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G2 recognized KORONA POS
KORONA POS

By COMBASE USA

4.7 out of 5 stars

How would you rate your experience with KORONA POS?

Share your insights with KORONA POS

Thousands of people like you come to G2 to find out whether solutions like KORONA POS are the right fit for them. Share your real experiences with KORONA POS and the G2 community and help someone make the right decision about their software.

KORONA POS Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the excellent customer support from KORONA POS, highlighting responsiveness and effective assistance with any queries. (14 mentions)
Users highlight the efficiency of KORONA POS with its intuitive interface and automatic inventory updates. (12 mentions)
Users value the seamless integration and intuitive interface of KORONA POS, enhancing operational efficiency and ease of use. (11 mentions)
Users praise the professionalism of the staff, highlighting their friendliness, responsiveness, and exceptional support throughout their experience. (9 mentions)
Users love the ease of use of KORONA POS, citing its customization and excellent support for a smooth experience. (8 mentions)
Users value the reliability and responsiveness of KORONA POS, ensuring smooth operations and excellent support throughout. (8 mentions)
Users appreciate the effective reporting tools of KORONA POS, enabling real-time data insights for better decision-making. (7 mentions)
Users find the difficult learning curve of KORONA POS challenging due to its extensive features and complexity. (5 mentions)
Users find KORONA POS has limited features, particularly regarding invoicing, promotions, and mobile app support. (3 mentions)
Users express frustration over the incomplete invoicing functionality and lack of communication regarding software updates. (2 mentions)
Users report slow performance due to complex setups, persistent bugs, and cumbersome software updates affecting usability. (2 mentions)
Users are frustrated by update issues including bugs, lack of documentation, and functionality losses after software updates. (2 mentions)
Users find the outdated UX of KORONA POS frustrating, affecting usability and overall satisfaction with the system. (2 mentions)
Users express a desire for a mobile app to improve checkout options and enhance POS usability. (1 mentions)
Users experience poor customer support due to inadequate explanations, requiring multiple contacts for clarification on features. (1 mentions)

Top Pros or Advantages of KORONA POS

1. Customer Support
Users praise the excellent customer support from KORONA POS, highlighting responsiveness and effective assistance with any queries.
See 14 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Super reliable system with amazing support"

What do you like about KORONA POS?

What I love most about KORONA is how reliable and easy it is to use once you get the hang of it. The system just works, and there’s a ton of helpful r

Gary B.
GB

Gary B.

Small-Business (50 or fewer emp.)

5.0/5

"Customer support is top notch"

What do you like about KORONA POS?

Knowing that they are just a phone call away. The support is based in the US and all speak very good english and spanish.

2. Efficiency
Users highlight the efficiency of KORONA POS with its intuitive interface and automatic inventory updates.
See 12 mentions

See Related User Reviews

AC

Amber C.

Enterprise (> 1000 emp.)

5.0/5

"Seamless inventory data management platform"

What do you like about KORONA POS?

KORONA POS integrates efficiently with inventory data management system. I have relied with this platform for automatic updates on enterprise stock le

DL

Dan L.

Mid-Market (51-1000 emp.)

5.0/5

"Suitable platform for managing prices and initiating accurate transactions"

What do you like about KORONA POS?

KORONA POS has streamlined operations in our stores with timely prices updates and faster transactions. The set up process is simple and the customer

3. Features
Users value the seamless integration and intuitive interface of KORONA POS, enhancing operational efficiency and ease of use.
See 11 mentions

See Related User Reviews

CC

Chantel C.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable and user-friendly POS solution for business growth"

What do you like about KORONA POS?

What really stands out for us is how smoothly KORONA POS integrates with other systems, especially on the accounting and reporting side. It's taken a

DL

Dan L.

Mid-Market (51-1000 emp.)

5.0/5

"Suitable platform for managing prices and initiating accurate transactions"

What do you like about KORONA POS?

KORONA POS has streamlined operations in our stores with timely prices updates and faster transactions. The set up process is simple and the customer

4. Staff Professionalism
Users praise the professionalism of the staff, highlighting their friendliness, responsiveness, and exceptional support throughout their experience.
See 9 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Super reliable system with amazing support"

What do you like about KORONA POS?

What I love most about KORONA is how reliable and easy it is to use once you get the hang of it. The system just works, and there’s a ton of helpful r

AS

Aksana S.

Mid-Market (51-1000 emp.)

5.0/5

"Straightforward and dependable POS that supports our daily operations"

What do you like about KORONA POS?

What I appreciate most is how easy it was to get started with KORONA POS. The system is well-organized, and setting up our product catalog took much l

5. Ease of Use
Users love the ease of use of KORONA POS, citing its customization and excellent support for a smooth experience.
See 8 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Super reliable system with amazing support"

What do you like about KORONA POS?

