Inteum Reviews & Product Details


What is Inteum?

Manage each stage of your innovation supply chain and intellectual property commercialization, from initial invention disclosure through licensing agreements and revenue distribution. Easily track the critical activities and action items of your technology transfer office to reduce compliance risk and maximize financial impact. Continually monitor on issues that affect portfolio performance and derive key business intelligence with powerful analytics tools and detailed reports. Capture critical information such as documents, e-mails, correspondence, notes, and more. Customize Inteum with unlimited User Defined Fields and a built-in Content Management System. We also offer an core product Inteum Core to suite the business requirement and budget of small and medium businesses.

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Inteum Profile Details

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Languages Supported
Chinese, English, Portuguese
Vendor
Inteum
Company Website
Year Founded
1992
HQ Location
Kirkland, WA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
25
Twitter
@inteum_company
Twitter Followers
255
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Inteum Reviews

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Inteum Reviews

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1-28 of 28 total Inteum reviews
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Enterprise
(5001-10,000 employees)
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"Easy to use system and great support"

What do you like best?

Inteum system is very intuitive and very responsive! We used to have speed issues with other database companies. Inteum has solved this issue and is very intuitive and easy to use. Custom support is great and resolve any issue in a timely manner.

What do you dislike?

Nothing so far. Maybe an easy to use mobile app on apple device would be nice.

What problems are you solving with the product? What benefits have you realized?

Well designed platform - easy to search. The global search is very efficient. It is easy to find information and update the database. It saves us a lot of time.

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Business & License Compliance Manager
Higher Education
Enterprise
(10,001+ employees)
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"Built for What We Do"

What do you like best?

It's designed for what we do and customizable. The support team is amazing and they are always working to solve our issues and help us accomplish what we want to do with the software tool.

What do you dislike?

It's hard to pick something I dislike. If I had to chose something it would be that certain features cannot be customized for us specifically as it would impact all customers. (Like changing the search fields, etc)

Recommendations to others considering the product:

Data migration is probably the biggest obstacle to implementing Inteum. Because Inteum is capable of so much more, there is often missing data that will later need to be manually filled in. So plan to spend a lot of time planning and cleaning up data with Inteum. However the support team was great and is still great at assisting us.

What problems are you solving with the product? What benefits have you realized?

It's solved how we can better manage our data. Saving time and effort while reducing duplication. Already we've saved time by automating tasks and consolidating information into one system.

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Manager, Patents & Licensing Administration
Higher Education
Enterprise
(1001-5000 employees)
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"its a very comprehensive db that is relatively easy to learn."

What do you like best?

When we made the switch to Inteum from another vendor it was an easy sell - we had been struggling for literally months to get our on-line invention disclosure capability to work - but with Inteum we were up and running in a relatively short time (though it took some learning on our part). Also like the Form Letter capability - we now have 30 self-populating form letters so we can communicate with both our inventors and outside counsel on many of the activities associated with the patent prosecution process.

What do you dislike?

occasionally i run across aspects that don't work they way one would assume given the focus of the db - a lay version of a patent docket system. One example that was only very recently resolved was the ability to access HOME addresses in our forms. It took years for the system to be upgraded to include this capability.

also not thrilled with the forced migration to web from the C/S environment - have learned to use the Web version, but still think the C/S version is more powerful.

Recommendations to others considering the product:

Julie Hancock does a PHENOMENAL job on data migration ! Be sure to request her services !

What problems are you solving with the product? What benefits have you realized?

keeping track of our IP portfolio

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Deputy Director, IP Commercialisation
Higher Education
Enterprise
(1001-5000 employees)
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"Inteum is an invaluable system to support University research commercialisation "

What do you like best?

Easy to use, intuitive and reliable system

Well supported by a team really eager to help and ensure the user experience is exceptional

It makes me and my colleagues work smarter and accurately record information following a robust methodology

What do you dislike?

I don't have enough time to implement all the functionality

Nothing else

Recommendations to others considering the product:

This product is really good! If implementing the system allow sufficient resources as this likely to be a big effort. Once its completed you will have full understanding of you full portfolio - like completing an audit without paying auditors!

What problems are you solving with the product? What benefits have you realized?

