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By Kenyt Technologies
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How would you rate your experience with Kenyt?
Personalization
10 reviewers of Kenyt have provided feedback on this feature.
Provides personalized responses to interlocator based on segmentation or past responses.
Route To Human
Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.
Natural Language Understanding (NLU)
Based on 10 Kenyt reviews.
Can have a natural, human-like conversation with an interlocator.
Conversation Editor
This feature was mentioned in 10 Kenyt reviews.
Allows business to edit conversations to meet the unique needs of one's business.
Integration
Gives users the ability to update systems, like CRM, based on conversations.
Human-In-The-Loop
As reported in 10 Kenyt reviews.
Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.
Sales Follow-Up
Allows users to automate responses to customer inquiries across various channels.
Customer Interaction Automation
Lead Generation
Allows users to automate the process of generating and qualifying sales leads.
Document Processing
Allows users to automate the handling, processing, and management of documents.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Independent Decision Making
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Adaptive Responses
Task Execution
Provides the AI agent the ability to execute tasks without requiring constant user input.
Problem Solving
Allows the AI agent to identify and resolve issues without user intervention.
Provides an AI agent that is able to make decisioning independently.
Ticket Status Updates
Provides users with automated updates on ticket progress and resolution timelines.
SLA Monitoring
Enables the AI agent to track service level agreements and ensure timely ticket resolution.
Ticket Categorization
Enables the AI agent to classify and prioritize tickets based on issue type and urgency.
Ticket Assignment
Allows the AI agent to route tickets to the appropriate team or individual for resolution.
Automated Ticket Creation
Allows the AI agent to automatically generate tickets from user inquiries or issues.
Knowledge Base Utilization
Enables the AI agent to retrieve and apply solutions from an IT knowledge base.
Workflow Automation
Enables the AI agent to automate repetitive IT tasks, such as password resets or software installations.
Real-Time Troubleshooting
Allows the AI agent to diagnose and resolve IT issues without human intervention.
User Self-Service Assistance
Provides users with instant, automated guidance to resolve common IT problems.
Proactive Issue Detection
Allows the AI agent to identify and address potential IT issues before they escalate.
Automated Ticket Resolution
Allows the AI agent to autonomously resolve customer queries without human intervention.
Contextual Response Generation
Enables the AI agent to provide accurate answers based on the context of customer inquiries.
Sentiment Analysis
Allows the AI agent to analyze customer sentiment and adjust responses accordingly.
Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.
Multilingual Support
Provides users the ability to interact with the AI agent in multiple languages for global support.
Proactive Customer Outreach
Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.
Provides users the ability to automate gathering and analyzing customer feedback after interactions.
Escalation Handling
Allows the AI agent to identify when issues require human intervention and escalate them appropriately.
Workflow Optimization
Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.