Jotform AI Agents Features

As reported in 38 Jotform AI Agents reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Allows users to customize chat colors, text, logos, and branding. 67 reviewers of Jotform AI Agents have provided feedback on this feature.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 37 Jotform AI Agents reviews.

Integrates with other customer service software to improve support and enhance functionality 36 reviewers of Jotform AI Agents have provided feedback on this feature.

Provides analytics tools that reveal important business metrics and track progress This feature was mentioned in 35 Jotform AI Agents reviews.

Based on 33 Jotform AI Agents reviews. Displays important metrics relating to performance

Allows business to edit conversations to meet the unique needs of one's business. This feature was mentioned in 49 Jotform AI Agents reviews.

Based on 49 Jotform AI Agents reviews. Gives users the ability to update systems, like CRM, based on conversations.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. 49 reviewers of Jotform AI Agents have provided feedback on this feature.

Provide tools for live chat on one's website. 75 reviewers of Jotform AI Agents have provided feedback on this feature.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. 76 reviewers of Jotform AI Agents have provided feedback on this feature.

As reported in 76 Jotform AI Agents reviews. Has the ability to customize look and feel of chatbot to match` company branding.

Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 77 Jotform AI Agents reviews.

Based on 71 Jotform AI Agents reviews. Allows users to test the efficacy of various responses through A/B testing.

As reported in 71 Jotform AI Agents reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Based on 73 Jotform AI Agents reviews. Can collect and store information from interlocators, such as email, phone number, etc.

User Experience of creating and submitting a ticket This feature was mentioned in 17 Jotform AI Agents reviews.

As reported in 17 Jotform AI Agents reviews. User Experience of responding and receiving a response

Based on 17 Jotform AI Agents reviews. Route tickets based on values of fields, changes to ticket status and time based conditions

As reported in 16 Jotform AI Agents reviews. Respond to common requests with standard reply

Based on 15 Jotform AI Agents reviews. Offers tools for managing and tracking service-level agreements (SLAs)

Documents and files can be attached to the ticket to communicate with customer issues/resolutions 16 reviewers of Jotform AI Agents have provided feedback on this feature.

Share and collaborate on tickets with multiple customer service representatives This feature was mentioned in 16 Jotform AI Agents reviews.

Based on 15 Jotform AI Agents reviews. Central repository for account and contact information

Based on 17 Jotform AI Agents reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket This feature was mentioned in 15 Jotform AI Agents reviews.

Based on 17 Jotform AI Agents reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live

Based on 15 Jotform AI Agents reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Based on 15 Jotform AI Agents reviews. Make and receive calls directly in the application. Track and record calls for analysis.

Provides a repository of information that can be used by those seeking support. 41 reviewers of Jotform AI Agents have provided feedback on this feature.

Based on 39 Jotform AI Agents reviews. Makes articles in the knowledge base searchable on the web.

Enables users to engage with other users to solve common issues. 36 reviewers of Jotform AI Agents have provided feedback on this feature.

Optimizes the customer self-service experience on mobile devices This feature was mentioned in 37 Jotform AI Agents reviews.

Gives the user targeted, personalized results based on their activity or preferences 39 reviewers of Jotform AI Agents have provided feedback on this feature.

Based on 41 Jotform AI Agents reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks 41 reviewers of Jotform AI Agents have provided feedback on this feature.

Utilizes artificial intelligence to improve workflows or customer experiences This feature was mentioned in 42 Jotform AI Agents reviews.

As reported in 38 Jotform AI Agents reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

As reported in 39 Jotform AI Agents reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 40 Jotform AI Agents reviews. Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients. This feature was mentioned in 37 Jotform AI Agents reviews.

Allows for live chat to be enabled within the app for customer help. 38 reviewers of Jotform AI Agents have provided feedback on this feature.

Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 33 Jotform AI Agents reviews.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 67 Jotform AI Agents reviews.

Based on 36 Jotform AI Agents reviews. Archives conversations in a separate location for later reference.

Enables employees to denote potential customers. 36 reviewers of Jotform AI Agents have provided feedback on this feature.

As reported in 37 Jotform AI Agents reviews. Establishes a knowledge base for employee reference during conversations.

