Incident IQ Reviews & Product Details

IT Ticketing and inventory management is a breeze. Integration with popular 3rd parties was easy Review collected by and hosted on G2.com.

Events module was a little tough to launch Review collected by and hosted on G2.com.

It allows you to manage everything from one app. Asset tracking, ticketing, and allows you to connect other apps to it to get their services. i use it every day at work. Review collected by and hosted on G2.com.

Very little, mainly small design things like no option to unassign everyone from a ticket Review collected by and hosted on G2.com.

Easy to check work requests and reasign to others. Review collected by and hosted on G2.com.

Not able to customize my completion comments. Review collected by and hosted on G2.com.

I enjoy how user friendly the UI is and how easy IIQ makes it to track tickets, assets and the like. I'd 100% recommend IIQ to any IT department in the education district or not, it makes my job super easy! Review collected by and hosted on G2.com.

I honestly cant think of any downside off the top of my head. The software is very easy to use and very useful. IIQ support responds lightning quick when there is a bug or something and it gets fixed right away. Plus IIQ also is constantly updating the software and adding new things to it every month or so, and these new implementations are usually ideas given by the users. Review collected by and hosted on G2.com.

I like the ease of using it for ticketing. It is nice (in a school setting) for teachers and staff to be able to make their own work orders and to report their problems without having to call or email. Review collected by and hosted on G2.com.

Not being able to look up previously "trashed / deleted" assets. Also, not being able to filter by network name. It seems that IIQ is very specific about its search terms. So that makes it hard to search for a cart of laptops all with one specific beginning to the network name ex: buildinga-libcart-1, buildingc-libcart-3. You cant just type in libcart and see all of the libcarts. Review collected by and hosted on G2.com.

I like that it provides a great way for me to receive tech help and solve problems. Review collected by and hosted on G2.com.

Since it is a new system, more training on how to use different features of Incident IQ would be helpful for myself and other school employees. Review collected by and hosted on G2.com.

One of the items that I like best is the report features as well as the data dashboard that pops up when I open the program. Review collected by and hosted on G2.com.

Trying to run different reports. Not very easy to figure out. Review collected by and hosted on G2.com.

The integrations with 3rd party tools, such as the Google Management Console Integration, JAMF Pro, SIS, etc are invaluable in pulling data into one warehouse. I am able to see a complete picture of what devices we are managing in one dashboard. Review collected by and hosted on G2.com.

The price feels a little high, but you are getting what you pay for. Cheaper inventory/help desk tools either do not have the integrations or charge you based on the number of assets/records in your database. Review collected by and hosted on G2.com.

The UI is extremely easy to learn and use while filters are nice to narrow down searches and keeping them on hand for common issues. The asset manager is extremely handy to have integrated with the ticket system. Review collected by and hosted on G2.com.

I'm not a big fan of having to purchase different modules that could easily be integrated into the core software itself, like batch check-in/out and auto assigning roles when checking in or out. Also, the mobile experience outside of the app is definitely lacking. Review collected by and hosted on G2.com.

I like that it's designed for K12, has the integrations that apply to K12, and lastly, they are constantly listening to feedback and requests from their community and implementing new features often. Review collected by and hosted on G2.com.

The ticketing site is fantastic, but I wish there were a little more depth in the asset management portion of the product. I believe this is being worked on, but for now, I think it could be better. Review collected by and hosted on G2.com.