What I love most about KORONA is how reliable and easy it is to use once you get the hang of it. The system just works, and there’s a ton of helpful r

AS

Aksana S.

Mid-Market (51-1000 emp.)

5.0/5

"Straightforward and dependable POS that supports our daily operations"

What do you like about KORONA POS?

What I appreciate most is how easy it was to get started with KORONA POS. The system is well-organized, and setting up our product catalog took much l

6. Reliability
Users value the reliability and responsiveness of KORONA POS, ensuring smooth operations and excellent support throughout.
See 8 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Super reliable system with amazing support"

What do you like about KORONA POS?

What I love most about KORONA is how reliable and easy it is to use once you get the hang of it. The system just works, and there’s a ton of helpful r

AS

Aksana S.

Mid-Market (51-1000 emp.)

5.0/5

"Straightforward and dependable POS that supports our daily operations"

What do you like about KORONA POS?

What I appreciate most is how easy it was to get started with KORONA POS. The system is well-organized, and setting up our product catalog took much l

7. Reporting
Users appreciate the effective reporting tools of KORONA POS, enabling real-time data insights for better decision-making.
See 7 mentions

See Related User Reviews

CC

Chantel C.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable and user-friendly POS solution for business growth"

What do you like about KORONA POS?

What really stands out for us is how smoothly KORONA POS integrates with other systems, especially on the accounting and reporting side. It's taken a

JJ

John J.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable, Efficient, and User-Friendly POS Solution"

What do you like about KORONA POS?

KORONA POS stands out for its intuitive interface and robust reporting tools, which make managing inventory and tracking sales incredibly efficient. T

Top Cons or Disadvantages of KORONA POS

1. Difficult Learning
Users find the difficult learning curve of KORONA POS challenging due to its extensive features and complexity.
See 5 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"Unreliable System, Unsustainable Support Model, No Accountability"

What do you dislike about KORONA POS?

The system was unreliable when deployed—WiFi connectivity issues, unresponsive screen elements, and key functions failing on launch day. While support

CC

Chantel C.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable and user-friendly POS solution for business growth"

What do you dislike about KORONA POS?

Honestly, there hasn’t been much to complain about. If I had to point out something, it would be that the learning curve for the more advanced feature

2. Limited Features
Users find KORONA POS has limited features, particularly regarding invoicing, promotions, and mobile app support.
See 3 mentions

See Related User Reviews

Gary B.
GB

Gary B.

Small-Business (50 or fewer emp.)

5.0/5

"Customer support is top notch"

What do you dislike about KORONA POS?

I wish they had a mobile app that could be ran on a handheld unit. That way we can have more checkpout options when we are busy.

RB

Rachel B.

Small-Business (50 or fewer emp.)

5.0/5

"Robust POS System"

What do you dislike about KORONA POS?

The promotions are lacking in features, only allowing one redemtion point for customer points, and the couponing/discounts can be difficult to set up.

3. Inventory Management
Users express frustration over the incomplete invoicing functionality and lack of communication regarding software updates.
See 2 mentions

See Related User Reviews

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

0.5/5

"The POS that continues to devolve"

What do you dislike about KORONA POS?

6+ years, have never added Invoicing functionality for net terms clients Known/documented bugs persist for years SW updates happen without notice, w

AC

Amber C.

Enterprise (> 1000 emp.)

5.0/5

"Seamless inventory data management platform"

What do you dislike about KORONA POS?

The enterprise stock management has been accurate since we deployed this platform. There are few data entry errors in inventory system that can be eas

4. Slow Performance
Users report slow performance due to complex setups, persistent bugs, and cumbersome software updates affecting usability.
See 2 mentions

See Related User Reviews

JJ

John J.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable, Efficient, and User-Friendly POS Solution"

What do you dislike about KORONA POS?

While the system is highly functional, the initial setup can be a bit complex for users without prior POS experience. Additionally, some advanced cust

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

0.5/5

"The POS that continues to devolve"

What do you dislike about KORONA POS?

6+ years, have never added Invoicing functionality for net terms clients Known/documented bugs persist for years SW updates happen without notice, w

5. Update Issues
Users are frustrated by update issues including bugs, lack of documentation, and functionality losses after software updates.
See 2 mentions

See Related User Reviews

Sara B.
SB

Sara B.

Small-Business (50 or fewer emp.)

5.0/5

"Great POS! The Korona team is amazing!"

What do you dislike about KORONA POS?

The look is a little outdated. It could use an update. The colors and block style buttons have a Nintendo old school vibe.

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

0.5/5

"The POS that continues to devolve"

What do you dislike about KORONA POS?

