# PagerDuty vs incident.io Comparison
---
## AI Generated Summary
- **G2 reviewers report** that PagerDuty excels in its reliable alerting system, which ensures that critical issues are escalated to the right team quickly. Users appreciate the seamless installation on mobile devices and the ease of managing on-call schedules, which significantly improves team coordination during incidents.
- **Users say** that incident.io stands out for its intuitive user interface, making the onboarding process simple and efficient. Reviewers highlight the structured incident management process it provides, which helps teams work cohesively, especially during high-stakes situations like customer-facing events.
- **According to verified reviews** , PagerDuty's automation features, such as the automated incident response workbook, are highly praised. Users find that these tools help reduce response times and streamline incident management, making it a strong choice for organizations that require quick and effective incident resolution.
- **Reviewers mention** that incident.io offers a wide range of integrations with tools like Jira, Confluence, and Zendesk, which enhances its usability across different workflows. This flexibility is particularly valued by teams looking to consolidate their incident management processes within existing systems.
- **G2 reviewers highlight** that while PagerDuty has a solid market presence and a higher overall satisfaction score, incident.io's recent user feedback indicates a strong focus on AI features, such as postmortem generation, which can be beneficial for teams looking to improve their incident analysis and learning processes.
- **Users report** that PagerDuty's performance in constant monitoring and timely alerts is commendable, with many noting that it helps maintain operational efficiency. However, some users feel that incident.io's emphasis on ease of use and support quality, reflected in its higher ratings in these areas, makes it a compelling alternative for teams prioritizing user experience.



---
## Frequently Asked Questions

### What is the difference between PagerDuty vs incident.io?

incident.io stands out for its higher reviewer satisfaction scores in ease of use, setup, and support, while PagerDuty is more established with a larger review base and strong reliability themes.

| [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | [incident.io](https://www.g2.com/products/incident-io/reviews) |
| --- | --- |
| 4.5/5 (972 reviews) | 4.8/5 (231 reviews) |
| Mid-Market | Mid-Market |
| 8.2 | 9.1 |
| 8.9 | 9.8 |
| Reliable alerting and integrations | Customer support (41 all-time mentions) |



### How do the pricing models of PagerDuty and incident.io compare?

incident.io is rated higher for value, with reviewers expressing greater satisfaction with its pricing and ROI compared to PagerDuty.

- **PagerDuty:** In recent reviews, many cite concerns about high and sometimes confusing pricing, especially for small teams, and note that advanced features are often locked behind higher tiers.
- **incident.io:** Reviewers describe the pricing as fair and highlight strong ROI, with several noting that onboarding support and feature set justify the cost.
- **Switching reasons:** Recent reviewers mention switching from PagerDuty to incident.io for better value, easier setup, and more modern workflows.



### What are the best alternatives to PagerDuty and incident.io?

The top three alternatives to PagerDuty and incident.io are Dynatrace, SolarWinds IT Incident Response, and FireHydrant.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5 (972 reviews) | Mid-Market | Pricing can be high for small teams | Reliable alerting and integrations |
| [incident.io](https://www.g2.com/products/incident-io/reviews) | 4.8/5 (231 reviews) | Mid-Market | Reviewers highlight strong ROI and fair pricing | Customer support (41 all-time mentions) |
| [Dynatrace](https://www.g2.com/products/dynatrace/reviews) | 4.5/5 (1366 reviews) | Enterprise | — | — |
| [SolarWinds IT Incident Response](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) | 4.4/5 (310 reviews) | Mid-Market | — | — |
| [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) | 4.5/5 (143 reviews) | Mid-Market | — | — |



### Which Incident Management features should I prioritize when comparing PagerDuty and incident.io?

Buyers should prioritize integrations, ease of setup, quality of support, and automation features when comparing PagerDuty and incident.io.

- **Integrations:** PagerDuty: Slack (88 all-time mentions), Jira (25), Datadog (15); incident.io: Slack (131), Jira (19), Notion (8).
- **Ease of Setup:** PagerDuty: 8.2; incident.io: 9.1.
- **Quality of Support:** PagerDuty: 8.9; incident.io: 9.8.
- **Automation and AI features:** incident.io reviewers frequently cite AI-driven incident documentation and post-mortem generation as key differentiators.



### What are the pros and cons of PagerDuty vs incident.io?

incident.io's headline strength is customer support, while PagerDuty is recognized for reliable alerting and integrations.

- **PagerDuty strengths:** Reliable alerting and escalation, broad integrations (Slack, Jira, Datadog), robust on-call scheduling, and strong operational reliability.
- **PagerDuty trade-offs:** Reviewers note high pricing for small teams, complex initial setup for advanced features, and a learning curve for new users.
- **incident.io strengths:** Customer support (41 all-time mentions), ease of use (score: 9.4), intuitive Slack integration (131 all-time mentions), AI-driven documentation, and efficient onboarding.
- **incident.io trade-offs:** Some reviewers mention a learning curve due to high configurability, limited workflow automation for company-specific tasks, and requests for more advanced analytics and reporting features.