Based on 34 Jotform AI Agents reviews. Provides a central location for help requests, helping employees respond sooner.

Allows for the creation of profiles for contacts and customers. 35 reviewers of Jotform AI Agents have provided feedback on this feature.

Scours various channels for brand mentions to proactively seek reparative communications. 12 reviewers of Jotform AI Agents have provided feedback on this feature.

Based on 12 Jotform AI Agents reviews. Creates and assigns support tickets, scheduling them in a timely manner.

As reported in 12 Jotform AI Agents reviews. Allows administrators to create templated responses to frequently asked questions.

As reported in 12 Jotform AI Agents reviews. Ability to connect agents with customers through Live Chat.

Connects employees with customers through a social media solution. 12 reviewers of Jotform AI Agents have provided feedback on this feature.

Based on 12 Jotform AI Agents reviews. Ability to connect agents with customers through email.

Based on 12 Jotform AI Agents reviews. Connects employees with customers through a calling solution.

Based on 12 Jotform AI Agents reviews. Ability to connect agents with customers through text message solution.

Based on 10 Jotform AI Agents reviews. Conversations enacted over social media.

Conversations enacted through embedding or pop-ups on websites.

Conversations enacted through text message (SMS).

Conversations enacted through voice assistants.

Conversations enacted through other channels.

Software incorporates multiple digital communications channels. 20 reviewers of Jotform AI Agents have provided feedback on this feature.

As reported in 18 Jotform AI Agents reviews. Allows incorporation of inbound contacts from non-marketing channels.

Based on 17 Jotform AI Agents reviews. Includes physical media (mail, flyers, billboards, etc.) in the channels mix.

Provides opportunity for customers to give feedback through a survey. 11 reviewers of Jotform AI Agents have provided feedback on this feature.

Based on 11 Jotform AI Agents reviews. Enables administrators to create customized reports reflecting customer satisfaction.

As reported in 11 Jotform AI Agents reviews. Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

As reported in 11 Jotform AI Agents reviews. Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

Mapped-out responses for conversations.

Artificial intelligence (AI) and chatbot involvement.

Live human component of conversations.

Quality of interface for designing and customizing conversation maps.

Overall quality of customer targeting based on needs or situations.

Creation and modification of customer profiles based on conversations.

Reporting based around specific and overall conversation results.

Capture and organization of leads from conversations.

Success rate of conversations leading to customer purchases.

Allows planning and deployment of an overall communications strategy. 17 reviewers of Jotform AI Agents have provided feedback on this feature.

As reported in 16 Jotform AI Agents reviews. Includes or integrates with content creation apps.

Based on 18 Jotform AI Agents reviews. Outbound communications are segmented and personalized.

As reported in 19 Jotform AI Agents reviews. Inbound contacts are identified and handled based on history.

Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. This feature was mentioned in 17 Jotform AI Agents reviews.

Provides personalized responses to interlocator based on segmentation or past responses. This feature was mentioned in 51 Jotform AI Agents reviews.

As reported in 50 Jotform AI Agents reviews. Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

As reported in 49 Jotform AI Agents reviews. Can have a natural, human-like conversation with an interlocator.

Customize your chat workflows with rules and automations. 79 reviewers of Jotform AI Agents have provided feedback on this feature.

Control who the chatbot converses with (and when). This feature was mentioned in 78 Jotform AI Agents reviews.

As reported in 78 Jotform AI Agents reviews. Has the ability to connect interlocator with a human agent when the need arises.

As reported in 75 Jotform AI Agents reviews. Can provide interlocators with menus, through which they can choose a relevant response.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. This feature was mentioned in 75 Jotform AI Agents reviews.

Identifies the customer and personalizes interaction at every touchpoint. This feature was mentioned in 48 Jotform AI Agents reviews.

Allows multiple related channels to interact at once to reduce transfers. This feature was mentioned in 48 Jotform AI Agents reviews.

Prompts agents to engage customers based on contextual data, such as product usage or conversation history. This feature was mentioned in 47 Jotform AI Agents reviews.

As reported in 47 Jotform AI Agents reviews. Provides features for sending outbound messages to engage customers through proactive support.

Can route contacts to agents the customer has worked with before. 47 reviewers of Jotform AI Agents have provided feedback on this feature.

