INAP Cloud Reviews & Product Details

INAP Cloud Overview

What is INAP Cloud?

Internap Holding LLC (INAP) is a global provider of performance-driven, secure hybrid infrastructure solutions, enabling technology leaders to simplify their cloud journeys and accelerate innovation. INAP’s expansive suite of multi-platform cloud, modern data center, optimized network and intelligent managed services solutions help businesses flexibly and reliably move workloads to the right destination at the right time—reducing risk and maximizing value. INAP acquired SingleHop in 2018 and all product reviews mentioning SingleHop correspond to INAP solutions. For more information, visit www.inap.com. INAP Enterprise Cloud Solutions: Private Cloud All the benefits of the cloud—custom-fit to your applications. Flexibility, security, scalability: There are a lot of reasons to choose a Private Cloud solution. And with INAP, it’s easier than ever to set up and deploy the right, best-in-class solution for your applications and your business. Private clouds are ideal for organizations that need to be HIPAA or PCI compliant. Managed AWS Successfully and economically navigating this labyrinthine platform requires both niche expertise and a lot of time—resources many IT teams cannot spare. With INAP Managed AWS, certified engineers and architects help you secure, maintain and optimize public cloud environments so your team can devote its efforts to the applications hosted there. Managed Azure For certain workloads, applications and use cases, the increasingly popular Microsoft Azure platform is an effective IaaS alternative to traditional IT infrastructure environments. Getting started and operating these public cloud instances, however, is not always as easy as it looks. With INAP Managed Azure, Microsoft Certified Engineers help you secure, maintain and optimize your public cloud environment so your team can devote its efforts to the applications hosted there. Cloud Backup Backing up sensitive data on-premise is good, but in today’s threat landscape, it is not good enough. Only offsite cloud backups provide the highest level of data protection and redundancy. Powered by Veeam Cloud Connect, INAP Cloud Backup is a simple, affordable and secure way to guarantee data protection. In just a few minutes, back up to an enterprise-grade cloud repository with our risk-free trial. Disaster Recovery as a Service Business continuity: It’s not just an industry term. It’s about ensuring your applications work for the people that rely on them. It’s about meeting expectations that you’ve worked tirelessly to set. It’s about protecting your reputation from the inevitable. But you don’t need us to tell you what downtime means for your business. With INAP Disaster Recovery as a Service (DRaaS), you won’t have to explain it to your customers either.

INAP Cloud Details
Website
Product Description

Managed Cloud and Business Continuity Services

How do you position yourself against your competitors?

INAP Cloud focuses on excelling in the following categories, constantly evolving and improving in each to stay one step ahead of competitors
-Automation that Empowers You to Control More & Save Time
-Secure Infrastructure Solutions, Custom Designed for You
-Cloud & Dedicated Solutions
-Data Centers & Network
-Security & Recovery
-Proven Expertise & Service First Support


Seller Details
Seller
INAP
Company Website
Year Founded
1996
HQ Location
Reston, VA
Twitter
@PoweredbyINAP
4,851 Twitter followers
LinkedIn® Page
www.linkedin.com
878 employees on LinkedIn®

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INAP Cloud Reviews

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Real Estate Agent
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

One of the major upsides of inap is its support staff. They are not only always available but are extremely friendly too and are willing to undo any problem that pops up. The flexibility to provide solutions also adds up to the positive points of the commendable support service. The chances of service blackout are minimal, making the service available most of the time. The customization option is a biggie as it allows a person to modify things according to his specific requirements. The servers are pretty responsive and provides easy management of data . The price is worth for the quality you get and the services are worth the buck you pay for. The option of shield plus reduces any type of cyber attacks dramatically making it one of the most secure cloud service agent. The accessibility of service via phone is a huge plus point making it stand above its counterparts. Review collected by and hosted on G2.com.

What do you dislike?

The support team isn't big enough which at times may be a hindrance since there is a lack of hands on people available for service at a point. The lack of number increases the chance of careless mistakes which makes certain companies hesitant since they can't risk much. There are times when abuse complaints are not handled in the right manner, making the situation annoying at times. The absence of email option is an issue too. The locations available globally are limited and migration isn't of large range too Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

INAP cloud is a pretty good service agent the price being a bit higher then its competitors in the market which can be a slight issue, but the prime quality they provide is worth the money you pay for. Review collected by and hosted on G2.com.

