Jotform Reviews & Product Details

As a freelancer managing multiple web development and automation projects, Jotform has become an indispensable tool in my tech stack. It is simply amazing for streamlining how I collect information, onboard new clients, and process payments.

Many of my clients have benefited tremendously from implementing Jotform into their businesses. I've set it up for local service providers, e-commerce stores, and consultants to automate everything from appointment bookings to client intake questionnaires. Not only has it saved them countless hours of administrative work, but it has also significantly improved their conversion rates and customer experience. Highly recommended for any freelancer or agency looking to scale client workflows! Review collected by and hosted on G2.com.

The free tier is great for testing, but growing businesses will quickly need a paid plan to unlock higher submission limits and advanced features.

The sheer number of widgets and integrations can feel slightly overwhelming at first glance, though it's worth taking the time to explore them. Review collected by and hosted on G2.com.

I use Jotform for my tax business, and it helps solve a lot of the problems that people have filling out regular applications online. I find it very smooth to access and use. I like most about Jotform the forms that I can create, the different themes available, the ease of creating a form, and the ability to publish it right then and there. Initially setting up Jotform was pretty easy for me. Review collected by and hosted on G2.com.

Just the editing experience could be a little bit more smoother for me, but that's about it. Review collected by and hosted on G2.com.

Our server was having trouble processing forms, moving to a form platform that runs on its own servers was a big advantage for us. We were able to quickly continue processing payments. Review collected by and hosted on G2.com.

I found the ai builder component to be a bit clumsy. When it made an unwanted change, it was hard to figure out how to undo said change, often times resulting in taking the form creation in a different direction, or starting over. Review collected by and hosted on G2.com.

Overall, I love how simple it is. We’re a small business and not very IT literate, but we’ve still managed to find so many uses for Jotform that help streamline our processes. We created a feedback form that’s simple and straightforward for customers, while still giving us enough information thanks to the conditional formatting. The report builder has also really impressed our MD. For the price of the silver plan I really cannot fault it. Review collected by and hosted on G2.com.

We're fairly new to Jotform and haven't found much we dislike yet, but one improvement that could be made is to increase the integrations. This may just be that we need to suggest which software we'd like to integrate with, but it would streamline our process even more if we had this in place. Review collected by and hosted on G2.com.

I come from my company using a Wordpress background for the site. Having to fully modernize some aspects of our website recently our old way of doing intake forms would no longer be compliant. We were recommended Jotform as a means of staying HIPAA compliant on our new website, and at first I was a bit distraught over having to rebuild all of our company's forms and learn a new system. However, once I got onto Jotform, it was a game changer. We were able to reproduce some of our simple forms in as little as 5-10 minutes before getting them live for patients to use. The ease of use for our staff was easier than anticipated as well. I am interested in trying out more of the features available to us on the Gold plan.

Being a healthcare organization we knew we needed a HIPAA compliant plan which left us only with Gold or Enterprise. I contacted Enterprise sales and left a inquiry, and well my meeting was quickly dismissed with them after the sales rep was telling me it would be 10,000 at least for Enterprise, and he really did not know any of the other plans so good luck. That did leave it disheartening and not great initial support for our organization being brought aboard. I am hoping my experience with support is different from sales.

So far the performance of the forms seems to be running smoothly on our website and via submissions on Jotform Review collected by and hosted on G2.com.

I dislike that when my team logs in to a table that they re not logging into the table but to forms, then need to access shared with me, then tables to see results Review collected by and hosted on G2.com.

A practical way to handle job applications for my business

I own a roofing company and use Jotform as a dedicated website where people can apply for our open positions. Applicants fill out the application, upload their résumé, and everything comes directly to my email, including the PDFs. That direct email delivery is the biggest benefit for me because it fits into how I already run my business and review applicants.

When hiring across multiple job platforms, I want one consistent application process and one place to receive the information. Jotform gives me a link I can send applicants to, where I can ask the questions relevant to the position and collect their résumés alongside their answers. Having that information together makes it easier to evaluate someone without chasing down missing details.

I also appreciate being able to use it as a standalone application page without building and maintaining a separate hiring website. My goal is straightforward: give candidates somewhere to apply and get their completed applications and PDF attachments delivered to my inbox. Jotform serves that purpose well and has become a useful part of my hiring process. Review collected by and hosted on G2.com.

Nothing! It works perfect for our needs. Review collected by and hosted on G2.com.

We have found using and creating online forms with Jotform incredibly useful and also very straightforward to use. The form creation interface is well laid out and constructed with very helpful prompts at each stage of development. The integrations are updated regularly and follow market trends and applications well. We have been very impressed with the performance as well the delivery of the forms is instant and also the storage is very useful for logging the data in a secure way. The free plan is a great way to start your Jotform journey but then moving seamlessly on to a paid plan as your storage needs require it. We haven't had need for online support as yet but I can see the interfaces feature heavily all over the site and the onboarding process is quick and easy to follow and action. The AI interfaces are very useful but again I feel we are only scratching the surface of its functionality with our current usage. I would recommend Jotform wholeheartedly for all your online form/data capture needs. Review collected by and hosted on G2.com.

There is not much I dislike about Jotform, but when we tried to clear down our storage and housekeep it we found it did not reduce our overall usage capacity - so this was quite confusing. This however did allow us to upgrade our account to great benefit. Review collected by and hosted on G2.com.

Jotform has been useful whenever I need to gather information from my audience or people I work with. I can put together a form fairly quickly using the visual builder, and I don’t have to depend on coding to make it look professional. I like having templates available for different situations, while still being able to change the questions and layout to suit my needs. It is also convenient to have responses and uploaded files collected together rather than receiving them through different channels. The value is good for my content creation workflow because it saves me time when collecting and organizing information. Instead of manually following up with people through messages and emails, I can use forms to collect everything in one place. Considering the time saved and the flexibility I get for audience feedback, collaborations, and content-related requests, I feel the pricing is reasonable for the value it provides. Review collected by and hosted on G2.com.

Getting familiar with all the available settings takes a little time. When I only need a straightforward form, I sometimes find the number of options unnecessary. It would be nice if the simpler workflows were a little more streamlined. Review collected by and hosted on G2.com.

Jotform is easier to use than it initially appears. At first setting up seemed daunting with just very basic knowledge about apps and no coding knowledge, but after playing around with it for a little and trying things it wasn't long before I became an expert and now I have my App/website running that students are amazed about and find very useful. Review collected by and hosted on G2.com.

Some popup guides on initial setup would be helpful to guide the novice app creator. Review collected by and hosted on G2.com.

I’ve just started using Jotform for my massage practice, and so far, it has been a great experience. It makes it really easy to gather client information and gives me a helpful overview of all my submitted forms in one place. Sharing forms with clients is simple, and I really appreciate how easy it is to add or update questions as my intake process evolves.

Overall, I’ve found Jotform very intuitive and user-friendly, especially as I’m getting my practice up and running. Review collected by and hosted on G2.com.

One area I’d love to see improved is the plan structure. At this stage, I primarily need forms and digital signatures, so I don’t necessarily need all of the additional features included in the plan. It would be great to have a more streamlined option focused specifically on forms and signatures for small businesses or solo practitioners. Alternatively, I’d love to see more education or marketing around the other features Jotform offers and how they could be useful to someone like me, because I may simply not be aware of everything I could be using! Review collected by and hosted on G2.com.