# PagerDuty vs incident.io Comparison
---
## AI Generated Summary
- **G2 reviewers report** that PagerDuty excels in its on-call scheduling capabilities, with users highlighting its robust scheduling engine that effectively manages complex rotations and ensures critical alerts reach the right people at the right time. This feature is particularly beneficial for teams needing to minimize downtime during incidents.
- **Users say** incident.io stands out for its seamless integration with Slack, allowing teams to manage incidents directly within a platform they already use. Reviewers appreciate how this centralization of workflows enhances collaboration and speeds up incident response times.
- **According to verified reviews** , PagerDuty has a higher overall satisfaction score, reflecting its strong market presence and user trust. However, some users mention that it can be challenging to configure for specific workflows, which may require additional time and effort during setup.
- **Reviewers mention** that incident.io is praised for its ease of installation and configuration, making it a great choice for teams looking to quickly implement an incident management solution. Users have noted that it has improved their response to minor incidents that were previously handled informally.
- **G2 reviewers highlight** the quality of support provided by incident.io, with many users noting their positive interactions with customer service. This level of support can be crucial for teams that need quick assistance during critical incidents.
- **Users report** that while PagerDuty offers powerful features like constant monitoring and timely alerts, some find its user interface less intuitive compared to incident.io, which may affect day-to-day usability for new users.



| | PagerDuty | incident.io | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 952 | 181 | 
| **Largest Market Segment** | Mid-Market (43.5% of reviews) | Mid-Market (69.3% of reviews) | 
| **Entry Level Price** | Free Trial 5 Users Per Month | Free 5 Users | 

---
## Top Pros & Cons

### PagerDuty

Pros:
- Alert Notifications (21 reviews)
- Alerting System (19 reviews)

Cons:
- Alert Issues (12 reviews)
- Expensive (8 reviews)

### incident.io

Pros:
- Ease of Use (29 reviews)
- Customer Support (27 reviews)

Cons:
- Missing Features (8 reviews)
- Limited Features (7 reviews)

---
## Ratings Comparison
| Rating | PagerDuty | incident.io | 
|---|---|---|
  | **Meets Requirements** | 9.1 (811 reviews) | 9.2 (138 reviews) | 
  | **Ease of Use** | 8.6 (819 reviews) | 9.5 (142 reviews) | 
  | **Ease of Setup** | 8.2 (445 reviews) | 9.2 (90 reviews) | 
  | **Ease of Admin** | 8.5 (412 reviews) | 9.3 (74 reviews) | 
  | **Quality of Support** | 8.9 (619 reviews) | 9.8 (129 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (349 reviews) | 9.7 (73 reviews) | 
  | **Product Direction (% positive)** | 8.4 (804 reviews) | 10.0 (131 reviews) | 

---
## Pricing

### PagerDuty

#### Entry-Level Pricing

Plan: Free

Price: Free Trial 5 Users Per Month

Description: Start with on-call and incident response for small teams.

Key Features:
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy

[Browse all 4 editions](https://www.g2.com/products/pagerduty/pricing)

#### Free Trial

Yes

### incident.io

#### Entry-Level Pricing

Plan: Basic

Price: Free 5 Users

Description: For individuals and early stage teams

Key Features:
- On-call and alerting
- Slack native incident reponse
- Beautiful status page

[Browse all 4 editions](https://www.g2.com/products/incident-io/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Workload Automation

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.2/10 | 55 |
| **incident.io** | N/A | N/A |

#### Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Workload Processing** | Feature Not Available | Not enough data | 
| **Scalability** | 9.5 (50 reviews) | Not enough data | 
| **Intelligent Automation** | 9.5 (49 reviews) | Not enough data | 

#### Administration

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Administration Console** | 9.7 (50 reviews) | Not enough data | 
| **Workflow Management** | 9.6 (50 reviews) | Not enough data | 
| **IT Issue Identification** | 9.7 (50 reviews) | Not enough data | 
| **Proactive Workflow** | 9.6 (49 reviews) | Not enough data | 
| **Error Alerts** | 9.5 (48 reviews) | Not enough data | 
| **Service Management** | 9.8 (48 reviews) | Not enough data | 