### Is PagerDuty or incident.io better for small businesses?

incident.io is the better fit for small businesses, with reviewers highlighting its ease of use, onboarding, and ROI.

- **PagerDuty:** Largest segment is Mid-Market; reviewers from smaller teams often cite high pricing and complexity as challenges.
- **incident.io:** Largest segment is Mid-Market; recent small-business reviewers praise its intuitive setup, Slack integration, and strong onboarding support.



### Which Incident Management platform has better integrations?

incident.io is favored by reviewers for integrations, especially with Slack and modern collaboration tools.

- **PagerDuty:** Slack (88 all-time mentions), Jira (25), Datadog (15); reviewers note reliable integrations but mention occasional issues with Slack integration.
- **incident.io:** Slack (131 all-time mentions), Jira (19), Notion (8); reviewers consistently highlight deep Slack integration and ease of connecting with other tools.



### How do PagerDuty and incident.io compare on customer support?

incident.io leads on Quality of Support by a material margin, with a 0.9-point advantage over PagerDuty (9.8 vs 8.9).

- **PagerDuty:** Reviewers describe support as generally responsive but note occasional delays and a desire for more proactive assistance.
- **incident.io:** Reviewers consistently praise the support team for responsiveness, proactive outreach, and hands-on onboarding, with 41 all-time mentions of customer support.



### Which is easier to implement, PagerDuty or incident.io?

incident.io is easier to implement, with a 0.9-point higher Ease of Setup score (9.1 vs 8.2 for PagerDuty).

- **PagerDuty:** Reviewers describe setup as straightforward for basic use but note complexity and a learning curve for advanced configurations and integrations.
- **incident.io:** Reviewers highlight intuitive onboarding, fast migration from other tools, and strong support during implementation, with many citing setup as easy or very easy.



### Which product has better Integrations?

incident.io is rated higher for Integrations, with more reviewer-cited integration mentions and a higher Ease of Use score.

- **PagerDuty:** Integrations: Slack (88 all-time mentions), Jira (25), Datadog (15); Ease of Use: 8.6.
- **incident.io:** Integrations: Slack (131 all-time mentions), Jira (19), Notion (8); Ease of Use: 9.4.



| | PagerDuty | incident.io | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 972 | 232 | 
| **Largest Market Segment** | Mid-Market (43.6% of reviews) | Mid-Market (65.9% of reviews) | 
| **Entry Level Price** | Free Trial 5 Users Per Month | Free 5 Users | 

---
## Top Pros & Cons

### PagerDuty

Pros:
- Alert Notifications (23 reviews)
- Alerting System (22 reviews)

Cons:
- Alert Issues (13 reviews)
- Expensive (8 reviews)

### incident.io

Pros:
- Ease of Use (55 reviews)
- Slack Integration (45 reviews)

Cons:
- Missing Features (11 reviews)
- Integration Issues (9 reviews)

---
## Ratings Comparison
| Rating | PagerDuty | incident.io | 
|---|---|---|
  | **Meets Requirements** | 9.1 (821 reviews) | 9.1 (170 reviews) | 
  | **Ease of Use** | 8.6 (829 reviews) | 9.4 (174 reviews) | 
  | **Ease of Setup** | 8.2 (455 reviews) | 9.1 (120 reviews) | 
  | **Ease of Admin** | 8.5 (417 reviews) | 9.1 (97 reviews) | 
  | **Quality of Support** | 8.9 (629 reviews) | 9.8 (161 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (354 reviews) | 9.7 (96 reviews) | 
  | **Product Direction (% positive)** | 8.4 (812 reviews) | 9.9 (157 reviews) | 

---
## Pricing

### PagerDuty

#### Entry-Level Pricing

Plan: Free

Price: Free Trial 5 Users Per Month

Description: Start with on-call and incident response for small teams.

