--- title: Incident IQ Reviews meta_title: 'Incident IQ Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 221 reviews by the users' company size, role or industry to find out how Incident IQ works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 221 scale: '5' date_modified: '2026-08-07' parent_category: name: Education url: https://www.g2.com/categories/education --- # Incident IQ Reviews **Vendor:** Incident IQ **Category:** [School Management Software](https://www.g2.com/categories/school-management-software) **Average Rating:** 4.6/5.0 **Total Reviews:** 221 ## About Incident IQ Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts. With thousands of learning devices spread throughout student homes, bare-bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized how K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action! ## Incident IQ Discussions - [Do you integrate with single sign-on providers?](https://www.g2.com/discussions/single-sign-on-29459c42-b783-4770-b101-78b086e21ff2) - 2 comments, 1 upvote - [How are you priced?](https://www.g2.com/discussions/pricing-9501a2c9-7a56-4af9-9520-ad33da5df8e7) - 2 comments, 1 upvote - [Do you have a mobile app?](https://www.g2.com/discussions/mobile-app-592947d6-d9db-4181-aab7-b93098af262a) - 1 comment, 1 upvote - [View Incident IQ pricing details and edition comparison](https://www.g2.com/products/incident-iq/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+16%3A27%3A05+-0500&secure%5Bsession_id%5D=4eb8b5b4-e061-4bcf-978e-fc0551726aef&secure%5Btoken%5D=d1938378763dd40b9bec8eec03f2fa284eae2725841f8111ef858173e3dfaaaa&format=llm_user) ## Incident IQ Integrations - [Infinite Campus](https://www.g2.com/products/infinite-campus/reviews) ## Incident IQ Features **Additional Functionality** - Faculty/Staff Management - Reporting & Statistics - Class Scheduling - Generative AI - K-12 - Parent Portal - Attendance Tracking - Classroom Management - Single Sign On - Records Management - Progress Reports - Customizable Reports - Access Controls/Permissions - Customizable Branding - Skills Assessment - Third-Party Integrations - Online Payments - Communication Management - Contact Management - Collaboration Tools - AI Copilot - Calendar Management - API - Financial Management - Student Portal - Library Management - Forms Management - Event Calendar - Blended Learning - Payroll Management - Student Information/Records - Independent/Private - Document Management - Learning Management - Activity Dashboard - Alerts/Notifications - Search/Filter - Enrollments/Onboarding - Email Management - Curriculum Management - Assessment Management - Gradebook - Course Authoring - Bookstore Management - Data Import/Export - Housing Management - Student Management - Admissions Management - Reporting/Analytics - Document Storage - Electronic Payments - Customizable Forms - Cafeteria Management - Activity Tracking - Facility Management - For Higher Education - Online Calendar - Self Service Portal - Attendance Management - Role-Based Permissions - Assignment Management - School District - Special Education - Registration Management - Parent/Student Portal **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Customization** - Customization - HR Integrations **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **HR Content** - Knowledge Management - Content Delivery - Document Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Logistics** - Security - Employee Portal - AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Management** - Ticketing Platform - Single Sign-On - Business Process Management - Self-Service - Dashboard & Reporting **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Video Chat **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top Incident IQ Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,299 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,824 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - 4.5/5.0 (718 reviews)