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Tutor Independent Contractor
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

After some period of choosing different Hosting providers including self hosting options, we stop on SingleHop, because of some very simple yet significantly important features available for their customers:

1. Friendly and always willing to help staff

2. Fully customizable options for the customer needs, that allows to achieve a better hosting solution when compared with Amazon AWS, Google or Microsoft.

3. For our over six years work experience, we NEVER had service blackout!

4. Fully managed support for dedicated servers is outstanding and provide seamless and easy management and secure hosting services. Review collected by and hosted on G2.com.

What do you dislike?

Honestly, I can't thing about anything that I would dislike. Till this moment, everything is just perfect. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is company where you can receive the best service, product and support s long you know what you are looking for! Great for custom solutions as well for shelf ready packages and high quality of hosting services Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have multiple custom software applications hosted on dedicated servers with SingleHop including third party customer hosting service we provide, for which we host extensive databases, and also custom software applications. Review collected by and hosted on G2.com.

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Open Discussions in INAP Cloud
G2
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

They will help to the best of their ability. Support is easy to reach so it feels like an extended team always available to assist. This is major in dire times, and they have been there when needed the most in a timely fashion. This type of service is appreciated exponentially. Review collected by and hosted on G2.com.

What do you dislike?

Have not found a reason to dislike since switching to SingleHop. I can say cost, but everyone needs to eat. They did offer a discount for signing a term contract, but that is perfectly fine considering the experience with them has been great and surely no reason to change any time soon. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

They have educated me on some things I was unaware of, and in that a lot of patience is required, so it shows how much they care to help and get things working properly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Around the clock support and monitoring of the system. More quality sleep has been realized. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I really appreciate SingleHop's flexibility when it comes to solutions. We can get a variety of scale and change our service level pretty quickly. They strive for happy customers! And overall the people there are quite friendly and professional. They are small enough that I talk to the same people all the time, but big enough to have some serious hardware and hosting capabilities! Review collected by and hosted on G2.com.

What do you dislike?

Sometimes I have an issue with the separation of duties and responsibilities between me and the SingleHop staff. Sometimes I feel that because I'm very active managing my equipment, they aren't quite hands-on enough. But it's tough to navigate the line between overbearing and not hands-on enough. Overall they try hard to keep us running. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be sure to evaluate their SAN storage. For us, we have had headaches with the shared SAN storage. But to their credit, they've tried to keep us happy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We solve our hosting requirements and keep our business running. We have used SingleHop for a few years and they are lightyears ahead of our previous hosting provider. Review collected by and hosted on G2.com.

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Operations Director
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

SingleHop support is unmatched on nearly every level.

Timely, well structured, not missing any detail or relevant questions. Their responses are outstanding.

Their network is one of the best we've used. What we pay for is exactly what we receive and nothing less.

SingleHop Shield Plus is currently our protection method of choice.

Since activating Shield Plus across our account we have seen downtime from network related attacks reduce dramatically. Critical to any business. Review collected by and hosted on G2.com.

What do you dislike?

** Update **

With the acquisition of SingleHOP by INAP it feels like the quality of service has been slipping.

The one and only complain we have with SingleHop resides to the handling of abuse complaints.

Most complains are legitimate and are resolved without a problem.

However rouge complaints will come through where the claims are false, simply not a valid complaint or missing relevant data in order for us to resolve the complaint.

Some more attention on verifying legitimacy of complains would resolve this. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take the time to explore proposed options by SingleHop.

You are more than welcome to simply tell them what you want they will be able to build you better recommendations the more information you provide them.

Showing willingness to commit will also get you a far better price over month to month terms. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

SingleHop has provided us the benefit of a tailored solution to match our needs. Review collected by and hosted on G2.com.

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COO and Co-Founder
Computer Networking
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SingleHop's network is unparalled in its performance, stability, and uptime. After migrating the majority of our infrastructure to within their network, we have seen almost zero downtime or network related issues that plagued us before with other providers.

SingleHop Shield Plus is our DDoS protection method of choice, and we have seen any attack-related downtime or issues be reduced significantly since utilising it across our network. Review collected by and hosted on G2.com.

What do you dislike?

Communication with their team can sometimes be a little convoluted. Despite having an account manager, knowing who to speak to for the right information can be a little unknown. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

SingleHop's network has allowed us to deploy some innovative and complicated setups that provide our customers with way more flexibility than was ever offered before. Being able to discuss and perfect these setups with SingleHop's team directly has been invaluable to the growth of our business. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SingleHop service is in line with our expectations. We get a really good support from sales team and they are always available to discuss what is going fine and what is not. Review collected by and hosted on G2.com.