6+ years, have never added Invoicing functionality for net terms clients Known/documented bugs persist for years SW updates happen without notice, w

6. UX Improvement
Users find the outdated UX of KORONA POS frustrating, affecting usability and overall satisfaction with the system.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"Unreliable System, Unsustainable Support Model, No Accountability"

What do you dislike about KORONA POS?

The system was unreliable when deployed—WiFi connectivity issues, unresponsive screen elements, and key functions failing on launch day. While support

Sara B.
SB

Sara B.

Small-Business (50 or fewer emp.)

5.0/5

"Great POS! The Korona team is amazing!"

What do you dislike about KORONA POS?

The look is a little outdated. It could use an update. The colors and block style buttons have a Nintendo old school vibe.

7. Limited Compatibility
Users express a desire for a mobile app to improve checkout options and enhance POS usability.
See 1 mentions

See Related User Reviews

Gary B.
GB

Gary B.

Small-Business (50 or fewer emp.)

5.0/5

"Customer support is top notch"

What do you dislike about KORONA POS?

I wish they had a mobile app that could be ran on a handheld unit. That way we can have more checkpout options when we are busy.

8. Poor Customer Support
Users experience poor customer support due to inadequate explanations, requiring multiple contacts for clarification on features.
See 1 mentions

See Related User Reviews

JM

Jason M.

Small-Business (50 or fewer emp.)

4.0/5

"A Vast Improvement!"

What do you dislike about KORONA POS?

The system software is originally from Germany, so there was a slight learning curve trying to figure out POS button sequences. It's the most efficien

KORONA POS Reviews (50)

Reviews

KORONA POS Reviews (50)

4.7
50 reviews
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Susan C.
SC
Sales Executive
Enterprise (> 1000 emp.)
"KORONA POS is the best deal"
What do you like best about KORONA POS?

The platform has enabled my team to build the most reliable interactive system for customers and sales personnel. It is easy to initiate order and make payment with credit card. The customer support team provides immediate solution when the system experiences downtimes. KORONA POS has enabled my team to set suitable promotion programs and sales techniques that meets consumer demands. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

The performance has been excellent throughout and has effectively promoted best trade and customer service practices. Review collected by and hosted on G2.com.

Response from Michael Chalberg of KORONA POS

Thanks Susan! So happy that the product and customer support have been excellent for you so far. Always feel free to reach out with any questions!

LR
Software Engineer
Mid-Market (51-1000 emp.)
"Great product with efficient open API"
What do you like best about KORONA POS?

KORONA POS has given my team an opportunity to integrate our e-commerce system with reliable POS infrastructure. It is customizable with solid data management system that has enhanced effective creation of product and retail database for quick customer evaluation. The system has enhanced accurate inventory ordering and commission calculations of sales and marketing agents. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

I have experienced stable performance with continuous improvements from the operation capabilities of KORONA POS. Review collected by and hosted on G2.com.

Response from Michael Chalberg of KORONA POS

Thanks for taking the time to leave us a review Lisha! And very glad to hear you're happy with our product.

JM
Operations Manager
Small-Business (50 or fewer emp.)
"A Vast Improvement!"
What do you like best about KORONA POS?

We switched over from an older POS to Korona almost 5 years ago. The system is great! Fast, efficient, customizable, and has great reporting tools as well! We use it everyday, with only minor issues here and there. A quick call to the support staff will always fix it, they are are very friendly and based in the USA! Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

The system software is originally from Germany, so there was a slight learning curve trying to figure out POS button sequences. It's the most efficient, but it takes some getting used to. There are also a lot of features, which is a plus, but they aren't all explained very well without multiple emails/calls with the support team. Review collected by and hosted on G2.com.

Response from Michael Chalberg of KORONA POS

Thanks for your feedback, Jason! We're glad you love the switch to KORONA POS and are always here if you have questions about any of the different terminology or layouts.

Barbara H.
BH
Financial Analyst
Enterprise (> 1000 emp.)
"Fast and affordable data analysis platform"
What do you like best about KORONA POS?

We have managed to effectively integrate KORONA POS with the accounting system for reliable transaction processing. The customer support team has never failed my department when engaged during project implementation. It has managed to save time in data analysis and financial performance reporting. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

This is the right software that I have come across with powerful system in data structuring and and reporting dashboards. Review collected by and hosted on G2.com.

Response from Michael Chalberg of KORONA POS

Thanks for taking the time to leave us a review! Glad to hear it's been such a good experience. Please reach out if you need anything at all :)

Nancy C.
NC
Marketing Director
Enterprise (> 1000 emp.)
"Trustworthy marketing assessment platform"
What do you like best about KORONA POS?

Korona Pos provides real-time data insights from sales and marketing reports. It enables my team to plan and set achievable goals based on available data analytics. It has established solid CRM management base that enhances efficient crafting of sales and marketing promotions. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

Deployment of this platform in our enterprise was the best decision and the results are ever awesome. Review collected by and hosted on G2.com.