Key Features:
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy

[Browse all 4 editions](https://www.g2.com/products/pagerduty/pricing)

#### Free Trial

Yes

### incident.io

#### Entry-Level Pricing

Plan: Basic

Price: Free 5 Users

Description: For individuals and early stage teams

Key Features:
- On-call and alerting
- Slack native incident reponse
- Beautiful status page

[Browse all 4 editions](https://www.g2.com/products/incident-io/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Workload Automation

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.2/10 | 56 |
| **incident.io** | N/A | N/A |

#### Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Workload Processing** | Feature Not Available | Not enough data | 
| **Scalability** | 9.5 (51 reviews) | Not enough data | 
| **Intelligent Automation** | 9.5 (49 reviews) | Not enough data | 

#### Administration

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Administration Console** | 9.7 (50 reviews) | Not enough data | 
| **Workflow Management** | 9.6 (50 reviews) | Not enough data | 
| **IT Issue Identification** | 9.7 (50 reviews) | Not enough data | 
| **Proactive Workflow** | 9.6 (49 reviews) | Not enough data | 
| **Error Alerts** | 9.5 (48 reviews) | Not enough data | 
| **Service Management** | 9.8 (48 reviews) | Not enough data | 

#### Functionality

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Job Scheduling** | 9.6 (49 reviews) | Not enough data | 
| **API / Integrations** | 9.6 (49 reviews) | Not enough data | 
| **Integrations** | 9.6 (49 reviews) | Not enough data | 

#### Agentic AI - Workload Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 8.7 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (5 reviews) | Not enough data | 
| **Decision Making** | 9.0 (5 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.7/10 | 240 |
| **incident.io** | 9.1/10 | 140 |

#### Monitoring

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Constant Monitoring** | 9.2 (153 reviews) | 8.8 (95 reviews) | 
| **Timely Alerts** | 9.4 (183 reviews) ✓ Verified | 9.4 (110 reviews) | 
| **TIcket Accuracy** | 9.2 (164 reviews) ✓ Verified | 9.3 (114 reviews) | 
| **AI Monitoring** | 8.2 (19 reviews) | 9.1 (11 reviews) | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Management Tools

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Ticket Assignment** | 9.2 (165 reviews) ✓ Verified | 9.0 (107 reviews) | 
| **Standardization** | 9.1 (189 reviews) | 9.4 (121 reviews) | 
| **Lifecycle Visualization** | 9.0 (177 reviews) ✓ Verified | 9.3 (110 reviews) | 

#### Generative AI

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **AI Text Generation** | 8.1 (43 reviews) | 8.4 (63 reviews) | 
| **AI Text Summarization** | 8.2 (45 reviews) | 8.6 (69 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (11 reviews) | 8.6 (7 reviews) | 
| **Multi-step Planning** | 7.8 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (13 reviews) | 8.8 (20 reviews) | 
| **Adaptive Learning** | 8.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (11 reviews) | 10.0 (7 reviews) | 
| **Proactive Assistance** | 8.9 (11 reviews) | 9.5 (7 reviews) | 
| **Decision Making** | 8.6 (11 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Safety Incident Management** | Not enough data | Feature Not Available | 
| **Compliance Management** | Not enough data | Not enough data | 
| **OSHA Compliance** | Not enough data | Feature Not Available | 
| **Task Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Disaster Recovery** | Not enough data | Feature Not Available | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Communications Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Incident Reporting** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **On Call Scheduling** | Not enough data | Not enough data | 
| **Investigation Management** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.5/10 | 58 |
| **incident.io** | N/A | N/A |

#### Functionality

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Artificial Intelligence** | 9.6 (37 reviews) | Not enough data | 
| **Machine Learning** | 9.5 (35 reviews) | Not enough data | 
| **Systems Monitoring** | 9.7 (37 reviews) | Not enough data | 
| **IT Monitoring** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Issue Resolution

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Root Cause Identification** | 9.6 (37 reviews) | Not enough data | 
| **Proactive Identification** | 9.6 (36 reviews) | Not enough data | 
| **Resolution Guidance** | 9.8 (39 reviews) | Not enough data | 

#### Management

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **System Integration** | 9.2 (50 reviews) | Not enough data | 
| **Alerting** | 9.5 (51 reviews) | Not enough data | 
| **Reporting** | 9.4 (40 reviews) | Not enough data | 

#### Generative AI

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **AI Text Generation** | 9.2 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (6 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Root Cause Analysis** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Application Security** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Aggregation** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.6/10 | 48 |
| **incident.io** | N/A | N/A |

#### ServiceNow Apps

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **ServiceNow Integration** | 9.6 (42 reviews) | Not enough data | 
| **Value** | 9.6 (41 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.3/10 | 35 |
| **incident.io** | 8.1/10 | 8 |

#### Generative AI

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **AI Text Generation** | 8.3 (31 reviews) | 8.1 (6 reviews) | 

#### Agentic AI - IT Alerting

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (9 reviews) | Not enough data | 
| **Decision Making** | 8.3 (9 reviews) | Not enough data | 

### Runbook Automation

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.4/10 | 10 |
| **incident.io** | N/A | N/A |

#### Automation Support - Runbook Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Common Tool Integration** | 9.0 (10 reviews) | Not enough data | 
| **Scripting Language Support** | 8.1 (8 reviews) | Not enough data | 
| **Routine Task Automation** | 7.4 (9 reviews) | Not enough data | 
| **Automated Task Notifications** | 8.8 (8 reviews) | Not enough data | 