Robust information recording

Performance analysis

Reporting to internal and external stakeholders

Managing a complex portfolio of IP assets

Compliance - multiple users following the same process/procedures

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Financial Manager
Education Management
Enterprise
(10,001+ employees)
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"Robust relational database that can support diverse purposes, Reports, operations & docking"

What do you like best?

Robust relational database that can support diverse purposes, Reports, operations & docking. You can efficiently capture your data once, but use the relational tables to support accounting functions and docketing. Information is easily accessible from an overview, with the capability to drill down

The customer service is outstanding. They want there clients to get the most out of their product. They go far beyond typical efforts to make this happen. A robust help web site. Personalized attention and continuous training and development of the software. Usually incorporating customer feedback.

What do you dislike?

The relationships are complex and when trying to create custom reports datasets results are no always what you expected, if you don't truely understand those relationships. Excellent customer support is available to help bring a user up to speed. If you should wish too, Inteum can create the custom reports or datasets you need for a small fee.

What problems are you solving with the product? What benefits have you realized?

We used to run several databases in Parallel, with duplication of effort to populate the same information on multiple platforms and spend additional time reconciling the information.

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Technology Data Analyst
Hospital & Health Care
Enterprise
(10,001+ employees)
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"Comprehensive technology transfer management software"

What do you like best?

Inteum's portfolio organization is very intuitive. Making the Technology record the "home" record for all of our patent activity, financial activity and communications really centralizes grounds our processes.

What do you dislike?

I dont think there is any feature that I would say I dislike. The software is flexible to allow integration to your business processes, and "out of the box" is quite comprehensive. If there's something that I don't like - I'm able to modify the module to suit my needs.

Recommendations to others considering the product:

Inteum is a great out of the box IP Portfolio Manager. But their biggest strength is in their flexibility which allows users to customize the software to fit their business model.

What problems are you solving with the product? What benefits have you realized?

Federal Reporting Compliance Management, Licensee Compliance and Financial Management, Internal Funding Award RFP to Awards management, as well as the traditional tech transfer technology and IP management.

Being able to link each of these key parts together helps to create that comprehensive overview that is needed in order to make critical decisions about how to move forward. We can see at the click of a button what our investment is in the technology - agreements, financial, and relationship

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Licensing Assistant
Hospital & Health Care
Small-Business
(2-10 employees)
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"Technology Transfer Professional- daily Inteum user/administrator for office"

What do you like best?

Inteum was a quick-to-learn, easy to use interface (at least the basic features/capabilities). The customer support team is resourceful and helpful. Would like to get more information on some functionalities to maximize use of the database.

What do you dislike?

Not familiar with Inteum Web to make the transition, annual training sessions for members to highlight upgrades to the database, new features/functionalities. Include user manuals, Help sections with the software without the need to call support/help desk.

What problems are you solving with the product? What benefits have you realized?

Manage invention disclosures, agreements in small tech transfer office. Inteum is very efficient database to manage/document the processes.

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AR
Mid-Market
(501-1000 employees)
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"Committed Inteum User with Unmet Needs"

What do you like best?

In my assessment of IP licensing products, it is best of breed for most academic TLOs.

What do you dislike?

We are not most academic TLOs and the nature of our deal structures requires that we modify and tailor Inteum to our specific use case; for example, (a) connecting Inteum to other ERM, financial, or IP asset resources via software-coded synching routines, or (b) adapting our unique policies/contracts to a distributions cycle that is fully supported by Inteum. We also need to consolidate our real-reporting abilities. Keystroke response times can also be quite slow for our web-hosted account.

What problems are you solving with the product? What benefits have you realized?

We have successfully negotiated agreements serving a large and varied stakeholder set, leveraging a large and complicated IP asset portfolio, and tapping diverse and dynamic markets.

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UH
Enterprise
(5001-10,000 employees)
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"Great tool to track agreements."

What do you like best?

Inteum is very easy to learn how to use. It is a great way to keep the agreements and intellectual property for your company organized. I especially like the fact that you can add a termination date so that you do not have to go in and update when an agreement is terminated.

What do you dislike?

I do not like the fact that you are unable to right click to paste something, instead you must hit ctrl+c or ctrl+v to copy and paste into Inteum. I have also had some difficulty going in and adding some descriptions that were necessary, but it may just be user error.

