters like seniority, hiring pattern, countries they have employees in etc - all included in ICP.

4) I have also found customer support team very helpful. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

There's only two issues with Apollo -

1) Phone numbers mentioned on Apollo are usually outdated.

2) Compared to other outbound tools - it's an expensive tool. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

Apollo gives our BDMs flexibility to generate leads for themselves when our inbound numbers drop. It's an easy to learn tool which allows our team to do outbound campaigns based on ICPs they target - it allows them to exactly filter out the leads they would prefer and it's one place solution for finding emails, creating sequences and keeping a track of their email activity. Everything automatically updates to HubSpot via integration so BDMs don't have to manually do anything on multiple platforms.

It's one of the best tools for outbounds available and provides multiple solutions in one place. Review collected by and hosted on G2.com.

Emily A.

Library Aide

Libraries

Small-Business (50 or fewer emp.)

8/30/2019

"My views on Apollo ILS/LSP."

5/5

What do you like best about Apollo ILS/LSP?

This software is easy to use and work with I might say user friendly. Searching the book one wishes to read is pretty simple and quick. It has good customer service. The good thing about this software is it is not dormant since new features keep being uploaded to the system. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

It's hard to quote any dislikes with this software for now. Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

We have tried this software and it has turned out to be the best in solving our previous problems, I hope you will try out. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

This software offers online E-books which can be downloaded and this has been a transformation since people can access any book they wish. It is easy to use with our staff and it has reduced time wastage and delay. Giving out books is now easy and tracking them is simple as well. Review collected by and hosted on G2.com.

Veronica G.

Library Director

Libraries

Small-Business (50 or fewer emp.)

10/25/2017

"Highly Recommend Apollo"

5/5

What do you like best about Apollo ILS/LSP?

Apollo Biblionix is the ideal Automation System for our small public library. It is very user friendly and easy to teach new employees. It is constantly being updated with new features that enhance our service to our customers. Customer Service is very prompt, clear, and friendly. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

ISBN Search is slightly "buggy". The screen has to be maximized in order to read each entry, when it is minimized and you scroll over the link, it flashes--some kind of glitch. It doesn't stop until screen is maximized. Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

If you are considering an Automation System, please give Apollo a try. You and your staff will have an easy time learning all of the features it has to offer. Customer Service is always EXCELLENT. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

Apollo Automation System helps us to keep our library running smoothly on a daily basis. All of the tasks we perform are made easier and more efficient, from overdue notices, daily reports, patron financial records, cataloging books--and so much more--I would recommend Apollo to any library considering Automation or replacing their current system. Review collected by and hosted on G2.com.

Justin B.

Library Director

Libraries

Small-Business (50 or fewer emp.)

10/24/2017

"Great ILS for small libraries!"

5/5

What do you like best about Apollo ILS/LSP?

Apollo is VERY user friendly- we've been able to do everything we need to do to keep great records for the library, and they regularly push out updates that give us features we didn't know that we needed. The company is always thinking ahead and finding ways to improve the product. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

There is little I dislike; the Apollo team is quick to find fixes for any issues that have arisen, even if that means creating custom reports or settings for us. Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

I often recommend that smaller public libraries give Apollo a try. We've been nothing but pleased with the service, and with the price compared to others in the market. Switchover was super easy, and Apollo does a great job of letting library staff know about coming changes with enough time to figure out what it means for us. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

Apollo has made cataloging and inventory so much easier. We are able to more easily track our materials, giving us better control of our collections and allowing us to focus our energy on serving the public. Review collected by and hosted on G2.com.

Luci W.

Museum Director

Libraries

Small-Business (50 or fewer emp.)

10/24/2017

"Apollo has been a game changer for our library!"

5/5

What do you like best about Apollo ILS/LSP?

We love how easy it is to use, and how it has freed up more time for our staff. Our cataloging process takes a third of the time it did before we had Apollo. Our patrons are now able to make reserves, renewals, etc. on their own from our online catalog. The staff training videos are invaluable, and their customer support is always quick and friendly. Couldn't dream of a better automation system! Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

There is nothing we dislike so far, it is a wonderful service. Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

Don't hesitate making the switch, it has been a game changer for our library. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

Frees up more time for our staff to do other important tasks. We have also found their overdue notice generator to be a big improvement over our previous system. We have been able to get books back more quickly and more often, without losing as many to negligent patrons. Review collected by and hosted on G2.com.

Steven Allan H.

Library Director

Libraries

Small-Business (50 or fewer emp.)

10/19/2017

"My experiences with Apollo"

5/5

What do you like best about Apollo ILS/LSP?

