Incident IQ Reviews & Product Details

The customization ability of incidentIQ. Easy to move things around and easy to rename. The ability to have different workflows depending on ticket submission is wonderful as well. We also like the integrations into our MDM and other products, like Microsoft. Finally, the included inventory option is nice as well. Review collected by and hosted on G2.com.

The customization can be a bit wonky at times and tough to use. Additionally, when problems arise, support can take a really long time to reply or fix the issue. Review collected by and hosted on G2.com.

Incident IQ allows the user to take control. You are able to create your own workflow using the tools as you imagine it. You can make changes and adjust quickly and easily. There is no hassle or second guessing the resolutions. It's simple to navigate and use on a daily basis. Review collected by and hosted on G2.com.

The tool works wonderfully to bring together those in need of support and others with the knowledge to troubleshoot. While there is always a learning curve with new technology, ultimately all parties benefit. Review collected by and hosted on G2.com.

The ability to collaborate with other agents and attach documentation to tickets. The ability to customize several predefined fields and actions have also allowed workflow to stay high. Also having a mobile app helps with staying connected and in the know. Review collected by and hosted on G2.com.

We have not come across downsides in Incident IQ. This is the first year we are implementing the ticketing into our school district and we have found ways to make changes and customize the experience as time goes on. Review collected by and hosted on G2.com.

IIQ is excellent for completing tasks and solving issues. The integration of Google admin and Mosyle makes using multiple actions without having to use multiple programs/MDM beneficial and convenient. Review collected by and hosted on G2.com.

IIQ could use the integration with Slack or push Notification. Also, the progression of tickets doesn't work well. If a key is open and is put in waiting for a response after three days of no response, tickets are supposed to close, but that is not the case. Review collected by and hosted on G2.com.

The clean UI and helpful features make it easy to keep track of inventory. There are many ways to automate tasks to improve workflows as well. One of the ones we use most frequently is assigning work tickets by location and marking assigned devices as in-service. Review collected by and hosted on G2.com.

I want the Incident IQ app to have more of the same abilities as the web version. Currently we cannot change the issue category, only the subcategory. Also, the ability to customize pictures for non-custom models would be appreciated. Review collected by and hosted on G2.com.

This is the only helpdesk on the market that is specifically designed for K-12 and it has really streamlined my district's IT operations. Teachers find it easy to use and my techs like it as well. Review collected by and hosted on G2.com.

We were early customers of IIQ and at first there were some features that were missing. The development team has been great to work with though and they've quickly added features. Review collected by and hosted on G2.com.

The solution was selected to replace our old ticketing system. The iiQ Solution has been a great replacement, allowing for many granular settings and reporting. In addition to our need for a functional ticketing system, it provides many other integrations that help workflow for more than just the technology department. Review collected by and hosted on G2.com.

Some of the asks of management are not yet reachable due to current limitations of iiQ platform. Though iiQ is very open to enhancement suggestions and brainstorming to help bridge the limitations. Review collected by and hosted on G2.com.

The integration of Chrome devices with Google Admin, and Jamf integration with our Mac fleet is very useful for our asset tracking and deployment of information. Review collected by and hosted on G2.com.

The emails sent when tickets are created or updated have gotten much better in design and appearance. They were not very good a year ago. Also filtering your searches to find what you are looking for is slightly complicated. Review collected by and hosted on G2.com.

IIQ links the device to a ticket and users, so when a student has damaged devices, we can see the history of the student's damages. Review collected by and hosted on G2.com.

It is a very complex application that can get frustrating if you cannot figure out how to do what you want. But our IIQ representative has been accommodating with all of our questions. Review collected by and hosted on G2.com.

The simple-to-use interface provides me and others learning with stress-free learning. I can also happily say that without it, the managing of devices within our district would run as smoothly as it does. Review collected by and hosted on G2.com.

Nothing comes to my mind right off the bat. Review collected by and hosted on G2.com.