# PagerDuty vs incident.io Comparison
---
## AI Generated Summary
- **G2 reviewers report** that PagerDuty excels in centralizing alerts and incident response, making it easier for teams to coordinate during critical issues. Users appreciate the seamless integration with the PagerDuty API and the intuitive mobile app, which enhances the overall user experience.
- **Users say** that incident.io shines in providing a centralized source of truth through its Catalog feature, which is highly valued by R&D teams. This dynamic table helps streamline workflows and ensures that everyone is on the same page regarding ongoing issues.
- **Reviewers mention** that PagerDuty's automation in incident management significantly reduces downtime for applications. The ability to receive alerts through multiple channels, such as phone calls, SMS, and emails, is particularly praised for filtering out noise and ensuring timely responses.
- **According to verified reviews** , incident.io stands out for its exceptional customer support, with users highlighting the responsiveness of the staff regarding technical issues and feature requests. This level of support fosters a positive relationship with users, enhancing their overall experience.
- **G2 reviewers note** that while PagerDuty has a robust feature set, some users find it slightly less user-friendly compared to incident.io, which boasts higher ratings for ease of use and setup. This difference can impact the onboarding experience for new users.
- **Users report** that both products have strong capabilities in monitoring and alerting, but PagerDuty's higher G2 Score reflects a broader market presence and user satisfaction. However, incident.io's focus on integrating with tools like Slack provides good visibility into issues, which some users find beneficial for team collaboration.



| | PagerDuty | incident.io | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 966 | 203 | 
| **Largest Market Segment** | Mid-Market (43.3% of reviews) | Mid-Market (66.8% of reviews) | 
| **Entry Level Price** | Free Trial 5 Users Per Month | Free 5 Users | 

---
## Top Pros & Cons

### PagerDuty

Pros:
- Alert Notifications (21 reviews)
- Alerting System (19 reviews)

Cons:
- Alert Issues (12 reviews)
- Expensive (8 reviews)

### incident.io

Pros:
- Ease of Use (55 reviews)
- Slack Integration (45 reviews)

Cons:
- Missing Features (11 reviews)
- Integration Issues (9 reviews)

---
## Ratings Comparison
| Rating | PagerDuty | incident.io | 
|---|---|---|
  | **Meets Requirements** | 9.1 (819 reviews) | 9.2 (148 reviews) | 
  | **Ease of Use** | 8.6 (827 reviews) | 9.5 (152 reviews) | 
  | **Ease of Setup** | 8.2 (453 reviews) | 9.2 (98 reviews) | 
  | **Ease of Admin** | 8.5 (414 reviews) | 9.2 (81 reviews) | 
  | **Quality of Support** | 8.9 (627 reviews) | 9.8 (139 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (351 reviews) | 9.7 (80 reviews) | 
  | **Product Direction (% positive)** | 8.4 (811 reviews) | 10.0 (140 reviews) | 

---
## Pricing

### PagerDuty

#### Entry-Level Pricing

Plan: Free

Price: Free Trial 5 Users Per Month

Description: Start with on-call and incident response for small teams.

Key Features:
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy

[Browse all 4 editions](https://www.g2.com/products/pagerduty/pricing)

#### Free Trial

Yes

### incident.io

#### Entry-Level Pricing

Plan: Basic

Price: Free 5 Users

Description: For individuals and early stage teams

Key Features:
- On-call and alerting
- Slack native incident reponse
- Beautiful status page

[Browse all 4 editions](https://www.g2.com/products/incident-io/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Workload Automation

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.2/10 | 55 |
| **incident.io** | N/A | N/A |

#### Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Workload Processing** | Feature Not Available | Not enough data | 
| **Scalability** | 9.5 (50 reviews) | Not enough data | 
| **Intelligent Automation** | 9.5 (49 reviews) | Not enough data | 

#### Administration

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Administration Console** | 9.7 (50 reviews) | Not enough data | 
| **Workflow Management** | 9.6 (50 reviews) | Not enough data | 
| **IT Issue Identification** | 9.7 (50 reviews) | Not enough data | 
| **Proactive Workflow** | 9.6 (49 reviews) | Not enough data | 
| **Error Alerts** | 9.5 (48 reviews) | Not enough data | 
| **Service Management** | 9.8 (48 reviews) | Not enough data | 

