JumpCloud Reviews & Product Details

I like using JumpCloud to manage devices and access them remotely. I can send commands and scripts, deploy or remove software, run updates, and restart devices without being there in person. Remote access is seamless and helps me assist users, and onboarding devices to Microsoft Defender with JumpCloud saved me a lot of time. I find asset management especially valuable because I can see who a device is assigned to, who used it before, and details like its RAM, serial number, and model. I also like being able to see which devices are offline, unlock user accounts, manage software, and use the Chrome add-on to help keep browsers updated. JumpCloud works well with Microsoft Defender for sending scripts to affected devices to address vulnerabilities. The initial setup was seamless for me, and I like being able to see what JumpCloud can do for security. Review collected by and hosted on G2.com.

The JumpCloud password manager crashes at times, and I remember it crashing most of the time, though I’m not sure how it behaves now. On some Windows machines, devices I register don’t show up in the JumpCloud portal even though they appear to be enrolled, and I can’t enroll them again. I haven’t figured out how to fix that yet, though restarting the JumpCloud services might help. Review collected by and hosted on G2.com.

I liked that Jump Cloud integrates identity, single sign-on, and device management into one dashboard, which made our IT processes very easy. For onboarding users, I now just have to create the user once, and everything is streamlined, improving our performance with access control policies and multifactor authentication. The cross-platform compatibility for Windows, Linux, and Mac is also good. Due to single sign-on in Google Workspace, our password tickets have been reduced. The pricing is fair for small to medium-sized businesses. The AI capabilities are also fairly good. Review collected by and hosted on G2.com.

The admin console becomes clumsy when we scale, and looking for a particular policy and binding users to groups becomes difficult with too many clicks. Some advanced configurations require knowledge of PowerShell scripting. The AI quality is good, but it is not fully integrated, and audit log functionalities are good but not sufficient. The pricing model becomes costly as we grow larger. Review collected by and hosted on G2.com.

I use JumpCloud to manage Computers, Tablets, Smartphones, Users, Access, Software, WiFi Connection, and Updates at my company. I like how it centralizes processes and makes them easier. The zero-touch enrollment, notifications, and friendly remote support are beneficial. I particularly enjoy using JumpCloud Remote Assist daily on Windows and MacOS instead of Anydesk. The logs for each user and computer are useful. Initially, setting it up was tough, but the JumpCloud team greatly helped, making it easier afterward. Review collected by and hosted on G2.com.

I think the Software Management could use some improvement. It's not quite there yet, especially when it comes to re-sending or scheduling software updates. Having action buttons to easily re-send software installations or updates and a scheduling option would really make things better. Review collected by and hosted on G2.com.

Jumpcloud hits all of the points I needed to finally ditch Active Directory. The console layout is good, and it works well for both Mac and Windows machines. The online Knowledge Base is excellent and provides the answers to just about every question or problem. Implementation is straightforward, and adding a service like RADIUS was quite simple. On the few occasions where I had to reach out to support, the customer service was prompt and exceptional.

I use Jumpcloud daily, to monitor password changes, assign devices to users and make sure our Google integrations are working as expected. Review collected by and hosted on G2.com.

I had some occasions where the agent on a computer just stopped reporting in. This is an easy fix, and it does not happen frequently, but it is annoying. Review collected by and hosted on G2.com.

AI MCP connections, Performance of end user assets, Integrations of our apps in single place..working as a single IT Pitstop for our organization Review collected by and hosted on G2.com.

RADIUS implementation for new user onboarding creation on login keychain level not with the system keychain and UI/UX were very slow and buffering. Review collected by and hosted on G2.com.

JumpCloud lets us manage our whole laptop fleet (Mac and Windows) from one cloud console without any on-prem infrastructure. New machines get enrolled quickly, and we can push policies like disk encryption, screen lock, OS updates and password rules without touching each device. When someone leaves, we can lock or wipe their laptop remotely, which gives us confidence on security and compliance. For a lean team without dedicated IT staff, getting real device visibility and control from one place has been the biggest win. Review collected by and hosted on G2.com.

Policy changes sometimes take a while to reach devices, and troubleshooting the agent when it falls out of sync isn’t always simple. The console could be cleaner, and device compliance reporting could be more customizable. Review collected by and hosted on G2.com.

I like JumpCloud because it offers all-around features in a single platform. I'm using it for user and device management efficiently. Their user management feature automatically syncs accounts on devices, removing the need for manual creation. SSO integration with Google and other platforms is really helpful. With device management, I can track devices, their current state, policy, and details. The policy management allows for segmentation, ensuring users access only what they need. Patch management ensures devices are up-to-date with the correct patches and security updates. SAAS management is also valuable for tracking our licenses and checking compliance. The admin console and user portal are easy and intuitive to use, providing clear insights at first glance. Review collected by and hosted on G2.com.

User policy management—we could set each user to have a dedicated license and maximize one workstation that could be shared with different accounts or lines of business. Review collected by and hosted on G2.com.

I mainly use JumpCloud as an MDM solution to manage our laptop fleet on Windows and Mac, making it easy to deliver software and security configurations. I love how it ensures everyone has the same solid base of security policies and access to applications through their identity provider account. We have a very strong relationship with JumpCloud, and it simplifies managing access to applications and ensuring endpoint protection. JumpCloud's outstanding customer success support is also something I truly appreciate. Additionally, integrating it with tools like Vanta helps us maintain security standards and meet auditor requirements. Setting up a new laptop through a vendor, like Apple Business Manager, was simple enough, which adds to the convenience of using JumpCloud. Overall, we are very happy with the product and I would definitely recommend it to others. Review collected by and hosted on G2.com.

Nothing comes to mind that I can raise here, we're very happy with the product Review collected by and hosted on G2.com.

I really like JumpCloud's centralized user and device management, making day-to-day IT administration easier. The wide range of device management features for Windows, macOS, Linux, iOS, and Android, all in one platform, provides much more control than what I get with Google Workspace. The depth of device management is impressive, with alerts and reports giving me greater visibility into what's happening across devices, and Windows patch management is a big plus. I find the conditional access and zero trust policies particularly useful for security, along with patch management and reporting features for better visibility and control. The ability to manage and track updates is also valuable. The setup was quite easy thanks to JumpCloud's documentation and support team. Review collected by and hosted on G2.com.

Everything works pretty well with JumpCloud, but for some advanced tasks, you still need to use commands or scripting. For example, when I'm trying to set up custom device settings or software installations for Windows and macOS, I have to resort to using Powershell or shell commands. It would be much better if these options were available as simple console-based actions. Review collected by and hosted on G2.com.

To the best of my knowledge, JumpCloud is the only solution uniquely positioned to unify IAM with Device Management, supporting multiple protocols such as agent-based integration, LDAP, and RADIUS. All this with an easy-to-use user interface and a robust set of APIs allowing integration with our other applications. Their comprehensive documentation makes easy integration possible with devices and applications, and on the rare occasion when we ran into issues, the customer support was ready to go above and beyond. This centralizes user and device management for us, and we’ve since rebuilt our entire operations around JumpCloud using it every single day to fully leverage its capabilities. Review collected by and hosted on G2.com.

JumpCloud password manager continues to be its weakest point even with its unique decentralized syncing approach. It doesn't compare against some of the best solutions out there and the clients are a hit or miss. Also, options not showing as part of the current offering show up in the sidebar, clicking which starts a trial. It would be helpful to only show options in the navbar for features subscribed to. Review collected by and hosted on G2.com.