Thanks for sharing this. We’re glad the process felt organized, easy to follow, and well-supported from order to artwork review to project tracking.

That’s exactly what we want our swag program to do: bring product sourcing, design support, project management, and communication into one place so custom branded merch is easier to manage from start to finish.

We also appreciate the kickoff call feedback. Communication styles can vary across different account teams, your team should be working with you on a communication plan that works for you as well. Please let your creative project manager know ahead of your next project that you'd prefer to kick off with a call first, and they should be happy to support this. Passing our team a reminder to set up calls with clients when a new project comes up as well.

Appreciate you taking the time to share your experience.

Thanks for sharing this. We’re glad MyKotis has made it easier to keep projects organized and give your team one place to manage branded merch, updates, and pricing support.

We also appreciate you sharing your feedback on how the shipment issue was handled. Mistakes can happen and when they do, our goal is to communicate clearly, take ownership, and keep your swag program moving with as little friction as possible.

It’s been great partnering with multiple Dexcom teams and getting to better understand your brand, culture, and product needs. Appreciate you taking the time to write a review.

Thanks for sharing this, Andrea. We’re glad the platform has made it easier to manage projects in one place and cut down on phone calls and email chains.

We also appreciate the feedback on modernizing the software. MyKotis is built to make swag programs, company stores, and uniform ordering easier to manage. We’re always working on improving the experience with smarter tools and features, and new updates rolled out monthly (we send a monthly newsletter about this - linking below, check out and subscribe to see new updates!)

Client feedback is important to this process. If there are specific features or AI use cases you see being beneficial, please send your account team an email with some notes. They can note your feedback to our client feature requests tracking.

Appreciate you taking the time to share your experience.

Thanks for sharing this, Kris. We’re glad to hear our team has been responsive and that the product quality has met the mark. It’s also great to hear the ordering pages have helped support different teams and use cases.

We appreciate the feedback on self-service ordering and payment for new product orders. Our swag programs do allow self-service ordering for products already in inventory, so it sounds like you may be referring to the ordering process for new products. MyKotis helps keep that process organized in one place, including proofs, approvals, order details, and updates so we can provide self-service through as much of your order process as possible.

Though, for new product orders, we keep an extra step between order submission and payment so our team can confirm the final invoice before production. Pricing can change based on the final design, quantity, decoration, and shipping, which aren't finalized until after you submit your order. That step also helps us catch last-minute issues, like stock changes or timing concerns, before an order moves forward, saving time and disappointment later.

This process also helps us keep pricing tighter instead of building in a larger cushion upfront for every order, which is what we see with most self-service options. That said, easier ordering and a smoother payment flow are absolutely things we want to keep improving, so we’re sharing this feedback with our team. If you have questions or thoughts about this, we’d love to hear it, please don’t hesitate to discuss with your account team.

Thank you for taking the time to share your experience!

Cynthia, thank you for taking the time to write this thoughtful review. Designing something special for a bar mitzvah is a pleasure. We appreciate you trusting Kotis with such a meaningful moment and are so glad we could help with your swag!

Thanks for sharing this. We’re glad our team’s responsiveness and quick turnarounds have made a difference, and that the Kotis swag program is helping you save time.

We also appreciate the candid feedback on the platform experience. It should feel intuitive when you’re ordering from inventory, checking details, or managing your program day to day. And it was built to keep swag programs practical and easy to manage without extra feature overload. It purposely has a basic, no frills design which is supposed to make finding and doing what you need easier.

Because your feedback is different from what we typically hear, we'd love to get a better understanding from you about where the dashboard feels clunky or hard to navigate. If you’re open to it, a quick call with your program manager might be helpful. They can walk through the areas causing friction, share tips that may help you now, and pass your specific feedback to our dev team as we continue improving the platform.

Appreciate you taking the time to share both the good and the areas we can improve.

Megan, glad to hear the onboarding process was quick and easy and that our team delivered a high level of responsiveness and service. We pride ourselves on providing a seamless customer experience. Our team is excited to continue building the partnership as we grow together!

Hi Olivia! My name is Madison, and I oversee our customer experience team here at Kotis. Thank you for taking the time to share your feedback, and for calling out the ease of the platform and how it supports your online shopping experience.

We’re actively prioritizing improvements that make the platform more self‑service and intuitive, and several of the items you mentioned are already on our roadmap for upcoming releases. We regularly share technical updates with our program admins, so you’ll continue to see enhancements roll out there.

On the inventory side, we work closely with our warehouse team to maintain accuracy and can absolutely continue cycle counts to further tighten that up. I’ll have our Platform Team Manager reach out to schedule a feedback call as well. Our in‑house development team relies heavily on feedback like this to keep improving the platform, and we truly appreciate you being a partner in that process.

Thank you so much for taking the time to leave a review. Glad to hear you've had such a great experience with Kotis.