#### Functionality

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Job Scheduling** | 9.6 (49 reviews) | Not enough data | 
| **API / Integrations** | 9.6 (49 reviews) | Not enough data | 
| **Integrations** | 9.6 (49 reviews) | Not enough data | 

#### Agentic AI - Workload Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 8.7 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (5 reviews) | Not enough data | 
| **Decision Making** | 9.0 (5 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.7/10 | 241 |
| **incident.io** | 8.9/10 | 117 |

#### Monitoring

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Constant Monitoring** | 9.2 (154 reviews) | 8.8 (92 reviews) | 
| **Timely Alerts** | 9.5 (184 reviews) ✓ Verified | 9.4 (99 reviews) | 
| **TIcket Accuracy** | 9.1 (165 reviews) ✓ Verified | 9.2 (100 reviews) | 
| **AI Monitoring** | 8.2 (19 reviews) | Not enough data | 

#### Management Tools

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Ticket Assignment** | 9.2 (165 reviews) ✓ Verified | 8.9 (101 reviews) | 
| **Standardization** | 9.1 (189 reviews) | 9.4 (107 reviews) | 
| **Lifecycle Visualization** | 9.0 (178 reviews) ✓ Verified | 9.3 (102 reviews) | 

#### Generative AI

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **AI Text Generation** | 8.1 (43 reviews) | 8.2 (57 reviews) | 
| **AI Text Summarization** | 8.2 (45 reviews) | 8.5 (59 reviews) | 

#### Agentic AI - Incident Management

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (14 reviews) | 8.3 (6 reviews) | 
| **Adaptive Learning** | 8.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (11 reviews) | Not enough data | 
| **Decision Making** | 8.6 (11 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.5/10 | 55 |
| **incident.io** | N/A | N/A |

#### Functionality

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Artificial Intelligence** | 9.6 (37 reviews) | Not enough data | 
| **Machine Learning** | 9.5 (35 reviews) | Not enough data | 
| **Systems Monitoring** | 9.7 (37 reviews) | Not enough data | 

#### Issue Resolution

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Root Cause Identification** | 9.6 (37 reviews) | Not enough data | 
| **Proactive Identification** | 9.6 (36 reviews) | Not enough data | 
| **Resolution Guidance** | 9.8 (39 reviews) | Not enough data | 

#### Management

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **System Integration** | 9.4 (47 reviews) | Not enough data | 
| **Alerting** | 9.7 (48 reviews) | Not enough data | 
| **Reporting** | 9.5 (39 reviews) | Not enough data | 

#### Generative AI

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **AI Text Generation** | 9.2 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (6 reviews) | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.6/10 | 48 |
| **incident.io** | N/A | N/A |

#### ServiceNow Apps

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **ServiceNow Integration** | 9.6 (42 reviews) | Not enough data | 
| **Value** | 9.6 (41 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.3/10 | 33 |
| **incident.io** | N/A | N/A |

#### Generative AI

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **AI Text Generation** | 8.4 (30 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (9 reviews) | Not enough data | 
| **Decision Making** | 8.3 (9 reviews) | Not enough data | 

### Runbook Automation

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.4/10 | 10 |
| **incident.io** | N/A | N/A |

#### Automation Support - Runbook Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Common Tool Integration** | 9.0 (10 reviews) | Not enough data | 
| **Scripting Language Support** | 8.1 (8 reviews) | Not enough data | 
| **Routine Task Automation** | 7.4 (9 reviews) | Not enough data | 
| **Automated Task Notifications** | 8.8 (8 reviews) | Not enough data | 

#### Error Management - Runbook Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Runbook Procedure Updates** | 8.8 (7 reviews) | Not enough data | 
| **Recovery Options** | 7.9 (8 reviews) | Not enough data | 
| **Error Management in Automation** | 7.9 (8 reviews) | Not enough data | 

#### Customization - Runbook Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Runbook Customization** | 7.6 (7 reviews) | Not enough data | 
| **Workflow Customization** | 8.3 (8 reviews) | Not enough data | 
| **Incident Response Customization** | 9.0 (7 reviews) | Not enough data | 