Recommendations to others considering the product:

The quality of support is amazing. If you have issues regarding Inteum, they are great at helping you to resolve them. There is also a user forum that is very helpful. They are great at helping you to improve your use of Inteum. Overall, I believe that it is a great tool to keep your office or company organized.

What problems are you solving with the product? What benefits have you realized?

We are trying to keep all of our agreements and intellectual property paperwork organized and in a digital format. It is a great way to keep applications, patents, and agreements all in the same place. I especially like the fact that you can download a plug-in for your email so that you can associate certain emails with things in Inteum. It's a great organizational tool and makes it a lot easier to find things that are related.

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ER
Small-Business
(11-50 employees)
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"Senior Manager, Technology Transfer and Knowledge Management "

What do you like best?

Inteum has been in business for many years, is sustainable, affordable and meets regularly with clients to ensure their software provides end-to-end solutions. The activity generation and follow up functionality is very valuable and a unique product offering bundled with all the other attributes. You can decide if your organization only needs to use some of the modules vs the full product offering without giving up on any of the functionality. Their customer service is exceptional to ensure the system meets your unique organizational requirements - they don't want you to buy something that you cannot or will not use.

What do you dislike?

We are still having some issues with custom reporting but mainly because we are hosted and don't have crystal reporting software. That being said Inteum is working with us to meet our reporting needs as best they can

What problems are you solving with the product? What benefits have you realized?

We are managing publically funded research and innovation projects - the main outcome is knowledge in the form of a final written report and/or a software products such as a model, database or website rather than patents but it works well to index project detail and related information as well as keep track of reports that are due and when they are received. We are proactively managing research project information and outcomes using the Inteum software - now working towards providing the project analytics to our business now that we have all the information in one place and taking advantage of the analytics functionality they offer

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UR
Mid-Market
(501-1000 employees)
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"Optimizing Inteum for project indexing"

What do you like best?

We're using Inteum for indexing our project information that includes some intellectual property assets but mainly for agreement logging and all association information for a project. It has great uses for showing relational data and provides an excellent source for producing reports for all project related information.

What do you dislike?

The unfortunate part about using Inteum outside of its intended purposes is that it requires some discovery about how to use the existing fields and how to develop User Defined Fields. As a result it has taken a lot of collaboration and requests back and forth with Inteum team members in order to get the uses out of the tool. This is still a work in a progress, but as I come across obstacles the representatives and the IT support have been very accommodating to provide me with what I need.

Recommendations to others considering the product:

the system is great for managing IP and even for managing grant funding, as their receivables end for reporting is very robust.

What problems are you solving with the product? What benefits have you realized?

Reporting is increasingly requested and as a result inputting all the requested information into a database provides a quick solution to reporting on different levels of information that are related. In the past, much of the information in the reports are populated manually and could be automated through the use of Inteum. The challenge is often times we require developing the report from scratch since we aren't using Inteum for its intended purposes. We have had some great success with the use of Analytics in order to bring together all related information from Inteum.

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AR
Enterprise
(1001-5000 employees)
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"I've had a great experience with Inteum. "

What do you like best?

Everything is all in one place. All the things I need to effectively manage my portion of the Tech Transfer office is easily accessed, reports, searches, etc. Our account representative is super nice as well and always readily available for questions. The webinars are great too. My favorite feature is the daily reminder of activities due as it keeps me on top of deadlines.

What do you dislike?

My problems are not with Inteum themselves. Our internal firewall and robust IT Security prevent us from accessing all of the available features. E-mail manager is non-functional for us at the moment and will take about a 6 month review process within the health system to get it running.

Recommendations to others considering the product:

Check your internal IT Security configurations to ensure that you'll be able to use all features effectively.

What problems are you solving with the product? What benefits have you realized?

Quickly creating reports for our Board of Directors meetings and other various meetings that require updates on patent metrics. Staying on top of patent deadlines with the automatic reminders. The Outlook Plugin is a huge benefit to conveniently store correspondence from Patent Attorneys. Other features have not been fully utilized due to server issues internally.

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UH
Enterprise
(5001-10,000 employees)
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"Inteum review"

What do you like best?

Large user base, fairly intuitive, constant improvements, good customer service.

What do you dislike?

Email takes forever to download, going back and cataloging and filing older emails is time-consuming. Report queries are not intuitive, take some practice; consequently only two people in our group can run customized reports.