Provides features for escalating conversations to the appropriate agent. This feature was mentioned in 47 Jotform AI Agents reviews.

Maintains a transcript of conversations from all channels. 48 reviewers of Jotform AI Agents have provided feedback on this feature.

Based on 47 Jotform AI Agents reviews. Enables customers to resolve queries or issues without the assistance of an agent.

As reported in 39 Jotform AI Agents reviews. Is able to process inquiries submitted by text data from live chat, email, or SMS

As reported in 36 Jotform AI Agents reviews. Comprehends human speech and can transcribe it to text for processing

As reported in 37 Jotform AI Agents reviews. The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries

As reported in 36 Jotform AI Agents reviews. The platform is able to automatically determine how to resolve help tickets without assistance by human agents

The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence This feature was mentioned in 38 Jotform AI Agents reviews.

When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to This feature was mentioned in 35 Jotform AI Agents reviews.

Allows users to automate responses to sales leads across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows users to automate the handling, processing, and management of documents.

Allows users to automate the process of generating and qualifying sales leads.

Allows users to automate responses to customer inquiries across various channels.

As reported in 156 Jotform AI Agents reviews. Allows users to automate responses to customer inquiries across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. This feature was mentioned in 149 Jotform AI Agents reviews.

As reported in 147 Jotform AI Agents reviews. Allows users to automate the handling, processing, and management of documents.

Based on 37 Jotform AI Agents reviews. The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses

As reported in 37 Jotform AI Agents reviews. Multilingual capabilities allow the AI to process inquiries from many languages

As reported in 39 Jotform AI Agents reviews. The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers

Allows users to generate text based on a text prompt. 71 reviewers of Jotform AI Agents have provided feedback on this feature.

Based on 70 Jotform AI Agents reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. 45 reviewers of Jotform AI Agents have provided feedback on this feature.

As reported in 45 Jotform AI Agents reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. 15 reviewers of Jotform AI Agents have provided feedback on this feature.

Condenses long documents or text into a brief summary. 14 reviewers of Jotform AI Agents have provided feedback on this feature.

As reported in 32 Jotform AI Agents reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 32 Jotform AI Agents reviews.

Simulates human-like speech from text inputs. This feature was mentioned in 32 Jotform AI Agents reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 33 Jotform AI Agents reviews.

Allows users to generate text based on a text prompt. 11 reviewers of Jotform AI Agents have provided feedback on this feature.

Condenses long documents or text into a brief summary. 11 reviewers of Jotform AI Agents have provided feedback on this feature.

Based on 44 Jotform AI Agents reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 44 Jotform AI Agents reviews.

Allows users to generate text based on a text prompt. 16 reviewers of Jotform AI Agents have provided feedback on this feature.

Condenses long documents or text into a brief summary. 17 reviewers of Jotform AI Agents have provided feedback on this feature.

Based on 43 Jotform AI Agents reviews. Allows users to automate responses to customer inquiries across various channels.

Based on 42 Jotform AI Agents reviews. Allows users to automate responses to customer inquiries across various channels.

Allows users to automate the process of generating and qualifying sales leads. 43 reviewers of Jotform AI Agents have provided feedback on this feature.

Based on 43 Jotform AI Agents reviews. Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. This feature was mentioned in 45 Jotform AI Agents reviews.

Based on 44 Jotform AI Agents reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

As reported in 44 Jotform AI Agents reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

As reported in 44 Jotform AI Agents reviews. Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention. 44 reviewers of Jotform AI Agents have provided feedback on this feature.

As reported in 15 Jotform AI Agents reviews. Supports configuration using natural language instructions.

Allows users to customize the tone of agent. This feature was mentioned in 14 Jotform AI Agents reviews.

As reported in 13 Jotform AI Agents reviews. Enables definition of clear security guardrails for agent actions.

As reported in 13 Jotform AI Agents reviews. Provides support across web, mobile, messaging apps, and other channels.

Based on 13 Jotform AI Agents reviews. Allows customization of agent branding, including visual appearance and conversational style.

Equips agents with proactive response capabilities based on predefined triggers. 13 reviewers of Jotform AI Agents have provided feedback on this feature.

