iPass Reviews & Product Details

The accuracy is outstanding. It reads handwriting, scans, and PDFs with precision, even when documents aren’t crystal clear. I also love that it integrates directly with our electronic health record (EHR) system, which means staff don’t have to copy-paste data anymore. It saves countless hours each week. Review collected by and hosted on G2.com.

The only challenge is when we receive highly damaged or poorly scanned documents the system sometimes needs human review. But compared to before, the efficiency gains are still massive. Review collected by and hosted on G2.com.

iPass OCR has cut down hours of manual data entry for our team. We process hundreds of patient intake forms, insurance claims, and lab reports every day. With OCR, we simply scan or upload them, and the system reads everything — names, dates, diagnoses — with impressive accuracy. It even handles messy handwriting from doctors better than any tool we’ve tried before. Review collected by and hosted on G2.com.

The system works great, but we’d like to see more medical-specific data templates so we don’t have to create as many custom fields. Review collected by and hosted on G2.com.

I appreciate how iPass significantly reduces manual data entry and human errors, especially with scanned forms and ID documents. The accuracy is impressive, even with blurry photos, and it efficiently extracts key information. The integration into our mobile app streamlines the verification process, speeding it up considerably. Additionally, I find its optimization, and ability to accurately scan documents valuable, contributing to fewer corrections and mistakes. Review collected by and hosted on G2.com.

I find the mobile app onboarding process really difficult, which was a significant challenge in the beginning. There’s limited visibility into OCR performance metrics over time. We’d love to see a dashboard that shows trends like error rates, failed extractions, or common formatting issues. That would help our QA team track improvements and identify edge cases. Review collected by and hosted on G2.com.

iPass IDV makes opening a new account simple for our members, even those who prefer doing everything online. The platform checks government IDs, verifies selfies, and runs background checks in minutes. Our staff can see the verification status instantly, which keeps the process moving quickly. Review collected by and hosted on G2.com.

The reporting dashboard is functional, but I’d like more filtering options for past verifications by branch or account type. Review collected by and hosted on G2.com.

The combination of biometric authentication, document verification, and real-time checks. It gives us confidence that our customers are verified securely without adding friction to their experience. Review collected by and hosted on G2.com.

Occasionally, the dashboard can feel a bit overwhelming with all the features, but once you get used to it, it’s very powerful. Review collected by and hosted on G2.com.

iPass makes it really easy to check who people are when they sign up. It looks at their ID and their face to make sure it’s a real person, and it does it super fast. We didn’t need to change anything big on our side — it just worked with our current system. Our customers like how fast and simple it is, and so do we. Review collected by and hosted on G2.com.

Sometimes, if someone’s photo isn’t clear, the system takes a bit longer. But it still works and always keeps things safe. Review collected by and hosted on G2.com.

As a mid-sized retail bank, compliance and customer onboarding used to be our biggest bottlenecks. Since adopting Ipass, the onboarding process has become almost fully automated, reducing KYC turnaround from days to minutes. Review collected by and hosted on G2.com.

Their identity verification tools have significantly lowered fraud attempts while keeping the customer experience smooth. Review collected by and hosted on G2.com.

We use iPass OCR to extract clauses, party names, and key deadlines from thousands of scanned contracts. It’s particularly strong at detecting table layouts and key value pairs in PDFs even if the text is poorly aligned. The batch processing pipeline is super fast and supports high volume automation. Review collected by and hosted on G2.com.

Minor hiccups with watermark heavy scans, but the support team was responsive and helped us configure thresholds.

What problems is it solving and how has that helped your company?

Before iPass, we were doing manual reviews. Now we auto-extract key info and push it Review collected by and hosted on G2.com.

Ipass makes digital onboarding effortless with fast and accurate KYC/AML checks. Integration with our banking systems was smooth, and customers appreciate the frictionless experience. Review collected by and hosted on G2.com.

The reporting dashboard could use more customization, but it’s not a blocker. Review collected by and hosted on G2.com.

iPass's AML solution offers a user-friendly interface that simplifies the complex process of monitoring transactions for potential money laundering activities. The real-time alerts and customizable risk parameters allow our compliance team to act swiftly and efficiently. Review collected by and hosted on G2.com.

While the platform is robust, integrating it with some of our legacy systems required additional configuration. However, the iPass support team was responsive and assisted us throughout the process. Review collected by and hosted on G2.com.