Recommendations to others considering the product:

There are several systems available now, more than when we chose Inteum, so take a look at all before deciding. However, consider my comments about the installed base, the large user community, Inteum's excellent customer service, and their fairly consistent improvement cycle. Some tech transfer offices have opted for customized solutions, and if you have a large enough office and budget to support that it might be best. But most folks I've talked with that started with a customized solution eventually moved over to one of the vendors, and that has been Inteum as often as not. No system is perfect - in 20+ years I've never heard anyone rave about their database system. I've heard some brag about their customized systems, but they've also admitted that they require in-house expertise and a significant budget to maintain it. For small - mid-size offices, I'd give Inteum a strong recommendation.

What problems are you solving with the product? What benefits have you realized?

Inteum is the best of the tech transfer databases that we've seen for collecting, organizing, tracking, and reporting the massive amounts of data we produce each year.

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Regulatory and IP Analyst
Chemicals
Small-Business
(2-10 employees)
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"Development of an Inventor Portal for Registering by Researchers their BIP, TPIP and PIP."

What do you like best?

Prompt and helpful support from Inteum company and continual improvement of the system.

What do you dislike?

Portal not as interactive with its database as we would like, requiring input of data rather than choosing from options already existing in the database.

What problems are you solving with the product? What benefits have you realized?

Development of an electronic IP Register with its associated benefits rather than the old paper form of Register.

Extra benefit - Inteum helps minimise duplication and redundancy in the 'contacts' section of the database.

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Manager of Operations, Technology Ventures Office
Higher Education
Enterprise
(1001-5000 employees)
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"Using Inteum to track activities and action items for technology transfer office."

What do you like best?

Great tool to track all TTO activities and deadlines. Great logistics. Excellent customer service. It is very reliable. Sentinel Wizard is another great feature that helped to create certain rules which after implementing saved us on patent prosecution expenses.

What do you dislike?

If there any problems, Inteum customer service will always work with you and help customize, or suggest better ways of handling.

Recommendations to others considering the product:

Would definitely recommend to Academia TTOs.

What problems are you solving with the product? What benefits have you realized?

Keep shadow IP docket,

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AH
Enterprise
(5001-10,000 employees)
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"I'm the administrator of Inteum. we use it with in our TTO with ~20 people"

What do you like best?

I like the search profiles, web interface and internal crosslinks between the different type of registrations

What do you dislike?

I would like to have more freedom to remove items we don't use and to have more influence on the startup screen.

What problems are you solving with the product? What benefits have you realized?

Inteum is our contract archive and since all colleagues can access the items, questions can be answered more easily. However we are still strugling how to extract the necessary management information (partly due to the fact that we often have to build new fields and pages for specific questions).

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AH
Enterprise
(5001-10,000 employees)
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"Long term Inteum user"

What do you like best?

The fact that the system is customizable and responsive to the needs of users.

What do you dislike?

Inteum (at least as a local install) tends to be a bit confusing, new features are not always smoothly integrated or particularly well executed, and problems can take a long time to resolve.

Recommendations to others considering the product:

Have good technical support available and seek training if running as a local installation.

What problems are you solving with the product? What benefits have you realized?

Keeping track of our agreement, technology, and patent portfolios. Inteum helps us stay organized and serves as a centralized repository of information.

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Vice-President, Finance and Administration
Management Consulting
Small-Business
(11-50 employees)
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"Essential for managing our technology portfolio"

What do you like best?

Comprehensive integration of technologies, patents, agreements and contacts.

What do you dislike?

I wish the implementation of new features was quicker, not that they are slow. Just impatient.

Recommendations to others considering the product:

Excellent tech support. Highly responsive. They bring the right people into solve any problems, including the CTO. The executive officers are always available.

The product is constantly being updated, and new features added.

The product is designed for tech transfer offices.

What problems are you solving with the product? What benefits have you realized?

Efficient management of our technology portfolio. Everything located in one place, without the dependence of Excel.

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AH
Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
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"Inteum Review"

What do you like best?

The flexibility of customization and cost

What do you dislike?

Inteum's Customer service is on the West Coast

Recommendations to others considering the product:

I think its the best software out there for those in the academic technology transfer business. The cost, ease of use and the flexibility when customization needs arise is unparalleled by any other competitor that I know of currently.

What problems are you solving with the product? What benefits have you realized?