#### Functionality

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Job Scheduling** | 9.6 (49 reviews) | Not enough data | 
| **API / Integrations** | 9.6 (49 reviews) | Not enough data | 
| **Integrations** | 9.6 (49 reviews) | Not enough data | 

#### Agentic AI - Workload Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 8.7 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (5 reviews) | Not enough data | 
| **Decision Making** | 9.0 (5 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.6/10 | 237 |
| **incident.io** | 9.0/10 | 106 |

#### Monitoring

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Constant Monitoring** | 9.2 (152 reviews) | 8.8 (91 reviews) | 
| **Timely Alerts** | 9.5 (181 reviews) ✓ Verified | 9.4 (97 reviews) | 
| **TIcket Accuracy** | 9.2 (162 reviews) ✓ Verified | 9.2 (94 reviews) | 
| **AI Monitoring** | 8.1 (18 reviews) | Not enough data | 

#### Management Tools

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Ticket Assignment** | 9.2 (164 reviews) ✓ Verified | 8.9 (97 reviews) | 
| **Standardization** | 9.1 (187 reviews) | 9.4 (98 reviews) | 
| **Lifecycle Visualization** | 9.0 (177 reviews) ✓ Verified | 9.3 (100 reviews) | 

#### Generative AI

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **AI Text Generation** | 8.1 (43 reviews) | 8.2 (55 reviews) | 
| **AI Text Summarization** | 8.2 (44 reviews) | 8.4 (55 reviews) | 

#### Agentic AI - Incident Management

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (10 reviews) | Not enough data | 
| **Decision Making** | 8.5 (10 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.5/10 | 50 |
| **incident.io** | N/A | N/A |

#### Functionality

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Artificial Intelligence** | 9.6 (37 reviews) | Not enough data | 
| **Machine Learning** | 9.5 (35 reviews) | Not enough data | 
| **Systems Monitoring** | 9.7 (37 reviews) | Not enough data | 

#### Issue Resolution

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Root Cause Identification** | 9.6 (37 reviews) | Not enough data | 
| **Proactive Identification** | 9.6 (36 reviews) | Not enough data | 
| **Resolution Guidance** | 9.8 (39 reviews) | Not enough data | 

#### Management

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **System Integration** | 9.4 (43 reviews) | Not enough data | 
| **Alerting** | 9.7 (44 reviews) | Not enough data | 
| **Reporting** | 9.6 (38 reviews) | Not enough data | 

#### Generative AI

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **AI Text Generation** | 9.2 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (6 reviews) | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.6/10 | 47 |
| **incident.io** | N/A | N/A |

#### ServiceNow Apps

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **ServiceNow Integration** | 9.6 (41 reviews) | Not enough data | 
| **Value** | 9.6 (41 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.3/10 | 33 |
| **incident.io** | N/A | N/A |

#### Generative AI

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **AI Text Generation** | 8.4 (30 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (9 reviews) | Not enough data | 
| **Decision Making** | 8.3 (9 reviews) | Not enough data | 

### Runbook Automation

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.4/10 | 10 |
| **incident.io** | N/A | N/A |

#### Automation Support - Runbook Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Common Tool Integration** | 9.0 (10 reviews) | Not enough data | 
| **Scripting Language Support** | 8.1 (8 reviews) | Not enough data | 
| **Routine Task Automation** | 7.4 (9 reviews) | Not enough data | 
| **Automated Task Notifications** | 8.8 (8 reviews) | Not enough data | 

#### Error Management - Runbook Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Runbook Procedure Updates** | 8.8 (7 reviews) | Not enough data | 
| **Recovery Options** | 7.9 (8 reviews) | Not enough data | 
| **Error Management in Automation** | 7.9 (8 reviews) | Not enough data | 