#### Error Management - Runbook Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Runbook Procedure Updates** | 8.8 (7 reviews) | Not enough data | 
| **Recovery Options** | 7.9 (8 reviews) | Not enough data | 
| **Error Management in Automation** | 7.9 (8 reviews) | Not enough data | 

#### Customization - Runbook Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Runbook Customization** | 7.6 (7 reviews) | Not enough data | 
| **Workflow Customization** | 8.3 (8 reviews) | Not enough data | 
| **Incident Response Customization** | 9.0 (7 reviews) | Not enough data | 

#### Compliance and Reporting - Runbook Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Security Management** | 8.8 (7 reviews) | Not enough data | 
| **Compliance Standards Adherence** | 8.1 (8 reviews) | Not enough data | 
| **Reporting and Auditing** | 8.3 (8 reviews) | Not enough data | 

#### Performance - Runbook Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Self-Service for Non-IT Staff** | 8.5 (8 reviews) | Not enough data | 
| **Team Collaboration Enhancement** | 8.5 (8 reviews) | Not enough data | 
| **Load Handling Performance** | 8.6 (7 reviews) | Not enough data | 

#### Agentic AI - Runbook Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **incident.io** | 8.1/10 | 15 |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Feature Not Available | 
| **SLI & SLO Management** | Not enough data | 8.0 (14 reviews) | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | 7.4 (14 reviews) | 
| **Alert Correlation & Noise Reduction** | Not enough data | 8.1 (15 reviews) | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | 9.4 (14 reviews) | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | 7.4 (14 reviews) | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | 8.5 (14 reviews) | 
| **Human-in-the-Loop Remediation** | Not enough data | 8.1 (14 reviews) | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)

**Unique to PagerDuty (4):** [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Workload Automation Software](https://www.g2.com/categories/workload-automation), [Runbook Automation Software](https://www.g2.com/categories/runbook-automation)



---
## Reviewer Demographics

### By Company Size

| Segment | PagerDuty | incident.io | 
|---|---|---|
| **Small-Business** | 18.8% | 11.1% | 
| **Mid-Market** | 43.6% | 65.9% | 
| **Enterprise** | 37.6% | 23.0% | 

### By Industry

#### PagerDuty

- **Information Technology and Services:** 23.1%
- **Computer Software:** 21.0%
- **Financial Services:** 5.7%
- **Internet:** 5.2%
- **Retail:** 3.6%
- **Marketing and Advertising:** 3.3%
- **Telecommunications:** 2.9%
- **Computer & Network Security:** 2.7%
- **Hospital & Health Care:** 2.2%
- **Education Management:** 1.6%
- **Other:** 28.7%

#### incident.io

- **Computer Software:** 24.8%
- **Financial Services:** 24.8%
- **Information Technology and Services:** 17.0%
- **Marketing and Advertising:** 7.3%
- **Retail:** 2.4%
- **Leisure, Travel & Tourism:** 2.4%
- **Computer & Network Security:** 1.9%
- **Internet:** 1.9%
- **Apparel & Fashion:** 1.0%
- **Banking:** 1.0%
- **Other:** 15.5%

---
## Alternatives

### Alternatives to PagerDuty

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1365 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (342 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1354 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (783 reviews)
- [BigPanda](https://www.g2.com/products/bigpanda/reviews) — 4.5/5 stars (161 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (725 reviews)
- [OnPage](https://www.g2.com/products/onpage/reviews) — 4.3/5 stars (315 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1951 reviews)

### Alternatives to incident.io

- [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) — 4.5/5 stars (143 reviews)
- [Rootly](https://www.g2.com/products/rootly/reviews) — 4.8/5 stars (134 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [Opsgenie](https://www.g2.com/products/opsgenie/reviews) — 4.2/5 stars (53 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (783 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (342 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (725 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1951 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1354 reviews)

---
## Top Discussions

### PagerDuty

- Title: [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) — 2 comments
  > **Top comment:** "As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT..."
- Title: [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) — 1 comment
  > **Top comment:** "This really depends on what you need from Pagerduty and how many users need those features."
- Title: [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) — 1 comment, 1 upvote
  > **Top comment:** "Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
"

### incident.io

- Title: [What do you like most about incident.io for incident management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-incident-io-for-incident-management-and-what-could-be-improved) — 1 comment
  > **Top comment:** "I appreciate how incident.io brings structure and consistency to incident response by centralising everything from alerting to post‑incident analysis in one..."
- Title: [What is incident.io used for?](https://www.g2.com/discussions/what-is-incident-io-used-for) — 1 comment
  > **Top comment:** "incident.io is an incident management tool that offers calmness whenever unplanned events occur with robust features and integration options with major 3rd..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pagerduty-vs-incident-io)