#### Compliance and Reporting - Runbook Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Security Management** | 8.8 (7 reviews) | Not enough data | 
| **Compliance Standards Adherence** | 8.1 (8 reviews) | Not enough data | 
| **Reporting and Auditing** | 8.3 (8 reviews) | Not enough data | 

#### Performance - Runbook Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Self-Service for Non-IT Staff** | 8.5 (8 reviews) | Not enough data | 
| **Team Collaboration Enhancement** | 8.5 (8 reviews) | Not enough data | 
| **Load Handling Performance** | 8.6 (7 reviews) | Not enough data | 

#### Agentic AI - Runbook Automation

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **incident.io** | 7.6/10 | 7 |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | 7.4 (7 reviews) | 
| **SLI & SLO Management** | Not enough data | 7.4 (7 reviews) | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | 6.7 (7 reviews) | 
| **Alert Correlation & Noise Reduction** | Not enough data | 7.6 (7 reviews) | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | 9.3 (7 reviews) | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | 6.7 (7 reviews) | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | PagerDuty | incident.io | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | 7.9 (7 reviews) | 
| **Human-in-the-Loop Remediation** | Not enough data | 7.9 (7 reviews) | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)

**Unique to PagerDuty (4):** [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Workload Automation Software](https://www.g2.com/categories/workload-automation), [Runbook Automation Software](https://www.g2.com/categories/runbook-automation)



---
## Reviewer Demographics

### By Company Size

| Segment | PagerDuty | incident.io | 
|---|---|---|
| **Small-Business** | 18.8% | 9.8% | 
| **Mid-Market** | 43.3% | 66.8% | 
| **Enterprise** | 37.8% | 23.3% | 

### By Industry

#### PagerDuty

- **Information Technology and Services:** 23.2%
- **Computer Software:** 20.9%
- **Financial Services:** 5.7%
- **Internet:** 5.2%
- **Retail:** 3.6%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Computer & Network Security:** 2.6%
- **Hospital & Health Care:** 2.2%
- **Education Management:** 1.6%
- **Other:** 28.9%

#### incident.io

- **Computer Software:** 25.5%
- **Financial Services:** 24.5%
- **Information Technology and Services:** 17.4%
- **Marketing and Advertising:** 7.6%
- **Retail:** 2.7%
- **Leisure, Travel & Tourism:** 2.7%
- **Computer & Network Security:** 1.6%
- **Internet:** 1.6%
- **Apparel & Fashion:** 1.1%
- **Computer Games:** 1.1%
- **Other:** 14.1%

---
## Alternatives

### Alternatives to PagerDuty

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1365 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (328 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1338 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (789 reviews)
- [BigPanda](https://www.g2.com/products/bigpanda/reviews) — 4.5/5 stars (125 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (724 reviews)
- [OnPage](https://www.g2.com/products/onpage/reviews) — 4.3/5 stars (313 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1901 reviews)

### Alternatives to incident.io

- [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews) — 4.5/5 stars (143 reviews)
- [Rootly](https://www.g2.com/products/rootly/reviews) — 4.8/5 stars (72 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Opsgenie](https://www.g2.com/products/opsgenie/reviews) — 4.2/5 stars (54 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (789 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (724 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (328 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1901 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1338 reviews)

---
## Top Discussions

### PagerDuty

- Title: [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) — 2 comments
  > **Top comment:** "As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT..."
- Title: [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) — 1 comment
  > **Top comment:** "This really depends on what you need from Pagerduty and how many users need those features."
- Title: [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) — 1 comment, 1 upvote
  > **Top comment:** "Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
"

### incident.io

- Title: [What do you like most about incident.io for incident management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-incident-io-for-incident-management-and-what-could-be-improved) — 1 comment
  > **Top comment:** "I appreciate how incident.io brings structure and consistency to incident response by centralising everything from alerting to post‑incident analysis in one..."
- Title: [What is incident.io used for?](https://www.g2.com/discussions/what-is-incident-io-used-for) — 1 comment
  > **Top comment:** "incident.io is an incident management tool that offers calmness whenever unplanned events occur with robust features and integration options with major 3rd..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pagerduty-vs-incident-io)