What do you dislike?

Ticket response time for network activities. Probably network team is based in US and since we are hosted in Europe we have to wait sometime too much Review collected by and hosted on G2.com.

Recommendations to others considering the product:

SingleHop Team is always available to discuss your needs and they are ready to support you also in the architecture design trying to find the right balance for your needs, not stressing to oversell. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have to develop a custom solution for our customer and with them we were able to setup exactly what we needed at the right pricing. We moved our solution from a big cloud vendor to SingleHop so we could get better assisted and considered. Review collected by and hosted on G2.com.

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Owner and President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SingleHop has been a great provider for our dedicated server. We have used them for over a decade with few issues, and whenever something has happened they always quickly remedy the situation and setup everything for the migration in a very timely fashion. Review collected by and hosted on G2.com.

What do you dislike?

We haven't had any issues that we would complain about. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed a remote dedicated server. We wanted to maintain the control on the SysAdmin and all software aspects, without worrying about the network or hardware. That is EXACTLY what we get. They are hands-off unless we ask, ideal for a business like ours. From my interactions with their tech support I am certain they would be a good fit for a company that needed more assistance as well. Review collected by and hosted on G2.com.

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President & CEO
Retail
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We have used SingleHop for the last 10 years to host many of our websites. Their servers are super fast. The staff is very helpful and always goes out of the way to resolve any issues we have had. Very accessible by phone too, which is a huge plus compared to other companies. Would definitely recommend them. Review collected by and hosted on G2.com.

What do you dislike?

They are a little bit more expensive compared to other companies, but their service and speed more than makes up for the slightly higher prices. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend SingleHop very highly. They have plans for every budget and have great customer service and support. That is very, very important to us. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The servers are very fast. Up time is almost always 100%. Review collected by and hosted on G2.com.

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Owner
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I am most impressed with SingleHop for the quality of their technology and their ability to manage it, as well as their customer service and support. The only thing more important than a reliable platform is a great staff to support it when assistance is needed. Review collected by and hosted on G2.com.

What do you dislike?

I actually can't say that I've experienced any "I really wish they would...." moments with SingleHop. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's critical that my server maintains maximal uptime for my customers. SingleHop's technology reliably provides that. Their excellent and responsive technical support allows me to be more responsive with my customers when a server issue does arise (which has been rare to date). Review collected by and hosted on G2.com.

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Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

1. Reliability of SingleHop's network (100% uptime for 3 years).

2. Prompt response by technical support staff. Review collected by and hosted on G2.com.

What do you dislike?

Nothing I have found to dislike about SIngleHop. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend SingleHop if reliability is a concern. Something I like is that SingleHop sends emails alerting of any maintenance of equipment, connections, or software that they schedule. They say if they anticipate it impacting any service we have with them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have had 100% uptime hosting customer accounts with faster connection speed than in our office. We were able to upgrade one of our hosted servers with considerable ease thanks to SingleHop technical support cooperation. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SingleHop’s uptime and dedicated support. Review collected by and hosted on G2.com.

What do you dislike?

Tech support personnel often make careless mistakes. I have never encountered so many problems with small careless mistakes from any other hosting company as I have from SingleHop. It is my #1 hestancy when suggesting SingleHop to my clients. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great service, amazing uptimes, but support can make numerous “small” careless mistakes. If you already have your own IT working for you, then I suggest SingleHop. Not for the inexperienced with server management, even if you purchase full management. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have all of my email and important business/client websites hosted at SingleHop. Review collected by and hosted on G2.com.

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CEO & Co-Founder
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Their customer support is unlike any other provide we've ever used. Their network is beyond reliable. If or when problems ever arise I can count on their team to resolve the issue quickly. Review collected by and hosted on G2.com.

What do you dislike?

They cost a little more than your typical dedicated provider. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You get what you pay for with SingleHop. Their customer support is unbeatable and network stability is unlike anything we've ever used before. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're a software company that relies on using quality hardware providers. We heavily depend on Singlehop's network and staffing expertise to keep our datacenters online. Review collected by and hosted on G2.com.

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President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SingleHop has great support and service. Been with them for many years now and have had no problems. Would highly recommend them! A++ Sales, Support and Billing staff. Review collected by and hosted on G2.com.