Lack of record keeping and maintaining accurate data in Inteum can lead to issues when negotiating agreements; running reports in Inteum can help identify these issues.

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AE
Enterprise
(1001-5000 employees)
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"Inteum is an awesome database for our Tech Transfer operations. "

What do you like best?

The Outlook Plugin is probably the most helpful tool for me. With the high volume patent prosecution email traffic, I am able to file it directly in the appropriate Inteum record. Love it!!

What do you dislike?

There's is nothing that I dislike about Inteum.

Recommendations to others considering the product:

Inteum is a very good database for your entire tech transfer operation!

What problems are you solving with the product? What benefits have you realized?

Accurate and complete patent records. Keeping record of marketing targets and follow ups. Keeping up with patent prosecution activities.

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Accounting Assistant III
Higher Education
Enterprise
(5001-10,000 employees)
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"G2 Crowd review"

What do you like best?

It's ease of use when dropping docs via Plugin.

What do you dislike?

There isn't really anything I can think of that I dislike.

What problems are you solving with the product? What benefits have you realized?

Being able to filter results easy.

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AH
Enterprise
(1001-5000 employees)
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"Great software "

What do you like best?

It seems like Inteum can do anything and everything that a tech transfer office could want. Every time I think "We need a way to do X," I find out that Inteum has that functionality.

What do you dislike?

I need to use it more regularly so it's more second nature. Right now, things aren't exactly intuitive.

What problems are you solving with the product? What benefits have you realized?

our patent families are well organized and searchable (this might not seem like much, but it's huge). once i figure out the kinks in the Sentinel notifications, the software will automatically remind us of actions that need to be taken.

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A
Enterprise
(1001-5000 employees)
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"Comprehensive Patent Database"

What do you like best?

Straight-forward interface with plenty of areas to customize to meet our office's needs. Customized reports are easy to design and present only the data I want. The customer service is on point and always helpful.

What do you dislike?

It would be helpful to have additional how-to videos on the support site.

What problems are you solving with the product? What benefits have you realized?

Patent management especially relating all the patent applications which stem from a technology and data reporting have been the most valuable benefits.

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UH
Enterprise
(5001-10,000 employees)
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"Inteum Review"

What do you like best?

Customer Service, connection to other institutions using Inteum

What do you dislike?

I think there are many other ways to use Inteum, and I do not have the time to investigate, and I do not see an easy method to learn some of the accounting tricks to streamline work.

Limited user ability with Analytics.

Recommendations to others considering the product:

Instead of relying on Analytics for reports, develop in house, regular ordinary reports that accounting folks would use.

What problems are you solving with the product? What benefits have you realized?

Able to track patent expenses and recoup costs

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AR
Enterprise
(5001-10,000 employees)
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"Inteum is the perfect tool for IP management"

What do you like best?

The fact that Inteum can be accessed from a web browser makes it very versatile, it is also highly customizable with User Defined Fields. The Support team are also great and respond very quickly.

What do you dislike?

It can be slow when handling large searches

What problems are you solving with the product? What benefits have you realized?

We are able to use Inteum for our day to day IP management which allows us to manage deadlines and track income etc. It allows for great reporting for all our Tech Transfer activities.

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AH
Enterprise
(10,001+ employees)
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"Learning every day."

What do you like best?

Ease of pulling reports and gathering information

What do you dislike?

There are still some bugs in iEdison page that need to be revisited.

What problems are you solving with the product? What benefits have you realized?

I am able to upload my newly filed patents.

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AH
Small-Business
(2-10 employees)
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"Inteum is a great database for the Tech Transfer office"

What do you like best?

Having activity reminders and emails all in the same place.

What do you dislike?

There are some formatting issues I have to work around.

What problems are you solving with the product? What benefits have you realized?

Keeping everything in one place, easy to find information.

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AH
Enterprise
(10,001+ employees)
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"very good"

What do you like best?

a lot of functional features; and good at customer services for some requests

What do you dislike?

some customer services, and product maturity

What problems are you solving with the product? What benefits have you realized?

agreement/licenseeing, IP

Inteum User Ratings

8.1
Ease of Use
Average: 8.5*
9.4
Quality of Support
Average: 8.7*
7.1
Ease of Setup
Average: 7.9*
* Intellectual Property Management Category
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