Incident IQ Reviews & Product Details

Fantastic product that increases efficiency and data syncing. Great workflows and allows for much better asset and user management. Review collected by and hosted on G2.com.

Nothing, incident IQ has worked great for my department. Review collected by and hosted on G2.com.

The ability to install Incident IQ apps makes this ticketing system very powerful. The integration with Google is a huge plus because it helps us keep our inventory organized. Also like the Fee Tracker app to keep track of our Chromebook repairs. Overall, I've been happy with Incident IQ since we deployed it. Review collected by and hosted on G2.com.

Would like to see more development on the Fee Tracker app. Review collected by and hosted on G2.com.

Incident IQ has been a great way to track the chromebooks in our school district. It's easy to include details and photos of the device which is helpful for record-keeping. Review collected by and hosted on G2.com.

It would be helpful to include time stamps of usage, updates, and a place for users to include notes about each device Review collected by and hosted on G2.com.

The asset management, audit/verifications and user-friendly ticket system. Review collected by and hosted on G2.com.

Unable to export assets under user views. Review collected by and hosted on G2.com.

The ticket system allows linking to the assets to make adding issues easier for the end user. SSO linkages to make it easier for our users to enter tickets. Review collected by and hosted on G2.com.

Would like more MDM linkages for device management. Review collected by and hosted on G2.com.

I like that we can look up a device and see the history of all its issues and when it was repaired. Review collected by and hosted on G2.com.

I find that the check out procedure is a little tougher than when we were using library management software. It has a longer wait time than we had prior. Review collected by and hosted on G2.com.

Scalability. Through this, IT can scale the product as needed regardless of inventory size or number of agents. Review collected by and hosted on G2.com.

Feature updates have essentially stopped while they work on what is essentially their own app store. Review collected by and hosted on G2.com.

Their connections to 3rd party systems (Google Workspace, JAMF, Classlink, etc.) that help us coordinate our assets and ticket management in one place. Review collected by and hosted on G2.com.

Some new features take a little longer than desired to realize in the platform. Review collected by and hosted on G2.com.

The asset management side of it is amazing. I also love that the asset management is integrated with the ticketing system so you can see the ticket history of what has been done under each asset. Review collected by and hosted on G2.com.

The biggest issue I want to see fixed is that it's not an option to group tickets together when we have a bunch of tickets for the same issue. Review collected by and hosted on G2.com.

IIQ makes it easy to keep track of users, assets, and their associated tickets in one place. Review collected by and hosted on G2.com.

So far there haven't been downsides to IIQ that we have not been able to work out. Review collected by and hosted on G2.com.