Our library switched to the Apollo ILS over four years ago from a legacy system. Migration was about as painless as any migration could be. Having gone through two separate migrations with other libraries I know first hand how difficult they can be. Customer service is always very helpful and friendly and if they cannot address a problem on the first contact (rarely) follow up has usually been within 24-48 hours. They are continually adding new features which always help staff do their job better. Regarding costs versus features; Apollo does not have some of the sophisticated features of the enterprise class ILS systems used in large public libraries. That said, Apollo is significantly less expensive and for small to mid sized public libraries those high end features would most likely not be utilized. I have used six other ILS programs in my career, all of which did an acceptable job. For our application Apollo is by far and away the best choice for both cost and features. Other ILS systems for our sized library are good (and I have used the main competitor), Apollo is better. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

I'm finding it difficult to articulate a real dislike with Apollo. So I'll go with the background on the main interface screen is a boring beige. Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

Give the free trial a go. The product sells itself. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

One of the biggest issues we have is getting our community to use the library. The online catalog, database integration, and most particularly a smooth transition to our downloadable E-book and audio book platform has attracted new users. Prior to the switch to Apollo the library's catalog records were variable from barely adequate to downright bad. Access to free, high quality copy cataloging records as part of the package has helped us improve the library's catalog and given more access points for end users utilize. Review collected by and hosted on G2.com.

Gretchen P.

Library Director

Libraries

Small-Business (50 or fewer emp.)

10/17/2017

"Satisfied User for over 10 years"

5/5

What do you like best about Apollo ILS/LSP?

Extraordinary Customer Service always! One of the ways this is reflected is in the number of customer suggestions that the company incorporates into their product, in a timely way and without price increases. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

I am still searching for something to dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

Apollo knows its market - small to medium sized public libraries - and it serves their needs better than any other product currently available. By keeping its focus on this market, it continues to meet the changing needs of its customers and keeps the price down. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

Apollo software is the core of the library services that we provide. Every staff member interacts with this software daily. It is easily learned, maximizes staff time and minimizes staff frustration. It was very affordable to implement and to continue to use. Customer feedback is welcomed and incorporated into product updates regularly. Updates are painless and happen without any need for staff intervention. There is absolutely no way that I could have increased circulation metrics by over 60% while losing 2 staff F.T.E.s without Apollo. Review collected by and hosted on G2.com.

Kim E.

Director

Libraries

Small-Business (50 or fewer emp.)

10/17/2017

"Apollo is THE BEST!!!!!!"

5/5

What do you like best about Apollo ILS/LSP?

I love that the Apollo team is so responsive to my library's needs (and wants). They do everything in their power to add any features that we feel will benefit our patrons and staff. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

That I didn't switch to them sooner. We switched to them in 2008 and have been extremely happy since! Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

Any small or medium sized library I would encourage with all my heart to give Apollo a strong look. They specialize in these areas so they can meet your needs. And they do wonderfully at it. The staff time we have gained and the patron satisfaction has long outweighed any cost associated with the change. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

There are so many. Our patrons can renew online, see their accounts, place holds, communicate with us via text messaging, and it goes on and on. It has reduced staff time in many areas such as dealing with overdue items and fines, patrons updates, etc. It is so easy to train new staff and so easily accessed by our patrons. Our life is much happier. Review collected by and hosted on G2.com.

Michelle M.

Library Director

Libraries

Small-Business (50 or fewer emp.)

10/17/2017

"Biblionix Apollo is the BEST for small and medium public libraries."

5/5

What do you like best about Apollo ILS/LSP?

So many built-in features; excellent customer service; willingness to listen to customers and make immediate improvements. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

Staff side could use a modern look and feel, but that is just cosmetic. It's got power under the hood, like a rat rod! Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

I cannot say enough good things about Apollo. It is easy to use, feature rich, reasonably priced, and constantly upgrading and improving. What other charge extra for, Apollo has built right in for no extra charge. Supplemental services, like auto-calling, are very inexpensive and enhance the whole product. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

An integrated library system is the core piece of technology in any public library. It enables us to do everything else that we do. SIP2 compliance means compatibility with other products and knowing that your library is not technologically isolated. Review collected by and hosted on G2.com.

Verified User in Libraries

Small-Business (50 or fewer emp.)

10/24/2017

"Efficient and affordable ILS solution"

5/5

What do you like best about Apollo ILS/LSP?

Ease of use, it is simple for my staff. Learning the new program was not difficult. It also streamlined the Holds process, and made cataloging issues disappear. Most importantly, it displayed my ebook consortium titles and support helped me add a linked search to my library's webpage. I could never get help from my previous vendor. Review collected by and hosted on G2.com.

What do you dislike about Apollo ILS/LSP?

Nothing really. I see a message about print plugins from time to time that I don't quite understand. But, I just click out of it. Review collected by and hosted on G2.com.

Recommendations to others considering Apollo ILS/LSP:

Try it. Your install will be painless. Support issues rarely come up (once in 3 years), but if they do, their support is fast and accurate. When you import catalog records, you save a lot of time. I cataloged an entire bookmobile in an afternoon, with the feature. Review collected by and hosted on G2.com.

What problems is Apollo ILS/LSP solving and how is that benefiting you?

Our cataloging process is faster now, holds are processed quicker, data reporting is easier, and our catalog searches are simpler and more comprehensive for patrons. Review collected by and hosted on G2.com.