Facilitates seamless escalation to human employees for complex issues. 13 reviewers of Jotform AI Agents have provided feedback on this feature.

Provides analytics and reporting on agent performance and interactions. This feature was mentioned in 13 Jotform AI Agents reviews.

As reported in 13 Jotform AI Agents reviews. Offers agents the ability to maintain contextual awareness across interactions.

Ensures compliance with data privacy and governance requirements. 13 reviewers of Jotform AI Agents have provided feedback on this feature.

Automates workflows and actions based on agent responses. This feature was mentioned in 14 Jotform AI Agents reviews.

Allows the use of APIs for advanced agent configuration. 13 reviewers of Jotform AI Agents have provided feedback on this feature.

Enables interoperability with multiple platforms for unified experiences. 14 reviewers of Jotform AI Agents have provided feedback on this feature.

Allows integration with CRM data to ground agent responses in business context. This feature was mentioned in 13 Jotform AI Agents reviews.

Allows the AI agent to identify and resolve issues without user intervention.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Based on 147 Jotform AI Agents reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

Based on 146 Jotform AI Agents reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input. 150 reviewers of Jotform AI Agents have provided feedback on this feature.

As reported in 147 Jotform AI Agents reviews. Allows the AI agent to identify and resolve issues without user intervention.

Allows the AI agent to schedule and automate follow-ups based on prospect engagement.

Provides users the ability to prioritize outreach efforts based on lead scoring or engagement metrics.

Enables the AI agent to automate outreach across multiple channels, such as email, SMS, and social media.

Allows the AI agent to tailor outreach messages based on customer profiles or past interactions.

Allows users to track and analyze the effectiveness of automated outbound campaigns.

Allows the AI agent to enhance inbound lead profiles by gathering additional information from external sources.

Allows the AI agent to route inbound inquiries to the appropriate team or individual based on context.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Enables the AI agent to respond instantly to inbound inquiries, improving response times.

Enables the AI agent to assess inbound leads and determine their sales readiness.

Allows the AI agent to autonomously resolve customer queries without human intervention. This feature was mentioned in 147 Jotform AI Agents reviews.

Enables the AI agent to provide accurate answers based on the context of customer inquiries. This feature was mentioned in 148 Jotform AI Agents reviews.

Based on 145 Jotform AI Agents reviews. Allows the AI agent to analyze customer sentiment and adjust responses accordingly.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution. This feature was mentioned in 147 Jotform AI Agents reviews.

Provides users the ability to interact with the AI agent in multiple languages for global support. 141 reviewers of Jotform AI Agents have provided feedback on this feature.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers. 140 reviewers of Jotform AI Agents have provided feedback on this feature.

Based on 141 Jotform AI Agents reviews. Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately. This feature was mentioned in 140 Jotform AI Agents reviews.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times. This feature was mentioned in 148 Jotform AI Agents reviews.

As reported in 23 Jotform AI Agents reviews. Helps in understanding different accents, dialects, and speech patterns.

Helps to generate human-like speech responses. 22 reviewers of Jotform AI Agents have provided feedback on this feature.

As reported in 23 Jotform AI Agents reviews. Provides customizable speech speed and intonation.

Based on 23 Jotform AI Agents reviews. Provides multiple voice options like gender, tone and style.

Allows communications to be secure and authenticated. This feature was mentioned in 21 Jotform AI Agents reviews.

Based on 22 Jotform AI Agents reviews. Aids in syncing with multiple devices.

As reported in 30 Jotform AI Agents reviews. Capability to perform complex tasks without constant human input

Based on 29 Jotform AI Agents reviews. Ability to break down and plan multi-step processes

As reported in 29 Jotform AI Agents reviews. Works across multiple software systems or databases

Based on 30 Jotform AI Agents reviews. Improves performance based on feedback and experience

Based on 30 Jotform AI Agents reviews. Engages in human-like conversation for task delegation

Based on 29 Jotform AI Agents reviews. Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives This feature was mentioned in 29 Jotform AI Agents reviews.

Based on 15 Jotform AI Agents reviews. Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation 16 reviewers of Jotform AI Agents have provided feedback on this feature.

Based on 16 Jotform AI Agents reviews. Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives