IBM Lab Services Reviews & Provider Details

IBM Systems Lab Services has the proven expertise to help leaders design, build, and deliver IT infrastructure for the cognitive era. They help IBM clients design for cognitive business, build with collaborative innovation, and deliver through a cloud platform.

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IBM

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IBM Lab Services Community

Provider Description

Overview by

Alejandro Altamirano (Delivery Project Manager IBM Expert Lab)

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JOSE MANUEL G.

Enterprise (> 1000 emp.)

7/17/2025

"Committed people"

4/5

What do you like best about IBM Lab Services?

They present availability at all times. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

Honestly, there's nothing to comment on, everything was fine. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

Yes, of course, responsible and prepared people for problem solving. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

If they managed to partially resolve the problems, there are still some issues functionally unrelated to the installation of the tool. Review collected by and hosted on G2.com.

Renzo G.

Enterprise (> 1000 emp.)

12/17/2024

"Speed and proactivity in service"

5/5

What do you like best about IBM Lab Services?

Personalized attention and speed in service. Additionally, solid knowledge regarding the applications, which streamlines support in the event of any incident or need. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

On specific occasions, the assigned specialist is not available due to the time difference and the extended store hours. However, in these instances, the IBM Lab Services contact escalates internally to provide support. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

It is important to define clear objectives, such as improving operational stability or modernizing key applications, and to conduct an initial diagnosis to identify vulnerabilities in your infrastructure. Leverage their experience to receive advice on best practices. Additionally, establish clear metrics to monitor the impact on the efficiency and stability of the systems, ensuring that the implemented solutions meet the current and future needs of the organization. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

IBM Lab Services provides solutions that help maintain operational stability, offering support for critical applications in the credit origination and granting process. This includes proactive analysis to prevent disruptions, improvements in system integration, and specialized support that ensures high availability and performance. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

8/28/2025

"The service provided and the commitment were unbeatable."

5/5

What do you like best about IBM Lab Services?

The commitment of the specialists, the management of the PM, the response time. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

There is nothing negative that I can highlight that happened during the project. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

Let them not doubt that they provide a great service and it is a great team. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

Migration of LPARs from an IBM Power 9 server to an IBM Power 10, including the configuration of all the new equipment involved. Review collected by and hosted on G2.com.

Verified User in Banking

Small-Business (50 or fewer emp.)

7/4/2025

"Excellent service"

4.5/5

What do you like best about IBM Lab Services?

The profile of the engineers and the proactivity that is addressed with the service. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

Despite having the service, on some occasions the service causes delays in the inclusion of critical events during non-working hours. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

I would believe, it should include deeper knowledge transfers. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

One of the points to improve is that since it is a service used as support for critical events, the availability of business hours generates a bit of slowness when calling an emergency session. Review collected by and hosted on G2.com.

Carolina N.

Enterprise (> 1000 emp.)

10/1/2025

"Filenet Migration Project"

5/5

What do you like best about IBM Lab Services?

The experience and support of the IBM team were essential for the success of the project. I highlight the willingness and collaboration of each of the people who were part of it. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

As I mentioned before, I consider that there are no significant negative points that need to be discussed. Review collected by and hosted on G2.com.

Eliana P.

Small-Business (50 or fewer emp.)

5/20/2025

"Alliance to work"

5/5

What do you like best about IBM Lab Services?

Provide specialists who deeply understand the solutions, accelerating the process and helping to design a clear roadmap that connects strategic objectives with technological capabilities. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

The turnover of staff (sometimes suitable technicians change). And the high price. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

12/6/2024

"IBM Lab Services"

4.5/5

What do you like best about IBM Lab Services?

The expert knowledge of very good quality that is delivered Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

The negative aspect is the high cost associated with the consultations. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

If you don't want to go around in circles, this is a high-cost service, but very good and worth considering in the case of having the product with intensive use. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

Expert advice from IBM for very technical topics and the products used in BAU. The benefits are that a large number of related issues are resolved quickly and effectively. Review collected by and hosted on G2.com.

Nicolás G.

Mid-Market (51-1000 emp.)

3/5/2025

"Good predisposition and diagnosis, not so many solutions"

4/5

What do you like best about IBM Lab Services?

The team was very present and willing, at least those who worked with us. I would like to highlight Mariano Berruezo. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

The improvements implemented were not many, beyond some configuration issues. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

Take advantage to analyze how you are doing and be strategic with your time. Anything that involves raising a ticket consumes a lot of time in gathering diagnostic information without reaching concrete solutions. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

I think it helps to diagnose some things, understand the situation, and investigate some problems. However, we did not manage to solve the most important performance issues we had set out to address. Review collected by and hosted on G2.com.

Marcos M.

Mid-Market (51-1000 emp.)

6/12/2025

"very committed to the service"

5/5

What do you like best about IBM Lab Services?

the commitment and efficiency demonstrated at all stages of the implementation. Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

for the moment they met the expectations. Review collected by and hosted on G2.com.

eduardo s.

Small-Business (50 or fewer emp.)

5/22/2025

"excellent assistance from lab service by specialist Edwin Gelves Pena"

5/5

What do you like best about IBM Lab Services?

the speed and prompt solution to the project Review collected by and hosted on G2.com.

What do you dislike about IBM Lab Services?

nothing to say about it, everything was carried out according to the plan with professionalism Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

work with a strategic plan so that both parties can develop a successful work as in our case. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

provide us support on the implementation of the installation of the GKLM encryption module with the new TS4500 Review collected by and hosted on G2.com.