Response from Michael Chalberg of KORONA POS

Thanks for all your support Nancy! So happy to hear how important KORONA POS has been to the success of your business.

EW
Director of Operations
Mid-Market (51-1000 emp.)
"The POS solution for any small or large business!"
What do you like best about KORONA POS?

The "all-in-one" system capabilities such as ticketing, retail, food/beverage, online sales, and more. Having one POS that can be sufficient in multiple different areas is extremely beneficial for both reporting and operational purposes. The ticketing portion of Korona is fantastic for validation of tickets, reloading wristbands, scanning at turnstiles and handheld devices, and more.

The customer service is also consistent and very helpful. We have worked with other systems that do not have good customer service and can be impossible to reach. The team really cares about solving issues and coming up with solutions. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

Since there are so many features and capabilities, it can be difficult to learn on the backoffice side. Review collected by and hosted on G2.com.

Response from Michael Chalberg of KORONA POS

Thanks for taking the time to leave us a review Emily! We know there is a lot to learn so please don't hesitate to set up a training for your or team any time.

Verified User in Retail
ER
Small-Business (50 or fewer emp.)
"The POS that continues to devolve"
What do you like best about KORONA POS?

Cloud, multi-store chain

Multi-tier pricing for B2C, B2B Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

6+ years, have never added Invoicing functionality for net terms clients

Known/documented bugs persist for years

SW updates happen without notice, without documentation

SW updates consistently worse. Remove functions like checking stock and store prices in 3 clicks to a 20 click exercise. Every time you save a Quote, it throws up a splash screen/click OK. Why? Review collected by and hosted on G2.com.

Response from Michael Chalberg of KORONA POS

This user went live with KORONA POS despite the team, from the very start of the sales process, recommending alternative software and advising him that KORONA was not a good fit for his business. He went live anyway and continued using KORONA POS for several years despite continuing to receive that feedback and multiple offers to help him transition to a new system. He consistently asked for new features and tools that we had long told him were not in our development plans and complained when they didn't appear on product updates. The team at KORONA repeatedly told him that there would not be invoicing functionality for net terms clients. Plus, all software updates happen quarterly and come with cloud updates, email notifications to all users (unless the user unsubscribed from emails as he did), and thorough manual pages explaining the changes. Updates also have never included a 20-click process for checking stock prices, but it's this type of exaggeration that made offering helpful support to this user impossible. He has since moved on to a POS solution that is better suited to his business, with our support team's continued assistance, despite his hostile demeanor and offensive phone calls. We pride ourselves on full transparency and honesty during the sales process and will continue to do so. We know that our POS solution, like any, can never be the right fit for all business types, but instead must focus on serving specific niches exceedingly well. This is what we will always strive to do.

RR
Small-Business (50 or fewer emp.)
"Retailers need a fast, reliable platform to grow their businesses and this is the one."
What do you like best about KORONA POS?

Speed, reliability and robust feature sets are critical for a retail business. Korona has an amazing architecture that enables these key concepts, plus a solid discipline in releasing new improvements on a regular basis without any interruption in business. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

Korona is a robust POS solution and includes many features that you may not ever use, however, they are there when you need them. It is not efficient to learn all of these features at the beginning of deployment, so this slows down implementations. Review collected by and hosted on G2.com.

Gary B.
GB
Small-Business (50 or fewer emp.)
"Customer support is top notch"
What do you like best about KORONA POS?

Knowing that they are just a phone call away. The support is based in the US and all speak very good english and spanish. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

I wish they had a mobile app that could be ran on a handheld unit. That way we can have more checkpout options when we are busy. Review collected by and hosted on G2.com.

Response from Michael Chalberg of KORONA POS

Glad our support team has been helpful Gary! We have mobile checkout tablets if you're interested and we're working on improving our mobile app and will let you know when the latest version is released.

Verified User in Retail
AR
Small-Business (50 or fewer emp.)
"We are a unique business requires entering and removing inventory which Korona Allows for."
What do you like best about KORONA POS?

Our store has been using Korona POS and it has made running our buisness easier. The system allows for us to enter and remove things from inventory easily and frequently. When we have hiccups we are able to reach their customer service who is responsive and quick with answers. The instilation was not too difficult to complete. Our employees use the system every day and have very little trouble using it. Review collected by and hosted on G2.com.

What do you dislike about KORONA POS?

The back end of the system is not as accesable for general users. You need a higher lever of technology skill set to work the back end of the system, which we run into issues with when people are not used to or have not been directly taught how to run the system. Another thing that would be nice is creating a program where you can update your equipment i.e. the computer/physical POS. It would be nice if there was a way to return old equipment to update to new equipment without having to pay outright for the new stuff. Review collected by and hosted on G2.com.

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