What do you dislike?

Would like better server configurations at competitive price. More offshore data centers. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend SIngleHop for anyone looking for servers or cloud hosting solutions. They have very good support and competitive pricing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

They provide our hosting infrastructure. Due to their great support and reliability, we have been able to grow our business. They truly are an asset to our business. Review collected by and hosted on G2.com.

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President
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Exceptional pricing, performance, and support Review collected by and hosted on G2.com.

What do you dislike?

Nothing, though we currently only use dedicated server hosting. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is the perfect host for a client needing one or more dedicated servers (which has been our only experience with them). We have yet to do a cloud implementation with them. We strongly recommend this solution for ALL high volume WordPress websites! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed to locate a vendor that could provide multiple servers and CDN services. We were able to get everything in one place and satisfy a huge range of clients. Review collected by and hosted on G2.com.

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Founder & CEO
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Cash Practice Systems has been with SingleHop for over 10 years. Recently we migrated to new servers and the engineers who worked with us during the transition made it so easy. They were with us every step of the way. Review collected by and hosted on G2.com.

What do you dislike?

In the past, there was no assistance with migrating to new servers. However, as I stated above, they are now providing that service. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you work with their engineers in getting your servers setup. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Website hosting. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

reliable. professional team. fast support. reasonable costs. various of setup options. Review collected by and hosted on G2.com.

What do you dislike?

few years ago, my account had some finance mistakes. but all of the mistakes were sorted out.

customer satisfaction is at the top of their priorities. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

quick setup of new servers. we have created our own scalable system.

simple payment options and excellent support. Review collected by and hosted on G2.com.

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Chief Technology Officer
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Having a dedicated team of pro-active support personnel Review collected by and hosted on G2.com.

What do you dislike?

No being able to respond to Support emails unless you log into Leap3. Not the best option when you are NOT at your desk and only have your phone. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Allow users to respond to Support ticket emails outside of Leap3 Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Leap3 should contain a little bit more detailed support FAQs so that the server owner can perhaps scale back his reliance on Leap3 support Review collected by and hosted on G2.com.

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Open Discussions in INAP Cloud
G2
President and Co-Founder
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love having a person on the line immediately, ready to help, each time I call.No matter what day, what time. It is such a pleasure working with the Singlehop team. Review collected by and hosted on G2.com.

What do you dislike?

Not Applicable. I have not had any negative experience with Singlehop yet. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Hosting services. Singlehop is providing a Secure Virtual Private Cloud with a pool of dedicated resources for our HIPAA compliant solution. Also included is in this is Disaster recovery and alert logic. Review collected by and hosted on G2.com.

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Founder
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The support staff is always quick to respond and fix. I can be somewhat demanding and they always respond with patience. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing that I do not like about them Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Server issues and mail issues Review collected by and hosted on G2.com.

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Owner
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Server performance and technical support; Review collected by and hosted on G2.com.

What do you dislike?

Can't think of any dislikes at all. Very impressed with product.. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

High level of technical support Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Perfect environment for development and production sites. Essential to my business. Review collected by and hosted on G2.com.

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CI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Support and Sales are just the best. Nothing else to say here. Review collected by and hosted on G2.com.

What do you dislike?

Pricing even after so many years you keep servers I have at a price that should be way lower. You do not review prices and provide automatic lower price range for old servers. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Me personally will not use any other Cloud or Dedicated server provider. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Very quick feedback on any question. Very knowledgeable staff. SingleHop is my favorite vendor. Review collected by and hosted on G2.com.

What do you dislike?

If I had to say something, I'd say that I wish they would host email. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want a reliable, efficient, capable vendor to host your dedicated or virtual servers, SingleHop is one of the best. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Hosting dedicated servers and backups. Review collected by and hosted on G2.com.

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AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Availability and range of physical servers that can be deployed on an ad-hoc month to month basis Review collected by and hosted on G2.com.

What do you dislike?

Limited locations globally, when dealing with physical servers, abilities to migrate between locations is limited. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Delivery of web application to end users. Reduced cost and risk of commitment to resources that are needed on an ad-hoc basis Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The service is rock solid, no any interruption in more than 5 years. DC engineers are highly qualified and managers are friendly. Review collected by and hosted on G2.com.

What do you dislike?

The only thing we miss is ipv6, hope they will be able to provide ipv6 soon. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are running web sites and subscription service for our products. Review collected by and hosted on G2.com.

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