Reviews say that Apollo ILS/LSP excels in ease of use with a score of 9.4, while users report that LibAnswers, with a score of 8.7, can be more challenging for new users to navigate.
Users on G2 mention that Apollo ILS/LSP has outstanding quality of support, scoring 9.7, which reviewers say is crucial for small businesses needing quick assistance. In contrast, LibAnswers received a lower score of 8.6, indicating room for improvement in customer service responsiveness.
Reviewers mention that Apollo ILS/LSP's ease of setup is rated at 9.5, making it a preferred choice for small businesses looking for a quick implementation. Users report that LibAnswers lacks similar ease, which can lead to longer onboarding times.
G2 users highlight that Apollo ILS/LSP has a strong product direction with a positive score of 9.7, suggesting that the software is continuously evolving to meet user needs. Conversely, LibAnswers, with a score of 8.8, may not be perceived as forward-thinking by its users.
Users say that Apollo ILS/LSP has been a reliable partner in business, scoring 9.8 in this area, which indicates high satisfaction among its users. In comparison, LibAnswers does not have a comparable score, suggesting that users may not feel as supported in their business endeavors.
Reviewers mention that Apollo ILS/LSP is particularly well-suited for small businesses, as evidenced by its 97.8% review rate from this segment, while LibAnswers, with 41.7% of reviews from the enterprise market, may cater more to larger organizations, potentially overlooking the needs of smaller users.
Pricing
Entry-Level Pricing
Apollo ILS/LSP
No pricing available
LibAnswers
No pricing available
Free Trial
Apollo ILS/LSP
No trial information available
LibAnswers
No trial information available
Ratings
Meets Requirements
9.5
45
9.0
10
Ease of Use
9.4
45
8.7
10
Ease of Setup
9.6
30
Not enough data
Ease of Admin
9.6
32
Not enough data
Quality of Support
9.7
44
8.6
7
Has the product been a good partner in doing business?
Yes, indeed. You can try Apollo free, with your data, and with no obligation. All while your library operates normally. It's exactly as if you migrated. So...Read more
Other automation companies I’ve seen address multiple kinds of libraries. I'm with a public library and I don't want the clutter of unneeded features. Is Biblionix different?
1 Comment
Official Response from Apollo ILS/LSP
Absolutely. We serve no school, academic, or special libraries. We devote our thinking to what makes your public library tick and what you and your patrons...Read more
Can patrons renew items by text message?
1 Comment
Official Response from Apollo ILS/LSP
Yes! Our Gabbie option provides 2-way texting with renewal capability. It's an integrated "Ask a Librarian" feature!Read more
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