Ideagen Workforce Safety Reviews & Product Details

Comprehensive, all‑in‑one functionality

Users appreciate having many modules in one platform: safety, training (learning), workforce/contractor management, access control, asset tracking, etc. It allows for a more centralised “single source of truth.”

Ease of getting started / set up

For the simpler or standalone parts of the platform, people say setup is fairly straightforward. Uploading components, defining training modules, etc., isn’t overly complicated.

Good value for money, especially considering breadth

Many users think that compared to alternatives, Damstra offers good pricing relative to how many modules/functionalities it brings.

Useful reporting, insights, visibility

The dashboards and reporting tools are frequently cited as beneficial—especially for giving management / safety‑teams good visibility over what’s going on: who’s compliant, what training is due, etc.

Support improving / responsive in many cases

Some reviews mention that Damstra’s support or customer service has been better than expectations, especially when issues have been raised and addressed. Review collected by and hosted on G2.com.

Limited customisation / inflexibility

Users often say that while the core modules are good, it’s hard to “bend” the system to certain specific business needs. For instance: linking modules (e.g. linking risk assessments to PPE, chemicals, people etc.), customizing reports, or tailoring workflows can be difficult.

Learning curve & complexity for more advanced features

For more complex / interrelated functionality (e.g. building training sequences, setting up workflows across modules), some people find it non‑intuitive and requiring a fair amount of effort to understand.

Manual / administrative overhead

A recurring theme: tasks like approvals/rejections, data entry, double entry of fields, etc., are sometimes slow / manual and labour‑intensive. This negates some of the intended efficiencies.

Support / response times and reliability issues

Some users report that customer support can be slow, or that support staff “don’t understand the business / context” leading to rejections of entries that should pass, or difficulty in resolving issues.

Problems with reporting / dashboard transitions

In particular, some complaints concern changes in business intelligence tools (for example, removal of previous reporting tools like Yellowfin) and the replacement ones (e.g. “Insights”) being less capable — missing data or less flexible.

Performance / UI / usability issues

A few users say the GUI is clunky, or that the system is slow (e.g. slow servers, slow to load certain modules or tasks), which dampens the user experience. Review collected by and hosted on G2.com.

It has some important functionality but there is no app or other way to use Review collected by and hosted on G2.com.

Therre is no easy support system, its done by email or contact centre who are constantly advising use the FAQ section, when we actually want an SME to call us, or heaven forbid F2F us. There are no redeeming features that we can use, the insights are old school and there's been no upgrade of the platform, or not one we have been shown? We pay for a platform that is outperformed by many cheaper and locally supported ones. No One at Ideagen answers emails or picks up a phone. Review collected by and hosted on G2.com.

Vault feedback: has all the right elements for managing H&S, needs more development based on user knowledge and experience. Review collected by and hosted on G2.com.

Vault feedback:

- The individual modules need to cross reference each other more and have the ability to print out the cross reference modules.

For example: Risk assessments need the ability to link to PPE/Chemical/Assett/People, etc modules when creating a risk assessment/JSA and they linked elements need to be able to be printed out from the single risk assessment, so you can give to staff/interested parties.

- Needs to still function as a stand alone product, not reliant on your other products.

- Would be good to have the people/training section developed further to include the features from the VQual module.

- Substances register reporting. As the compliance for substances/dangerous goods storage, etc gets stricter, it would be good to be able to customise the reporting to capture the requirements specified by the compliance officers (in New Zealand). Review collected by and hosted on G2.com.

For simple standalone modules, it is easy to use and upload components. Uses industry standard formats. Handy to integrate with organisational Active Directory. It suits our organisation in its pursuit of cloud-only enterprise architecture. Review collected by and hosted on G2.com.

It's not straightforward to link a chain of learning modules together. It requires a good deal of investigation to get it right so the modules appear together in sequence to the end user and there is a smooth transition between them. Review collected by and hosted on G2.com.

Great customer experience, easily reachable Review collected by and hosted on G2.com.

Nothing that i can come up as a negative review Review collected by and hosted on G2.com.

Now getting better support and the ability to learn how to modify the system to support our needs Review collected by and hosted on G2.com.

Really poor support previously.

Unsure as to the commitment from Ideagen to support Damstra Safety in the future so reluctant to make too much internal investment into the system if the system is not being supported or developed in the future. Review collected by and hosted on G2.com.

They work with clients on a Induvial basis to resolve any issue that we may in counter Review collected by and hosted on G2.com.

Some times responses can take a little while to resolve Review collected by and hosted on G2.com.

Again good software and has comprehensive modules and components to track and manage HSE. Very economical when compared to other systems. Review collected by and hosted on G2.com.

Low flexibility and aility to change modules or make fit for purpose to the business. Review collected by and hosted on G2.com.

I use it everyday to monitor events, observations, checks. On a weekly basis I use Vault to download reports so I can advise my business unit how they are doing. I use Damstra to give leaders access or change their access. I have never had to use customer support - have used on the online tools occasionally Review collected by and hosted on G2.com.

Building regular reports - had training years ago - but its not intuituive enough for a non computer technical type person Review collected by and hosted on G2.com.

We are currently using Damstra and can see potential of how the Insights dashboards can be useful Review collected by and hosted on G2.com.

Lack of customer service and some modules are out dated and not longer fit for purpose Customer service and support is non existent since Ideagen took over. No response to request for support even when we are willing to pay for support / online training to help improve how we use Damstra. Review collected by and hosted on G2.com.