#### Customization - Runbook Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Runbook Customization** | 7.6 (7 reviews) | Not enough data | 
| **Workflow Customization** | 8.3 (8 reviews) | Not enough data | 
| **Incident Response Customization** | 9.0 (7 reviews) | Not enough data | 

#### Compliance and Reporting - Runbook Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Security Management** | 8.8 (7 reviews) | Not enough data | 
| **Compliance Standards Adherence** | 8.1 (8 reviews) | Not enough data | 
| **Reporting and Auditing** | 8.3 (8 reviews) | Not enough data | 

#### Performance - Runbook Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Self-Service for Non-IT Staff** | 8.5 (8 reviews) | Not enough data | 
| **Team Collaboration Enhancement** | 8.5 (8 reviews) | Not enough data | 
| **Load Handling Performance** | 8.6 (7 reviews) | Not enough data | 

#### Agentic AI - Runbook Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **incident.io** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)

**Unique to PagerDuty (4):** [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Workload Automation Software](https://www.g2.com/categories/workload-automation), [Runbook Automation Software](https://www.g2.com/categories/runbook-automation)



---
## Reviewer Demographics

### By Company Size

| Segment | PagerDuty | incident.io | 
|---|---|---|
| **Small-Business** | 18.8% | 10.2% | 
| **Mid-Market** | 43.5% | 69.3% | 
| **Enterprise** | 37.7% | 20.5% | 

### By Industry

#### PagerDuty

- **Information Technology and Services:** 22.9%
- **Computer Software:** 21.1%
- **Financial Services:** 5.8%
- **Internet:** 5.2%
- **Retail:** 3.6%
- **Marketing and Advertising:** 3.3%
- **Telecommunications:** 2.9%
- **Computer & Network Security:** 2.5%
- **Hospital & Health Care:** 2.2%
- **Education Management:** 1.6%
- **Other:** 28.8%

#### incident.io

- **Computer Software:** 24.7%
- **Financial Services:** 24.7%
- **Information Technology and Services:** 18.4%
- **Marketing and Advertising:** 8.0%
- **Retail:** 2.9%
- **Leisure, Travel & Tourism:** 2.9%
- **Computer & Network Security:** 1.7%
- **Internet:** 1.7%
- **Apparel & Fashion:** 1.1%
- **Computer Games:** 1.1%
- **Other:** 12.6%

---
## Alternatives

### Alternatives to PagerDuty

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (320 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (766 reviews)
- [BigPanda](https://www.g2.com/products/bigpanda/reviews) — 4.5/5 stars (119 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (705 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [OnPage](https://www.g2.com/products/onpage/reviews) — 4.3/5 stars (313 reviews)

### Alternatives to incident.io

- [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) — 4.5/5 stars (143 reviews)
- [Rootly](https://www.g2.com/products/rootly/reviews) — 4.8/5 stars (68 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Opsgenie](https://www.g2.com/products/opsgenie/reviews) — 4.3/5 stars (52 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (766 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (705 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (320 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)

---
## Top Discussions

### PagerDuty

- Title: [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) — 2 comments
  > **Top comment:** "As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT..."
- Title: [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) — 1 comment
  > **Top comment:** "This really depends on what you need from Pagerduty and how many users need those features."
- Title: [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) — 1 comment, 1 upvote
  > **Top comment:** "Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
"

### incident.io

- Title: [What do you like most about incident.io for incident management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-incident-io-for-incident-management-and-what-could-be-improved) — 1 comment
  > **Top comment:** "I appreciate how incident.io brings structure and consistency to incident response by centralising everything from alerting to post‑incident analysis in one..."
- Title: [What is incident.io used for?](https://www.g2.com/discussions/what-is-incident-io-used-for) — 1 comment
  > **Top comment:** "incident.io is an incident management tool that offers calmness whenever unplanned events occur with robust features and integration options with major 3rd..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pagerduty-vs-incident-io)